Today, I tried connecting an external display to my HP ENVY TouchSmart 15 laptop, via a USB hub, only to discover that using the touch screen points at the corresponding part of the external display rather than the inbuilt one (the displays are being extended). Can this be changed?
I'm using the same 64-bit Windows 8 installation and drivers that the computer came with.
Windows 8 64 bitProduct Number: E9G80UAI recently bought this about 4 months ago and it did fine for a little while. But recently it would do this annoying glitch. The screen would act as if I am pressing the screen somewhere in the middle of it and selecting anything within it's range. This may not seem so bad by the sounds of it, but if you're playing a video or are on a website with links in that area it will either click on a link or stop/play videos. It's very annoying!
Troubleshooting: At first I thought it might be my touchpad, so I made sure I didn't touch it during these times. But it would still do it even if I'm not touching the laptop. So if I were to only use my wireless mouse to go through webpages or whatever, it would still do the phantom clicking.I then thought maybe it's my wireless mouse, so I disconnected the USB receiver from the laptop and it still does it.I then tried getting tech support online with HP and they accessed my computer and tried a few things like removing the touchpad driver and whatnot with no results. He eventually told me I would have to send it to them to have it repaired (still in warranty). However, I don't have the time to send my laptop to them for repairs.
My final thought was to disable the touch screen. Which I did by going to device managers and disabling one of the HID options. I had several, so I had to try each one since none were labeled as touch screen, but only as HID compliant device. This has worked so far and it hasn't clicked anywhere yet.
I thought about updating the driver, but I can't find it on the HP site and when I try to update driver through device manager it says that it has the best driver available, which most of the time is BS. I guess I just need to know where I can find the true driver for the touch screen.
Product Name: HP Envy 15-J111TX
OS: Windows 8.1
I ordered this laptop from one of the retailer sites and received it today. We were very curious to check the touch screen functions. But nothing happened. The touch screen was not detected. [No pen or touch input available for this device]. There were no settings under control panel such as Tablet.
The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl)
Windows 8.1 Pro
The problem: I use an external monitor, so my laptop is usually shut. Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing. I would like to disable the touch screen completely, as I do not use it at all.
I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.
I have tried cleaning the screen and keyboard with compressed air.
The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.
Laptop is only 9 months old. I did all of the updates and then my touchscreen stopped working - that was 4 days ago. Today I did a system restore to the point before the 1st critical update (9/24/14). It still does not work. Did it corrupt my driver? And if so, what is the name of the driver? How can I restore the touch screen...
Product: EOLO6UA#ABA
System: x64
Processor: AMD A10-5745M APU with Radeon (tm) HD Graphics
SM BIOS Version: 2.7
Microsoft Windows 8
I have HP Envy dv6 7200t laptop which I purchased directly from HP.
In the speifications I requested a special graphic card: NVIDIA GeForce GT 630M with 2 GB dedicated ram.
I am using Windows 7 64 bit in English.
Now I didn't have much use for such a graphic card until today - I installed a game and it pointed out my graphic card sucks and the game won't run smoothly on it - it said my graphic card is Intel HD Graphics 4000.
I checked the device manager and found out 2 graphic drivers - for both of the listed graphic cards.
both of them are up-to-date (I made sure about the second one from nvidia control panel, and even reinstalled it just incase)
Assumptions:
I am not much of a hardware expert but I assume I do have 2 graphic card - internal on the motherboard (intel) and external (GeForce) - And if thats the case, somehow Windows chooses to use Intel instead of GeForce.
I also made sure of it by disabling the Intel HD Graphics 4000 from the Device Manager and my screen went black - I guess its safe to assume that indeed the intel driver is the one in use.
Currently whenever I startup my laptop the display flickers. If windows fully boots or I try to enter one of the startup menus the will flash briefly on the screen and then the display will return to and remain black.
I am able to run an HDMI cable to my TV and it seems to be running fine other than going black with the occasional distorted picture of windows booting.
I cannot view the desktop on the display of my Envy 17t quad touchsmart laptop with Windows 8, although others images, such as the screen saver can be seen.
View 1 Replies View RelatedI Have HP m6 Sleek Book Core i5 Laptop. I am using KMP Player to play videos. From Few Days my video is not resizing from touch screen like not zoom out nor zoom in. When i buy that laptop this functionality works fine for me. what was the issue
View 3 Replies View RelatedI got this Notebook a couple of months ago at The Source in Alberta Canada. Worked fine for a week or so and then the touch screen began to stop working intermittently. Once or twice it seemed that cleaning the (not dirty) screen worked but not anymore. It has just stopped working completely for the past month or so. I've tried glass cleaner on a napkin and on a microfiber cloth..all the way to the edges and nothing. I've run all the troubleshooters, driver updates...everything is up to date and working properly or so they say.
View 4 Replies View Relatedi have a 2 week old tm2t (2100) laptop and its touch input is completely dead. i reinstalled os..
updated bios
updated graphics drivers
updated wacom drivers
after doing all these things also its not working.
A few weeks ago I cracked my glossy 1366x768 display on my Envy DV6 7227SA (product number C4V06EA#ABU). I have found a replacement online (part number 682089-001) but I was wondering if I could replace it with a matte 1920x1080 display (Part number 682090-001). I'm running Windows 8 64 bit
EDIT: This is the part I currently have in my notebook (broken) - [URL] ....
And this is what I'm wanting to replace it with - [URL] .....
I have vista32 bit running in my ferrari 3400. In system information the computer shows 8.25gb RAM. But I have only 1.25 Gb running in my computer.
I checked the advanced tools There it is correctly identified as 1.25Gb.
How do I correct this information in the welcome screen.
I bought this Envy 17 3D in December of 2010 from HP Websight. The Model is WY771AV and runs Windows 7 with 1080P and Uses A M D 5875 Graphics. The Last 30 days, @ boot-up, the screen will turn solid white when I try to start it up. All I can do is hold power button down to power off and retry. 9 0 % of time, retry fails(does same thing), but occasionally I can go to startup repair , run system restore and use machine for 2 or 3 times before the next white-out.
View 2 Replies View RelatedMy HP Envy dv6 recently did one of its updates and after that it restarted. Now when I turn my computer on it has the Hp logo, the login and after I log in nothing. There's just a black screen with a glow and the cursor. I know it's working because I can hear noises and the fan going but I can't see my desktop. But if I use the simple pass finger identification it will take me to the we page I saved on the designated finger. That's the only way I can get to the internet. I can't use anything else because I can't see my desktop. I can do ctrl alt del and that pops up but it doesn't do any good. I did the unplug everything, take out the battery, plug in AC adapter but not the battery , hold power button for 15 seconds then put the AC adapter but not the battery and turn on thing and nothing changed. I tried multiple restarts and shutdowns and nothing changed.
View 6 Replies View RelatedI have a HP Envy dv7 Notebook PC. It recently just downloaded the new HP Assistant and I wanted to adjust the brightness because it was too bright for the dark room I was in. I tried using the F2 and F3 keys to lower the brightness and I tried to adjust it from settings and control panal but the brightness doesn't adjust when I move it up or down. I tried shutting down my computer and restarting it but I still can't adjust the brightness.
View 9 Replies View RelatedI finally got my Acer 8935G, and right away, wiped the hard drive clean of all the crap that comes on notebooks. In this process, I removed the "recover" partition... didn't think much of it at the time until I realized they didn't include a single CD with drivers or OS. Oh well, thats not the issue.
I loaded the computer up with the RC version of Windows 7 - and everything seems to be working great, except, the LCD is using the built in Express Intel 45 Display Chipset, and no the ATI Radeon 4670.
I have both devises listed in my Hardware Manage, and under display properties, but I am unable to set the screen to use the proper display adapter...
My other issue is - acer doesn't even have this model listed on their website as it is so new - they don't have any place to download drivers and neither does anywhere on the internet.
When logging onto user I get a black screen. However I can get task manager on, the advance system protector scans . There are no blinking lights.
View 5 Replies View RelatedI just got a problem today on my HP Envy notebook Product number = F7P58PA. It has working fine till yesterday night. It has windows 8.1 on it, and may be some updates are installed on it during the night (I am not too sure about it).
THe issue is that when I login to windows by providing my pin the start up screen does not show up. its simply blank with cursor showing only. ALT-CTRL DEL gives the task manager and I can run internet explorer through task manager run command but start up screen remains blank.
I have done battery, memory etc tests and nothing has resolved the issue.
I have an "HP ENVY TouchSmart Sleekbook 4-1115dx" laptop that is about two weeks past warranty and the screen went blank. I currently have an old crt monitor hooked up to it and everyting works fine with the machine -- just cant see the screen. Will i need to replace the entire display or can i just replace the chord/ribbon from the display thru the hinges to the main unit?
View 2 Replies View RelatedLaptop model:
HP ENVY 15t-j000 Quad Edition Notebook PC touchscreen
OS: windows 8.1
My laptop is about 7 month old. Recently, sometime the screen blink (turn to black about 0.5s and light again), but not many time and not usually. what happen with my laptop?
I have an envy touchscreen4 and my recent problem ia that an internet image is slightly larger than the screen - in other words I have to move the screen R or L to see it all ??
View 1 Replies View RelatedSo I just bought a new HP ENVY TouchSmart 17-j130us (Windows 8.1) a few weeks ago and now something is wrong with the screen. I decided I would connect my laptop to my TV monitor via HDMI. I set the laptop on top of my Xfinity cable box while it was plugged in (HDMI cable is too short) and continued doing my homework. A few hours later, when I unplugged it from the HDMI cable and picked the laptop up, the screen turned greenish and flickered. It went away eventually. But then I noticed that when I tilted the screen back or fowards or even slightly moved the laptop, the screen would turn green again and flicker green a little. I hope this is not my fault in some way. The touchscreen and the backlight works just fine. I can still see what's on the screen while its green. Right now it's fine unless I move the laptop or tilt the screen in some way. Also, when plugged into the TV, that’s fine as well.
View 1 Replies View RelatedProduct name: HP ENVY 17-j027cl Notebook PC
Product number: E0K96UA
Windows 8.1, Update 1, 64-bit
Control Panel > Display > Calibrate Color >Option No longer available
Control Panel > Display > Change Display Settings > Resolution 1600 x 900 (Recommended)
Control Panel > Display > Advanced Settings > Generic PnP Monitor and Intel(R) HD Graphics 4000- Adapter Type HD Graphics 4000- Monitor > Generic PnP Monitor- Color Management >-- Set Monitor to its Native Resolution (cannot change beyond 1600 x 900)-- Set Brightness and Contrastintel HD Graphics Control Panel > Hue : Hue slider is set to maximum to the left (0)intel HD Graphics Control Panel > Saturation: Slider is midscale to the right (-16) [URL] ....
Found and attempted to apply Win64_153318.exe on Intel Graphics website for my Intel 4000 Graphics hardware. This failed to install, with error message that it is not for my system (It was clearly marked Intel 64 bit, Intel(R) HD Graphics 4000.
Also found on HP Envy drivers, SP63750.exe, Version 10.18.10.3304, dated November 8, 2013. Made no noticeable change.
In some cases, I could get the color acceptable for one mode (Viewing JPG file), but unacceptable for screen display. I tried the high contrast mode, but made the screen really hard to follow with all those text boxes, like looking at a brick wall.
If I look at the same files with my (Win 7 Updated) Netbook mini 1101, all the graphics are really normal color and contrast. (Maybe the drivers got messed up when I had sent it on for repair to the HDD/MoBo). I haven't tried a total reset yet, it's always such a pain to do a master reset to see it is a hardware failing or not.
How to get my colors and contrast back to normal????
Product: HP ENVY TouchSmart 15t-j000 Select Edition CTO Notebook PC, Model C9G48AAR, Product Number: C8P45AV
Problem: After logging in, the screen flashes the Start Screen on and off in random fashion, and is unresponsive to any input.
Effort: We followed the instructions on the HP web site for this symptom (Desktop Screen Flashes Between a Blue Screen with a Blank Taskbar and a Desktop Screen on Startup (Windows 8)), but it failed at step 8 - the Start Screen flashes in Safe Mode with no way to find or enter the "Control Panel" step.
We have also rolled back the system to the last restore point, reseated the memory, and reset the BIOS - all HP recommended processes for video problems.
Current Status: We always look to resolve any problems via the HP web site first; this one had us stumped.
HP Envy 15
Product number:K2N89PA#ACJOS: Windows 8.1
Intel graphics
The brightness level of the screen keeps on changing randomly. I have checked various power management settings but it doesn't work.
I'm an IT professional working on a client's HP Envy 15t-3200 notebook PC (Win 7 x64, Intel i7, AMD 7700 series)
He said (he thinks) after installing a recent windows update, it started blue screening on him with a graphics error.
He restored his PC to factory install, and it was working fine until he installed windows updates and the graphics drivers again, receiving the same blue screen graphics error.
I picked up his laptop. I installed a slipstream of windows 7 that I created. Everything worked fine - as soon as I installed his graphics drivers.
First, I had installed the AMD drivers (from AMD, not HP). I thought everything was working fine, until I checked the device manager and saw that the AMD graphics were being disabled, and the laptop was reverting to the generic graphics driver. I also tried the older driver offered on HPs support page.
I uninstalled the AMD graphics, and installed the Intel graphics. As soon as they were installed, upon restarting I received the same original blue screen error and had to result in booting to safe mode and performing system restore.
When I install the AMD graphics without installing Intel graphics, it reverts itself to Generic graphics. The AMD graphics adapter shows a Code 43 in the device manager, stating that the device has stopped working because it has reported problems.
I played around with different versions of AMD graphics which did not resolve the issue, and I installed different versions of the Intel graphics, which still caused a blue screen.
The PC is working ONLY with the generic graphics drivers, which doesn't work for what my client wants to be able to do (gaming).
I found this - [URL] ..... on the troubleshooting page for this notebook, and tried using this solution which also did not resolve the issue.
I've checked temperatures of the laptop and nothing is anywhere near overheating.
It flickers when i click something or open a folder. It also goes crazy when i put on a video.
Things i've done:
Updated drivers.
''Hold power button'' method.
Clues i have:
1. I remember back when i just got the laptop, it would always flicker in the exact same way when a charger was plugged in that was too weak (power out let too low message) and changing the charger always fixed it.
Now i still have the same charger (i have 3 hp and 1 dell chargers at home that fit my laptop) and none of them seems to be ''enough'' (60w x2 65w x1 and 120w x1).
2. Another funny thing is that when i uninstalled my Ati Radeon HD5850 drivers completely, there was no flickering, but obviously, i need to have that as i use this laptop strictly for games)
3. The screen refresh rate is 60hz and not possible to change,.
4. There is NO flickering on an external screen (tried two tvs, both didn't clicker a bit)
5. You might say it's a hardware problem, but i actually somehow got it to work without the flickering earlier tonight and stayed up all night playing and it didn't cause me any issues. It was working great.
6. Occasionally the PC will freeze (could that be a battery problem? since i currently am not using one as both mine are broken and i'm waiting for a new one to ship)
7. I have had 2 blue screens of death recently. One while installing ATI drivers and other i don't remember.
I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.
View 9 Replies View RelatedI purchased my laptop about two years ago. A few days ago, the screen suddenly dies, and on boot, it flickers a few times with the proper display, but then goes blank. The backlight seems to remain on though. When I use an external monitor with the HDMI port, the external monitor works fine, however the laptop screen remains blank. Here's a video of what it looks like when I first boot the laptop: [URL] .....
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