HP Envy 17-j027cl Display :: Notebook Screen Colors Are Washed Out
May 3, 2014
Product name: HP ENVY 17-j027cl Notebook PC
Product number: E0K96UA
Windows 8.1, Update 1, 64-bit
Control Panel > Display > Calibrate Color >Option No longer available
Control Panel > Display > Change Display Settings > Resolution 1600 x 900 (Recommended)
Control Panel > Display > Advanced Settings > Generic PnP Monitor and Intel(R) HD Graphics 4000- Adapter Type HD Graphics 4000- Monitor > Generic PnP Monitor- Color Management >-- Set Monitor to its Native Resolution (cannot change beyond 1600 x 900)-- Set Brightness and Contrastintel HD Graphics Control Panel > Hue : Hue slider is set to maximum to the left (0)intel HD Graphics Control Panel > Saturation: Slider is midscale to the right (-16) [URL] ....
Found and attempted to apply Win64_153318.exe on Intel Graphics website for my Intel 4000 Graphics hardware. This failed to install, with error message that it is not for my system (It was clearly marked Intel 64 bit, Intel(R) HD Graphics 4000.
Also found on HP Envy drivers, SP63750.exe, Version 10.18.10.3304, dated November 8, 2013. Made no noticeable change.
In some cases, I could get the color acceptable for one mode (Viewing JPG file), but unacceptable for screen display. I tried the high contrast mode, but made the screen really hard to follow with all those text boxes, like looking at a brick wall.
If I look at the same files with my (Win 7 Updated) Netbook mini 1101, all the graphics are really normal color and contrast. (Maybe the drivers got messed up when I had sent it on for repair to the HDD/MoBo). I haven't tried a total reset yet, it's always such a pain to do a master reset to see it is a hardware failing or not.
How to get my colors and contrast back to normal????
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Sep 30, 2014
The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl)
Windows 8.1 Pro
The problem: I use an external monitor, so my laptop is usually shut. Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing. I would like to disable the touch screen completely, as I do not use it at all.
I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.
I have tried cleaning the screen and keyboard with compressed air.
The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.
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Jul 9, 2014
It flickers when i click something or open a folder. It also goes crazy when i put on a video.
Things i've done:
Updated drivers.
''Hold power button'' method.
Clues i have:
1. I remember back when i just got the laptop, it would always flicker in the exact same way when a charger was plugged in that was too weak (power out let too low message) and changing the charger always fixed it.
Now i still have the same charger (i have 3 hp and 1 dell chargers at home that fit my laptop) and none of them seems to be ''enough'' (60w x2 65w x1 and 120w x1).
2. Another funny thing is that when i uninstalled my Ati Radeon HD5850 drivers completely, there was no flickering, but obviously, i need to have that as i use this laptop strictly for games)
3. The screen refresh rate is 60hz and not possible to change,.
4. There is NO flickering on an external screen (tried two tvs, both didn't clicker a bit)
5. You might say it's a hardware problem, but i actually somehow got it to work without the flickering earlier tonight and stayed up all night playing and it didn't cause me any issues. It was working great.
6. Occasionally the PC will freeze (could that be a battery problem? since i currently am not using one as both mine are broken and i'm waiting for a new one to ship)
7. I have had 2 blue screens of death recently. One while installing ATI drivers and other i don't remember.
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Jun 29, 2014
Im a ENVY 17-j092nr Notebook PC (windows 8.1) pc user with all drivers and OS updates working fine, nevertheless sometimes im getting an annoying error that makes windows vibrate like crazy, the problem is a little odd to explain, it makes the BAR on explorer.exe folder flick and other "content frames" from several software, on Firefox for instance the upper bar which is orange start flicking useless, or in vlc it flicks the same, and then the worst on the windows log screen, that makes my picture flicks fast from the left to the middle several times per second, making impossible to write any password and its especially annoying when simple pass stop working.
Thing that i tried:
-Changing mouse and installing video, display, mouse and other drivers besides updating them.
-Using Windows build and external software fix and repair utilities.
-Updating OS (Why? dk but i was trying alternatives).
-Disconnection electricity when this happens didn't work.
-Cleaning fan and avoiding any external particle on mouse laser.
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Oct 22, 2013
I purchased a floor display model at Sam's club, HP Envy 17-j027cl, that had an administrator password, secondary Sam Account and Guest Account. The clerk was supposed to take the administrator password off, but apparently didn't.
How can I get the Administrator password removed so I can reset it? When I try to reset, it asks for a USB flash drive or disc which I have neither of.
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Oct 26, 2014
I have dell Inspiron 5520 laptop now i have install windows 8.1.when i install windows 8.1 the screen display problem accur.screen color is convert into black and white and also distortion problem occur. I have already install chipset drivers.......
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Nov 28, 2014
I do have HP Envy M6 1216 Tx notebook and its brightness keys are not working.
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Jun 15, 2014
Today, I tried connecting an external display to my HP ENVY TouchSmart 15 laptop, via a USB hub, only to discover that using the touch screen points at the corresponding part of the external display rather than the inbuilt one (the displays are being extended). Can this be changed?
I'm using the same 64-bit Windows 8 installation and drivers that the computer came with.
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Nov 3, 2014
Currently whenever I startup my laptop the display flickers. If windows fully boots or I try to enter one of the startup menus the will flash briefly on the screen and then the display will return to and remain black.
I am able to run an HDMI cable to my TV and it seems to be running fine other than going black with the occasional distorted picture of windows booting.
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May 21, 2009
I recently purchased the 15" macbook pro from apple online store. I immediately noticed that the screen was a lot less vivid/washed out than what I have seen from demo units at the store.
I did not find many similar complaints about the washed out screen so I was wondering if this is an isolated incident.
I have returned the unit and was thinking whether I should give it another shot (buying it in the store).
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Jan 26, 2009
I purchased a refurbished macbook the screen looks really washed out, I have gone through the calibrations for the screen but unless I have the screen set just right it is really light.
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Sep 4, 2014
Unable to use laptop as when I log in the screen goes black and I can only see my cursor, I can press ctrl,alt,delete and I can see again but other than that it stays blank, how can I fix this?
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Apr 26, 2012
I have had my Hp dv7 notebook for a few months now and have had no problems. But all of a sudden, I turn on the computer and see nothng but a blank, black screen. I do not know if I changed the display settings or what, but I cannot see anything. I know the computer is functioning because the fan turns on and the keyboard lights work. When I connected my laptop to an external monitor, I was able to see that my computer was on and fully functional. In fact, I am using it right now on an external monitor to type this message.
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Jul 22, 2014
I own a M6700 and have had a few problems with it so Dell upgraded me to an M6800. Problem is that my M6700 had an IPS screen and this feature is no longer available with the M6800 so I reluctantly opted for the matt 1920x1080. I currently have both machines while I transfer data etc so I did some comparison photos comparing the screen quality.M6800 on the LEFT (matt standard) and the M6700 on the RIGHT (IPS)I am really disappointed with the quality of the M6800 screen (matt 1920 x 1080). I can't believe this standard is acceptable.
I mean this is a high spec laptop and Dell offer a screen this bad? The viewing angle is almost unusable. Left to right angle - not so bad, but up and down is so bad that I have to constantly move my head up and down to get an understanding of the colours on my screen. Everything thing is washed out and lacks vibrancy with a blue tinge through it.
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Mar 7, 2010
I experience the following display problem with Acer Aspire 5942G:
When certain colors are displayed on the laptop screen, thin diagonal lines ( like waves ) start moving all over the mentioned color ( see the attached photo and movie).
The effect is very annoying and well seen when You look from underneath the display. The exact color depends on the color calibration and the Acer Cine Boost Color Engine but always exist.
I attach a test pattern of 4 colors - they are light ones. Each color reacts as explained depending on color calibration : default MS Windows 7 calibration , default ATI video driver calibration, Acer CineBoost Color Engine On/Off.
It is not affected by hot/cold notebook, battery/normal power. It does not affect the external display.
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Jan 14, 2015
Model 14-d001AU Notebook
Bright usable screen on mains power but when the power lead is removed the screen goes so dim you can hardly see it.Battery indicator shows fully charged. No difference when fn and f10 or f9 used.
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Apr 21, 2012
My 3.3 year old HDX 16T-1000 CTO Premium Notebook PC's display no longer functions. Upon cold boot, the display nearly always comes on but flickers at about 1/2 brightness. If I twist the display, sometimes I can get it to come on at full brightness. Upon letting go though, the display goes black. The only way I can get it to turn back on is to put the notebook to sleep and then wake it up. The display comes back on for about 2 seconds (mostly at 1/2 brightness) and then goes black again.
I do get a normal display when I connect to an HDTV via the HDMI output. HP's techs had me download and reinstall the chipset, NIVIDIA video driver and BIOS software. This made no difference whatsoever.
Since I can get the display to turn on intermittently, could the problem be just a worn video cable or something more serious?
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Jul 30, 2014
Whenever I am charging my laptop and using it, the screen lights up to the highest brightness (I keep it pretty low most of the time). This often leads to my mouse freezing, and then I have to shut off my laptop completely. I'm using a HP 2000 Notebook PC, with Windows 8.1 64-bit.
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Jul 19, 2014
I am using windows 7 professional 64 bit, on 15 r014tu notebook.
In my system Screen brightness is not getting changed using F2 F3 Keys since i bought notebook, Im not even finding slider in control panel->Hardware and sound-> Power options->change plan settings.BIOS Version is: Insyde F.14, 3/19/2014.
Also I need below drivers:Intel HD graphics VGA:PCIVEN_8086&DEV_0A16
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Jun 29, 2014
I got this Notebook a couple of months ago at The Source in Alberta Canada. Worked fine for a week or so and then the touch screen began to stop working intermittently. Once or twice it seemed that cleaning the (not dirty) screen worked but not anymore. It has just stopped working completely for the past month or so. I've tried glass cleaner on a napkin and on a microfiber cloth..all the way to the edges and nothing. I've run all the troubleshooters, driver updates...everything is up to date and working properly or so they say.
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Sep 15, 2014
I just bought HP 14-g003AU Notebook PC.. but i have stucked to adjust screen brightness.. I installed Windows 7 64 bit OS..
My adjust screen brightness is missing.. I have tried to download VGA driver (AMD Catalyst). But it doesn't work either..
Uninstall Generic PnP Driver Moniter and install again.. not work
Uninstall Standard VGA Graphic Adapter.. and install again.. not work..
Try to update automatically Display adapter.. not work..
Update Windows 7.. Not work
Reformat OS.. not work.
Update LAtest BIOS.. not work ..
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Jun 25, 2014
I bought this Envy 17 3D in December of 2010 from HP Websight. The Model is WY771AV and runs Windows 7 with 1080P and Uses A M D 5875 Graphics. The Last 30 days, @ boot-up, the screen will turn solid white when I try to start it up. All I can do is hold power button down to power off and retry. 9 0 % of time, retry fails(does same thing), but occasionally I can go to startup repair , run system restore and use machine for 2 or 3 times before the next white-out.
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Jul 18, 2014
My HP Envy dv6 recently did one of its updates and after that it restarted. Now when I turn my computer on it has the Hp logo, the login and after I log in nothing. There's just a black screen with a glow and the cursor. I know it's working because I can hear noises and the fan going but I can't see my desktop. But if I use the simple pass finger identification it will take me to the we page I saved on the designated finger. That's the only way I can get to the internet. I can't use anything else because I can't see my desktop. I can do ctrl alt del and that pops up but it doesn't do any good. I did the unplug everything, take out the battery, plug in AC adapter but not the battery , hold power button for 15 seconds then put the AC adapter but not the battery and turn on thing and nothing changed. I tried multiple restarts and shutdowns and nothing changed.
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Aug 20, 2013
I have a HP Envy dv7 Notebook PC. It recently just downloaded the new HP Assistant and I wanted to adjust the brightness because it was too bright for the dark room I was in. I tried using the F2 and F3 keys to lower the brightness and I tried to adjust it from settings and control panal but the brightness doesn't adjust when I move it up or down. I tried shutting down my computer and restarting it but I still can't adjust the brightness.
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Sep 4, 2014
When logging onto user I get a black screen. However I can get task manager on, the advance system protector scans . There are no blinking lights.
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Aug 30, 2014
I just got a problem today on my HP Envy notebook Product number = F7P58PA. It has working fine till yesterday night. It has windows 8.1 on it, and may be some updates are installed on it during the night (I am not too sure about it).
THe issue is that when I login to windows by providing my pin the start up screen does not show up. its simply blank with cursor showing only. ALT-CTRL DEL gives the task manager and I can run internet explorer through task manager run command but start up screen remains blank.
I have done battery, memory etc tests and nothing has resolved the issue.
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Sep 9, 2014
Product Name: HP Envy 15-J111TX
OS: Windows 8.1
I ordered this laptop from one of the retailer sites and received it today. We were very curious to check the touch screen functions. But nothing happened. The touch screen was not detected. [No pen or touch input available for this device]. There were no settings under control panel such as Tablet.
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May 2, 2014
I have an "HP ENVY TouchSmart Sleekbook 4-1115dx" laptop that is about two weeks past warranty and the screen went blank. I currently have an old crt monitor hooked up to it and everyting works fine with the machine -- just cant see the screen. Will i need to replace the entire display or can i just replace the chord/ribbon from the display thru the hinges to the main unit?
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Mar 20, 2014
Laptop model:
HP ENVY 15t-j000 Quad Edition Notebook PC touchscreen
OS: windows 8.1
My laptop is about 7 month old. Recently, sometime the screen blink (turn to black about 0.5s and light again), but not many time and not usually. what happen with my laptop?
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Feb 9, 2014
Windows 8 64 bitProduct Number: E9G80UAI recently bought this about 4 months ago and it did fine for a little while. But recently it would do this annoying glitch. The screen would act as if I am pressing the screen somewhere in the middle of it and selecting anything within it's range. This may not seem so bad by the sounds of it, but if you're playing a video or are on a website with links in that area it will either click on a link or stop/play videos. It's very annoying!
Troubleshooting: At first I thought it might be my touchpad, so I made sure I didn't touch it during these times. But it would still do it even if I'm not touching the laptop. So if I were to only use my wireless mouse to go through webpages or whatever, it would still do the phantom clicking.I then thought maybe it's my wireless mouse, so I disconnected the USB receiver from the laptop and it still does it.I then tried getting tech support online with HP and they accessed my computer and tried a few things like removing the touchpad driver and whatnot with no results. He eventually told me I would have to send it to them to have it repaired (still in warranty). However, I don't have the time to send my laptop to them for repairs.
My final thought was to disable the touch screen. Which I did by going to device managers and disabling one of the HID options. I had several, so I had to try each one since none were labeled as touch screen, but only as HID compliant device. This has worked so far and it hasn't clicked anywhere yet.
I thought about updating the driver, but I can't find it on the HP site and when I try to update driver through device manager it says that it has the best driver available, which most of the time is BS. I guess I just need to know where I can find the true driver for the touch screen.
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