HP Display :: Pavilion 15-n241ca TouchSmart Notebook PC Touch Screen Not Working?
Jun 29, 2014
I got this Notebook a couple of months ago at The Source in Alberta Canada. Worked fine for a week or so and then the touch screen began to stop working intermittently. Once or twice it seemed that cleaning the (not dirty) screen worked but not anymore. It has just stopped working completely for the past month or so. I've tried glass cleaner on a napkin and on a microfiber cloth..all the way to the edges and nothing. I've run all the troubleshooters, driver updates...everything is up to date and working properly or so they say.
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Jul 31, 2014
Just yesterday, 7-31-14, my mother was downloading pictures onto my HP Pavilion TouchSmart 15 Notebook PC. When she finished, I wanted to watch a video on YouTube so I got on the computer, but on the lockscreen I couldn't swipe and so I had to click and when I got to my password place, there was no touch-screen keyboard that usually pops up there. And now I can't play some of my games and I lost some of the abilities that this awesome laptop brings me.My mother said the only button she pressed was the f5 button at the top of the keyborad. Is that the problem?
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Sep 30, 2014
The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl)
Windows 8.1 Pro
The problem: I use an external monitor, so my laptop is usually shut. Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing. I would like to disable the touch screen completely, as I do not use it at all.
I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.
I have tried cleaning the screen and keyboard with compressed air.
The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.
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Sep 28, 2014
Laptop is only 9 months old. I did all of the updates and then my touchscreen stopped working - that was 4 days ago. Today I did a system restore to the point before the 1st critical update (9/24/14). It still does not work. Did it corrupt my driver? And if so, what is the name of the driver? How can I restore the touch screen...
Product: EOLO6UA#ABA
System: x64
Processor: AMD A10-5745M APU with Radeon (tm) HD Graphics
SM BIOS Version: 2.7
Microsoft Windows 8
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Feb 14, 2014
I have a ENVY Touchsmart 15-j070us, and updated to Windows 8.1, 64 bit. Now my webcam is not working.
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Jan 7, 2015
When i access the link mycomputer/manage/ device manager/ display adapter, the radeon card is working properly. but when i right-clicking on desktop and click graphics properties, it getting error that no AMD graphics driver installed,or the AMD driver is not functioning properly. And the catalyst control center cannot be started.
I update driver and download last version this driver from amd site but not solved problem ....
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Apr 26, 2012
I have had my Hp dv7 notebook for a few months now and have had no problems. But all of a sudden, I turn on the computer and see nothng but a blank, black screen. I do not know if I changed the display settings or what, but I cannot see anything. I know the computer is functioning because the fan turns on and the keyboard lights work. When I connected my laptop to an external monitor, I was able to see that my computer was on and fully functional. In fact, I am using it right now on an external monitor to type this message.
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Jul 24, 2014
i recently purchased the above notebook and tried to play some games but i am getting error that my graphic card drivers are either not installed properly or they are missing altogether, i had installed drivers from AMD's autodetect driver tool. Earlier i had installed AMD drivers from windows update but the problem still exists. In the game i am getting memory insufficient error, unable to change graphics and display settings. Game crashes giving me error message as to update my AMD graphic drivers.
My notebook specs are-(dxdiag)
System Model: HP Pavilion 15 Notebook PC
BIOS: F.42
Processor: Intel(R) Core(TM) i3-4010U CPU @ 1.70GHz (4 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 4026MB RAM
Display Devices-
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Render-
Card name: Radeon (TM) HD 8670M
Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6660)
Display Memory: 3836 MB
Dedicated Memory: 2044 MB
Shared Memory: 1792 MB
I tried changing settings through BIOS setup, but no such (Advance/Display)setting were available? I tried setting the app to high performance too through 'Configue Switchable Graphics' option but no success. which drivers i need to install or what i need to do to work my AMD Radeon Card.
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Jul 19, 2014
I am using windows 7 professional 64 bit, on 15 r014tu notebook.
In my system Screen brightness is not getting changed using F2 F3 Keys since i bought notebook, Im not even finding slider in control panel->Hardware and sound-> Power options->change plan settings.BIOS Version is: Insyde F.14, 3/19/2014.
Also I need below drivers:Intel HD graphics VGA:PCIVEN_8086&DEV_0A16
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Sep 15, 2014
I just bought HP 14-g003AU Notebook PC.. but i have stucked to adjust screen brightness.. I installed Windows 7 64 bit OS..
My adjust screen brightness is missing.. I have tried to download VGA driver (AMD Catalyst). But it doesn't work either..
Uninstall Generic PnP Driver Moniter and install again.. not work
Uninstall Standard VGA Graphic Adapter.. and install again.. not work..
Try to update automatically Display adapter.. not work..
Update Windows 7.. Not work
Reformat OS.. not work.
Update LAtest BIOS.. not work ..
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Jun 15, 2014
Today, I tried connecting an external display to my HP ENVY TouchSmart 15 laptop, via a USB hub, only to discover that using the touch screen points at the corresponding part of the external display rather than the inbuilt one (the displays are being extended). Can this be changed?
I'm using the same 64-bit Windows 8 installation and drivers that the computer came with.
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Dec 7, 2014
I have a HP Pavilion g7-2325sb running Windows 7 64 bit. but the buttons for adjusting screen brightness don't work.The buttons for audio adjustment do work without pusshing the fn button.In bios "action keys mode" is enabled.I think it's some software missing but can't find the software, neither can "HP support assistant".
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Sep 22, 2014
I'd like to use touch screen capability on when I have an exterior monitor connected with that capability (Acer T232HL). It has Windows 8.1 updated but I cannot find a way to initiate pen and touch to the exterior monitor.
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Sep 9, 2014
Product Name: HP Envy 15-J111TX
OS: Windows 8.1
I ordered this laptop from one of the retailer sites and received it today. We were very curious to check the touch screen functions. But nothing happened. The touch screen was not detected. [No pen or touch input available for this device]. There were no settings under control panel such as Tablet.
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Apr 21, 2014
My hp envy can't detect the external monitor. I tried to re - install the graphic drivers (hd 4600 / Geforce 740m)...
It used to work and all of a sudden it stopped. My only assumption is that the HDMI output itself is not functioning.
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Dec 4, 2014
Windows 8.1 Pro does not recognize Touchsmart. This work like a mouse when I click on the display. In properties of system, says that won't have a pen and touch.
»HP ENVY 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR) Product Number: F5G56AAR
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Feb 6, 2013
I've buyed a new XPS12 convertible ultrabook, when I've received the PC, the LCD not working, then has been replaced the LCD, but after that the LCD working in proper manner, but the Touch screen not running (date 17 of jan 2013) since this time the Technical support can not be able to solve this problem, first istance said there was some firmware version problem, they replace another time the LCD, but not solve the problem.
Today 34 day after receiving the payed ultrabook no answer has been provided, the only solution is to receive a new XPS12 but DELL need anoter 50 day to try to send me another PC.
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Feb 27, 2009
Vista 64bit. The touch controls for the volume, wireless on/off, and mediasmart are not working. i'm getting annoyed with contacting hp over this.
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Aug 26, 2014
Can I play blu-ray cds in my HP Pavilion g6 2303st notebook ?
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Jan 17, 2014
I have a HP Pavillion g6 laptop and my screen brightness keeps fluctuating to round off fron 100% to 60-80% at an interval of 10-15 seconds which is very distorting.
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Aug 24, 2014
I Have HP m6 Sleek Book Core i5 Laptop. I am using KMP Player to play videos. From Few Days my video is not resizing from touch screen like not zoom out nor zoom in. When i buy that laptop this functionality works fine for me. what was the issue
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Jun 12, 2012
I am running Win 8.1 x64 (up-to-date) on HP Pavilion 1322TX laptop. There are Intel HD Graphics 3000 and ATM Radeon HD 7450M two graphic cards as the device manager window. Recently I am getting blue screens and later message appear saying the ATM driver stopped working. I found many problems with this driver in the past as well. When I check the relevent page for my laptop model, there is no update since 2012..
Can I update these two drivers seperately by getting updates from Intel and AMD sites?
Is there any update for catalyst control system (CCC) ?
When I try to update through the CCC or HP Support Assist, it is always no updates..
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Aug 15, 2012
I'm not sure if mt drivers are old, but my touch screen works sometimes then completely stops working and when I try to calibrate it, it tells me that there's no N-Trig duosense hardware on my computer. It says I DO have the hardware when it's in a 'working stage' though. Every time I try to download a driver, it says 'fatal error.'
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Mar 12, 2013
I had purchased a new 15Z inspiron today.Unfortunately touch screen is not working for me.I had tried Fn+F3 to enable the touch screen but nothing is happening.
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Nov 28, 2014
I do have HP Envy M6 1216 Tx notebook and its brightness keys are not working.
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Jan 11, 2011
i have a 2 week old tm2t (2100) laptop and its touch input is completely dead. i reinstalled os..
updated bios
updated graphics drivers
updated wacom drivers
after doing all these things also its not working.
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Sep 26, 2014
My XPS 12 Duo touch screen stopped working one day.
My Device Manager shows that the I2C HID Device is not working (With a status of: This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE
I'm not sure why as nothing changed... that I know of.
I have uninstalled and reinstalled the drivers, I have made sure all drivers are up dated (as on dell.com), and eventually I even formatted the HDD thinking some update must have caused this.
Unfortunately I have had no luck.
Just to add, Dell replaced my screen (due to ghost images) about a month ago - I'm thinking this could be the cause.
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Apr 21, 2013
I ordered Dell Inspiron 15 3521 (with Intel Celeron 1007U) online when the website said this has optical touchscreen capabilities. But when I got it (2 days ago), the touchscreen is not working and I don't think it was installed on the laptop. Will Dell exchange the laptop for the tochscreen free of charge?
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Dec 8, 2014
I just got a brand new Inspiron 15 (3537, mid-2013) about a month ago. Problem is, the touch screen has not been working ever since I got it. Are there different variations of the Inspiron 3537 or is mine just malfunctioning?
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Aug 9, 2014
I see a message that says 'No Pen or Touch Imput available but the Elan Pointing Device shows up in my task bar. I tried removing the HId components but it did not work
I am running Windows 8.1...
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