HP Envy 15t-3200 Display :: Blue Screen After Graphics Install
Nov 11, 2014
I'm an IT professional working on a client's HP Envy 15t-3200 notebook PC (Win 7 x64, Intel i7, AMD 7700 series)
He said (he thinks) after installing a recent windows update, it started blue screening on him with a graphics error.
He restored his PC to factory install, and it was working fine until he installed windows updates and the graphics drivers again, receiving the same blue screen graphics error.
I picked up his laptop. I installed a slipstream of windows 7 that I created. Everything worked fine - as soon as I installed his graphics drivers.
First, I had installed the AMD drivers (from AMD, not HP). I thought everything was working fine, until I checked the device manager and saw that the AMD graphics were being disabled, and the laptop was reverting to the generic graphics driver. I also tried the older driver offered on HPs support page.
I uninstalled the AMD graphics, and installed the Intel graphics. As soon as they were installed, upon restarting I received the same original blue screen error and had to result in booting to safe mode and performing system restore.
When I install the AMD graphics without installing Intel graphics, it reverts itself to Generic graphics. The AMD graphics adapter shows a Code 43 in the device manager, stating that the device has stopped working because it has reported problems.
I played around with different versions of AMD graphics which did not resolve the issue, and I installed different versions of the Intel graphics, which still caused a blue screen.
The PC is working ONLY with the generic graphics drivers, which doesn't work for what my client wants to be able to do (gaming).
I found this - [URL] ..... on the troubleshooting page for this notebook, and tried using this solution which also did not resolve the issue.
I've checked temperatures of the laptop and nothing is anywhere near overheating.
I purchased my laptop about two years ago. A few days ago, the screen suddenly dies, and on boot, it flickers a few times with the proper display, but then goes blank. The backlight seems to remain on though. When I use an external monitor with the HDMI port, the external monitor works fine, however the laptop screen remains blank. Here's a video of what it looks like when I first boot the laptop: [URL] .....
Product: HP ENVY TouchSmart 15t-j000 Select Edition CTO Notebook PC, Model C9G48AAR, Product Number: C8P45AV
Problem: After logging in, the screen flashes the Start Screen on and off in random fashion, and is unresponsive to any input.
Effort: We followed the instructions on the HP web site for this symptom (Desktop Screen Flashes Between a Blue Screen with a Blank Taskbar and a Desktop Screen on Startup (Windows 8)), but it failed at step 8 - the Start Screen flashes in Safe Mode with no way to find or enter the "Control Panel" step.
We have also rolled back the system to the last restore point, reseated the memory, and reset the BIOS - all HP recommended processes for video problems.
Current Status: We always look to resolve any problems via the HP web site first; this one had us stumped.
2 weeks ago I began having video issues on my system. At that time, I was able to get to the login screen and right after I logged in, the screen started blinking at a constant rate (about evey second). To fix this, I booted to the Startup Menu (hit ESC after power on) and got the text based menu. From there I could get to the nice little graphical Windows Startup Options Menus. I used that to do system restore back to July and this seemed to work for a couple weeks.Now when I start the laptop, it quickly goes to a screen full of little dots all over and I can't see anything. I was able to get the text based statup menu that listed (system info, sys diags, ..., Starup menu). But when I tried to get the graphics based menus, it immediately when to the screen with dots so I could not do any of the recovery or start up options (like safe mode).
I replaced hard drive with SSD and installed windows 7 ultimate (X64) on my HP Pavilion G4 notebook. However, I am not able to install switchable graphics on my laptop now.
I have tried this 1. Installed HPSA and ran update and tuneup. It asked me to update "AMD High-Definition Graphics Driver" but it failed with multiple retries and after some time now it doesnt ask to do this update at all. Now everything is green in HPSA but I am still not able to switch the graphics 2. Tried to download from HP drivers page but it says "AMD Catalyst Mobility cannot be downloaded due to incompatible harware/software on your computer" 3. Tried uninstalling the driver but windows updates the drivers automatically. 4. I also updated BIOS as suggested at [URL] ..... but still no luck......
Product Name: HP Pavilion g4 Notebook PC Operating System: Windows 7 Ultimate 64-bit Service Pack 1 Product number : LQ375PA#AB
I have an HP probook 4720s (Product #: WT238EA#ACQ). I have upgraded my RAM to 6GB.My problem. The other day I was busy playing a game when the computer froze and then turned off while it was turning off a small blue screen briefly appeared. I restarted the laptop and everything seemed fine, I left the computer for a few minutes and when I came back the screen was completely off but the computer was operating as normal. No key press or anything would put the screen back on.Everytime after this event that I tried to put the laptop on it would start(HHD spin, CPU fan work, HDD light would blink for a bit then stop but the screen would stay completely black with no blue backlight).
I tried hard reset and a number of other things like checking if the RAM was connected properly and still the screen remained off.I decided to connect the laptop to an external monitor and I finally could display on the monitor but it still would not display on the laptop screen. After the windows emblem loaded the dreaded blue screen of death would appear with a STOP error 0x00000116 which after some looking up appears to be the graphics driver.
After safe starting the system and rolling back the graphics driver to standard VGA adapter the windows 7 system was then able to start in normal mode. I've tried reinstalling the HD 5470 graphics driver but the blue screen of death continues to appear. I have completely reloaded the OS to no avail.I disconnected the laptops screen from the motherboard without the graphics driver loaded, which didn't cause a beep but displayed on the external monitor when I connected it. I tried the same with the graphic driver loaded, still no beeps were heard and when I connected the external monitor the blue screen appeared.From the tests I had tried, I believe that there must be an issue with the graphics card itself as the Blue screen of death only displays when the graphics card driver is loaded.
I have HP ENVY m6-1279el Notebook with AMD Radeon HD 7670M (2 GB DDR3 dedicated) and Intel 4000 HD.
My OS is Win 8.1 and I have a problem with Metro App. When I started some programs graphics is corrupted. Sometimes I get black screen and when I move my mouse pointer over screen it shows part of it.
I have AMD Catalyst Driver: 13.251.9001.1001-140704a-173665E-ATI with Control Center: 2014.0704.2133.36938.
DVDs will load successfully and play, but BlueRays will not, even though this computer has a BlueRay player and the Cyberlink software to play them. It recognizes the BlueRay title, appears to load the disk and then returns to the initial screen and does nothing. When I click play, Cyberlink asks if I want to restart or resume playing. Either button I select returns me to the beginning of the process.
I have an HP Envy-m6 with switchable graphics, with the usual combination of an Intel HD 4000 and an AMD Radeon HD 7600M card.
When I had just bought the laptop and hadn't realised it had switchable graphics, I made the mistake of updating the drivers for one of these cards via the manufacturer's websites, causing it all to go haywire. I eventually managed to restore this, and was told that the only way in which you can update these drivers is via the driver software offerend on the HP website (or perhap using HP Support Assistant).
However, just today Windows Update indicated it had updates for both the AMD and Intel drivers. My question is simply this: can I update both drivers through Windows Update, or will this cause switchable graphics to break?
If I cannot use Windows Update to update these drivers, is HP going to release a combined driver package that incorporates these new drivers on the Support website at some point?
I've a ProBook 4530s core i5 radeo graphics and have installed windows 7 professional 64 bit. i now want to install the graphics driver (radeon) but am failing, the laptop if i try to install will not boot or it shows a blu screen of death. the bios version is F.40. how to i get around this problem...
I got my HP Envy dv7-7250us back in May 2013, and realized that the most recent version of its Intel HD Graphics 4000 driver software is 9.17.10.2857 from November 2012. Intel's official driver is now at version 15.31.3.64.3071 (9.17.10.3071) from March 2013. I am unable to install Intel's update though, because it detects HP's version of the driver and refuses to install a generic version. However, HP's current version is very dated, and I'm running into severe performance issues in many games.
Is it possible that HP could ever bring their Intel HD Graphics 4000 drivers up to date?
I installed Windows 8.1 Update 1 x64 to my HP Pavilion G6 2240SH laptop. I started install the drivers and I got an error message in the Intel High-Definition setup: "This computer does not meet the minimum requirements for installing the software."
I had to clean install Windows 7 due to a problem I created in the first place. Anyway, everything runs fine, except for the Radeon graphic card.
I own a HP Pavilion g6-1279sl Notebook. It's supposed to have an Intel HD Graphics 3000 and a AMD Radeon HD6470M.
I installed the last version of the Catalyst driver, and when I right click on the desktop, it says "switchable graphics", but if I click on that, it just shows me another option from the Catalyst, HydraGrid.
Using a tool that displays which graphic card is running, I noticed that even when I'm running games, the Intel Graphic Card is working, giving an overall worse performance than the Radeon should give. I mean, the Radeon is never working. I also tried to disable the Intel from Device Manager (I think it's called like this, I have an Italian laptop), and it gave problems due to the Radeon card not working properly.
The BIOS is updated and no option is there about Switchable Graphics.
Is there anything I can do to have back that feature?
I have wiped my hard drive and want to install windows xp sp3. I burned this dvd from an image and I'm getting some type of stop error with a blue screen of death. This happens on the Sony Z and also on other laptops that I have tried
I have HP Envy dv6 7200t laptop which I purchased directly from HP.
In the speifications I requested a special graphic card: NVIDIA GeForce GT 630M with 2 GB dedicated ram.
I am using Windows 7 64 bit in English.
Now I didn't have much use for such a graphic card until today - I installed a game and it pointed out my graphic card sucks and the game won't run smoothly on it - it said my graphic card is Intel HD Graphics 4000.
I checked the device manager and found out 2 graphic drivers - for both of the listed graphic cards.
both of them are up-to-date (I made sure about the second one from nvidia control panel, and even reinstalled it just incase)
Assumptions:
I am not much of a hardware expert but I assume I do have 2 graphic card - internal on the motherboard (intel) and external (GeForce) - And if thats the case, somehow Windows chooses to use Intel instead of GeForce.
I also made sure of it by disabling the Intel HD Graphics 4000 from the Device Manager and my screen went black - I guess its safe to assume that indeed the intel driver is the one in use.
I formatted windows on my M1330 and tried installing XP x86 however when i put the disk in and boot from CD it starts the windows process and when it says 'Windows is starting..
it will hang there for 40 seconds then a blue screen will appear saying..
Today, I tried connecting an external display to my HP ENVY TouchSmart 15 laptop, via a USB hub, only to discover that using the touch screen points at the corresponding part of the external display rather than the inbuilt one (the displays are being extended). Can this be changed?
I'm using the same 64-bit Windows 8 installation and drivers that the computer came with.
Currently whenever I startup my laptop the display flickers. If windows fully boots or I try to enter one of the startup menus the will flash briefly on the screen and then the display will return to and remain black.
I am able to run an HDMI cable to my TV and it seems to be running fine other than going black with the occasional distorted picture of windows booting.
I have an HP dv7-6c95dx laptop and the display is out of whack. Black is shown as blue and there are even red dots where some other color should be. LCD screen is a replacement screen and I have already switched out the lcd cable that connects to the lcd screen. When picture is displayed on an alternate screen, the picture is 100% fine. I was thinking the lcd inverter may be busted but I couldn't find a replacement inverter anywhere online for this model.
trying to do a fresh install of xp thou a its running quite slow and getting loads of popups etc.
Any way put the XP CD and boot rom it via the bios. It begins to load all te XP files then suddenly crashes to the famous blue screen , saying something about a hardware problem, and my PC was shut down to prevent any damage.
I've Acer Aspire V5-431 with Intel Celeron 1007U @1.5Ghz with 4GB of RAM, but whenever I tried to install Windows 8, it's always came with Blue Screen of Dead and it's shows this error IRQL_NOT_LESS_OR_EQUAL.
I have a envy 17 laptop with Windows 8.1 and I was trying to change the display settings after applying one the mouse and all the icons on the desktop disappeared I tried accessing task manager but the screen just switched to a light blue color with no error message. Ive tried restarting it but that hasn't done anything, what to do?
I have an hp pavilion dv6.HP Pavilion dv6-3190ee.My computer crashes and gives blue screen whenever i play videos. The system says that the driver is up to date.
I've been having trouble with the screen on my HP Pavilion dm4 2070 USA. Half of my screen has some green/blue dots on it. when i open a webpage you cannot see the dots. This is the first time this has happened.
Ok, so, had my laptop for just shy of a year now. Everything has been working fine until yesterday whe I booted up, the screen rotated a solid green/blue/red for a few seconds then went black (backlight still on) and there it stayed, have re-booted a few times and each go, it goes straight to the black screen, I have plugged it into my TV via the HDMI which works fine can see everything and use as normal.
