HP Envy 17 Display :: Blue-ray Disks Will Not Play With Windows 8.1 / Cyberlink Media Suite And Power DVD
May 22, 2014
DVDs will load successfully and play, but BlueRays will not, even though this computer has a BlueRay player and the Cyberlink software to play them. It recognizes the BlueRay title, appears to load the disk and then returns to the initial screen and does nothing. When I click play, Cyberlink asks if I want to restart or resume playing. Either button I select returns me to the beginning of the process.
I have HP Envy dv6 7350se , the audio is nt working at all, when i play an mp3 file Windows media player says "Windows Media Player encountered a problem while playing the file."
I'm unable to play the MP3 songs thru windows media player in Windows7 and I'm using Dell Vostro 1500, while trying to play the songs its giving error message as "server execution is failed"
i have recently purchased and HP Envy 17 laptop and have been trying to backup all of my iphone 5s photos and videos onto thelaptop however everytime i try to play videos either through the photos folder or the photos library app nothing works.In the photo app the app just freezes and crashes and in the photos documents folder media player just comes up not responding. This hapens with the vast majority of my videos i have seen that other people have had the same issure and i have installed the VLC video app as suggested and still nothing works.
there has been an IOS update since i started taking videos however this makes no diffeence as the handful of videos that do work are from both before and after the update so it can not be an issue with my phone and the videos i have taken in the last few days dont work.
i have recently purchased and HP Envy 17 laptop and have been trying to backup all of my iPhone 5s photos and videos onto the laptop however every time i try to play videos either through the photos folder or the photos library app nothing works.In the photo app the app just freezes and crashes and in the photos documents folder media player just comes up not responding. This happens with the vast majority of my videos.
I have seen that other people have had the same issue and i have installed the VLC video app as suggested and still nothing works. There has been an IOS update since i started taking videos however this makes no diffeence as the handful of videos that do work are from both before and after the update so it can not be an issue with my phone and the videos i have taken in the last few days dont work... how i can fix this?
Product: HP ENVY TouchSmart 15t-j000 Select Edition CTO Notebook PC, Model C9G48AAR, Product Number: C8P45AV
Problem: After logging in, the screen flashes the Start Screen on and off in random fashion, and is unresponsive to any input.
Effort: We followed the instructions on the HP web site for this symptom (Desktop Screen Flashes Between a Blue Screen with a Blank Taskbar and a Desktop Screen on Startup (Windows 8)), but it failed at step 8 - the Start Screen flashes in Safe Mode with no way to find or enter the "Control Panel" step.
We have also rolled back the system to the last restore point, reseated the memory, and reset the BIOS - all HP recommended processes for video problems.
Current Status: We always look to resolve any problems via the HP web site first; this one had us stumped.
I'm an IT professional working on a client's HP Envy 15t-3200 notebook PC (Win 7 x64, Intel i7, AMD 7700 series)
He said (he thinks) after installing a recent windows update, it started blue screening on him with a graphics error. He restored his PC to factory install, and it was working fine until he installed windows updates and the graphics drivers again, receiving the same blue screen graphics error.
I picked up his laptop. I installed a slipstream of windows 7 that I created. Everything worked fine - as soon as I installed his graphics drivers.
First, I had installed the AMD drivers (from AMD, not HP). I thought everything was working fine, until I checked the device manager and saw that the AMD graphics were being disabled, and the laptop was reverting to the generic graphics driver. I also tried the older driver offered on HPs support page.
I uninstalled the AMD graphics, and installed the Intel graphics. As soon as they were installed, upon restarting I received the same original blue screen error and had to result in booting to safe mode and performing system restore.
When I install the AMD graphics without installing Intel graphics, it reverts itself to Generic graphics. The AMD graphics adapter shows a Code 43 in the device manager, stating that the device has stopped working because it has reported problems.
I played around with different versions of AMD graphics which did not resolve the issue, and I installed different versions of the Intel graphics, which still caused a blue screen.
The PC is working ONLY with the generic graphics drivers, which doesn't work for what my client wants to be able to do (gaming).
I found this - [URL] ..... on the troubleshooting page for this notebook, and tried using this solution which also did not resolve the issue.
I've checked temperatures of the laptop and nothing is anywhere near overheating.
Just bought a new HP ENVY m6 Notebook PC. CyberLink YouCam 5 cam pre-installed. I can open the software and it appears to run fine but when I try to access the settings the computer freezes and locks up. I end up having to hold down the power button to force a shutdown.
I have a HP 15-g094sa Notebook with Windows 8.1 (64-bit) and for the whole of my day yesterday, I spent time trying to make my PowerDVD 12 work.
A while ago I wanted to watch a DVD, and when it came to the language selection screen and just froze when I clicked 'English'. I opened Task Manager and ended the session, then tried to start the DVD again and it still froze there. I tried a few times, but with it still not working I just gave up.
Around a week later (yesterday), I wanted to watch a different DVD and after the opening scenes (e.g. for my FRIENDS DVD's it gets past the 'Warner Home Videos' opening), when it's about to go to the DVD's main menu, it comes up with the dialog box of 'PowerDVD12.exe has stopped working' and a crash report of 'Cyberlink PowerDVD cannot play back inserted disc. Code = 0102':
I tried to replace the files within the Cyberlink folder from my sister's HP laptop, but all I got was it having audio, no display, and the 'minimize, maximize and close' bar not being there.
I tried doing System Restore back to the 7th, which would just mean I'd get the original files back, but not far enough to the date it froze, but after that I got the message that it was unsuccessful due to my antivirus, I tried two other times with disabling my antivirus and both antivirus and firewall, but it still didn't work.
I uninstalled it from the Control Panel, and went to 'HP's Software and driver downloads' for my PC. I downloaded the recent PowerDVD 12, it went past the FRIENDS menu screen but played only 5 seconds of the disc before it gave me the error message again.
I tried to install later versions of PowerDVD 12, but this did not work. These are the versions (in purple) that I attempted to install:
Browsing the forums I tried the HP System Recovery to reinstall it, it still didn't work.
(I noticed that when you install PowerDVD, it asks about loading/scanning files from my computer, after pressing 'next', it loads PowerDVD's home screen, and the loading symbol for the loading of my files freezes for a bit, then the error message appears.)
So now I'm completely stuck on what to do. I tried with other discs to be sure, but my Twilight DVD's go past the opening credits, but never reaches the main menu selection screen.
My E535 will play non-copy protected DVDs that I got from a training program years ago just fine. But although it will play some movies from my local library with no problem, there are certain releases that give me an error message on Windows Media Player that I need to update my drivers and DVD-RW settings or something to that effect, yet all drivers appear up to date and everything seems to be set correctly in Control Panel for the DVD-RW drive.
And occasionally I get a message that "Your computer is running low on memory. Close other programs to continue", or something similar. Huh?? Nothing else is running.
The weird part is that I can play these disks just fine in my 8 year old Dell desktop that's running XP and a much older version of WMP.
FYI, my machine is Windows 7 Home Premium with 4GB RAM, 320GB HD and the AMD A4300 and AMD graphics.
I am having trouble playing DVD's on my HP Pavillion g7-2300 notebook. I've had this laptop for a long time and I was able to play DVDs up until a few days ago, but today when I inserted a disc I got this message:
When I click on "learn more" it brings me to a webpage where there are newer versions of cyberlink media software available for purchse. As you can see in the image there is an ad for one of the versions.
There was one update available for the Cyberlink PowerDVD software and I installed it. This did not fix the issue and I am still geting the same message as above. I also tried to play different DVDs.
I have PowerDVD OEM version 10.0.8.5723 and am using Windows 8.1. I've had Windows 8.1 for many months and as I mentioned I was able to play DVD's before with this windows version.
As far I as I can tell it isn't a trial version. It's asking me to buy an upgrade not a full version so this is what leads me to believe it's not a trial version.
Why the sudden change?
Unfortunately the Windows Media Player software on my laptop doesn't play DVDs. I've searched for Quicktime software, but there doesn't seem to be any available for Windows 8 or 8.1.
Since updating to Windows 8.1 I have had little other than problems. It added a few useful features, but other than that made things worse in general.
At first the problem was barely noticable at all. I would rightclick on a media file and sometimes it would maybe take a second longer than usual to bring up the context menu. Over the last two weeks it got longer and longer. At first it was mainly only when rightclicking on a media file. I noticed a big change when I tried to rename songs and movies last weekend. WHen it took about 5 seconds to bring up the menu.
Since yesterday that went up to 8 seconds and I also started seeing it when right clicking on any folders, apps, or games. Anything really. Another strange thing, every now and then after I right click, it would wait 8 seconds, the screen would go blank almost like it refreshes, and nothing would happen. Sometimes it would even move icons back to their "default" places before I moved them. Which is another annoyance. This has NEVER happened before I updated to 8.1.
I have the HP Envy 15-j063ei Windows 8.1 64-Bit 8GB RAM 1TB HDD Core 17-4700MQ 2.4GHz GeForce 740M 2GB
i have recently bought acer aspire 6930 g laptop but when i play song with windows media player it play normally but when it turn on wow effect and tru bass of windows media player i found that the sound of song stop although it is still playing and when i turn wow effect off the problem continue but when i turn wow effect off and close windows media player and play the song again the song paly normally as this problem does not occur till i turn on wow effect of windows media player also i notice that when i turn on laptop its vista boot time is slow ..is this slow boot time is normal in acer aspire 6930 g and you should know that my model of acer aspire 6930g has processor core 2 duo t6400 2 ghz and 2 mgb cach and 4 gb ddr2 ram and has dobly home theater and 1000 gb hard disk.
I just bought an HP Envy M7... It came with a bunch of cyberlink software preinstalled.. I was wondering if i could uninstall all of the cyberlink programs and it not be a problem or would it even be a problem?
i have a FW290 CTO that is about a month old. since today, i havent been able to watch a dvd or any blu-ray movie. when i put in a dvd i got this message:
Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.
so after this message, i tried to put in my dark night blu-ray disc and my intervideo BD player would not work.
what happend?
what do i do?
edit: when i try to run a BD it states " your display environment does not support protected content playback.
I have a desktop HP Envy h8-1417c 64 bit PC and I recently updated to Windows 8.1 (from Windows 8 - which came loaded on the PC). After the update, Windows Media Player still works fine, but it will not accept new album art and information when I try to rip one of my new CDs to the music library. It searches the internet, and finds the correct art and information, but when you click accept, nothing happens. The CD selections simply stay blank. I can still see the older files info and art (prior to the update) so I know it has retained what was already ripped. I also have a music editing program called Gold Wave (which works with Windows 8) and it can no longer find album art. I also have iTunes loaded and have no problems finding album artwork and info with this program.
been goofing around with blue rays.. I tried playing one off an external blue ray palyer using total media, and playback was HORRIBLE. the processor is not being pressed too badly only at about 50% activity).
What gives? I have the nvidia 8400-- doesn't this have nvidia's live hd (or whatever they call it) ?
On that note, anyone ever get an inspiron 9300 to play back blue ray? I have a 7800gtx video card in mine running vista, but all I keep getting is a "video overlay" error when I try. I have a HTPC with the same processor running BD great.. albeit it has a nvidia 8600gts in it..
I cannot view the desktop on the display of my Envy 17t quad touchsmart laptop with Windows 8, although others images, such as the screen saver can be seen.
Windows 8.1 Pro does not recognize Touchsmart. This work like a mouse when I click on the display. In properties of system, says that won't have a pen and touch.
My laptop is brand new. I remember the first time I started it I clicked on CyberLink YouCam and the camera worked. I even took a picture with it.Since then I am trying to activate the webcam and it is not working. I wanted to Videochat on Skype but the webcam was not activated so there was no webcam option. I read that if you go on Facebook and click on "Change Profile Picture" and then "Take Picture" it activates the webcam, but not in my case.
When I start CyberLink YouCam it says that there was no webcam found and if I have to activate it if I have one. So here is my question: How do I activate the webcam? How that works. What button combination I have to press or whatever.I have the HP Envy dv7-7202eg with Windows 8.
I have an HP Envy-m6 with switchable graphics, with the usual combination of an Intel HD 4000 and an AMD Radeon HD 7600M card.
When I had just bought the laptop and hadn't realised it had switchable graphics, I made the mistake of updating the drivers for one of these cards via the manufacturer's websites, causing it all to go haywire. I eventually managed to restore this, and was told that the only way in which you can update these drivers is via the driver software offerend on the HP website (or perhap using HP Support Assistant).
However, just today Windows Update indicated it had updates for both the AMD and Intel drivers. My question is simply this: can I update both drivers through Windows Update, or will this cause switchable graphics to break?
If I cannot use Windows Update to update these drivers, is HP going to release a combined driver package that incorporates these new drivers on the Support website at some point?
I am using an Envy TouchSmart 15 and I have just run an update of Windows 8.1 based on the system auto update (it ran 5 updates).
Prior to the update, I used a 27" monitor as the main screen and this was connected via the HDMI port. Right after the update, the system doesn't seem to recognise the HDMI port anymore and it goes back to using the Envy laptop screen as the main screen. I changed the HDMI cable but it made no difference. I subsequently connected another laptop to the 27" monitor via HDMI and it worked fine. So it appears both the monitor and the HDMI cable are fine.
My Pavilion TS 14 Sleekbook running Windows 8 did two updates today that required restart for both. I don't know what the updates were, I have it set to autoload important updates. When I tried to "flip" my lock screen to enter my password to open, the screen did nothing but show energy waves around my fingertip. Used the keyboard to open to password page. Tried to pull up touch screen keyboard, nothing. Used regular keyboard to type in password and then the touchscreen works fine.
I use my laptop almost everyday, and it has been fine up until today. I have an HP Envy dv4. I rarely shut it down--I usually just close the lid and leave it like that until I'm ready to use it again. Today, when I opened it and logged in, I went to Youtube. However, no sound will play. I didn't have this problem the last time I used the PC, and can't figure out what's wrong. I don't have any sound with headphones plugged in, and I don't have any sound when I try to use just the PC speakers.
I've already made sure the sound is definitely on--I have muted it and unmuted it several times, raised and lowered the volume by using the f9 and f10 keys, and nothing happens. I've tried playing media that is stored on my PC, and no sound there either. I've also tried using Rosetta Stone, and it won't open because it says it can't find any sound output.
I have restarted the computer several times, scanned for viruses, and scanned for updates. Nothing has worked.
I have HP Envy dv6 7200t laptop which I purchased directly from HP.
In the speifications I requested a special graphic card: NVIDIA GeForce GT 630M with 2 GB dedicated ram.
I am using Windows 7 64 bit in English.
Now I didn't have much use for such a graphic card until today - I installed a game and it pointed out my graphic card sucks and the game won't run smoothly on it - it said my graphic card is Intel HD Graphics 4000.
I checked the device manager and found out 2 graphic drivers - for both of the listed graphic cards.
both of them are up-to-date (I made sure about the second one from nvidia control panel, and even reinstalled it just incase)
Assumptions:
I am not much of a hardware expert but I assume I do have 2 graphic card - internal on the motherboard (intel) and external (GeForce) - And if thats the case, somehow Windows chooses to use Intel instead of GeForce.
I also made sure of it by disabling the Intel HD Graphics 4000 from the Device Manager and my screen went black - I guess its safe to assume that indeed the intel driver is the one in use.
I have an HP Envy TouchSmart Ultrabook 4. When I try to play music or a video I get a message that there is a problem with the sound card. How can I resolve this?
