Acer TravelMate P645 :: Fingerprint Scanner Disabled
Oct 9, 2014
I am very new to Acer and Windows 8. I have bought this Travel Mate P645M notebook a month ago.
When I set it up, the fingerprint function was working fine until some windows update took place. It wasn't working by then, I am not sure what kind of update it was but one "discoverable" difference of the Window is that there is power button on the start page. (I am not sure if that will be useful to find out what kind of update it was or if is the malfunction related to the update)
So is it because of the update or is the actual fingerprint scanner broken? Cause I only bought this laptop last month, I didn't think it wil be broken within a month!!
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Dec 24, 2014
I have a P645 running Windows 7 with a fingerprint reader. Whenever I reboot the machine or attempt to return from hibernation, the fingerprint reader icon on the login page displays an hourglass for 30-60 seconds and the fingerprint reader is unusable during that time. Once the hourglass disappears, the fingerprint reader works properly. I can log in immediately after rebooting or resuming by typing my password; it would be great if I could do the same with the fingerprint reader.
I've installed the latest versions of the BIOS (2.08) and the fingerprint driver (3.0.14.0).
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Feb 6, 2015
I have a travel mate loaded with erecovery management. I keep getting a message "internet control panel has stopped working". This appears to be an appcrash; the guilty party being rundll32.exe. In addition "computer" has gone from my start menu and from windows explorer. Start menu.
I have carried out a sfc/scannow which says there are corrupted files that cant be repaired. System restore has not worked either. There appears to be 3 different options open to me to "restore" my system.
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Feb 28, 2009
how to disable that annoying notification window that comes up when you log in using the fingerprint scanner? It never used to be a problem but now my start bar is at the top of the screen it goes up and off the screen then back...
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Nov 24, 2014
I have an acer travelMate 8573 gt and I recently downloaded the drivers for the fionger print reader for the acer website but I can't make it to work because I don't have the acer pro shield where can i get it. How I can use to make my finger print reader to work...
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Oct 10, 2008
I just got my E6500 with the FISP fingerprint scanner, how do you use it? Grant I've hand it 2 hours only.
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May 28, 2009
Anyone found any alternative fingerprint scanner software? Provided Wave software is pure junk! logging to windows using fingerpint is a hit/miss most times. Does not seem to practical for daily use.
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Jul 29, 2012
Problem: Fingerprint Scanner - Windows log in does not give option to log in via fingerprint scanner.
Overview: After installing fingerprint drivers from the HP site and using the HP Protect Tools to successfully enroll fingerprint, I tried logging in via this method but the windows log in screen does not display this option. Device manager correctly identifies and shows the fingerprint sensor - however, the control panel says no biometric devices detected.
Details of what steps I took trying to make the scanner work are given below.
Specs:
1) Probook 4540s
2) Windows 7 64-bit
3) i5-3210m, 1Gb Hd 7650m, 4 Gb 1333Mhz, 750Gb 5400rpm, VFS 491 Fingerprint scanner.
Details of the problem and steps I took to install drivers:
After a fresh installation of Windows 7, I went to the HP driver site to download the latest drivers for Probook 4540s:
[URL]
I installed the drivers in roughly this order:
1)realtek ethernet controller drivers,
2)audio drivers,
3) the chipset and USB 3.0 drivers (but not the Intel MEI driver)
4) Intel video driver: faced an issue such that drivers were not being allowed to install. After disabling switchable graphics in the bios, I was able to get these drivers to install.
5) AMD video drivers: installed after the intel HD graphics driver - installed but Catalyst Control Center was not being displayed. So I re-enabled switchable graphics in BIOS, re-installed these drivers and CCC was now available.
6) HP hotkey support
7) HP universal camera driver
8) Validity Fingerprint sensor
9) Synaptics Touchpad driver
10) Atheros wifi & bluetooth
11) Jmicron card reader
After driver installation, I installed the HP Protect Tools. After prompting for a PC reboot - which I did - it asked for setup of security etc.. Part of this pocess was the enrolling of my fingerprints - successful. However, upon log off/ restart of windows, an option to log in with the fingerprint scanner did not appear in the Windows log in screen.
I opened the Control Panel, and found there was no biometric devices tab, even though device manager showed biometric device and validity sensor (VFS 491). I then proceeded to uninstall HP protect tools and the validity driver for the fingerprint sensor, then made sure these services were running:
-Credential Manager
-Remote Procedure Call (RPC)
-DCOM Server Process Launcher
-RPC Endpoint Mapper
-Windows Biometric Service
-Plug and Play
After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. However, one change after the installtion of [URL] was that in control panel there is now a tab for biometric devices; however, it says that windows did not find any biometric devices installed. An image is attached showing both the device manager and the control panel!
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May 23, 2013
I am having trouble with setting up the fingerprint scanner. I skipped the password set up when I first got this HP laptop. Now when I boot up my laptop the scanner flashes, but it won't let me set it up and asks for a password or scanner. Since I never set up my password I just close it and use my laptop. But now I don't know where/how to get back to the beginning in order to complete the set up.
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Aug 31, 2012
I just bought an M4600 that comes with a fingerprint / bio scanner. I cannot figure out how to activate and use the darn thing.
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Aug 11, 2014
I am using Probook 4540s 64 bit window 8.1.i want to enable fingerprint scanner on login screen.I installed the driver , and also HP Protect Tool , i save my finger print also.Now when i reboot its give me finger print verification option.After that its ask me to insert pwd.I only want finger print scan, even in login scrren .
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May 3, 2012
I have an HP Pavilion dv6500z (32-bit laptop) running Windows Vista Home Premium. I have a combined problem, and do not know if they are related, or separate.
1) I am missing an icon from the initial screen that you are presented with when Windows first comes up, where you select which account to login to, prior to any Login/PW screen. (see additional comments below).
This starting occurring on every "boot" (cold or warm) after having run my laptop in the Safe mode, to analyze a different issue.
2) My fingeprint scanner is not working...I no longer get any pop-up if I accidentally drag a finger across the scanner's eye.
Normally when I boot my computer, I get two icons to choose from: one with my name/icon. My account is a SysAdmin account, not a normal account. I know what its icon is. I don't remember what the other was...I don't think it was a Guest account since the icons (pictures) to choose from when creating a Guest account don't look familiar to what was on the screen as the 2nd icon. I don't remember what is was, but think that it was logging-in using the fingerprint scanner.
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Feb 14, 2014
I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.
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Feb 28, 2015
I have a Travelmate P455 supplied by my work but the fingerprint sensor is not setup. It has an EGIS TEc ES603 sensor. I have installed the Acer EGISTEC Windows 7 x64 driver and the ACER Bio Protection software.
When trying to register a fingerprint for a pring the Wizard software tels me 'unable to detect fingerprint device'.
However it shows in the Device Manager.
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Nov 30, 2014
HP 2000-2d13ca system disabled, asked for asministrator password and after failed attempts has disabled system with code '75669971'.
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Apr 9, 2010
Anyone ever notice that half the time the finger print scanner doesnt work and you have to reboot the system for it to work again?
I get this often when I switch modes from stamina to speed and put the computer to sleep. Waking back up finger print scanner doesn't work
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Apr 25, 2010
Just got my new Macbook Pro 13 a few days ago, so far I love it but not used to the MAC OS so I have a few questions.
1. Is there a way to see the actual signal strength/transmission information for the Wifi connection other then the 4 little eclipses? Doesn't seem like I'm getting a full wireless-n signal but somewhere around wireless-g.
2. When I install a program or at least it has happened with AppCleaner and Firefox, it put an icon on the desktop, sort of like when I have a DVD in with the Eject, Get Info ... etc options, I managed to remove them by choosing the Eject option. Is this normal?
3. Do I really need a virus scanner, I've seen a 50/50 split on yes and no.
4. Any sort of optimizations I should do?
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Jul 10, 2009
while i was uninstalling programs i uninstalled something that disabled HUD when i press the volume/wifi/bluetooth buttons. It doesn't pop up and show on the screen anymore.
Also im having problems trying to get the scrolling on the touchpad to work anyone know how to fix these 2 problems?
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Jul 27, 2008
It seems Acer has disabled the Intel-VT support for the Acer 7720 in the BIOS. I;ve installed the 1.43 version of the BIOS, but no difference.
I;ve created a support request with Acer to ask them for enabling this option, which makes it possible to run an hypervisor like xen, kvm or hyper-v. At this moment it does not seem possible to run these. This would enable us to have almost native virtualisation of several OS's.
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Mar 14, 2010
I successfully upgrade an old laptop so that it will run well and not be too costly to upgrade either? So slow at present....
Laptop is:
acer travelmate 4502WLMi running xpsp3
Was thinking that probably the only upgrades worth considering were ram and hdd.
If this is the case what size mem and spec will work?
If the hdd is worth upgrading do I go for internal or external? and what size ?
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Feb 4, 2015
I got dual boot both ubuntu and window 8.1.
After i change my wifi card and when i login to window it's disable and can't enable no matter what i do, but on ubuntu it's work.,
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Oct 2, 2008
ive just re-installed vista home premium on my acer travelmate 5320 but now the led for the wireless is reversed, so when the wifi is on the led is off and vice versa does anyone have any ideas whatsoever as i am at a loss with this one.
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Sep 24, 2008
I have just been given a TravelMate 530 2.2 cpu Lappy
Fine for all I need but I would love to upgrade the memory. I see it says it can only go up to 1 gig and that it has 256 as standard.
I see there is a slot under a cover on the back, but only 1 slot (Unless I'm not looking properly)
Can I just stick a 1 gig unit in this slot and all will be fine or is there some unusual method to upgrading the memory. Hope it's nothing like the old Dells
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May 10, 2009
=i bought a new travelmate 5730 it came wth basic Linux.....so i formatted it nd installed windows XP 2......then i installed all drivers.......n stufff
actually i want that "empowering techoonology"......how to get it?
i installed everything frm the given CD......bt wen i press the button "E"
it shows error "file cannot b found"
so how to get tht "empowering technology" also want tht "e-recover,PSD,n other features of "empowering technology".......
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Apr 1, 2009
I want to upgrade the HDD of my TravelMate 2490 notebook but I can't find anything on ebay. Can I used other model's HDD as a replacement? What are the other models that are compatible with TravelMate 2490?
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Mar 8, 2009
I was given an Acer TravelMate 2300 by someone who has a new one. It came with no guarantees and no recovery CD. It had working verison of XP Pro on it through SP2. I applied SP3 and several updates. It worked good until... I noticed that the C drive was formatted FAT32. So I thought it a good idea to move it to NTFS. Without checking, I fired in "convert c: /fs:ntfs". It rebooted and after a brief look at the Windows XP splash, it goes straight to a stop code x0000024 BSOD. There was nothing on the drive except for the OS so I was felt OK withjust reinstalling from my media.
I dragged out my copy of XP pro slipstreamed with SP2. Booted from CD, went through XP's native setup and detected an "unknown" partition where C used to be. I must've really slammed it. I chose to install to the unknown partition and XP offered to format it NTFS. I chose the thorough format option but it goes only to 24% and stops. The display still shows the progress bar, blue background etc. at 24%.
Since I don't have much experience with laptops, let me ask, is it possible that this laptop/drive ONLY formats to FAT or FAT32 and won't take an NTFS volume? If it will, are there any ideas out there how to apply and NTFS format so I can get this cute little laptop back to a usable state?
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Apr 15, 2008
i got myself a new Acer Travelbook 5320, i get a win xp image, i burn it to a disc, i put it in, setup loads, i hit enter and he says the setup hasn't found a HD? it says it comes with feakin 160gb of HD memo!
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Jan 4, 2009
my friend has this laptop running Windows XP.
The problem:
Every time I restart, the network card is disabled by default.
On very few occasions, the network card disables itself when surfing the internet.
I tried:
Disabling other network cards
Going to Device Manager, NIC, Untick "Allow the computer to turn off..."
Scan for malware/viruses using AVG 8.0
Conclusion:
Still it doesn't work!
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Mar 26, 2008
Hi does anyone have a service manual for a Acer travelmate 530?
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May 19, 2008
I have a ACER TravelMate 6003.
I have update the PhoenixBIOS: 3A19 to 3A20.
I can't Boot with a USB disk with this BIOS because the USB option is not appear in the BIOS.
There is another update to this BIOS?
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