Acer :: P645 Slow Fingerprint Reader
Dec 24, 2014
I have a P645 running Windows 7 with a fingerprint reader. Whenever I reboot the machine or attempt to return from hibernation, the fingerprint reader icon on the login page displays an hourglass for 30-60 seconds and the fingerprint reader is unusable during that time. Once the hourglass disappears, the fingerprint reader works properly. I can log in immediately after rebooting or resuming by typing my password; it would be great if I could do the same with the fingerprint reader.
I've installed the latest versions of the BIOS (2.08) and the fingerprint driver (3.0.14.0).
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Oct 9, 2014
I am very new to Acer and Windows 8. I have bought this Travel Mate P645M notebook a month ago.
When I set it up, the fingerprint function was working fine until some windows update took place. It wasn't working by then, I am not sure what kind of update it was but one "discoverable" difference of the Window is that there is power button on the start page. (I am not sure if that will be useful to find out what kind of update it was or if is the malfunction related to the update)
So is it because of the update or is the actual fingerprint scanner broken? Cause I only bought this laptop last month, I didn't think it wil be broken within a month!!
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Sep 19, 2008
I've found what's wrong with the fingerprint reader on the 8920/6920 after a vista reinstall, but I don't know how to change/fix it.
Basically it's upside down -
If you swipe fingers as normal, you have the issue of multiple swipes to login, cannot register fingers and constant misread/misswipe indicators.
If you swipe your finger towards the screen (ie backwards) or push it up the reader towards the screen, it works perfectly. 3 swipes to register again and log in first time every time.
I tested this over the last week and with the fiingernav test, and this shows the same - up goes scrolls down and down scrolls up.
Short of completely dismantling the machine and turning the module around I can't see how to fix it.
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Oct 9, 2009
Does it still bog down the system and take forever to use?
If it worth installing, I need to install both Dell Security Manager and the driver?
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Oct 30, 2008
I highly recommend the standalone desktop version by Upek.
The cheapest I could find was buy.com ($41.08 with 5% off coupon available everywhere).
[url]
Mine came with the 5.8.2 version of their software, but the build date of the one posted in the "Upek" thread was a bit higher, so I used that one... ((not so) New Upek Fingerprint Reader Driver)
The reader operates exactly the same way as the one in the laptop (duh? same brand and same software).
If you have encrypted files from your laptop, you can open them on your desktop and vice versa...
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Feb 6, 2015
I have a travel mate loaded with erecovery management. I keep getting a message "internet control panel has stopped working". This appears to be an appcrash; the guilty party being rundll32.exe. In addition "computer" has gone from my start menu and from windows explorer. Start menu.
I have carried out a sfc/scannow which says there are corrupted files that cant be repaired. System restore has not worked either. There appears to be 3 different options open to me to "restore" my system.
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Apr 30, 2009
i have been trying to figure this out for a week with no luck and even no luck through dell.
I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?
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Jul 1, 2009
I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.
I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.
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Jun 25, 2009
I got an E4300 through work and set up the fingerprint reader at the request of my IT department, but I hate this stupid thing. It never works and I always have to manually override it.
I asked them to take it off, but it's "firm policy" for our laptops to have the reader turned on.
Anyone know how to turn it off? It's controlled through Dell ControlPoint and maybe a proprietary program we have.
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Jun 30, 2009
I just updated to Firefox 3.5 today and much to my dismay it has disabled the add-on for my fingerprint reader to log into things in Firefox on my XPS M1530.
Anyone have any idea on a workaround or an updated add-on?
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Jun 5, 2009
I have tried enrolling many different fingers but the same message is returned. When I installled the driver R173506, I was presented with 4 folders ie x.86vista and x.64vista.
Plus two XP folders. I tried to install from the 64 but an error message was returned.
I eventually installed the drivers from the 86 folder. Just wondering if this is correct? The call centre said I should not be presented with these folder options.
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Sep 19, 2009
Just wondering why this option isn't advertised as an option on the Studio 15 series of laptops anymore?
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Mar 22, 2009
First off, I know the fingerprint reader is not very secure. But since I have a new XPS 1530 with a built in reader, I want to make sure I can use it because 1) it's under warranty & 2) it's cool.
I've read the readers can be quite flaky so if I decided to actually use it to log onto my computer, I want to make sure I will also always have the option to enter a password instead
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Dec 15, 2008
i got my studio 17 and as soon as i got it i saw a little youtube video on the fingerprint reader and was wondering if it works well cuz i didnt order it with one but it looks pretty cool and fuctional and i am sick to death of typing in passwords if it is all its cracked up to be is there any way i could buy one and install it myself?
thank you for your replies.
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Sep 30, 2008
how do you get this thing to take good images?
Every swipe (i did like 23 of them...and only one said good)...have come up saying bad image...try again....
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May 20, 2010
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
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Feb 18, 2009
having trouble with the video as well . ATI control panel will not load , HP 8510-p.
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Apr 25, 2009
I just did a clean install of vista on my new HDX 16 and although the driver for the fingerprint reader is installed, I still need the software for it. I've searched and searched, and the fine members of this board are my last resort.
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Nov 9, 2008
When I ordered my E6400, it said on the Dell configuration pages that it would have a UPEK fingerprint reader. I am quite sure I got another fingerprint reader since it says "Broadcom USH CV w/Fingerprint Swipe Sensor" in Device Manager. When I look closely at the quotes I got from the Dell sales guy it doesn't say UPEK anywhere on the E6400 quote but it does say UPEK on the E6500 quote.
Does the E6500 have the same (non-UPEK) fingerprint reader?
Is it possible to get the E6400 with a UPEK fingerprint reader?
I would like to have a laptop with the UPEK fingerprint reader since I ordered a Dell USB UPEK fingerprint reader with my laptop that I intend to use when the computer is in the docking station. The USB UPEK fingerprint reader doesn't work with the fingerprint software on my E6400. I am not 100% sure it will work even if I would have the same brand of fingerprint reader in the laptop but I think it should increase the chance a lot.
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May 16, 2009
as the dramtic headline says i just went to log onto my e6500 and placed my finger on the FIPS fingerprint reader and it roasted me !
and it didnt even log me in either , but worst part is it made me recoil a little and the machine fell of my lap and the screen lid took a knock on the floor,
so i now have a cracked screen lid .....
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Dec 6, 2008
This is my first laptop with a fingerprint reader. I dont know much about them but would like to start using it. I cant find much documentation about it other than the Embassy Security Center software but there is a lot to that software (at least thats new to me).
Is this what I need to use for using the fingerprint or password for logging on my computer? What all are you people doing with yours?
My old xp laptop had a password for windows log on but that was much simpler to set.
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Jun 19, 2009
I was wondering if it would be at all possible to add the fingerprint reader after purchasing the laptop?
I have the laptop in my sig and it doesnt have the fingerprint reader, and i now have a need for it
I have managed to find the following on ebay:
http://cgi.ebay.co.uk/DELL-0j448c-J448C-VOSTRO-1510-PALMREST-MOUSEPAD-F182_W0QQitemZ380130791881QQcmdZViewItemQQptZUK_Computing_ComputerComponents_KeyboardsMice?hash=item58818f91c9&_trksid=p3286.c0.m14&_trkparms=65%3A12|66%3A2|39%3A1|72%3A1690|240%3A1318|301%3A0|293%3A3|294%3A50
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Nov 16, 2008
I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.
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May 7, 2009
Sure it sounds ridiculous, but from the pics of the reader online, it looks as if its practically dropped in in place of the right speaker panel.
What complications are there in doing something like this?
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Aug 29, 2009
I have a new Dell M4400 Precision running Windows Vista 64bit. Th only function that works with the fingerprint reader is pre boot and windows log on.
I am not able to log onto web pages or applications. The fingerprint reader (in my case the FIPS unit but both are effected) is not attached to the system and will not detect as a biometric device. The fingerprint reader is connected to a unit called a Broadcom USH (Unified Security Hub). Since the unit is not detected as a biometric device you cannot use it with any fingerprint software such as PSQL (Upek's Protector Suite QL) or the built in software with Windows 7. The only software that it works with is ETS (Wave's Embassy trust Suit) which officially from Wave does not support and will not support 64bits OS. The ETS software however does not work even when a 32bit OS is used, Well at least not work in a practical manner.
I AM IN CONTACT WITH DELL LEVEL 2 SUPPORT AND ENGINEERING. BUT NEED HELP FROM OTHER DELL OWNERS TO FORCE DELLS HAND TO RESOLVE THIS POOR DESIGN FLOOR WHICH ONLY EFFECTS THE NEW DELL LAPTOPS.
FACTS KNOWN SO FAR
1. The Fingerprint readers used are standard USB readers
2. The port on the USH is a standard USB port.
3. The fingerprints are stored in the fingerprint unit.
4. The fingerprint reader will still work with the TPM disabled
5. The FIPS and HSPD security is part of the UPEK reader and has no bearing on the broadcom USH.
6. It is the USH that is blocking the fingerprint from Windows.
7. Up until approx 10 days ago Dell did not see this as an issue. But now see it as a high priority to resolve and are talking about developing a 64bit ETS.
8. Being able to use PQSL with the FIPS reader would resolve issues. Allowing webpage logon and application logon as all previous Dell units did.
9. The FIPS reader is supported by PSQL 2009 confirmed by UPEK.
10. Not confirmed only commented by a UPEK Tech that they are trying to resolve the broadcom compatibility issue that effects Dell.
11. The Broadcom USH controls the Smartcard and Contactless smartcard readers. The fingerprint reader is only connected to a USB port on this device which is restricted from the system. Like a locked port on a USB hub.
12. Which with out Dell owners speaking up as a whole Dell engineering will not listen to the Dell Pro support.
HOW WE CAN FIX IT
After speaking with UPEK and Dell pro support is is confirmed that this solution will resolve the issue of the fingerprint reader not being a biometric device and all of the problem associated with this simple fact.
SOLUTION
If Dell engineering was to update the firmware on the Broadcom USH allowing the USB port that the fingerprint reader is attached to be seen by the system then all would be resolved and windows would see the fingerprint reader as a biometric device instead of Broadcom USH w/ fingerprint touch sensor. This would work the same way a USB port on a hub sees a device. For example a memory stick on a USB hub intergrated into a keyboard is not seen as a "Keyboard w/memory stick".
CONCLUSION
Dell pro support has already requested the update from Engineering and was told they are looking into a 64bit ETS. This does not add inbuilt support for windows 7. Unless Dell owners speak up together and in numbers ENGINEERING WILL NOT LISTEN. So please reply to this post if you are not able to use your new fingerprint unit in the practical way that a HP, Acer, Toshiba or owner of another brand laptop can.
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Jun 15, 2009
I recently spoke with a Dell rep, regarding this for the M6400, but he couldn't tell me if the UPEK fingerprint reader was the one shown their website or it was
the one with white plastic around it as seen some of the images on this website. I much prefer the one shown on Dell's website, but I don't want to take a chance by ordering the wrong one
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Aug 27, 2009
I'm looking to get a new laptop and wanted to get another Dell Studio 17, but I was astonished when I saw that this model apparently no longer comes with a fingerprint reader? That's enough to make me not want to buy the laptop.
Does anyone know why they got rid of it? Was it too problematic? Customer service was suitably unhelpful during the online chat...
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May 9, 2009
Might have noticed that I ordered the Studio 1555 a few days ago (check sig for specs).
I am fully aware that it doesn't have a fingerprint reader, but I did see in another thread of retrofitting palmrests,
which have apparent available cuts for the fingerprint reader.
Now is the fingerprint reader somehow soldered to the motherboard? How could I go about replacing my palmrest with a fingerprint reader? Is this possible?
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Jun 19, 2009
I'm having trouble with the fingerprint reader on my M4400. I have done a clean install of Windows 7 RC x64, and installed the relevant drivers, but the only software that recognizes the fingerprint reader is Embassy Wave bundled by Dell (which seems a bit, well, clunky ).
I have tried UPEK's Windows 7 software, which installs fine, but it cannot find the fingerprint reader. The same happens with DigitalPersona too; it installs perfectly but can't find the device. The fingerprint reader is listed in the control panel (it shows as '5880', which is the combined Broadcom fingerprint reader, smart card reader etc.), so I'm not sure why nothing but Dell's software can 'see' it.
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Jun 7, 2009
I'm picking up a D630c fairly soon and had a question about the palmrest with the fingerprint reader.
I don't think the one I'm going to buy has it, and I've seen parts sellers that carry the palmrest with reader built-in
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