HP Pavilion Dv6 :: Fingerprint Reader Stopped Working
Feb 5, 2011
My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine. I put it to sleep when I'm done and use the mousepad to wake it up. The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond. No blinking LED. I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.
My system is an HP dv6-6145dx. I am running Windows 7, with latest updates. The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version 188.8.131.52. When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes. I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
i have HP Pavilion DV5-1104TX which i bought few weeks ago.it originally came with Windows Vista Home Premium(32 bit). But i then upgraded to Windows Vista Ultimate(32 bit). now my finger print reader is not working.
i downloaded all the drivers available for my laptop from HP including verisoft fingerprint driver.Then i installed digitalpersona software too.But it says cannot detect my fingerprint driver when i use digitalpersona logon manager.
when i go to device manager,still there are some unknown devices.I tried to update the drivers using vista driver finding service.
I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.
On my nc6320 working, where Windows 7 is installed, it stopped working the fingerprint sensor after some update of the operating system;I have tried to reinstall all the software for the driver but I could not find a working combination.
My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not available or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.
Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, Do I have to use the "simple pass" software instead of the "Validity..." software?
For about a year, I've had an SDXC card in the built-in card reader of my Folio 13-1020us.
It's been working fine until a couple days ago. Then something I was downloading to it failed to complete, which is how I noticed that it had stopped working. Now, it doesn't appear in drives under My Computer, and it doesn't appear in Device Manager.
In an older HP laptop, I can at least see the card's drive letter and the name I gave it, so I think the card itself must be fine. But I can't see anything at all when I place it in the Folio.
I have a feeling the reader itself has just failed. I'm out of warranty by just a few months. Do I have to extend my warranty and send it in to get it fixed? I do not want to use an external reader because I use the card as extra storage space.
Operating system: Windows 7 SD card: PNY brand, 64GB SDXC
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
I just got a Pavilion dv6tqe, and there was an issue with the Norton Internet Security SONAR protection that required me to remove the Norton software and then re-install. However, after I did this, the fingerprint scanner no longer works. The computer says there are no biometric devices installed on the computer. How can I go about fixing this problem?
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx 00179-60246-20486-AA0EM 64-bit Intel Core i5 Running Windows 8.1
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software -setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options -disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit. Been working fine since September 10. Today when simply trying to logon the fingerprint sensor has stopped working. Laptop had not even been moved, simply resting on desk and then switched on from powered off.
A few times since have received message that "USB device is being installed" with finally "USB Device could not be installed. There is a problem with your device." Device Manager showed a problem with "USB Composite device"
Powered off/on gave same symptom.
Downloaded & installed latest fingerprint software 7wf162ww.exe. Installed OK. USB device appeared to then automatically pick up and reinstall correctly. BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.
Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot. As if it is being constantly turned on?
I have a Pavilion dm4- 1160us. Ever since I upgraded from windows7 to windows8,the fingerprint reader has refused to work. Is ther some driver/software I need to get to make it work with my new windows8?
I have searched the boards and have not found an answer to my built in SD card reader not working any more. It worked fine until a couple weeks ago. When I go to "my computer", the sd card does not show up as an available drive. I have tried several cards with no luck. The cards work fine when I use a USB card reader, just not the built in one.I checked the driver in device manager - at least the one I believe is the correct one - Realtec PCIE Card Reader.
I have a HP pavilion G6 model number C0Y35EA#ABU. I had an automatic update for Windows 8 and my keyboard stopped working immediately after.I have checked device manager and it says there is no keyboard and gives a code of C24.If I go into setup before Windows the keyboard works fine so I know it's not a hardware issue.
I have an HP Pavilion dm4-1150ea running Windows 7 64bit.
I bought a bluetooth audio receiver and it paired with the laptop and installed a driver. I was able to stream audio to the receiver but when I closed the laptop and later opened it, it stopped working.
I looked in device manager and the bloetooth radios were no longer there and there were no bluetooth devices under Network Adapters. They had been there previously.
I rebooted a few times and it still didn't work. I got it to work once and it coincided with putting the power lead in. However, it didn't work for long.
HP Wireless Assistant says that Bluetooth is disabled in Device Manager.
I tried downloading the latest bluetooth driver from the HP site but it won't install because bluetooth isn't running.
At some point I got a message saying that a USB device had failed. I can see a warning icon on an "Unknown Device" in the USB Controllers section of Device Manager.
I tried to do a system restore but that failed because it couldn't get access to a file.
My laptop HP pavilion G6 1330ee Windows 7 Ultimate 64-bit shows the following message: The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may cause unpredictable behaviour that could result in random shutdown, data loss or possible system damage. The system will shutdown in 15 seconds. To prevent shutdown and continue operation please press the enter key now. System Fan (90B) Enter-Continue startup For more information, please visit: [URL]
I upgraded my laptop from home basic 64 bit to ultimate 64-bit then I reinstalled the windows 7 ultimate 64-bit because i want a clean windows 7 ( first upgrade was from Windows Upgrade the second one from the internet ).I always clean my laptop from dust and it never get overheated because I use cooling pad with 3 fans. I gave my friend to check my laptop he works in pc's he said that my laptop looks like new and i don't have a fan problem he suggest to Re-Install windows 7 from HP ( that came with hp products ) or do i hard rest to my hardware. My warranty fishined a month ago, and I take care of my laptop very well. I know my laptop will not get any damaged because i use cooling pads.
Windows + BIOS + HP Products + Drivers all of them updated to the latest update
I have an HP Pavilion dv6500z (32-bit laptop) running Windows Vista Home Premium. I have a combined problem, and do not know if they are related, or separate.
1) I am missing an icon from the initial screen that you are presented with when Windows first comes up, where you select which account to login to, prior to any Login/PW screen. (see additional comments below). This starting occurring on every "boot" (cold or warm) after having run my laptop in the Safe mode, to analyze a different issue.
2) My fingeprint scanner is not working...I no longer get any pop-up if I accidentally drag a finger across the scanner's eye.
Normally when I boot my computer, I get two icons to choose from: one with my name/icon. My account is a SysAdmin account, not a normal account. I know what its icon is. I don't remember what the other was...I don't think it was a Guest account since the icons (pictures) to choose from when creating a Guest account don't look familiar to what was on the screen as the 2nd icon. I don't remember what is was, but think that it was logging-in using the fingerprint scanner.
My HP Pavilion dv6 SD card reader is not working after windows 8 upgrade (6 months ago). Previously it was working fine when I was using Win 7 (which is the default OS with this laptop). I cant find the device in Device manager (under System Device or Disk Drives).