Lenovo ThinkPad W Series :: W530 Fingerprint Reader Stopped Working
Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Mar 4, 2014
I am using an X1 Carbon (2014 Gen). Win 7 - 64 bit pre installed. Latest finger print manager pro software from lenovo 8.01.07. Tried everything and all possible combinations on the fingerprint software. But can't start my machine by swiping. The reader works perfect otherwise. I can pass bios log on to windows etc. But I still have to go through the power on button. I observe that in the new software (unlike in the earlier ones) there are no start on buttons to be clicked above the fingerprints. how to bypass pressing the power on button and start the machine directly by swiping the enrolled finger?
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Mar 15, 2014
I have an X230 to which I would like to add fingerprint reader. I have ordered a brand new palmrest with fingerprint reader. My question is, is this a simple plug and play operation or will there be bios config to do and drivers to add?
I have an mSATA SSD will this cause any issues...
ThinkPad X230 (2325) | CPU I5-3210 (2.5GHz) | RAM 8GB | 128GB mSATA | 180GB Intel 520 SSD | 12.5" IPS Panel | Intel HD Graphics | Intel Centrino Advanced N6205 2x2 AGN | Intel PRO/1000 LAN | Bluetooth | Low-light 720p HD camera | Dolby Audio | Backlit Keyboard
Win7 Pro 64bit
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Dec 22, 2013
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
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Oct 29, 2009
I have a new X240, and the fingerprint logon no longer works after the computer resumes from standby or from a lockscreen (screen saver). I have checked other solutions here and in other sites, namely:
1. unchecking the power option of the fp reader in device manager,
2. and switching the 30-day standby in Lenovo Settings
Neither of those solutions have worked. I have the latest BIOS and FP driver versions. I made sure the the FP was enabled in BIOS, and I even switched the settings to allow internal FP reader only. Still, the FP will only work when I first power on the laptop, but not after resuming from stand-by. I have checked in Device Manager after manually entering the password, and it says that the FP is working properly.
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Feb 5, 2011
My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.
Pavilion dv6t 3100 notebook, Win 7 Home Premium 64-bit, 8GB RAM, i5 processor.
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Dec 14, 2013
I tried multiple different setting in BIOS, and am currently on
(1) Boot display device - Thinkpad LCD
(2) Graphics device - Discrete graphics
(3) OS detection for nVidia Optimus - Disabled
Shown in the screenshot is where things are wierd. With my Asus VG248HE connected via mDP to DP cable, the W530 detects the monitor, but will not allow me to enable it. When I click the white box to enable the monitor, it just thinks for a few seconds and does nothing. After the first time of thinking, it does not do anything when clicked.
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Jun 24, 2013
My W530 displays the "To interrupt normal startup, press Enter" message on startup. If I press Enter, I hear a beep and a message comes up indicating that a menu will be displayed, but Windows 8 starts loading shortly afterwards.
When I see the message, I can press F1 to get to the BIOS, F10 for Diagnostics or F12 for a Boot menu, but for some reason enter doesn't work.
I've tried several things, including using Recovery DVDs received from Lenovo to wipe the system (including formatting all drives), but still no luck.
When I originally received the machine, the "enter" key would bring up a menu, but I have screwed something up and even a full recovery from Lenovo DVDs didn't work. I run Windows 8 and after receiving the machine used the Create System Image feature (which I had used many times in Windows 7), but a subsequent restore didn't go well and that is when the "enter" stopped working on startup.
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Dec 26, 2013
x200 fingerprint not working in windows 8.1 x64.
I can not find the x200 fingerprint driver in windows 8.1 x64.
the autentec web can't open now.
[URL]
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Apr 19, 2014
I've a new Thinkpad W540 with Windows 7 64bit. I can't see the Card Reader in the device list. When I insert a SD Card, nothing happens. All I/Os are enabled in the Bios. What can I do?
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May 8, 2014
Sometimes the machine does not show any wireless networks and I have been able to solve it by turning on and off the hardware switch for wireless on the back of the machine. This time I can not get the machine to find any wireless networks. I am running XP. The only think different that I noticed is that MS Security Essesntials has ended support for XP.
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Dec 13, 2013
So I installed Windows 8 (Clean install, no upgrades) on the machine and since then the card reader isnt working. I downloaded and installed the drivers from Lenovo Website and after failing from Driver Genius and then from ThinkVantage System Update 5.03. Still doesn't work, I install them, but after I reboot it is installed but the card reader doesn't work (It was working before on Windows 7 on the same day I installed W8). I updated to 8.1 and the problem continues.
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Jul 9, 2014
Suddenly my FN stops working if the keyboard is on F1-F12 keys. No reaction when pressing it.
If I go into the settings and change default to something else, I can press FN until it again show F1-F12 - After that is stuck on the function keys?
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Jun 4, 2014
I have a 2014 X1 Carbon (Gen 2) and my ethernet dongle stopped working this morning. It worked fine for the past 3 weeks but after rebooting this morning i can't get to get access to the network via the ethernet port anymore.
The port's activity lights don't light up and a network connection is never recognized.
I have checked the Device Manager and verified that I have the latest drivers (12.11.77.1 for Intel I218-LM), and made sure that the Power Settings do not allow the port to go to sleep. I have also tried 3 different ethernet dongles, all behaving the same way.
I was able to use a USB-to-Ethernet dongle to get access with a ethernet cable. Is my port just dead? I don't see any visible damage, or loose connectors.
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Aug 2, 2013
Recently my fingerprint stopped working for power on and Windows login. Fingerprint reader setup utility started to show some strange error followed by empty utility window (see screenshots below).
Link to picture
Link to picture
I have updated all the software using "Lenovo update and drivers" but it did not work (BIOS image also was updated during this process). I doubt that it is hardware fault because I have Linux OS installed as dual boot among with Windows, and no problems there with logging in using fingerprint reader (fingerprint-gui package)...
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Oct 16, 2013
I have an Thinkpad edge E530 Laptop with Firefox 30. In this browser the Fingerprint Reader software Does not work.
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Mar 10, 2014
I keep getting a message on my laptop: Catalyst control center: host application has stopped working.
This has started happening after I tried to do a BIOS update last week and I ended up with the blue screen of death & had to recover my whole laptop.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Oct 21, 2013
Windows 8 came with this machine, and I have had performance issues for a month now. I have just soldered on till yesterday when I kept getting different blue screens and needing to restart...now it won't restart, and so I did the press enter to get to the troubleshooting area of the hard drive....selected the quick reset option, which failed, so I came back and selected the complete reset and it gets to about 65% and stops says there was an error and requiring a restart...this happened twice...now when it restart, it is trying to do a reset again...without me asking it to.
Is this normal? Normally I physically break a computer, and never get to the point where a reset is needed...so I am truly at a loss here.
It is a W530 and has 16GB of RAM. All I run/ran on it photoshop and Lightroom, Firefox, audacity, Roxio, Avast for virus protection, an online backup service, and a program called star stacker.
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Nov 5, 2014
Is it possible to replace FHD TN matrix on an W530 (B156HTN01_1) with any good IPS matrix?
I'm really disappointed with viewing angles and colours.
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Sep 20, 2012
Is there the ability to disable the touchpad on the W530? I don't see it as an option in the function keys. I am using a mouse and it's a bit annoying brushing my hand against it and having it mess something up.
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Dec 13, 2013
I am looking to update my laptop used for photography. The ideal replacement looks to be the ThinkPad W530 with a dock and display screen. As the W530’s will be used away from home it and monitor will need to be calibrated.
I have been told I can only do this if the graphics card, NVIDIA Quadro K2000M, supports has more than one LUT to both laptop and stand alone monitors be calibrated.
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Oct 23, 2012
I have had the W530 for several months now and it randomly powers off. This can occur when connected to the AC Adaptor, when running on battery, or when using the AC Adaptor without battery. Lenovo first replaced a fan, but that didn't solve. Now they are attempting to replace the system board.
W530, i7-3610QM, 1920x1080 FHD, 16 GB RAM, K2000 NVIDIA GPU, Muskin mSATA, 500GB 7200rpm, Bluetooth, Centrino 6300 AGN WiFi, Win8 Pro
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Feb 28, 2013
I installed some Corsair Ram in slot 1 and 2 underneath the keyboard and after reinstalling the keyboard Ive noticed theres a gap at the top of the keyboard where it slots into the computer the whole way across specifically in the middle where theres alot of flex. The plastic which has the power and volume buttons seems to move around when pressed. This seems to be letting in dust and would especially allow a spill to enter the machine. This doesn't seem normal for a well built machine and have I installed the keyboard wrong?
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Aug 9, 2014
I have a W530 (2436 CTO) ThinkPad purchased 11/10/13. It will not power up.While in use the screen went black, then the unit tried to reboot. Just as Windows began to initiate, the screen went black again. It immediatly tried to restart about three times in quick succession, about 3 seconds long each time. It was powered with the AC adapter at the time with the battery in place. I have tried all combinations with or without the battery or AC. In either mode, the power button lights up for approximately 1-2 seconds, then goes black. I have tried holding in the power button for 30 seconds. Nothing, other than about a 2 second light, then dead.
I have never received any power warning messages, low battery warning or the like. The only unusual behavior I've ever had is about half a dozen times I've had to do a hard power down. But not recently.I have tried the removing and replacing the SSD. I have removed and switched the two memory boards to test for a bad board or bad connector. None of these have solved the problem. I’m guessing the SSD failed, or perhaps a bad BIOS chip. I can easily replace the SSD, but 9 months of moderate use seems like a short lifespan for even an SSD. I can't update the BIOS (if that's the issue) because I can't get the unit powered up.
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Apr 17, 2010
What type of screen is in a W530?
I have an FHD (I think) but when it comes to calibration I have the following options
CCFL
Wide gaumet CCFL
White LED
Red LED
OLED
Plasma
RG Phosphor
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