Lenovo X Series ThinkPad :: Can't Start X1 From Fingerprint Reader
Mar 4, 2014
I am using an X1 Carbon (2014 Gen). Win 7 - 64 bit pre installed. Latest finger print manager pro software from lenovo 8.01.07. Tried everything and all possible combinations on the fingerprint software. But can't start my machine by swiping. The reader works perfect otherwise. I can pass bios log on to windows etc. But I still have to go through the power on button. I observe that in the new software (unlike in the earlier ones) there are no start on buttons to be clicked above the fingerprints. how to bypass pressing the power on button and start the machine directly by swiping the enrolled finger?
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Mar 15, 2014
I have an X230 to which I would like to add fingerprint reader. I have ordered a brand new palmrest with fingerprint reader. My question is, is this a simple plug and play operation or will there be bios config to do and drivers to add?
I have an mSATA SSD will this cause any issues...
ThinkPad X230 (2325) | CPU I5-3210 (2.5GHz) | RAM 8GB | 128GB mSATA | 180GB Intel 520 SSD | 12.5" IPS Panel | Intel HD Graphics | Intel Centrino Advanced N6205 2x2 AGN | Intel PRO/1000 LAN | Bluetooth | Low-light 720p HD camera | Dolby Audio | Backlit Keyboard
Win7 Pro 64bit
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Dec 22, 2013
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Oct 29, 2009
I have a new X240, and the fingerprint logon no longer works after the computer resumes from standby or from a lockscreen (screen saver). I have checked other solutions here and in other sites, namely:
1. unchecking the power option of the fp reader in device manager,
2. and switching the 30-day standby in Lenovo Settings
Neither of those solutions have worked. I have the latest BIOS and FP driver versions. I made sure the the FP was enabled in BIOS, and I even switched the settings to allow internal FP reader only. Still, the FP will only work when I first power on the laptop, but not after resuming from stand-by. I have checked in Device Manager after manually entering the password, and it says that the FP is working properly.
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Oct 16, 2013
I have an Thinkpad edge E530 Laptop with Firefox 30. In this browser the Fingerprint Reader software Does not work.
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Dec 8, 2014
I have a x60s (t2400, 2gb ram) as a spare laptop (also just because i really like it).i know there are more models and that the cpu is solderd onto the mainboard. if i want a t7200 cpu, can i then just replace the entire mainboard? or does that later model have diffrent cooling wich my t2400 doesnt have?
secondly i hearred the discussion about 2 or 4gbs of ram. if i insert 4gb ram, then i just get 3 a 3.5 gb? and will an t7200 allow me to have more ram?and last is more an software issue; i use fingerprint to logon to windows 7 (home premium). is there a way i can set windows to only use fingerprint log on? (so you cant select other logon options).
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Dec 26, 2013
x200 fingerprint not working in windows 8.1 x64.
I can not find the x200 fingerprint driver in windows 8.1 x64.
the autentec web can't open now.
[URL]
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Dec 15, 2014
I can not find the fingerprint sensor driver for W700 Windows 8.1 x64?
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Mar 28, 2014
Fingerprint reader was working perfectly fine but I couldn't get it to work with my domain account. After trying some troubleshooting, there was a suggestion to delete the drivers and reinstall it. So I go into device manager and uninstall the fingerprint reader drivers. The problem is now I can't find the fingerprint reader driver! It's not in the lenovo driver page.. I tried Windows drivers update and everything else but still not working. Where do I download the fingerprint drivers?
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Oct 25, 2012
Starting and unlocking with Fingerprint is not working. It is set in the Firmware settings boot is by UEFI. With my T430s I could boot and unlock with one fingerprint swipe.
Was this behaviour changed with the X1 Carbon?
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Apr 19, 2014
I've a new Thinkpad W540 with Windows 7 64bit. I can't see the Card Reader in the device list. When I insert a SD Card, nothing happens. All I/Os are enabled in the Bios. What can I do?
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Jun 14, 2013
I have a Carbon Touch 3444-CUU that can't see it's fingerprint reader. It used to work when brand new, but after lots of lenovo and windows updates, it now does not:
I am on Windows 8.1, with all updates. No problems in device manager.
Touchchip Fingerprint Coprocessor (WBF advanced mode) installed under Biometric devices fine.
Power management set to _not_ turn off device to save power.
The bios is 2.61.
I suspect the problem is very low-level, because even the BIOS cannot find device when trying to set it up.
If I have the latest BIOS, but it can't see the device - what can I do?
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Dec 13, 2013
So I installed Windows 8 (Clean install, no upgrades) on the machine and since then the card reader isnt working. I downloaded and installed the drivers from Lenovo Website and after failing from Driver Genius and then from ThinkVantage System Update 5.03. Still doesn't work, I install them, but after I reboot it is installed but the card reader doesn't work (It was working before on Windows 7 on the same day I installed W8). I updated to 8.1 and the problem continues.
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Mar 17, 2014
I just reveiced my Lenovo Thinkpad x240 20AL000AAU with SD card reader integrated.
I inserted an SD card standard size and the card is read properly, I can access all the files and I can write on it.
The problem is that I cannot extract the card from the SD card slot!
If I right-click on SD card in My Computer and choose eject, it says that it is safe to remove the card. If I select "Safely remove Hardware and eject media" it tells me that it is safe to remove it...but the card is stuck inside!
I read somewhere to press the card until I hear a click but I cannot hear any click.
Also the card is unreachable inside the slot. I cannot grab it to pull it. I can only press it a little bit with the nail, it goes one millimeter inside but I don't hear any click.
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Oct 5, 2008
I've tried putting in an SDHC card in my laptop but it doesn't show up. Looked at Device Manager and there isn't even anything showing up. I tried installing the drivers provided on the support site but it still isn't working.
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Oct 10, 2008
Is it normal for the Fingerprint reader to flash green when the X230 is turned off? Running Win8
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Apr 7, 2014
My computer doesn't seem to start up anymore. It only enters the "Boot menu" tab with no further information. When I'm trying to press "Enter" it just returns back to same screen again. Is my harddrive broken? Is there some reset button available anywhere on the device?
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Mar 16, 2009
I found a trojan that is attached to skype.exe. I have tried to start in safe mode pressing F8 on start up but I am not able to access safe mode start up. x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7
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Aug 15, 2014
Running Windows 8.1 for some time, but latest updates (8/13/14) cause the problem. Restore point and shutting down updates allows use, but it's a short term fix.Which update causes the paroblem?
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Dec 5, 2012
Having a bit of an issue with the GOBI3000 unit in my x230.
Tried out W8.1 on the laptop and didn't quite like the setup, so this evening I did the factory reset back to W7.
I've done the factory reset (from USB drive) every few months to get a clean slate going and never had any issues.
Except for today that is.
After getting into the clean windows 7 and trying to pull down all the usuall windows updates and Lenovo updates, the only thing that failed is the GOBI3000 device. Screenshot is included of what is happening.
Tried messing around with drivers as much as possible, uninstall everything, download the package from lenovo and tried again. Just did a second factory restore in the freak case the first reset had something happen.
Like I mentioned, have never had an issue with the system update pulling the drivers down for this before.
Couldn't really find much about this device not being able to start, so I'm at a standstill.
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Dec 3, 2013
Yesterday my fingerprint reader worked correctly, but today I turned on my computer and I could not log in using my fingerprint reader. Then I looked to device manager and there was an unkown device. So I tried to reinstall fingerprint drivers but even though it still does not work and in device manager is "unknown device". How to make it work? I tried to install this driver: [URL] ..... I use Win7 64bit.
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Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Nov 26, 2012
I have an E420S and over the past 2 days I've noticed that the fingerprint reader will suddenly get HOT, rapidly. So hot that I've got a couple red burns on my palm.
I'm out of warranty, so all I can think of is uninstalling the drivers for the fingerprint reader, but I can't find them in the device manager.
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Feb 22, 2014
I have another question regarding the E440 specifically. The technical spec sheet says optional fingerprint reader, but I don't get that option on any of the customizations for this laptop. Is it really no longer an option?
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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