Lenovo T400 / T500 :: T530 Fingerprint Reader Not Always Available
Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Jan 26, 2014
I just recently purchased a ThinkPad T530 (type/model# 2429-C93) which should have the following options present according to Lenovo´s product information:
i5-3320M(2.6GHz), 4GB RAM, 500GB 7200rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, Intel 802.11agn wireless, WWAN, Bluetooth, 1Gb Ethernet, UltraNav, Secure Chip, Fingerprint reader, Camera, 6c Li-Ion, Win7 Pro 64.
However, there is no Bluetooth device detected while trying to install the respective driver. Also, installation of the Integrated Camera Driver runs, but disappears at some point in time, with no error message or pop-up indicating a successful installation. Third, while trying to configure the Fingerprint sensor, the ThinkPad Fingerprint software states there is no device available.
Both camera and FP sensor are physically visible, where the green Bluetooth LED known from an R61 and T410 is missing at the lower edge of the lid.
Fn+F5 and Fn+F6 keys don´t provide an option to toggle on/off Bluetooth and camera, but only WiFi/WWAN and Audio options.
Device Manager does not show any unknown devices or such related to these functions.
Is there a chance that these options are missing in a specific laptop, despite specified for its type/model# (serial#: R9V8MNB)?
Or do I need to first activate the options in the BIOS?
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Aug 13, 2013
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Jan 7, 2012
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
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Oct 1, 2014
I have just bought a T530 for my sister, which is due to arrive soon, but on closer viewing, I realise that it doesn't actually have a webcam. Looking at the pictures of the T530, it seems that the bezel doesn't have the necessary hole for the webcam to see out of. It looks like the space is completely filled in. Are all T530 front bezels the same? Is it possible that it is just some kind of blanking plate in the space where the webcam is behind, which can be removed?
I have been searching online but to no avail. I am not sure if I need to buy a whole new bezel for the T530 + a 720p camera (part number: 04W1364?)+ a viewing window to go in the bezel?
Here is the ebay listing of the T530 I have bought: [URL] .....
and here are the parts I am thinking of buying... do I need to buy a new T530 bezel as well? [URL] .....
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Aug 15, 2013
Just 2 days ago I started recieving the error message 'Fan Error' after booting up my computer (T530). Before it gives me the message there is a loud beep noise. I'm going back to school soon and I'm hoping there is a way to repair this myself without buying a new fan. I'm really bad with operating on computers. I'm wondering if I just have to clean dust out of it or nudge the fan or something like that.
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Sep 8, 2014
For some reason, but seemingly all of a sudden, when I plug my T530 in, the battery does not charge. When I move my cursor over the "power" icon in desktop mode, the message "Plugged in, not charging" appears. How do I alter this, so that I may charge my battery?
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Apr 22, 2013
One thing that I've always found frustrating about my Windows 7 T530 (which is nearly perfect for me in every other respect) is its apparent lack of a number pad. I use a lot of alt codes for typing non-standard characters, and these codes only work when typed through the number pad -- not through the number row near the top of the keyboard. I experimented with switching my keyboard over to the US International layout, but this broke some keyboard shortcuts that I use very often (plus it's a bit cumbersome in general) so I didn't find it to be a satisfactory solution.
Is there any way to get number pad functionality on a T530 short of attaching an external keyboard? It's a hassle to have to manually cut and paste special characters out of Character Map whenver I'm writing in languages that use accent marks. I count myself among those who wish that Lenovo had stuck with the old-style laptop keyboards rather than switching to the new chiclet ones, and this is one of the main reasons why. If I could get the number pad working on this thing then I would be overjoyed.
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Sep 12, 2012
I am unable to enter the BIOS (or the boot device and application menu) of my T530. When I press Enter at the 'Press Enter to interrupt normal startup' prompt, nothing happens. It just ignores my input completely. F1 doesn't do anything either.
Otherwise my ThinkPad is working fine, but I would like to change some settings (especially change the boot device, to boot from USB).
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Feb 6, 2015
I got a nice T530 with built in 6205 Wireless LAN. As I tried to replace with N-6300 there comes the Hardware boot failure with error 1802 (incompatible PCI device). I just wonder as the N-6300 is in the compatibility list and the third antenna was also already built in. Is there any workaround to get this running?
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Dec 10, 2012
I used to record streaming audio (internet radio, youtube, playback etc.) with Audacity on my old T43; now on new T530 no matter how I configure Realtek sound and Audacity I cannot.On the T43 I recorded using "SoundMAX Digital Audio: Wave out". Wit other soundcards it could be "Stereo mix". I get no option of choosing either Wave out or Stereo mix in Audacity.Below is an extract of Audacity WIKI page: URL....According to this information the issue might be Lenovo disabling the possibility of direct recording???
"Sometimes "Stereo Mix" can only be made to work by using the control panel supplied by the sound card manufacturer - this is often reported with RealTek inbuilt sound devices. Try launching the sound device control panel from the Windows Control Panel or the system tray (by the clock). If you see a volume control for Stereo Mix, try clicking to select it. Confusingly, some RealTek devices "select" an input by muting all but one, so in this case, mute everything except stereo mix. If you don't see Stereo Mix, click the wrench icon and enable Stereo Mix in the dialogue that pops up.
In some RealTek versions the option to check is "Enabled recording multi-streaming". You should now see a volume control for Stereo Mix. Remember to select or unmute it as above. Be aware that on some machines, the "Stereo Mix" option will never work because it is disabled internally by the driver settings due to copyright concerns. This is a known issue with Lenovo Thinkpad laptops, but sometimes editing the driver files can enable stereo mix."
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Nov 23, 2014
The built-in camera on my T-530 is not working. I made a thread about it on Microsoft's support site, but I haven't been able to resolve the issue. [URL] ....
When I try to capture video with a program, All I get is this symbol:
It does this with every program I've tried including Camera, Windows Movie Maker, and Skype. The programs can still record videos and save them, but the only thing that appears in them is this symbol.
I've tried changing my permission settings. I can give skype permission to use the built-in camera, but it doesn't work. For whatever reason I don't have to option to give permission to Camera or to Movie Maker.
I've also reinstalled the driver for my camera. Then I ran the Lenovo Solution Center and Lenovo Thinkvantage System Update and updated everything I could.
Based on the advice I got from Microsoft tech support I have run the hardware trouble shooter, installed all the Windows updates I could get, reinstalled the built-in camera driver in compatibility mode and updated my BIOS driver.
After all of that, it still doesn't work.
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Nov 28, 2011
I have a SIM-card slot which is supposedly for WWAN, but I don't have a WWAN modem. Can I use the SIM slot in this state for WLAN (HSPA) and such (with Intel Centrino?), or do I need to buy an USB modem from a wireless operator?
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Sep 21, 2013
I've been recovering from a virus and am trying to get things back to the way I had them and I've noticed something different about the volume meter. First off my volume indicator was missing, when I hit the volume buttons nothing showed up on screen. I realized I needed to install the energy mangement driver and did so. The issue is that I don't care for the appearance of the volume meter. It has yellowish green buttons and the volume increases and decreases by 5 with one press of the volume buttons. The volume meter that I had previously was a white white bar that increased and decreased by 1 each time I hit a volume button. I liked this design a lot better. I'm trying to figure out what version of the energy management driver I had previously that would allow my volume and brightness indicators to be the white bar instead of they yellowish green buttons. My machine type is 2359 and model is CTO with Windows 7 64 bit.
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Feb 21, 2013
I was customizing a T530 on the Lenovo website and I noticed the option to get a 16 GB mSSD drive put in the computer that would apparently make the computer a bit snappier with frequently used programs, but I thought it would be cool to load the entire W7 OS on there and really make it fly, while just using the HDD for storage. But unfortunately for me, there's alot of mixed answers about that on other forums, and there's not even a lot of results in the first place, so I decided to come here and figure it out. Anyway, my questions are,
1, Since it's supposedly doable, what's the difference in performance compared to when it first came out of the box?
2, How difficult is it?
3, Is all the time and energy even worth it? When I receive it, should I just leave it alone and let it do its own thing, or should I not get the mSSD option and instead just take out the HDD and put a big SSD in its place?
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Apr 9, 2013
Lenovo T530. Power settings of Windows 7 and in Lenovo power Manager say that when laptop is plugged to AC adapter - NO SLEEP. But i hear how hdd stops down after some period of time and spinning again when there is a data read or write. That`s quite annoying, especially when primary storage is ssd drive. How to get rid of this "feature"?
Lenovo ThinkPad T530: i7-3520M/16GB RAM/128GB Vertex 4 SSD/1TB Seagate HDD + 8GB SSD Cache/NVS 5400M/FHD 1920x1080/9-cell BAT/ Backlit RU/Windows 7 Pro SP1 x64 ENG
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Apr 7, 2013
as i have learned there is no mechanical reason not to use classic keyboard-layout of the 7row model in a t530. but what are the effects of the bios no being able to support the 7r keyboard? which buttons will not work properly?
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Oct 19, 2012
I got my thinkpad T530 last week. I tested the skype after opening the box and it works. Then I took off the original 320G HDD and put my 830 SSD on it, reinstalled the win8.Just last night when I tried to chat with my parents on skype i found out the the camera is dead. I tried by doing so:
1) according to others threads I uninstall most of the unnecessary drivers;
2) reinstall the camera driver;
3) deleted the ricoh media driver;
4) updated the BIOS;
5) tired to locate someone mentioned, the "privacy" problem. But the video/camera option is not even showing up by Fn+F6;
6) downloaded and installed the thirdparty AMCAM and it says no camera device can be found.
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Oct 4, 2014
I was having issues with the Intel HD4000 drivers (right-click issue and VGA out not working properly). I tried to install the latest drivers downloaded from Lenovo's site - two attempts unsuccessfully. It would seem to be installing, but ended up taking quite a while to finally timeout in error. Just stated and error occurred and it could not install.
So, I decided to uninstall the drivers in the Windows 7 device manager. This left me with Standard VGA drivers under displays. Tried to install the Lenovo drivers again - no dice. It seems to attempt to for a while, then would just time out and stated there was an error (same as before).
So, I'm stuck at the Standard VGA drivers and seemingly no good way to get the proper drivers re-installed. I've even gone through the Lenovo System Update software and tried there - did not work and timed out there as well.
I know a system restore would remedy it, but I've got business software and things I'd have to reinstall and would prefer not to if I did not have to.
Seems I should be able to install some kind of drivers here, but no dice.
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Apr 7, 2014
I have bought a Philips Brilliance 272P4 external monitor. Connected the monitor with DVI through docking. I get 1920 x 1080 as max resolution. The monitor displays a note, that I should use 2560 x 1440. I have installed the newest driver to the monitor.
The display card (Nvidia NVS 5400M) is using 333.02 driver, that is the latest recommended. How to enable higher resolution?
Do I get higher resolution with using the displayport insted of DVI port?
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Jul 24, 2013
My T530 (a month old) is driving me crazy with this issue: Depending on which application is in the foreground, it will dim/undim the built-in screen (1600x900 version). I have turned off adaptive screen brightness in the power options, and I've turned off Film Mode Detection and Adaptive Contrast Enhancement in the Intel Graphics and Media Control Panel, but this "feature" won't go away.
How in the world can I get the screen to be on 100% brightness, unless I manually change it?
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May 28, 2013
I have a brand new T530 running Windows 8 and the integrated camera will not work straight from the factory. I'd like to think this would have been tested from the factory; what should I be looking for?
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Jan 11, 2015
I been having off and on BSOD issue and I was advided to possibly update my video driver via this site to the latest. The problem is that when I try to update it keep telling me that my laptop does not meet the minimum requirement and it would abort the update.However, I dont get why it wouldn't meet minimum requirement and it doesn't note anywhere within readme file what is the minimum requirement to install this latest video driver.
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