Lenovo T400 / T500 :: Failed Fingerprint Reader And Constant Blue Screen On T430
Aug 13, 2013
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
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Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Mar 24, 2013
I bought the machine t430 thinkpad three months in the United States.
Currently the program to check the hard drive by LSC, the error message is: Targeted read test Failed
Diagnostics
SMART status test Passed
Targeted read test Failed
Random seek test Passed
Funnel seek test Passed
SMART short self-test Passed
SMART drive self-test Passed
The time machine is still time 8 months warranty. Hitachi Hard Drive 500 GB 7200 rpm / min
Is it due to the speed that new hard drive used for 3 months has been corrupted? In case of warranty, Lenovo does not provide a Windows license again, right?
The parameters of the hard drive
Hitachi-HITACHIHTS725050A7E630-TF1500Y9HK360B
Result code: WHD01V002-UI7X0H
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Jan 7, 2012
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
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Aug 16, 2014
I'm looking at a refurbished T430 online, but want the 1600x900 screen - can't find specs for that model anywhere. it's not in any of the PSREF docs at the Lenovo site. If the 2355-A17 has the 1600x900 resolution screen?
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Dec 26, 2013
Yesterday i have taken new laptop model - T430. It flashes a black screen for 5 secn when i plugins in/out.
I have checked refresh rate. It's set to 50.
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Aug 9, 2012
During one month usage of my T430s, I met four times of BSOD(Blue Screen) and the recent two showed the same error message: A clock interrupt was not received on a secondary processor within the allocated time interval. And the stop code: 0x000000101
Here is the screen shot:
Link to picture
When I use the software "BlueScreenView" to read the .dmp file, it says that it caused by address "ntoskrnl.exe + 7f1c0".
And recent two days, when I use Vmware workstation 8, the playing music suddenly stuck for few seconds and my screen was freezed. I thought the BSOD coming again, so I stop doing everything with my PC but then the music came back and screen was released. I think maybe the CPU is stucked again but not so serious to cause BSOD. But I treat it as a sign.
By the way, after I got my T430s, I have done lots of stability, stress test, including Prime 95, Furmark, MemTest Pro. But none of them gave me problem and my T430s all survives. But the BSOD just happened randomly.
My Config:
i7-3520M with HD4000
8G RAM
SSD
I enabled Intel Turbo Boost before recent two BSOD.
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Nov 26, 2012
I'm an owner of T430. I have toshiba hitachi 500gb and mini ssd 16gb running windows 7
Right now as I was working on an assignment i got a Microsoft Warning that my Hard drive was failing and that i have to run a back up (which I am doing right now)
Never had this problem and I've been using computer for awhile now and it's my first time seeing the warning window. Is there a way to see if this is a "real" problem? is it caused by viruses? and is it covered by my warranty?
I just ran lenovo solution center hard ware scan and passed everything except my mini ssd. with a code WHD00D001-UI4W8F.
So it seems like my hard drive is working fine, I had some problems with hardware scan failing my mini ssd before.
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Aug 17, 2014
I recently got a T430 and the H key doesnt work when i press it with 2 other keys at one time all i hear is a beep also it was a gift so i cant return it....
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Sep 9, 2013
My new T430 has both the built-in Intel and NVidia graphics controller (see system specs below). Question: how do I switch to the NVidia controller? I can open both the NVidia and Intel control panels, but for the internal (laptop LCD) display I don't see any way to enable the NVidia controller.
System specs
=============
Microsoft Windows 7 Professional x64
THINKPAD-T430
Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz
Memory (RAM) 8.00 GB
Intel(R) HD Graphics 4000
NVIDIA NVS 5400M
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Apr 19, 2011
I am trying to enable Bluetooth on a 430. FN+F5 only has a radio control "i think its for wifi" Cant find anything related to Bluetooth?
Enabled BT in the BIOS. Is it possible that 430 does not have a BT?
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Sep 17, 2013
bought my T430 this week.
after installing every software i will need on my notebook, i closed it (sleeping) and put it in my backpack. i only needed it again after 2 days. when i touched the bag it was already hot in the outside, i opened it, and my Lenovo was burning... i turned my computer on, the battery went down to 13% from 100% (2 days ago), as it was sleeping, i would have suggested it uses roughly 10-15% in 2 days.
my questions are:
1. is the heating thing normal while sleeping? what could have caused the problem?
2. is it possible that some parts of the computer got damaged in such a hot atmosphere? (note that i kept it in a closed bag)
possible solution to question 1: i ran a command prompts, typed in the code that tells me what is allowed to wake my computer. noticed the external Logitec mouse and that Intel giganet networks were allowed, so i disabled both. it was probably the mouse as it was in the same bag, i guess it was moving in the bag and waking the computer?
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Aug 21, 2013
I have a T430 (2342-CTO) with an i7-3520M processor that I purchased at the beginning of 2013, and I loaded Virtualbox along with an appliance. When I ran the appliance, it gave me an error something to the effect that virtualization is unavailable on my machine.I went into the BIOS and found the settings for dynamic frequency and hyperthreading for the CPU, but I didn't see any entry for virtualization - where to look or what to do to enable this feature?
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Jul 1, 2014
I am in the process of changing from a Crucial 256GB M4 SATA SSD to a Crucial 240GB M500 SSD. (I'm unable to upgrade the M4 firmware as laptop has UEFI BIOS). I have imaged the M4 to an HDD and find that the C: partition is 12% defragmented and the recovery partition Q: is 99% defragmented. I have a Lenovo T430s laptop running Windows 7 Professional. Should I defrag both partitions before installing the new SSD, or not bother? Also the Q partition had only 2GB free on the M4. Should I increase this when I change to the M500?
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Jan 10, 2013
I've been having this weird problem where my Fn+F5 combination (which toggles wireless on and off) has stopped working. I recently uninstalled, and then reinstalled, the lenovo driver for power management in windows 8 64, because I was having the same problem with putting the computer into sleep mode via Fn+F4 (I think by reinstalling the driver, it fixed the sleep mode problem but screwed up my "toggle wireless" ability via keyboard). If the power management driver was potentially the culprit for these two problems, and I reinstall it once again....
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Mar 20, 2013
I cannot install Windows 8.1. I have a T430. I go into the app store, start installing 8.1, it downloads, starts installing, and fails just after that point -- at 54% -- with the error message 0x80070002. That apparently means "File not found", but the Windows Update logs don't point to which file is not found, only giving:
WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
Going into Event Viewer gives the equally cryptic "English ESD Bundle Parent" as a possible cause for the failure.
SFC and chkdsk do not report anything out of the ordinary.
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Sep 23, 2013
The sound quality is junk its as if i am listening to a really low quality audio file all the time this is through the headphone jack. I cant find any settings to fix this in the drivers and if i use a 3rd party eq such as in vlc player it just gets worse.
If I turn the master down to 10% and turn up 3rd party volume the signal distorts at 50% signal on the 3rd party hard core.
I have the latest audio driver...
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Oct 6, 2013
I have got a problem with my T430. I'm not able to boot from usb stick. I checked BIOS settings like 1000 times. Approx. 8mo ago I installed an Ubuntu form usb stick, and everything went well. But now, I guess after BIOS update (2.54 or 2.56) it doesn't work any longer. Today I saw on support webpage information about BIOS version 2.57. It has even written that it solves my problem: "Fix an issue where the system fail to boot from USB device by configuration.".
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Feb 11, 2014
The sound is failing intermittently on my T430.
Closing then opening the lid to enter and return from hibernation sometimes restores sound. When this does not work restarting the machine usually restores sound. But the sound fails again after an indeterminate period.
Opening Ubuntu Linux in Virtualbox now displays the message "Some audio devices (PCM_in, PCM-mic) could not be opened".
Lenovo ThinkPad T430
2344-DAG
Intel Core i5 3230M CPU 2.60GHz
8GB RAM
Windows 8
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Nov 13, 2012
I know that the T430 equiped with nVidia graphics is capable of supporting more than 2 monitors.
What about T430 equipped with the HD4000 graphics Card, using the MiniDock Series 3?
I have connected three monitors (Dock-DVI, Dock-VGA, ThinkPad-MiniDisplayPort) but, so far, I can extend my desktop over two of these three monitors only.
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Dec 19, 2014
I know the Intel 4000 video can only handle dual video, but is there any way have both those streams on external monitors. I have one that is extended and I would like to use another port to simply passthrough the interal display signal. I am using the series 3 miniport plus which has two digital/dvi ports and a vga out. In connecting to the second digital or the vga I get no signal. Likewise with the side VGA on the PC. I wouldn't even mind if the laptop display stayed lit as long as I could see it duplicated on a real monitor AND KEEP MY EXTENDED DESKTOP on another extenal monitor.
Seems like an obvious feature for a docking station.
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Oct 8, 2013
When I'm using any aplication with Nvidia card (Photoshop, 3D Max, etc.) or switching to external monitor (Display Port) my CPU sets down to minimal values: 1.15Ghz.
This issue very important for me, because working on such speed is impossible ....
[ T430, Core i5-3210M, Nvidia NVS5400, Windows 8 x64 PRO ]
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Oct 29, 2013
I have a T430 with Windows 8.1. What is the best way to view my photos in a slide show? There is no "Media Show".
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