I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software -setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options -disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint.
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
I have a new T540p and I have an issue with numlock when logging into the computer. (This is NOT the numlock on-screen display icon). Basically, whenever I get ready to type my password in the login box, it brings up a warning that my Numlock is on and that "your password may be entered incorrectly".
I understand the need for this warning on keyboards without a separate numpad, but my T540p has a full-size keyboard with a separate numpad PLUS I am using an external keyboard. This error comes up both with and without an external keyboard.
This wouldn't be a problem except that this warning is especially aggressive and never in the same spot twice, and will sometimes even entirely cover the username AND password field with an ugly black box.
BTW, this is Windows 7 Pro (purchased downgraded from Win 8). I just can't figure this out, it's gotta be something with the Lenovo software but I can't find it.
Something strange happened on my T440s today when I first turned it on...it booted to windows, then I entered my windows login pin, and then the screen went blank/dark instead of going to the windows 8 tiles. so I closed the lid, and it went to hibernate. and when I opened the lid again the screen came back on and it worked fine.
I have just bought the HP Envy 15-j140na directly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
I recently converted from a Lenovo X220 to a the Dell Latitude XT3. The XT3 is a better laptop minus a couple design choices. That said, there is one feature in particular that I will miss the most....My old X220 fingerprint reader allowed me to swipe with the latop powered down. This action would boot up the PC and log me in. This doesn't seem to work the same on the XT3. Instead, I must power it up then swipe in two separate steps.
Is there a way to get the XT3 to respond to a finger swipe while it is powered down?
Had the laptop for 11 months no issues, I woke up to find the computer stuck on the startup screen. Tried rebooting, took out the battery, tried it pluged in, unpluged and it keeps stopping at the startup screen.
During a restart, a prompt to the effect of "Push Enter to Interrupt Startup" appears beneath the Lenovo logo. When I depress the Enter key, I get the message "Launching the startup interrupt menu" and then the device merrily continues on its path to launch Windows 8.1 Pro.
Initially, I thought this may have had something to do with a recent update to the Fingerprint Reader; however, de-installing that package had no effect. I can workaround this glitch; however, it was so nice to be able to simply specify something like a different boot device rather than having to go into the Setup menu.
However, there is no Bluetooth device detected while trying to install the respective driver. Also, installation of the Integrated Camera Driver runs, but disappears at some point in time, with no error message or pop-up indicating a successful installation. Third, while trying to configure the Fingerprint sensor, the ThinkPad Fingerprint software states there is no device available.
Both camera and FP sensor are physically visible, where the green Bluetooth LED known from an R61 and T410 is missing at the lower edge of the lid.
Fn+F5 and Fn+F6 keys don´t provide an option to toggle on/off Bluetooth and camera, but only WiFi/WWAN and Audio options.
Device Manager does not show any unknown devices or such related to these functions.
Is there a chance that these options are missing in a specific laptop, despite specified for its type/model# (serial#: R9V8MNB)?
Or do I need to first activate the options in the BIOS?
My finger print reader doesn't work the way it used to. It only asks for my finger print when logging on to Windows. At all other times it only asks for my windows password which is very annoying. What's wrong -it used to work fine. I reformatted my hdd and downloaded the latest drivers and programs using the system update program. My finger print reader version is 184.108.40.206. I have a T400 with Windows 7 Pro.
My SD card reader became non-functional after a recent upgrade of my T520 to Windows 8.1. Hardware troubleshooting said the Base System Device driver was not installed. I installed the Lenovo System Update software and searched for updates, but the driver was not updated. There is still a yellow warning symbol beside the Base System Device in the device manager. Discovered on the Lenovo driver download website that the card reader in my model is the Ricoh Media Card Reader but there is no driver compatible with Windows 8.1. Would the Windows 8 driver work or is there another solution to get my reader running again?
My T400 display works at BIOS startup but goes black was soon as Windows 7 starts to load.. Video out put works and I can see an UN Backlit image on the display. Is there some sort back light controller /driver that may be broken.
I bought a ThinkPad 540p that comes with preloaded Windows 8.1. As I want to dual boot the machine I tried to select the Legacy Boot option in the BIOS/Startup tab, but I can't do anything as the option UEFI/Legacy Book is greyed out and locked in "UEFI Only". Below it there is an option called: -CSM Support that is also greyed out and selected as [No]. (below these options there is a little note with an asterisk saying "Unselectable for Secure Boot").
How can I enable the UEFI/Legacy Boot option again in order to dual boot the computer? I want to be able to boot from USB or from the CD Drive.
I can't get into the bios anymore. I updated the bios via the BIOS Update Utility 2.56 and after that I can't see the "press enter to interupt normal startup" message anymore. And therfore can't get into the bios. Windows is still booting normally.
I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit. Been working fine since September 10. Today when simply trying to logon the fingerprint sensor has stopped working. Laptop had not even been moved, simply resting on desk and then switched on from powered off.
A few times since have received message that "USB device is being installed" with finally "USB Device could not be installed. There is a problem with your device." Device Manager showed a problem with "USB Composite device"
Powered off/on gave same symptom.
Downloaded & installed latest fingerprint software 7wf162ww.exe. Installed OK. USB device appeared to then automatically pick up and reinstall correctly. BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.
Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot. As if it is being constantly turned on?
I purchased a new L540 running Windows 7 and enrolled a finger. I can use the fingerprint to unlock but not to login. I've reviewed forum postings that suggest that I need to Change Biometric Settings, however the are set as "Biometrics On, Allow Users to log on to Windows using their Fingerprints." I note that the fingerprint software on the L540 is different than my 2 yr old W520, which had a way different interface.