HP OS/Software :: SimplePass Fingerprint Reader Not Prompting At Login On Envy 15-j140na
Jan 21, 2015
I have just bought the HP Envy 15-j140na directly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
I have an HP ENVY 15-j112tx, which I've had now since the beginning of this year as a replacement for my HP ENVY TouchSmart 15-j009tx which broke down at christmas. On my the j009tx, I was able to enrol multiple fingers, the software looked just like the one in the tutorial pictures on the HP website, for setting up simplepass. On this new laptop however, there is no option to enrol more than one finger, I'm not sure how to update or downgrade the software to the one that came with my previous laptop.
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
I recently converted from a Lenovo X220 to a the Dell Latitude XT3. The XT3 is a better laptop minus a couple design choices. That said, there is one feature in particular that I will miss the most....My old X220 fingerprint reader allowed me to swipe with the latop powered down. This action would boot up the PC and log me in. This doesn't seem to work the same on the XT3. Instead, I must power it up then swipe in two separate steps.
Is there a way to get the XT3 to respond to a finger swipe while it is powered down?
Ever since i got my HP ENVY 15-j175nr, i couldn't open up HP SIMPLEPASS to setup my fingerprint passcode.i press window logo, then type in HP SimplePass there is 2 type of same programs that came up, i clicked both and both showing up this Error.then when i open up each of HP simplepass this happens.
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software -setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options -disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.
I have an HP ENVY dv6t-7200 CTO Quad Edition Notebook. I recently had a complete system failure and had to reinstall the Windows 8.1 operating system. Naturally, I lost most of my programs (which I have reinstalled). However, I can't seem to get mt fingerprint scanner to work. I've re-installed the SimplePass software as well as the divers. I tried a hard reset and reinstalled the current validity sensor drive. I still can't seem to get the fingerprint reader to come alive.
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx 00179-60246-20486-AA0EM 64-bit Intel Core i5 Running Windows 8.1
I bought my HP envy 15 about a month ago and originally simplepass was unresponsive it worked perfectly until I installed software (Solidworks). Now the fingerprint scanner lights up on login etc but doesn't recognise the swipe. When I try to open simplepass itself, I press 'Get started' and it starts to load drivers but then disappears. I tried uninstalling and reinstalling but my pc had a fit when I restarted and repeatedly restarted for about half an hour saying something went wrong. Eventually I had to take the battery out and the computer gave me to option to reset. Now I'm afraid to change any software myself incase anything goes wrong.
I am using Probook 4540s 64 bit window 8.1.i want to enable fingerprint scanner on login screen.I installed the driver , and also HP Protect Tool , i save my finger print also.Now when i reboot its give me finger print verification option.After that its ask me to insert pwd.I only want finger print scan, even in login scrren .
I purchased a new L540 running Windows 7 and enrolled a finger. I can use the fingerprint to unlock but not to login. I've reviewed forum postings that suggest that I need to Change Biometric Settings, however the are set as "Biometrics On, Allow Users to log on to Windows using their Fingerprints." I note that the fingerprint software on the L540 is different than my 2 yr old W520, which had a way different interface.
I have just buy an HP ENVY TouchSmart 17-j153 with Windows 8.1 and I am trying to set up the fingerprint reader with SimplePass. But the problem is that when I open the HP Utility Center and I try to open SimplePass it just does not open, I click and nothing happens.
When I slide my finger on the scanner nothing happens. When I am creating a password for signing in it gives me the option to use a fingerprint and when I do that the scanner works right but at the moment of sign in nothing happens again, is just like if I was not doing nothing.
I have the HP envy and I have been using simple pass fine for ages but then I tried to rescan my fingers to fix it because it seemed to be having a lot of trouble recognising me so when I went through I deleted the fingers and tried to input them again but whenever I scan one of my fingers it says that the finger is already enrolled HOWEVER when i scan my finger outside of the program it asks me to setup HP simple pass but when you click configure it doesnt open the program
I have tried repairing the program with the control panel
So How can I reset the program to a fresh install? Is there a place where I can download a replacement copy?
When I bought this pc, It was Windows 8. I updated my pc to latest windows 8.1. After first update SimplePass stopped working on every browser except Internet Explorer. It stopped working on the log in screen too. But for no reason it started working on the log on screen suddenly. I contacted HP through chat support. They said SimplePass is designed to work only with Internet Explorer. Other browsers might work or not. That's fine. According to her (HP Agent) SimplePass is still working.
But after the last update SimplePass stopped working totally except the log in screen. I click on the SimplePass icon... no response... I swipe on the finger print reader... nothing happens. But the it only works on the windows log in screen. Bellow is my current pc info. I think HP should update SimplePass.
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP ENVY 15 Notebook PCBIOS: F.56Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8124MB RAMPage File: 2859MB used, 6544MB available
I upgraded my PC to windows 8.1 sometime back and had no issue with simplepass initially. I then suddenly could not swipe my finger and log in.
I am at a loss as to what to do because, I have depended on using this for lots of my web-sites etc. (keeping my password secure) but now I cannot use my finger print recognition to do so and have to type my master password each time.
I bought this computer for the ease of managing my security but HP has made me loose confidence in their products given the battle I am facing.
I am worried about installing any updated software as one solution suggests because I am not sure it will solve the problem without deleting my exiting password data files etc.
I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint.
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.
i have been trying to figure this out for a week with no luck and even no luck through dell.
I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?
I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.
I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.