Lenovo ThinkPad L R/SL :: L540 / Win 7 - Cannot Login Using ThinkVantage Fingerprint Software
Jun 22, 2012
I purchased a new L540 running Windows 7 and enrolled a finger. I can use the fingerprint to unlock but not to login. I've reviewed forum postings that suggest that I need to Change Biometric Settings, however the are set as "Biometrics On, Allow Users to log on to Windows using their Fingerprints." I note that the fingerprint software on the L540 is different than my 2 yr old W520, which had a way different interface.
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Dec 22, 2013
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
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Aug 14, 2010
I booted my X61s today after not running it for 2-3 months. It gave me an error right after the Toolbox splash screen: "ThinkVantage Toolbox has stopped working." It keeps popping up every 5 minutes or so. I've updated my ThinkVantage technology drivers to the latest rev. but to no effect. Below is the detail of the error.
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: pcdrcui.exe
[Code] ....
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Nov 20, 2013
Today I received my L540 and I'm installing all the drivers at the moment. After I installed the trackpad/point drivers I disabled the trackpad. But now I noticed that the middle mouse button isn't working.
Also is there an easy way to get all the drivers I'm missing at once? I don't have a CD.
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May 19, 2014
I have a new L540 that arrived inoperatve - power button did not work. Sent it back to depot, and after 2 weeks received it back with a new system board and 3 other parts replaced. After loading Windows 7 without any problems, the first time I went to reboot I found that it hangs after shutting down - in other words, it appears to be shut down, but backlight is still on and there it sits, until I hold power button for 4 seconds. I can hear (very faintly) 5 short beeps as soon as it is down. If I try it in safe mode, the 5 beeps are at full volume.
If I choose "shutdown," it shuts down fine, and comes back up fine after hitting the power button. No difference whether it is on battery, AC, or AC with no battery installed.
I have done all updates including the BIOS, no difference. I have pulled the CMOS battery to reset BIOS settings to defaults.
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Oct 11, 2012
I have an L540 refurb I got a couple months ago, and the webcam suddenly stopped working. Here's what it looks like when I try to use it anywhere.
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Jun 2, 2014
Recently I've got an Thinkpad L540 and it's pretty cool.
But I got a problem that when the laptop is booting while a VGA is plugged in, the boot screen (the screen right after when the laptop turns on) will always be shown on the external Display (Projector). I've already checked the BIOS and it is set to "Thinkpad LCD".
I don't know if it'll be fixed with an BIOS update.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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May 27, 2014
I've got a fairly new T440s for which I've set up fingerpringt reading. I was wondering if there'd be an (easy) way to change the picture displayed on the welcome/login screen. I'm not talking about the background, but the icon in the middle that is currently a picture of a fingerprint.
I looked around at other threads and they either referred to editing .dll files (above my head a bit) or some picture in "C:Program FilesThinkVantage Fingerprint Software" which is not a directory on my machine. I'm running the latest version of Lenovo Fingerprint Manager Pro, and nothing in the Fingerprint Manager Pro program files looked persipacious.
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Aug 2, 2013
Recently my fingerprint stopped working for power on and Windows login. Fingerprint reader setup utility started to show some strange error followed by empty utility window (see screenshots below).
Link to picture
Link to picture
I have updated all the software using "Lenovo update and drivers" but it did not work (BIOS image also was updated during this process). I doubt that it is hardware fault because I have Linux OS installed as dual boot among with Windows, and no problems there with logging in using fingerprint reader (fingerprint-gui package)...
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Jun 21, 2013
I have a ThinkPad X230 Tablet. I tried system restore and safe mode, but none of it works.
After windows loads with the glowing animation, the login screen does not appear. I cannot open a task manager. I don't know if it's a problem with explorer.exe or what.
The explorer.exe crashed when I tried to connect to an external hard drive, and I tried to get task manager to open, but it wouldn't open.
That's when I tried to restart computer, and login screen would not appear. All I have is a black screen with cursor.
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Dec 8, 2014
I have a x60s (t2400, 2gb ram) as a spare laptop (also just because i really like it).i know there are more models and that the cpu is solderd onto the mainboard. if i want a t7200 cpu, can i then just replace the entire mainboard? or does that later model have diffrent cooling wich my t2400 doesnt have?
secondly i hearred the discussion about 2 or 4gbs of ram. if i insert 4gb ram, then i just get 3 a 3.5 gb? and will an t7200 allow me to have more ram?and last is more an software issue; i use fingerprint to logon to windows 7 (home premium). is there a way i can set windows to only use fingerprint log on? (so you cant select other logon options).
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Mar 4, 2014
I am using an X1 Carbon (2014 Gen). Win 7 - 64 bit pre installed. Latest finger print manager pro software from lenovo 8.01.07. Tried everything and all possible combinations on the fingerprint software. But can't start my machine by swiping. The reader works perfect otherwise. I can pass bios log on to windows etc. But I still have to go through the power on button. I observe that in the new software (unlike in the earlier ones) there are no start on buttons to be clicked above the fingerprints. how to bypass pressing the power on button and start the machine directly by swiping the enrolled finger?
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Mar 4, 2009
ive seen videos of people logging into there windows vista user account using the inbuilt fingerprint scanner,
I cant seem to find anything on my system which will help me do this??
I previously had XP installed as its operating system and combining it with the dell security centre I was able to login using the finger print scanner,
unlike vista where it simply doesnt work ?
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Mar 15, 2014
I have an X230 to which I would like to add fingerprint reader. I have ordered a brand new palmrest with fingerprint reader. My question is, is this a simple plug and play operation or will there be bios config to do and drivers to add?
I have an mSATA SSD will this cause any issues...
ThinkPad X230 (2325) | CPU I5-3210 (2.5GHz) | RAM 8GB | 128GB mSATA | 180GB Intel 520 SSD | 12.5" IPS Panel | Intel HD Graphics | Intel Centrino Advanced N6205 2x2 AGN | Intel PRO/1000 LAN | Bluetooth | Low-light 720p HD camera | Dolby Audio | Backlit Keyboard
Win7 Pro 64bit
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Dec 26, 2013
x200 fingerprint not working in windows 8.1 x64.
I can not find the x200 fingerprint driver in windows 8.1 x64.
the autentec web can't open now.
[URL]
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Aug 11, 2014
I am using Probook 4540s 64 bit window 8.1.i want to enable fingerprint scanner on login screen.I installed the driver , and also HP Protect Tool , i save my finger print also.Now when i reboot its give me finger print verification option.After that its ask me to insert pwd.I only want finger print scan, even in login scrren .
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Apr 4, 2012
When I press the ThinkVantage button it does not do anything, brand new computer. Is it normal?
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Oct 16, 2013
I have an Thinkpad edge E530 Laptop with Firefox 30. In this browser the Fingerprint Reader software Does not work.
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Dec 15, 2014
I can not find the fingerprint sensor driver for W700 Windows 8.1 x64?
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Mar 28, 2014
Fingerprint reader was working perfectly fine but I couldn't get it to work with my domain account. After trying some troubleshooting, there was a suggestion to delete the drivers and reinstall it. So I go into device manager and uninstall the fingerprint reader drivers. The problem is now I can't find the fingerprint reader driver! It's not in the lenovo driver page.. I tried Windows drivers update and everything else but still not working. Where do I download the fingerprint drivers?
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Nov 10, 2013
Validity fingerprint sensor - how to replace power-on password with fingerprint?
new fingerprint manager for thinkpads with VALIDITY reader has only fingerpint enrolment capabilities and cant find any optio to use fingerprint instead of power-on password or HDD-password thinkpad e431 ....
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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Oct 25, 2012
Starting and unlocking with Fingerprint is not working. It is set in the Firmware settings boot is by UEFI. With my T430s I could boot and unlock with one fingerprint swipe.
Was this behaviour changed with the X1 Carbon?
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Jan 21, 2015
I have just bought the HP Envy 15-j140na directly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
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Nov 18, 2011
I recently converted from a Lenovo X220 to a the Dell Latitude XT3. The XT3 is a better laptop minus a couple design choices. That said, there is one feature in particular that I will miss the most....My old X220 fingerprint reader allowed me to swipe with the latop powered down. This action would boot up the PC and log me in. This doesn't seem to work the same on the XT3. Instead, I must power it up then swipe in two separate steps.
Is there a way to get the XT3 to respond to a finger swipe while it is powered down?
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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