HP Envy 15 OS/Software :: Simplepass Not Functioning?
Sep 29, 2014
I bought my HP envy 15 about a month ago and originally simplepass was unresponsive it worked perfectly until I installed software (Solidworks). Now the fingerprint scanner lights up on login etc but doesn't recognise the swipe. When I try to open simplepass itself, I press 'Get started' and it starts to load drivers but then disappears. I tried uninstalling and reinstalling but my pc had a fit when I restarted and repeatedly restarted for about half an hour saying something went wrong. Eventually I had to take the battery out and the computer gave me to option to reset. Now I'm afraid to change any software myself incase anything goes wrong.
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Sep 17, 2014
I have just buy an HP ENVY TouchSmart 17-j153 with Windows 8.1 and I am trying to set up the fingerprint reader with SimplePass. But the problem is that when I open the HP Utility Center and I try to open SimplePass it just does not open, I click and nothing happens.
When I slide my finger on the scanner nothing happens. When I am creating a password for signing in it gives me the option to use a fingerprint and when I do that the scanner works right but at the moment of sign in nothing happens again, is just like if I was not doing nothing.
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Jul 19, 2014
I have the HP envy and I have been using simple pass fine for ages but then I tried to rescan my fingers to fix it because it seemed to be having a lot of trouble recognising me so when I went through I deleted the fingers and tried to input them again but whenever I scan one of my fingers it says that the finger is already enrolled HOWEVER when i scan my finger outside of the program it asks me to setup HP simple pass but when you click configure it doesnt open the program
I have tried repairing the program with the control panel
So How can I reset the program to a fresh install? Is there a place where I can download a replacement copy?
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Oct 29, 2013
I have an HP ENVY 15-j112tx, which I've had now since the beginning of this year as a replacement for my HP ENVY TouchSmart 15-j009tx which broke down at christmas. On my the j009tx, I was able to enrol multiple fingers, the software looked just like the one in the tutorial pictures on the HP website, for setting up simplepass. On this new laptop however, there is no option to enrol more than one finger, I'm not sure how to update or downgrade the software to the one that came with my previous laptop.
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Nov 8, 2014
I have an HP Envy TC 17, and I am trying to use multiple logins to the same page using SimplePass. How can add another account to an already existing account?
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Aug 20, 2014
When I bought this pc, It was Windows 8. I updated my pc to latest windows 8.1. After first update SimplePass stopped working on every browser except Internet Explorer. It stopped working on the log in screen too. But for no reason it started working on the log on screen suddenly. I contacted HP through chat support. They said SimplePass is designed to work only with Internet Explorer. Other browsers might work or not. That's fine. According to her (HP Agent) SimplePass is still working.
But after the last update SimplePass stopped working totally except the log in screen. I click on the SimplePass icon... no response... I swipe on the finger print reader... nothing happens. But the it only works on the windows log in screen. Bellow is my current pc info. I think HP should update SimplePass.
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP ENVY 15 Notebook PCBIOS: F.56Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8124MB RAMPage File: 2859MB used, 6544MB available
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Nov 8, 2014
I upgraded my PC to windows 8.1 sometime back and had no issue with simplepass initially. I then suddenly could not swipe my finger and log in.
I am at a loss as to what to do because, I have depended on using this for lots of my web-sites etc. (keeping my password secure) but now I cannot use my finger print recognition to do so and have to type my master password each time.
I bought this computer for the ease of managing my security but HP has made me loose confidence in their products given the battle I am facing.
I am worried about installing any updated software as one solution suggests because I am not sure it will solve the problem without deleting my exiting password data files etc.
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Jan 21, 2015
I have just bought the HP Envy 15-j140na directly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
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Oct 16, 2014
Ever since i got my HP ENVY 15-j175nr, i couldn't open up HP SIMPLEPASS to setup my fingerprint passcode.i press window logo, then type in HP SimplePass there is 2 type of same programs that came up, i clicked both and both showing up this Error.then when i open up each of HP simplepass this happens.
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Nov 22, 2011
HP DV7 6143cl Windows 7 Home Premium 64 bit recently updated IE from 9 to 11.
I bought the laptop mid 2011and did not get around to looking at the fingerprint reader until the end of that year. I used it briefly but with very few passwords I un-enrolled my fingerprints and let it sit idle.
Recently I decided to use it again but it was dead. I installed the Validity Fingerprint Sensor driver sp55109.exe and HP SimplePass Identity Protection 2011 sp54680.exe. Upon restart it took me though the fingerprint enrolment process and started working.
The first driver is the actual sensor and the second is the management software, correct?
Very recently I updated Internet Explorer from 9 to 11 and the SimplePass stopped working again. So I repeated the above steps but only overwrote the existing drivers.
It started working again in that I can logon the laptop with a fingerprint and I can assign a website to an enrolled fingerprint to launch but it is no longer asking me if I want simple pass to save passwords.
Could this be related to IE 11?.
I read Dragon Fur's tutorial on SkyDrive: Simple Instructions to Upgrade HP.
Should I try again after I delete the existing fingerprint driver?
I the tutorial mentions an very new driver sp63224 HP SimplePass V6.0.100.276 Win7-8
Would this driver work or am I just overlooking something else as it partially functions?
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Dec 25, 2012
Yesterday I decided to do a clean boot since my startup was running slow. Now for some reason I am unable to regsiter my fingerprint scanner, even though I've downloaded the file again from hp support here and installed the program.
Here is an image of the screen: it keeps on loading and will not let me register new fingerprint.
I'm using a HP Pavilion dv6-3225dx Entertainment Notebook PC
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Aug 19, 2012
I recently replaced a HDD with a new SSD into my Hp Pavilion dm4 1265dx and did a re-installation of windows. I have already downloaded and installed most of the drivers required but I am having a hard time trying to find and install Hp Simple pass identity/finger print reader.
Is there anyway to re-install Hp simple pass without having to pay?
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Apr 5, 2014
Every time I log in to a web site in IE, SimplePass pops up asking is I want to remember the password:
I have the option to remember web site logins turned off:
I could ignore it, but SimplePass is blocking IE from proceeding until I reply.
I am running Windows 8.1 on a brand new Envy Touchsmart 15 15-j151nr laptop.
I like using the fingerprint sensor to log in to windows, but I am going to have to disable SimplePass if I can't get this fixed.
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Oct 12, 2014
i am having problems with my finger print scanner.
i have an HP Pavilion dm4-3107tx Beats Edition Entertainment Notebook PC. it cannot recognize my windows password when i try to register my fingerprint for windows logon.
i know that the password that i've entered is correct and i have even tried logging in to HP SimplePass via my windows password.
i have tried lots of troubleshooting by following threads from this forum and also following instructions from the HP support website.
-i have an up-to-date BIOS
-my SimplePass version is 6.0.100.276 (latest)
-my biometrics device driver version is 3.4.4.84 (latest)
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Jun 17, 2013
When I try to get Simple Pass (SP) after downloading it will not let me open it.
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Aug 14, 2014
I have an HP Elitebook 8530w with Windows 7 32-bit. I did not buy this laptop, it was a gift from a friend. I have gotten recently, just a few days ago. I have not used the fingerprint sensor previously before today. I went on the HP site and went to get the driver for the fingerprint sensor. Here is the link to that page. I tried to install the AuthenTec Fingerprint Sensor Driver but it did not work, it said the installation process was interuppted and to try again later. So I tried again later and the same happened. So I uninstalled and checked to see if there were any later versions. I had not looked to see that the original one I installed from the drivers page was from March 17 2010.
I did some researching around and found version 6.0.100.272 of HP Simplepass (The AuthenTec Driver had HP Simplepass installation included). I installed this version and it worked. I opened it up and it prompted me to enter my windows account password. So I did. I then clicked Set Up Windows Log On and it told me to enter my Windows password again. I did but it didn't work So I tried again... and again... and again... It didn't work no matter how many times I tried. I tried restarting my laptop and changing my account password. Neither worked. So I'm confused as to what could be the problem. I would very much like to use this feature.
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Jun 2, 2014
I am having trouble with HP SimplePass. Every so often it stops working and won't input password details for my saved websites. Moreover, if I then try to log in to any website manully, the web browser just hangs and won't log in. If I untick the option to allow HP SimplePass to log in to my saved websites, and then reboot my laptop, I can then log in to websites again. However, if I later re-enable Simple Pass it starts working again, only for the problem to resurface at a later date. Due to the sporadic nature of the problem I have been unable to pinpoint the cause, and, as far as I am aware, I have the most recent version of SimplePass.
I am using a HP Pavilion 15-n271ea Laptop (Windows 8.1), with Internet Explorer 11.
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Sep 30, 2012
I can no longer use Simple Pass to log into a BOA on-line account. When I swipe my finger, a message indicates that simple pass is launching the address but nothing happens and the website doesn't open.Simple Pass came with my HP Pavilion DV6T-7000 CTO laptop with a 64 bit operating system. I currently use windows 7. Google Chrome is my default search engine but I also use IE on occasion. Previously when my Simple Pass worked, my BOA location was only opening in IE.
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Feb 16, 2015
I'm using aspire E1-510. I run two windows os on my system; win 8.1 and win 7. When I'm running win 7, my USB ports dont work. That's, if I plug my flash drive or any external device, it doesn't work. But when I run win 8.1, they all work well. What do I do so that my USB ports can as well work on win 7?
Secondly, is it safe to install Norton Internet Security on both OS?
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Dec 23, 2009
Well my S-XPS 1645 seems to be acting up when i connect devices to it via the USB ports when its on battery.
My Hard drive doesnt detect nor does my mp3 player through any of the USB ports.My hard drive's light actually stops blinking after like 10 seconds.
If i connect the adapter it still doesnt get detected.Only if i restart the laptop with the Adapter connected,do the USB devices start functioning?
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Dec 24, 2014
Number lock key not functioning. Laptop is about 14 months old.
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Nov 25, 2014
Windows 7 x64. The function keys F2 and F3 might control the brightness of the screen but they don't. Is there any driver i should install?
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Jan 8, 2015
I have Dell Inspiron 5521 Laptop Purchased in Apr 2013. It is now out of warranty. I am facing one problem in right arrow key on Keyboard. it not functioning . Initially I had to press it hard for functioning BUT SLOWLY SLOWLY it stopped functioning completely. Now all other Keys are functioning properly except this right arrow key. What should be done? From where i can get it repaired?
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Dec 12, 2014
My dell inspiron 3521 keypad is not working i have updated all the software and system update is on.
i haven't installed any software, third party application or anything else like that which interferes with my keypad functioning.
I tried to update the drivers for the keyboard from device manager but it showed that the driver is already up to date.
I also checked the ribbon that connected to the keypad with the system hardware and there is no problem in the connection there also.
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Feb 18, 2010
It's been over a month since I purchased my unit from Dell Malaysia and just yesterday I faced this very unusual problem with my keyboard. Keys 6 7 y u h j n m were not functioning. Did any of you experienced the same problem?
I am currently here in Jeddah, Saudi Arabia and in case any of you knows how I can manage to avail Dell's warranty service from he I would love to hear from you.
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Aug 29, 2009
when I try to connect to the GPRS internet using huawie E220 or using the usb modem for dial up this message appear:
A device attached to the system is not functioning
here the picture.
The e220 works fine on another computer with different OS's.
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May 4, 2014
The INSERT key on my X240 doesn't want to function at all ... either by itself or in conjunction with another key such as SHIFT - INSERT ... Why?
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Feb 1, 2015
My SD Memory Card isn't functioning. I think I need driver. Are they available somewhere?
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Feb 1, 2015
My SD Memory Card isn't functioning. I think I need driver.
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Apr 12, 2013
I recently bought an Inspiron 14z and I rebooted it for the first time the other day after properly plugging it in and starting to set it up. It froze on the Dell logo and for some reason I can't use f2, f1, f8, or f12 at all to get to the boot menu to fix it!
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