HP Pavilion 15-n271ea OS/Software :: Windows 8.1 / IE11 - SimplePass Working Intermittently
Jun 2, 2014
I am having trouble with HP SimplePass. Every so often it stops working and won't input password details for my saved websites. Moreover, if I then try to log in to any website manully, the web browser just hangs and won't log in. If I untick the option to allow HP SimplePass to log in to my saved websites, and then reboot my laptop, I can then log in to websites again. However, if I later re-enable Simple Pass it starts working again, only for the problem to resurface at a later date. Due to the sporadic nature of the problem I have been unable to pinpoint the cause, and, as far as I am aware, I have the most recent version of SimplePass.
I am using a HP Pavilion 15-n271ea Laptop (Windows 8.1), with Internet Explorer 11.
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Aug 20, 2014
When I bought this pc, It was Windows 8. I updated my pc to latest windows 8.1. After first update SimplePass stopped working on every browser except Internet Explorer. It stopped working on the log in screen too. But for no reason it started working on the log on screen suddenly. I contacted HP through chat support. They said SimplePass is designed to work only with Internet Explorer. Other browsers might work or not. That's fine. According to her (HP Agent) SimplePass is still working.
But after the last update SimplePass stopped working totally except the log in screen. I click on the SimplePass icon... no response... I swipe on the finger print reader... nothing happens. But the it only works on the windows log in screen. Bellow is my current pc info. I think HP should update SimplePass.
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP ENVY 15 Notebook PCBIOS: F.56Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8124MB RAMPage File: 2859MB used, 6544MB available
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Oct 12, 2014
i am having problems with my finger print scanner.
i have an HP Pavilion dm4-3107tx Beats Edition Entertainment Notebook PC. it cannot recognize my windows password when i try to register my fingerprint for windows logon.
i know that the password that i've entered is correct and i have even tried logging in to HP SimplePass via my windows password.
i have tried lots of troubleshooting by following threads from this forum and also following instructions from the HP support website.
-i have an up-to-date BIOS
-my SimplePass version is 6.0.100.276 (latest)
-my biometrics device driver version is 3.4.4.84 (latest)
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Jun 17, 2013
When I try to get Simple Pass (SP) after downloading it will not let me open it.
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Nov 22, 2011
HP DV7 6143cl Windows 7 Home Premium 64 bit recently updated IE from 9 to 11.
I bought the laptop mid 2011and did not get around to looking at the fingerprint reader until the end of that year. I used it briefly but with very few passwords I un-enrolled my fingerprints and let it sit idle.
Recently I decided to use it again but it was dead. I installed the Validity Fingerprint Sensor driver sp55109.exe and HP SimplePass Identity Protection 2011 sp54680.exe. Upon restart it took me though the fingerprint enrolment process and started working.
The first driver is the actual sensor and the second is the management software, correct?
Very recently I updated Internet Explorer from 9 to 11 and the SimplePass stopped working again. So I repeated the above steps but only overwrote the existing drivers.
It started working again in that I can logon the laptop with a fingerprint and I can assign a website to an enrolled fingerprint to launch but it is no longer asking me if I want simple pass to save passwords.
Could this be related to IE 11?.
I read Dragon Fur's tutorial on SkyDrive: Simple Instructions to Upgrade HP.
Should I try again after I delete the existing fingerprint driver?
I the tutorial mentions an very new driver sp63224 HP SimplePass V6.0.100.276 Win7-8
Would this driver work or am I just overlooking something else as it partially functions?
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Sep 17, 2014
I have just buy an HP ENVY TouchSmart 17-j153 with Windows 8.1 and I am trying to set up the fingerprint reader with SimplePass. But the problem is that when I open the HP Utility Center and I try to open SimplePass it just does not open, I click and nothing happens.
When I slide my finger on the scanner nothing happens. When I am creating a password for signing in it gives me the option to use a fingerprint and when I do that the scanner works right but at the moment of sign in nothing happens again, is just like if I was not doing nothing.
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Nov 8, 2014
I upgraded my PC to windows 8.1 sometime back and had no issue with simplepass initially. I then suddenly could not swipe my finger and log in.
I am at a loss as to what to do because, I have depended on using this for lots of my web-sites etc. (keeping my password secure) but now I cannot use my finger print recognition to do so and have to type my master password each time.
I bought this computer for the ease of managing my security but HP has made me loose confidence in their products given the battle I am facing.
I am worried about installing any updated software as one solution suggests because I am not sure it will solve the problem without deleting my exiting password data files etc.
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Dec 25, 2012
Yesterday I decided to do a clean boot since my startup was running slow. Now for some reason I am unable to regsiter my fingerprint scanner, even though I've downloaded the file again from hp support here and installed the program.
Here is an image of the screen: it keeps on loading and will not let me register new fingerprint.
I'm using a HP Pavilion dv6-3225dx Entertainment Notebook PC
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Aug 19, 2012
I recently replaced a HDD with a new SSD into my Hp Pavilion dm4 1265dx and did a re-installation of windows. I have already downloaded and installed most of the drivers required but I am having a hard time trying to find and install Hp Simple pass identity/finger print reader.
Is there anyway to re-install Hp simple pass without having to pay?
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Feb 4, 2014
Inspiron 11 touch screen stops working intermittently. Need to restart it. It was upgraded to 8.1.
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Sep 30, 2012
I can no longer use Simple Pass to log into a BOA on-line account. When I swipe my finger, a message indicates that simple pass is launching the address but nothing happens and the website doesn't open.Simple Pass came with my HP Pavilion DV6T-7000 CTO laptop with a 64 bit operating system. I currently use windows 7. Google Chrome is my default search engine but I also use IE on occasion. Previously when my Simple Pass worked, my BOA location was only opening in IE.
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Aug 14, 2014
I have an HP Elitebook 8530w with Windows 7 32-bit. I did not buy this laptop, it was a gift from a friend. I have gotten recently, just a few days ago. I have not used the fingerprint sensor previously before today. I went on the HP site and went to get the driver for the fingerprint sensor. Here is the link to that page. I tried to install the AuthenTec Fingerprint Sensor Driver but it did not work, it said the installation process was interuppted and to try again later. So I tried again later and the same happened. So I uninstalled and checked to see if there were any later versions. I had not looked to see that the original one I installed from the drivers page was from March 17 2010.
I did some researching around and found version 6.0.100.272 of HP Simplepass (The AuthenTec Driver had HP Simplepass installation included). I installed this version and it worked. I opened it up and it prompted me to enter my windows account password. So I did. I then clicked Set Up Windows Log On and it told me to enter my Windows password again. I did but it didn't work So I tried again... and again... and again... It didn't work no matter how many times I tried. I tried restarting my laptop and changing my account password. Neither worked. So I'm confused as to what could be the problem. I would very much like to use this feature.
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Jan 19, 2015
I have an Hp Pavilion Enternainment PC (HP Pavilion dv7 Notebook PC), 64bit, Windows 7, Service Pack 1. The pc is integrated with a HP xb4 Notebook Media Docking Station and a HP 2509m flat screen monitor. Unless I have turned the volume completely off, I continually get a volume icon (showing the current volume setting) intermittently displaying in the center of the flat screen monitor. I am unable to move it to any other location on the flat screen display or to the pc monitor.
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Dec 23, 2014
There is a recurring problem where the computer ceases to recognize the existence of the wireless adapter. It doesn't matter if the computer is running 8, or 8.1, nor if the computer is fully Updated. This seems to be a hardware problem or some sort of electrical short, not a driver problem. I have done a bit of research over the last four months or so (when the problem first started happening), and the problem I am experiencing is most likely caused by either a faulty card, or a card that is loose from its socket on the motherboard, and not by a driver/hardware discrepancy.The strange part is the intermittent nature of the computer's recognition of the device. Stranger still is that despite what appears to be a hardware problem, I have usually been able to fix it, either by:
Uninstalling then reinstalling the device's drivers,Restoring the computer to a previous point,Reformatting the computer using the built in Windows 8 feature, and/or Removing certain Windows Updates in reverse chronological order (until the integrated WiFi device is recognized).
Last night, the problem happened again. It was maybe the 4th or 5th time overall, and the 2nd time I was forced to "hard reformat" in an attempt to fix the problem. Until just a few minutes ago, when I partially deconstructed then reconstructed the device, the "hard reformat" method didn't fix the WiFi. After the "hard reformat" didn't work, Upon turning the computer back on, it recognized the wireless adapter, I connected to the network successfully, and here I am now, documenting what happened.
I essentially did nothing significant to the device, and now the wireless adapter is recognized. Why?
All that being said, I believe I have narrowed down the cause of the problem, at least in my case. I believe there is some sort of electrical short issue. The short is caused by one (or perhaps both) of the following:
Assuming the physical location of the wireless adapter is next to the location of the port for the AC adapter, I think the AC adapter, when moved or jiggled by a hand, somehow negatively interferes with the wireless adapter, causing it to fail.Shutting the lid of the computer, perhaps when combined with the above, and/or under other conditions (something having to do with power settings?, something having to do with the state of the network when the lid is shut?), causes the network adapter to fail.Something very similar used to happen on an old Dell notebook I had, as well as on a CR-48, towards the end of their lives. That is, in order for the internet to work, I had to have the AC adapter at certain angle when it was plugged into the computer. Otherwise the wireless connection would drop. It seems like there's a connection there (pun intended), but perhaps not?
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Jul 16, 2014
I have been having issues with audio on my G500. One moment it works and the next it doesn't. I don't quite know what can be the issue. I have tried multiple browsers to see if that is the issue and it has not made a difference. I am running Windows 8.0, 64 bit operating system if that makes a difference. This laptop is not even a year old.
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Oct 28, 2014
dim and brighten....sometimes as frequently as every 20 seconds. happens when im not plugged in!
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Mar 26, 2014
I've had this issue since new (6+ months) which has been driving me crazy. It's very intermittent, I generally shutdown every day, and it might work for 2-3 weeks fine. Other times I'll boot up, have no sound in browsers and have to reboot multiple times before it works. After booted, it either completely works or it doesn't.
So when the problem happens system sounds and other applications play fine, but no sound in Explorer, Chrome, etc. Checked all the usual things, updated drivers, reinstalled Flash, checked volume settings, etc.
Searching around many other people faced a similar issue which was fixed by a registery change, I checked this also but my registry was correct. For example: [URL] ....
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Sep 1, 2014
I have a HP pavilion G6 model number C0Y35EA#ABU. I had an automatic update for Windows 8 and my keyboard stopped working immediately after.I have checked device manager and it says there is no keyboard and gives a code of C24.If I go into setup before Windows the keyboard works fine so I know it's not a hardware issue.
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Jan 17, 2015
I have validity drivers installed on this machine but not able to find HP SimplePass Identity Protection Software for my HP ProBook 450 G2 running Windows 8.1 64 bit.
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May 9, 2013
My HP Pavilion dv6 SD card reader is not working after windows 8 upgrade (6 months ago). Previously it was working fine when I was using Win 7 (which is the default OS with this laptop). I cant find the device in Device manager (under System Device or Disk Drives).
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Aug 8, 2014
My Bluetooth is not working since I update to Windows 8.1. I tried everything. Not working. Driver error. I test through a driver scanner. It days I needed Ralink Bluetooth PCIe Adapter version 2.9.27.0 .. Where can I get it?
Laptop Model: HP Pavilion 11z
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Dec 4, 2014
I have HP Pavilion 15 Notebook PC and BLUETOOTH DOESNOT WORK EVEN its column on change pc stting > pc and devices disappeared ... All this happen after update from WINDOWS 8 TO WINDOWS 8.1 ....
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May 20, 2014
my laptop is Pavilion g6 Notebook PCafter i installed windows 7 i noticed that wireless not working when i press on the button its idle .. nothing happensi know i must install a driver but i realy dont know what is the right driver for my laptop
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Oct 26, 2012
i upgraded my hp pavillion dv6 to windows 8, and now my hp simple pass does not work on windows 8.
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Dec 19, 2014
All 4 of the usb ports on my dv8000 stopped working. Ive tried updating the drivers, no luck. It originally had XP as the operating system but it was upgraded to windows 7, i dont knows if the usb drives are corrupt or what. When i plug anything into the usb ports it does nothing.
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Jan 19, 2013
HP Pavilion dv7 laptop which came loaded with Windows 7, I upgraded it to Windows 8 but now the Touch Pad scrolling is not working.
I have tried;
updating the driverreinstalled original drivertroubleshoot compatibility on the originaltried a battery remove / hold power button option These have not fixed my scroll at all. No other gestures are working either... The Synaptics pointing devide driver is installed at this time.
The only thing I CAN DO is point-and-click on by touchpad.
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Jun 9, 2014
I have followed advice on changing settings on the mousepad in the control panel, in my settings it shows I have enabled (ticked) all of 2 finger scrolling vertical and horizontal and one finger scrolling vertical and horizontal, and have clicked apply, however the touchpad still won't let me scroll on pages. All i can use the touchpad for is to click and moe the pointer around the page. It used to work until recently and I only bought the laptop in January. This is very frustrating as i bought the laptop for study use as an open uni student I have to read a lot of journals so thesudden lack of non scrolling is extremely awkward.
I have tried the changing of settings (once I found the control panel) already so how to get this to work again.
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May 22, 2014
I recently Upgraded my Laptop to windows 8.1. Before i was using Windows 8, in that i used Bluetooth to send files. But after upgrading to windows 8.1 Bluetooth is not working at all.
Product name: HP Pavilion g6 Notebook PC
Product number: C9L68PA#ACJ
I updated the latest windows update and in Hp assistant as well.
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Jul 2, 2014
I have a new HP pavillion d002tx. I have installed windows 8.1(64 bit). And also the driver.But still my wireless Lan is not working.
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Aug 20, 2014
My HP Pavillion dv7-6153nr notebook AMD Quad Core computer, using Windows 7 Home Premium is not working..It comes on, trys to boot, but I got Oxc000000f on screen with message that said: The boot system failed because a required device is inaccessable..Then I got the message saying System Disabled and number 58620517.
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