HP Envy 15-j112tx OS/Software :: HP Simplepass Doesn't Allow More Than One Fingerprint
Oct 29, 2013
I have an HP ENVY 15-j112tx, which I've had now since the beginning of this year as a replacement for my HP ENVY TouchSmart 15-j009tx which broke down at christmas. On my the j009tx, I was able to enrol multiple fingers, the software looked just like the one in the tutorial pictures on the HP website, for setting up simplepass. On this new laptop however, there is no option to enrol more than one finger, I'm not sure how to update or downgrade the software to the one that came with my previous laptop.
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Jan 21, 2015
I have just bought the HP Envy 15-j140na directly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.
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Oct 16, 2014
Ever since i got my HP ENVY 15-j175nr, i couldn't open up HP SIMPLEPASS to setup my fingerprint passcode.i press window logo, then type in HP SimplePass there is 2 type of same programs that came up, i clicked both and both showing up this Error.then when i open up each of HP simplepass this happens.
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Nov 27, 2014
When I downgraded from win 8.1 to win 7 I noticed there were about 11 items with problems being displayed in Device Manager. These ranged form network and ethernet to PCI , USB and various others. NVIDIA indicated it could not load until the Intel stuff had loaded first. That wasn't in DM, it cropped up when I attempted to load some of the drivers manually.
I really don't want to guess at what's gone wrong here but could if have something to do with hardware set up for win 8 being used with win 7 drivers etc?
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Nov 27, 2014
I am looking for a driver to suit an "unknown device" that is being reported by the Device Manager. The properties of the device are that the driver is not installed (Code 28) Details of the device are that it is located on PCI bus, the value is ACPIHPQ6007 and the resource type is IRQ setting 0x00000017(23).
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Sep 29, 2014
I bought my HP envy 15 about a month ago and originally simplepass was unresponsive it worked perfectly until I installed software (Solidworks). Now the fingerprint scanner lights up on login etc but doesn't recognise the swipe. When I try to open simplepass itself, I press 'Get started' and it starts to load drivers but then disappears. I tried uninstalling and reinstalling but my pc had a fit when I restarted and repeatedly restarted for about half an hour saying something went wrong. Eventually I had to take the battery out and the computer gave me to option to reset. Now I'm afraid to change any software myself incase anything goes wrong.
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Sep 17, 2014
I have just buy an HP ENVY TouchSmart 17-j153 with Windows 8.1 and I am trying to set up the fingerprint reader with SimplePass. But the problem is that when I open the HP Utility Center and I try to open SimplePass it just does not open, I click and nothing happens.
When I slide my finger on the scanner nothing happens. When I am creating a password for signing in it gives me the option to use a fingerprint and when I do that the scanner works right but at the moment of sign in nothing happens again, is just like if I was not doing nothing.
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Jul 19, 2014
I have the HP envy and I have been using simple pass fine for ages but then I tried to rescan my fingers to fix it because it seemed to be having a lot of trouble recognising me so when I went through I deleted the fingers and tried to input them again but whenever I scan one of my fingers it says that the finger is already enrolled HOWEVER when i scan my finger outside of the program it asks me to setup HP simple pass but when you click configure it doesnt open the program
I have tried repairing the program with the control panel
So How can I reset the program to a fresh install? Is there a place where I can download a replacement copy?
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Nov 8, 2014
I have an HP Envy TC 17, and I am trying to use multiple logins to the same page using SimplePass. How can add another account to an already existing account?
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Aug 20, 2014
When I bought this pc, It was Windows 8. I updated my pc to latest windows 8.1. After first update SimplePass stopped working on every browser except Internet Explorer. It stopped working on the log in screen too. But for no reason it started working on the log on screen suddenly. I contacted HP through chat support. They said SimplePass is designed to work only with Internet Explorer. Other browsers might work or not. That's fine. According to her (HP Agent) SimplePass is still working.
But after the last update SimplePass stopped working totally except the log in screen. I click on the SimplePass icon... no response... I swipe on the finger print reader... nothing happens. But the it only works on the windows log in screen. Bellow is my current pc info. I think HP should update SimplePass.
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP ENVY 15 Notebook PCBIOS: F.56Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8124MB RAMPage File: 2859MB used, 6544MB available
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Nov 8, 2014
I upgraded my PC to windows 8.1 sometime back and had no issue with simplepass initially. I then suddenly could not swipe my finger and log in.
I am at a loss as to what to do because, I have depended on using this for lots of my web-sites etc. (keeping my password secure) but now I cannot use my finger print recognition to do so and have to type my master password each time.
I bought this computer for the ease of managing my security but HP has made me loose confidence in their products given the battle I am facing.
I am worried about installing any updated software as one solution suggests because I am not sure it will solve the problem without deleting my exiting password data files etc.
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Jan 12, 2015
I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.
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Oct 22, 2014
I just bought and Im the proud owner of a HP Envy 15-k064nd laptop.
I would like to disable the fingerprint reader because it keeps asking for codes while I'm typing on the keyboard. How I can disable the fingerprint reader?
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May 23, 2013
I am having trouble with setting up the fingerprint scanner. I skipped the password set up when I first got this HP laptop. Now when I boot up my laptop the scanner flashes, but it won't let me set it up and asks for a password or scanner. Since I never set up my password I just close it and use my laptop. But now I don't know where/how to get back to the beginning in order to complete the set up.
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Feb 14, 2014
I have a HP Envy M6-1158ca, and recently my Built-in display stopped working. I plugged it into an external display via HDMI and it showed no input. It seems as though the laptop is not booting into Windows either, as usually whenever my laptop boots into windows, the fingerprint scanner blinks letting me know I can now sign in using it. I am extremely frustrated with this, and have an unbelievable amount of stress because this was my only PC.
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Oct 18, 2013
After i did update to Windows 8.1 my Fingerprint Sensor Driver not working anymore ! My laptop is Envy-Dv6 7300 ex
I tried to download last update Driver for Envy-Dv6 7300 ex Validity Fingerprint Sensor Driver "sp58900.exe" file but not working !!
[URL]...
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Jun 21, 2014
I'm currently having issues with a HP Envy dv7, I'm currently running windows 8.1.
I had a little of trouble with my original hard drive (physical damage) and had to replace it, obviously I lost my HP recovery partition and all the extra drivers that come with it,is there any way to get them? And also i can't seem to use my Biometric device since I don't have HP simeple pass , I tried downloading one from other post but it didn't work.
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Sep 29, 2014
I have an HP ENVY dv6t-7200 CTO Quad Edition Notebook. I recently had a complete system failure and had to reinstall the Windows 8.1 operating system. Naturally, I lost most of my programs (which I have reinstalled). However, I can't seem to get mt fingerprint scanner to work. I've re-installed the SimplePass software as well as the divers. I tried a hard reset and reinstalled the current validity sensor drive. I still can't seem to get the fingerprint reader to come alive.
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Nov 10, 2013
I am running Windows 8.0 (64bit) and my wifi is not working properly on Battery mode. On AC Adapter, it works 100% perfect but in battery mode, it always goes to Limited Connectivity. Repaired it but 25seconds later it gets the same problem. Limited Connectivity every single time. It's an endless cycle. Warranty has expired and I am not happy with it.
Even if repaired, cannot open any website. Full 5 wifi bars but still the same result. Tried manually (TCP/IP Settings IPv4) but didnt work at all.
My wifi driver is Intel Centrino Wireless N 2230 ( 15.12.0.6 version updated from intel.com website).
Product number C2Y46AV (HP ENVY DV6 NOTEBOOK PC)
Tried everything that I could possibly think off such as disabling Norton Firewall & Running windows firewall but still the same problem.
Updated everything from HP.
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May 23, 2009
My friend's macbook (white plastic, 2.0, napa/core2 before santa rosa platform) isn't starting, and I have no idea why. He initially asked me to replace the top and bottom casing. I accepted, and ordered the parts. Around the time they were supposed to come, I took the computer apart completely (required for the repair), but one of the parts was delayed, so the computer sat splayed on my desk for a week. I didn't exactly stack textbooks on it, but it also wasn't covered in anti-static wrap. So, now, I finally got the part and put it back together, and the computer doesn't start. At all. The screen doesn't go grey, the 'sleep' light doesn't turn on, the fan doesn't start - nothing. The magsafe light is green, so the power is going in. It's also worth noting that I have no battery for it, so it's all on A/C.
Does anyone know what's wrong? My two hypothetical solutions are (a) I need a battery, or (b) the logic board is dead due to static.
How likely are each of these scenarios - especially the logic board one? How possible is it that it was static overloaded?
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Nov 30, 2011
i have a Envy TS m7 computer with windows 8.1 64bit. I purchased a z8000 bluetooth mouse but i can't get my computer to see it. i have checked the the box "allow bluetooth devices to find this PC".
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Mar 23, 2014
I have an HP ENVY TS 17 Notebook with NVIDIA GT 740M and Intel 4600HD Graphics Drivers, and running Windows 7. Whenever I want to change the resolution in games to a lower resolution than the desktop resolution, the game shrinks its view leaving couple of inches black bars on the edges. For example if my desktop resolution is 1920x1080, and I want to run a game in 1600x900, the game doesn't fill the screen, instead, it leaves some amount of blank space on the edges of the screen.
In order to solve this problem, I tried the following steps:First I tried to locate the Display tab in NVIDIA Control panel in order to set scaling/stretching to 'Full Screen', but my version of NVIDIA CP doesn't have the Display Tab (My NVIDIA drivers are the latest version).Then I found out that I should do this from the Intel HD Graphics Control Panel. My Intel HD Graphics CP has an option named "Scaling" under Display > Display Settings, and it only shows the option Maintain Display Scaling which is checked by default and doesn't allow changing it. Also, after searching through internet I saw that some people suggested entering the 'Advanced Settings' and trying to make changes there. When I try to enter Advanced Settings under Display, it says "This display does not support any of the advanced settings".
After trying these without success, I tried updating the Intel's driver through their website hoping this can fix the problem. I ran Intel's small application on their website which identifies my chipset and suggests me the latest driver for that chipset. The website told me that the driver that is installed on my computer is 10.18.10.3304, and there is an update for this which is 15.33.18.64.3496 (or 10.18.10.3496). So I downloaded the file, but when I tried running it, it gave me this error message: "The drivre being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will now exit." which doesn't make any sense.
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Nov 16, 2013
Recently bought HP ENVY m6-1231ea with beats audio and tripple bass subwoofer. But how to get working subwoofer ? Pressing fn + b does nothing...
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Nov 22, 2011
HP DV7 6143cl Windows 7 Home Premium 64 bit recently updated IE from 9 to 11.
I bought the laptop mid 2011and did not get around to looking at the fingerprint reader until the end of that year. I used it briefly but with very few passwords I un-enrolled my fingerprints and let it sit idle.
Recently I decided to use it again but it was dead. I installed the Validity Fingerprint Sensor driver sp55109.exe and HP SimplePass Identity Protection 2011 sp54680.exe. Upon restart it took me though the fingerprint enrolment process and started working.
The first driver is the actual sensor and the second is the management software, correct?
Very recently I updated Internet Explorer from 9 to 11 and the SimplePass stopped working again. So I repeated the above steps but only overwrote the existing drivers.
It started working again in that I can logon the laptop with a fingerprint and I can assign a website to an enrolled fingerprint to launch but it is no longer asking me if I want simple pass to save passwords.
Could this be related to IE 11?.
I read Dragon Fur's tutorial on SkyDrive: Simple Instructions to Upgrade HP.
Should I try again after I delete the existing fingerprint driver?
I the tutorial mentions an very new driver sp63224 HP SimplePass V6.0.100.276 Win7-8
Would this driver work or am I just overlooking something else as it partially functions?
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Dec 25, 2012
Yesterday I decided to do a clean boot since my startup was running slow. Now for some reason I am unable to regsiter my fingerprint scanner, even though I've downloaded the file again from hp support here and installed the program.
Here is an image of the screen: it keeps on loading and will not let me register new fingerprint.
I'm using a HP Pavilion dv6-3225dx Entertainment Notebook PC
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Aug 19, 2012
I recently replaced a HDD with a new SSD into my Hp Pavilion dm4 1265dx and did a re-installation of windows. I have already downloaded and installed most of the drivers required but I am having a hard time trying to find and install Hp Simple pass identity/finger print reader.
Is there anyway to re-install Hp simple pass without having to pay?
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Apr 5, 2014
Every time I log in to a web site in IE, SimplePass pops up asking is I want to remember the password:
I have the option to remember web site logins turned off:
I could ignore it, but SimplePass is blocking IE from proceeding until I reply.
I am running Windows 8.1 on a brand new Envy Touchsmart 15 15-j151nr laptop.
I like using the fingerprint sensor to log in to windows, but I am going to have to disable SimplePass if I can't get this fixed.
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Oct 12, 2014
i am having problems with my finger print scanner.
i have an HP Pavilion dm4-3107tx Beats Edition Entertainment Notebook PC. it cannot recognize my windows password when i try to register my fingerprint for windows logon.
i know that the password that i've entered is correct and i have even tried logging in to HP SimplePass via my windows password.
i have tried lots of troubleshooting by following threads from this forum and also following instructions from the HP support website.
-i have an up-to-date BIOS
-my SimplePass version is 6.0.100.276 (latest)
-my biometrics device driver version is 3.4.4.84 (latest)
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Jun 17, 2013
When I try to get Simple Pass (SP) after downloading it will not let me open it.
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