HP Envy M6 1125dx OS/Software :: Running Windows 8.1 And Fingerprint Reader / Simple Pass Isn't Working

Feb 19, 2014

I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
64-bit Intel Core i5
Running Windows 8.1

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HP Dv6-3121nr OS/Software :: Simple Pass - Not Detecting Fingerprint Reader

Feb 27, 2011

I'm having a problem with the fingerprint reader and HP simple pass identity protection software that came with my Dv6-3121nr. For some reason all of a sudden since this morning it won't work. There are no lights on the sensor and it does not respond to any swipe/movement. When I launch the Simple pass software and go to the fingerprints section, it says the finger print reader is not connected. Interestingly when I go to device manager I don't see any biometric devices listed under there. I read on another thread that some options from under biometic devices in device manager fixed the problem.
I've already tried uninstalling/reinstalling Simple pass from the recovery manager and have also uninstalled and updated the validity sensor but still no go.  Here are some other details:
Laptop model: Dv6-3121nr
Operating System: Windows 7 premium 64bit
Validiy Sensor DDK version:

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HP Envy Dv7-3723cl OS/Software :: Simple Pass Is Not Working?

Dec 22, 2014

My simple pass is not working. I check the biometric device the software is up to date, and it gives me a code 19 fault. On my programs installed i do not see the simple pass program no longer.  how can i get the correct software to reinstall?

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HP Envy 15 J009wm OS/Software :: Simple Pass Stopped Working All Of A Sudden

Sep 27, 2013

Simple Pass stopped working, on my Envy 15 j009wm windows 8.1 notebook, suddendly today. HP Recovery Manager and tried to fix it there, but it didn't work. When I manually click on Simple Pass it won't open... that is to say the page starts to come on, but then it flashes off and won't open.

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HP Pavilion Dv6 OS/Software :: Simple Pass Not Working On Windows 8

Oct 26, 2012

i upgraded my hp pavillion dv6 to windows 8, and now my hp simple pass does not work on windows 8.

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HP Envy Dv6 OS/Software :: How To Reset Simple Pass

Sep 21, 2011

I have an HP ENVY dv6 Notebook with Sinple Pass on it which was working until a few weeks ago.  I don't know how to reset it.  I don't think I have done anything to uninstall it unless by error.  The light no longer flashes and my fingerprint won't take.

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HP Envy 17-j070ca :: Fingerprint Reader Not Working

Jan 12, 2015

I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader stopped working. I have tried running the program multiple times, but it too refuses to launch. I have reinstalled all the drivers, and have used task manager to close out of everything that might cause the program to not launch.

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Lenovo T400 / T500 :: Fingerprint Reader Stopped Working - Windows 8.1

Jan 26, 2015

I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!

ThinkVantage Fingerprint Software is

Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail. 
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.

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Lenovo T400 / T500 :: T420 / Fingerprint Reader Is Not Working On Windows 8.1

Apr 18, 2012

The Lenovo fingerprint reader software isn`t running on windows 8.1?

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HP M6-1045dx OS/Software :: Fingerprint Reader Not Working After Clean Install Of Windows 7 Ultimate 64 Bit

Sep 8, 2012

I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.

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Lenovo T400 / T500 :: T540p - Fingerprint Reader Not Working Upon Waking From Sleep For Windows Login

Mar 11, 2014

I have a brand new T540P with a Validity fingerprint reader. 
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried

-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?

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HP Envy Dv6 7300ex OS/Software :: Windows 8.1 - Fingerprint Sensor Driver Not Working

Oct 18, 2013

After i did update to Windows 8.1  my Fingerprint Sensor Driver not working anymore ! My laptop is Envy-Dv6 7300 ex 
I tried to download last update Driver for Envy-Dv6 7300 ex  Validity Fingerprint Sensor Driver "sp58900.exe" file but not working !!

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HP Pavilion 17 OS/Software :: Have To Keep Restarting Laptop As Simple Pass Will Not Allow To Connect To Internet Sites

Oct 20, 2014

Half the times I try to sign into my favourite sites with log-ins I type in my details ,pres enter, press NO for do I want simple pass to add to list and then nothing happens. If I press sign in again then simplepass pops up again and nothing happens until I restart my laptop then its usully OK again.

Can I safely just uninstall simplepass without creating future problems as I don't want to use it anyway.
HP Pavilion 17 notebook
Product number F7R63EA#ABU

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HP Envy 15-k064nd OS/Software :: How To Disable Fingerprint Reader

Oct 22, 2014

I just bought and Im the proud owner of a  HP Envy 15-k064nd laptop.
I would like to disable the fingerprint reader because it keeps asking for codes while I'm typing on the keyboard. How I can disable the fingerprint reader?

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HP Envy 15-j030eb :: Bluetooth Not Working On Notebook Running Windows 8.1 Pro

Sep 3, 2014

Bluetooth doesn't work on my notebook. I have an Envy 15-j030eb which includes Bluetooth. I'm running Windows 8.1 Pro. Notebook product number is E4N79EA

In the device manager, I don't see Bluetooth, but there is one unknown device for which there is no driver installed, I assume this is the Bluetooth.

The HP Support Assistant couldn't locate the driver, so I tried to install the MediaTec/Ralink driver (as my WiFi adapter is from MediaTec/Ralink, I assumed the Bluetooth is from the same manufacturer). This is the driver I tried to install: [URL] ....
I tried to install the driver, the installer runs but ends without any confirmation that it was completed.

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HP OS/Software :: SimplePass Fingerprint Reader Not Prompting At Login On Envy 15-j140na

Jan 21, 2015

I have just bought the HP Envy 15-j140na directly from HP. The laptop is fantastic, however I am having a problem with the fingerprint reader. The computer comes with the simplepass software version 8.00.57 already installed.
The problem I have is that once I have set up the fingerprint reader with simple pass, it doesn't prompt me to scan my print during the windows login and i have to log in normally. I have checked all of the settings and it should be set up, however there is no prompt. Just to note that everything else works fine. I can sign into websites on IE no problem at all using the fingerprint reader. It can be slightly frustrating as this defeats the point of having a fingerprint reader.

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Sony :: Fingerprint Reader Not Working On Z

May 20, 2010

I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".

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HP Envy Dv6t-7200 :: CTO Quad Edition Notebook / Fingerprint Reader Not Connected

Sep 29, 2014

I have an HP ENVY dv6t-7200 CTO Quad Edition Notebook.  I recently had a complete system failure and had to reinstall the Windows 8.1 operating system.  Naturally, I lost most of my programs (which I have reinstalled).  However, I can't seem to get mt fingerprint scanner to work.  I've re-installed the SimplePass software as well as the divers.  I tried a hard reset and reinstalled the current validity sensor drive.  I still can't seem to get the fingerprint reader to come alive.

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HP Envy 15 :: Can't Log On To Windows With Simple Password

Oct 26, 2014

I purchased the HP ENVY 15 Notebook PC at the beginning of Sept.  I immediately upgraded to Windows 8.1.  But I have never been able to use the fingerprint scanner to log in to Windows.  I don't know if this is a result of W8.1 because I never tried it with W8.

I updated the Simple Pass drivers and the BIOS, but that hasn't worked.  What are my options? 

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Sony :: Z Fingerprint Reader Working With FireFox 3

Apr 13, 2009

after being annoyed with sony not having an updated upek security suite software I found a compatible version that works with firefox 3. here is the url to the file


After you install it, it will ask you if you want to install the firefox patch.

Now my fingerprint reader works perfectly with firefox 3.

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HP/Compaq :: DV5-1104TX Fingerprint Reader Not Working

Mar 27, 2009

i have HP Pavilion DV5-1104TX which i bought few weeks ago.it originally came with Windows Vista Home Premium(32 bit). But i then upgraded to Windows Vista Ultimate(32 bit). now my finger print reader is not working.

i downloaded all the drivers available for my laptop from HP including verisoft fingerprint driver.Then i installed digitalpersona software too.But it says cannot detect my fingerprint driver when i use digitalpersona logon manager.

when i go to device manager,still there are some unknown devices.I tried to update the drivers using vista driver finding service.

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HP Pavilion Dv6 :: Fingerprint Reader Stopped Working

Feb 5, 2011

My fingerprint reader stopped working. I can open the Simple Pass ID program but when I click on fingerprints, it indicates "verifying identity" with an hourglass on top of the fingerprint icon and no matter how long I wait, that's all that happens.

Pavilion dv6t 3100 notebook, Win 7 Home Premium 64-bit, 8GB RAM, i5 processor.

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Dell :: Studio 1535 Fingerprint Reader Software Not Working Help!!

Mar 25, 2009

recently i bought a dell studio 1535 running C2D 2.0 3GB ram replaced the HDD with a 320gb 7200rpm Western Digital and the lapy comes with a 256mb video card...ETC.

the fingerprint reader that comes installed with the computer is a Authentec aes2810.

The software off dells support (driver web site) and the supplied driver CD install fine but then thats where the trouble starts.

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HP ProBook 450 G1 OS/Software :: (core-i5) Fingerprint Reader S Not Working In Win 7 64bit

Nov 26, 2014

My new Probook 450 G1 (core-i5) Fingerprint reader is not working in win7-64bit. The problem is that there is a "Validity..." software on the laptop's drivers DVD and it says the fingerprint reader is not available or configured properly but when I remove the original hp fingerprint reader driver and let windows to find a driver for it, the "Validity..." software works but it hangs on the "fingerprint enrolling" step.

Both drivers (hp's and win7's) seems fine in the "device manager" but non of them seems to be working with the "Validity..." software, Do I have to use the "simple pass" software instead of the "Validity..." software?

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HP Lockups :: Envy M6 1125dx Flashing Screen After Login

Oct 18, 2014

flashing screen on a Envy m6-1125dx?   After log in it starts to flash between a blue screen and the desktop.  It's impossible to perform any task.  This problem started after an automatic upgrade from windows 8 to 8.1.  I am able to  launch the task manager, but there is no response to any command. 

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Lenovo ThinkPad W Series :: W530 Fingerprint Reader Stopped Working

Oct 28, 2012

For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."

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Lenovo ThinkPad T440s T400 / T500 :: Fingerprint Reader Is No Longer Working?

Dec 16, 2014

I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software.  It is version 4.70.20.  Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation).  I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).  
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.

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HP Pavilion Dv6-6145dx :: Fingerprint Reader Often Stops Working After Laptop Wakes Up From Sleep

Nov 2, 2009

I am convinced that the fingerprint reader is fine. There must be some issue with the driver perhaps, something incompatible with a recent Windows 7 software update?
Laptop working fine.  I put it to sleep when I'm done and use the mousepad to wake it up.  The fingerprint reader LED will blink, and I can swipe my finger to log on.At some point, after a few times of putting laptop to sleep and waking up, the fingerprint reader does not respond.  No blinking LED.  I swipe my finger and the reader does not respond at all -- doesn't even tell me that there was a bad read.If I log off and log back on again, no change. However, if I do a reboot, everything is fine--the fingerprint reader is working again.   

My system is an HP dv6-6145dx.  I am running Windows 7, with latest updates.  The built-in fingerprint reader is running on HP Simple Pass 2011 v5.1 and Validity Sensor driver version  When I attempt to launch the Simple Pass interface, it loads the database but then the application vanishes.  I tried uninstalling and then reinstalling the software, but this does not make any difference with the issue I noted.

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Dell :: Fingerprint Reader Reinstalled Windows

Nov 16, 2008

I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.

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Dell :: Windows 7 Fingerprint Reader Woes

Jun 19, 2009

I'm having trouble with the fingerprint reader on my M4400. I have done a clean install of Windows 7 RC x64, and installed the relevant drivers, but the only software that recognizes the fingerprint reader is Embassy Wave bundled by Dell (which seems a bit, well, clunky ).

I have tried UPEK's Windows 7 software, which installs fine, but it cannot find the fingerprint reader. The same happens with DigitalPersona too; it installs perfectly but can't find the device. The fingerprint reader is listed in the control panel (it shows as '5880', which is the combined Broadcom fingerprint reader, smart card reader etc.), so I'm not sure why nothing but Dell's software can 'see' it.

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