HP Dv6-3121nr OS/Software :: Simple Pass - Not Detecting Fingerprint Reader
Feb 27, 2011
I'm having a problem with the fingerprint reader and HP simple pass identity protection software that came with my Dv6-3121nr. For some reason all of a sudden since this morning it won't work. There are no lights on the sensor and it does not respond to any swipe/movement. When I launch the Simple pass software and go to the fingerprints section, it says the finger print reader is not connected. Interestingly when I go to device manager I don't see any biometric devices listed under there. I read on another thread that some options from under biometic devices in device manager fixed the problem.
I've already tried uninstalling/reinstalling Simple pass from the recovery manager and have also uninstalled and updated the validity sensor but still no go. Here are some other details:
Laptop model: Dv6-3121nr
Operating System: Windows 7 premium 64bit
Validiy Sensor DDK version: 4.1.139.0
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Sep 21, 2011
I have an HP ENVY dv6 Notebook with Sinple Pass on it which was working until a few weeks ago. I don't know how to reset it. I don't think I have done anything to uninstall it unless by error. The light no longer flashes and my fingerprint won't take.
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Dec 22, 2014
My simple pass is not working. I check the biometric device the software is up to date, and it gives me a code 19 fault. On my programs installed i do not see the simple pass program no longer. how can i get the correct software to reinstall?
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Oct 26, 2012
i upgraded my hp pavillion dv6 to windows 8, and now my hp simple pass does not work on windows 8.
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Sep 27, 2013
Simple Pass stopped working, on my Envy 15 j009wm windows 8.1 notebook, suddendly today. HP Recovery Manager and tried to fix it there, but it didn't work. When I manually click on Simple Pass it won't open... that is to say the page starts to come on, but then it flashes off and won't open.
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Oct 20, 2014
Half the times I try to sign into my favourite sites with log-ins I type in my details ,pres enter, press NO for do I want simple pass to add to list and then nothing happens. If I press sign in again then simplepass pops up again and nothing happens until I restart my laptop then its usully OK again.
Can I safely just uninstall simplepass without creating future problems as I don't want to use it anyway.
HP Pavilion 17 notebook
Product number F7R63EA#ABU
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Oct 9, 2009
Does it still bog down the system and take forever to use?
If it worth installing, I need to install both Dell Security Manager and the driver?
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Oct 30, 2008
I highly recommend the standalone desktop version by Upek.
The cheapest I could find was buy.com ($41.08 with 5% off coupon available everywhere).
[url]
Mine came with the 5.8.2 version of their software, but the build date of the one posted in the "Upek" thread was a bit higher, so I used that one... ((not so) New Upek Fingerprint Reader Driver)
The reader operates exactly the same way as the one in the laptop (duh? same brand and same software).
If you have encrypted files from your laptop, you can open them on your desktop and vice versa...
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Apr 30, 2009
i have been trying to figure this out for a week with no luck and even no luck through dell.
I have a new latitude e6400, i originally set my fingerprint, then decided to clean install vista 64 bit, after tons of problems, i then abandoned the effort. Went back to the original vista business 32 bit, however, everytime i turn on my computer, during pre-boot it asks me to scan my finger to get access to my computer, i just want to disable it, but it will not let me, i went into security setting in dell control point, and in that funky embassy software, i cannot find a way to disable the finger print reader, i dont want to uninstall just disable, any insights?
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Jul 1, 2009
I just received my E6400 from Dell today and setup the fingerprint reader. I noticed it only works when I boot up the notebook and then I scan to get to the windows login screen.
I was wondering If I can set it up so that I scan to login to windows rather than typing in a password. I was also wondering If I could configure it to login to websites for things such as email since I know you can do that with Windows Fingerprint Reader.
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Jun 25, 2009
I got an E4300 through work and set up the fingerprint reader at the request of my IT department, but I hate this stupid thing. It never works and I always have to manually override it.
I asked them to take it off, but it's "firm policy" for our laptops to have the reader turned on.
Anyone know how to turn it off? It's controlled through Dell ControlPoint and maybe a proprietary program we have.
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Jun 30, 2009
I just updated to Firefox 3.5 today and much to my dismay it has disabled the add-on for my fingerprint reader to log into things in Firefox on my XPS M1530.
Anyone have any idea on a workaround or an updated add-on?
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Jun 5, 2009
I have tried enrolling many different fingers but the same message is returned. When I installled the driver R173506, I was presented with 4 folders ie x.86vista and x.64vista.
Plus two XP folders. I tried to install from the 64 but an error message was returned.
I eventually installed the drivers from the 86 folder. Just wondering if this is correct? The call centre said I should not be presented with these folder options.
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Sep 19, 2009
Just wondering why this option isn't advertised as an option on the Studio 15 series of laptops anymore?
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Mar 22, 2009
First off, I know the fingerprint reader is not very secure. But since I have a new XPS 1530 with a built in reader, I want to make sure I can use it because 1) it's under warranty & 2) it's cool.
I've read the readers can be quite flaky so if I decided to actually use it to log onto my computer, I want to make sure I will also always have the option to enter a password instead
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Dec 15, 2008
i got my studio 17 and as soon as i got it i saw a little youtube video on the fingerprint reader and was wondering if it works well cuz i didnt order it with one but it looks pretty cool and fuctional and i am sick to death of typing in passwords if it is all its cracked up to be is there any way i could buy one and install it myself?
thank you for your replies.
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Sep 30, 2008
how do you get this thing to take good images?
Every swipe (i did like 23 of them...and only one said good)...have come up saying bad image...try again....
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May 20, 2010
I did a fresh install of Windows and managed to get everything working but the fingerprint reader. When I try to get it to work with Window's login using protector suite 09 I get this error message: A biometric sensor has filed".
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Feb 18, 2009
having trouble with the video as well . ATI control panel will not load , HP 8510-p.
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Apr 25, 2009
I just did a clean install of vista on my new HDX 16 and although the driver for the fingerprint reader is installed, I still need the software for it. I've searched and searched, and the fine members of this board are my last resort.
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Nov 9, 2008
When I ordered my E6400, it said on the Dell configuration pages that it would have a UPEK fingerprint reader. I am quite sure I got another fingerprint reader since it says "Broadcom USH CV w/Fingerprint Swipe Sensor" in Device Manager. When I look closely at the quotes I got from the Dell sales guy it doesn't say UPEK anywhere on the E6400 quote but it does say UPEK on the E6500 quote.
Does the E6500 have the same (non-UPEK) fingerprint reader?
Is it possible to get the E6400 with a UPEK fingerprint reader?
I would like to have a laptop with the UPEK fingerprint reader since I ordered a Dell USB UPEK fingerprint reader with my laptop that I intend to use when the computer is in the docking station. The USB UPEK fingerprint reader doesn't work with the fingerprint software on my E6400. I am not 100% sure it will work even if I would have the same brand of fingerprint reader in the laptop but I think it should increase the chance a lot.
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May 16, 2009
as the dramtic headline says i just went to log onto my e6500 and placed my finger on the FIPS fingerprint reader and it roasted me !
and it didnt even log me in either , but worst part is it made me recoil a little and the machine fell of my lap and the screen lid took a knock on the floor,
so i now have a cracked screen lid .....
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Dec 6, 2008
This is my first laptop with a fingerprint reader. I dont know much about them but would like to start using it. I cant find much documentation about it other than the Embassy Security Center software but there is a lot to that software (at least thats new to me).
Is this what I need to use for using the fingerprint or password for logging on my computer? What all are you people doing with yours?
My old xp laptop had a password for windows log on but that was much simpler to set.
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Jun 19, 2009
I was wondering if it would be at all possible to add the fingerprint reader after purchasing the laptop?
I have the laptop in my sig and it doesnt have the fingerprint reader, and i now have a need for it
I have managed to find the following on ebay:
http://cgi.ebay.co.uk/DELL-0j448c-J448C-VOSTRO-1510-PALMREST-MOUSEPAD-F182_W0QQitemZ380130791881QQcmdZViewItemQQptZUK_Computing_ComputerComponents_KeyboardsMice?hash=item58818f91c9&_trksid=p3286.c0.m14&_trkparms=65%3A12|66%3A2|39%3A1|72%3A1690|240%3A1318|301%3A0|293%3A3|294%3A50
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Nov 16, 2008
I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.
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May 7, 2009
Sure it sounds ridiculous, but from the pics of the reader online, it looks as if its practically dropped in in place of the right speaker panel.
What complications are there in doing something like this?
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Aug 29, 2009
I have a new Dell M4400 Precision running Windows Vista 64bit. Th only function that works with the fingerprint reader is pre boot and windows log on.
I am not able to log onto web pages or applications. The fingerprint reader (in my case the FIPS unit but both are effected) is not attached to the system and will not detect as a biometric device. The fingerprint reader is connected to a unit called a Broadcom USH (Unified Security Hub). Since the unit is not detected as a biometric device you cannot use it with any fingerprint software such as PSQL (Upek's Protector Suite QL) or the built in software with Windows 7. The only software that it works with is ETS (Wave's Embassy trust Suit) which officially from Wave does not support and will not support 64bits OS. The ETS software however does not work even when a 32bit OS is used, Well at least not work in a practical manner.
I AM IN CONTACT WITH DELL LEVEL 2 SUPPORT AND ENGINEERING. BUT NEED HELP FROM OTHER DELL OWNERS TO FORCE DELLS HAND TO RESOLVE THIS POOR DESIGN FLOOR WHICH ONLY EFFECTS THE NEW DELL LAPTOPS.
FACTS KNOWN SO FAR
1. The Fingerprint readers used are standard USB readers
2. The port on the USH is a standard USB port.
3. The fingerprints are stored in the fingerprint unit.
4. The fingerprint reader will still work with the TPM disabled
5. The FIPS and HSPD security is part of the UPEK reader and has no bearing on the broadcom USH.
6. It is the USH that is blocking the fingerprint from Windows.
7. Up until approx 10 days ago Dell did not see this as an issue. But now see it as a high priority to resolve and are talking about developing a 64bit ETS.
8. Being able to use PQSL with the FIPS reader would resolve issues. Allowing webpage logon and application logon as all previous Dell units did.
9. The FIPS reader is supported by PSQL 2009 confirmed by UPEK.
10. Not confirmed only commented by a UPEK Tech that they are trying to resolve the broadcom compatibility issue that effects Dell.
11. The Broadcom USH controls the Smartcard and Contactless smartcard readers. The fingerprint reader is only connected to a USB port on this device which is restricted from the system. Like a locked port on a USB hub.
12. Which with out Dell owners speaking up as a whole Dell engineering will not listen to the Dell Pro support.
HOW WE CAN FIX IT
After speaking with UPEK and Dell pro support is is confirmed that this solution will resolve the issue of the fingerprint reader not being a biometric device and all of the problem associated with this simple fact.
SOLUTION
If Dell engineering was to update the firmware on the Broadcom USH allowing the USB port that the fingerprint reader is attached to be seen by the system then all would be resolved and windows would see the fingerprint reader as a biometric device instead of Broadcom USH w/ fingerprint touch sensor. This would work the same way a USB port on a hub sees a device. For example a memory stick on a USB hub intergrated into a keyboard is not seen as a "Keyboard w/memory stick".
CONCLUSION
Dell pro support has already requested the update from Engineering and was told they are looking into a 64bit ETS. This does not add inbuilt support for windows 7. Unless Dell owners speak up together and in numbers ENGINEERING WILL NOT LISTEN. So please reply to this post if you are not able to use your new fingerprint unit in the practical way that a HP, Acer, Toshiba or owner of another brand laptop can.
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Jun 15, 2009
I recently spoke with a Dell rep, regarding this for the M6400, but he couldn't tell me if the UPEK fingerprint reader was the one shown their website or it was
the one with white plastic around it as seen some of the images on this website. I much prefer the one shown on Dell's website, but I don't want to take a chance by ordering the wrong one
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