HP Envy 15-j030eb :: Bluetooth Not Working On Notebook Running Windows 8.1 Pro
Sep 3, 2014
Bluetooth doesn't work on my notebook. I have an Envy 15-j030eb which includes Bluetooth. I'm running Windows 8.1 Pro. Notebook product number is E4N79EA
In the device manager, I don't see Bluetooth, but there is one unknown device for which there is no driver installed, I assume this is the Bluetooth.
The HP Support Assistant couldn't locate the driver, so I tried to install the MediaTec/Ralink driver (as my WiFi adapter is from MediaTec/Ralink, I assumed the Bluetooth is from the same manufacturer). This is the driver I tried to install: [URL] ....
I tried to install the driver, the installer runs but ends without any confirmation that it was completed.
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Feb 23, 2014
I use an HP ENVY M6 notebook running Windows 8.1, 64 bit. I was seeing a lot of unwanted popups telling me I needed Java or other add ons which I don't. The computer is less than a month old. I went to that day's downloads and deleted everything I found from that day. Since then, I have no sound. I probably deleted something but I thought I was pretty careful. Can I download a sound card?
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Dec 4, 2013
I have an issue with my Inspiron 3537 running windows 8.1 Pro.
My laptop is not discovering any Bluetooth devices and cannot be discovered from them either.
I have installed the latest drivers Dell Wireless 1705 WiFi + Bluetooth Driver and I updated the BIOS but the problem remains.
Here is a screenshot of the device manager, don't know if any other details needed ...
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Nov 26, 2012
I have an M6600 running Windows 7.
The BT Moust is a Dell Travel Mouse F299K. When I add it through the normal bluetooth menu, it seems to add correctly, but the blue light on the mouse keeps blinking.
I updated the BIOS to A12- that got it working for about 15 minutes. Then it quit and I'm back to where I started. I tried the mouse on two other machines and it works fine. Even on a Macbook Pro.
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Sep 14, 2014
I installed windows 7 on my hp envy m7-k010dx and everything worked fine. but i got a new haerdrive and reinstalled it and all my drivers but the bluetooth doesnt seem to want to work. the system knows its there but it cant find my bluetooth mouse. do i need to reformat everything and reinstall?
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Sep 19, 2014
I have a Hp envy dv7 notebook pc. Upgrade from windows 8 to windows 8.1 and my bluetooth stop working.Product name is HP ENVY DV7 NOTEBOOK.
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Jul 3, 2014
I have reinstalled my laptop with a fresh windows 8.1 install.
I have managed to install all the drivers and software except the quick launch buttons. I am unable to find the correct software.
I have the following Laptop: HP ENVY 17-j053ea Notebook PC
How I get the quick launch buttons working. I have run the HP support assistant software and it says nothing else needs updating ?
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Jun 23, 2014
I have bought laptop Hp Envy Ts17 notebook pc , and ican't use the bluetooth ..
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Nov 30, 2011
i have a Envy TS m7 computer with windows 8.1 64bit. I purchased a z8000 bluetooth mouse but i can't get my computer to see it. i have checked the the box "allow bluetooth devices to find this PC".
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Jul 17, 2014
I have HP Envy 15-171nr notebook pc installed with Windows 8.1 pro. Since past 2 to 3 days I was not able to connect my mobile phone to the laptop through bluetooth. So I removed my phone from the paired device and again tried to pair it with my laptop, but I couldn't pair it. So I tried to reinstall the bluetooth driver from HP Recovery Manager. It was notified that the installation was successful but after that there is no bluetooth icon the PC Settings where I can switch on/off bluetooth. There is no bluetooth icon in the Device Manager as well.
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Dec 1, 2014
I have an HP ENVY 15" TouchSmart m6 Sleekbook laptop. Bluetooth is working. I have a Samsung soundbar for my TV that is bluetooth. The laptop finds the soundbar, but won't pair with it.
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Oct 19, 2014
Product: HP Envy 17 Notebook PC
Operating System: Windows 8.1
When I try and use the USB ports on my laptop, the system does not acknowledge the device is plugged in, nor allows the device to operate. There are no error messages and the safetly remove hardware icon does not appear. This problem began after I ran a couple of Windows Updates before shutting my computer down for the night.
The devices worked properly before but have since stopped. Multiple devices have been tried, but to no avail.
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Nov 14, 2014
I bought HP 2000 Notebook PC -2d49WM with AMD new 10/2013. took out of box a few days ago, updated to Windows 8.1. Have wireless home network and internet working. Cannot play DVD's.
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Nov 20, 2014
I have a HP 2000 Notebook Running Windows 8. As of last night it was working fine. Since this morning it will not turn back on. I have tried the hard reset with a removed battery. Nothing happened. No lights, no fan, no movement nor sound.
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Nov 8, 2014
I upgraded my PC to windows 8.1 sometime back and had no issue with simplepass initially. I then suddenly could not swipe my finger and log in.
I am at a loss as to what to do because, I have depended on using this for lots of my web-sites etc. (keeping my password secure) but now I cannot use my finger print recognition to do so and have to type my master password each time.
I bought this computer for the ease of managing my security but HP has made me loose confidence in their products given the battle I am facing.
I am worried about installing any updated software as one solution suggests because I am not sure it will solve the problem without deleting my exiting password data files etc.
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May 29, 2014
Generic bluetooth adaptor in device manager does not work and hence bluetooth
HP 630 notebook PC window 7 ultimate bit 32
her is the hardware id as shown in device
USBVID_03F0&PID_311D&REV_0001USBVID_03F0&PID_311D
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Nov 28, 2014
I do have HP Envy M6 1216 Tx notebook and its brightness keys are not working.
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Feb 6, 2013
i already use a wireless tether to my cell phone as a modem. works great, but when i try to sync btooth i get "not supported by windows" I checked windows support .it says that btooth is in the sware
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Apr 3, 2014
I am new user of hp laptop. I have an HP Spectre 13 3001el and windows 8.1; my bluetooth no longer exists! I do not see the command to enable the bluetooth settings and the network card on the bluetooth does not even appear in the device manager! I reinstalled hundreds of times the drivers for the card "intel duel band wireless AC 7260" but bluetooth still does not work! I tried to restore the initial configuration of windows but to no avail, bluetooth still does not exist!
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Aug 14, 2014
I just tried connecting my ps3 controllers to my laptop and I realized its not detecting my bluetooth adapter. I am on a probook 470 g1 with a realtek 8188 ee wifi card, is the bluetooth adapter built into it ?
I have tried ALL drivers on the support page, realtek bluetooth driver for win 8.1 says that don't have a realtek bluetooth adapter.
Does my probook 470G1 even have bluetooth? or is this a windows 8.1 driver issue ....
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Jul 11, 2014
I purchased an Envy 15-J108la notebook about a month ago (Windows 8.1 64). I also bought a Microsoft bluetooth mouse to use with it.
First I noticed mouse stoped working randomly, maybe 2 times a day. Sometimes it was enough to turn it off and on again to recover it, but sometimes I had to reboot.
I updated the bluetooth driver (Intel Bluetooth 4.0 Driver, 2014-01-18, Version 3.1), problem persisted but seemed to occur less frequently.
Today after installing an update for the wireless adapter the device manager reported that the Intel Bluetooth 4.0 device was faulting. Tried to dissable and re-enable but the device simply dissapeared. Now device manager reports a "Unknown USB device" with error 43, and bluetoth devices are not detected, no matter how many times I reboot.
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Nov 24, 2014
I purchased the HP ENVY m6-n113dx laptop from Best Buy and a 240gb SATA III SSD. When I re-installed the OS from a previous license that I owned for Windows 8.1 Pro x64, I could no longer get the Bluetooth radio working. The Qualcomm Drivers work great, or at least Windows doesn't find anything wrong with them. I did not format the original hard drive that came with the laptop so I replaced it to see if the bluetooth radio was working on a previous Windows 8.1 installation to find that it works great.
The drivers that were installed on the working OS are the same drivers as the replacement OS. The radio works with the previous OS, but not with the new OS. The only difference that I can tell is in the BIOS settings where I disabled the "Security" option regarding the HP Secure Keys.
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Jul 23, 2014
i have an hp envy m6, windows 8, 64 bit
the past week my audio has not been working properly (no sounds at all). i'd be able to fix it just by uninstalling and then reinstalling the idt hd audio driver, and then it work fine, but the next day when i turn on my laptop again the same problem happens. i decided to install the update for the audio driver, thinking maybe that would fix the problem. but it didn't. same thing keeps happening, whenever i start my laptop, no audio and i have to reinstall the drivers (i have to reinstall the original driver + the update now to get the audio working).
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Jan 11, 2014
I am looking for Windows 7 Drivers for HP ENVY 15-j033tx Notebook PC
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Nov 6, 2014
My Windows 8.1 Envy m6 is not playing sound through either the internal or external speakers.
I have tried the following fixes with the following results:
1) run troubleshooter - audio services not running. Unable to start it; error states endpoint is duplicate
2) update drivers - no fix (IDT High Definition Audio CODEC - 6.10.6433.0)
3) Change System Sounds - fails to play test tone
4) Device Manager - shows the system is running
5) Restore - no fix
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Dec 20, 2014
Suddenly I can't turn the wirelss key from orange. I tried to use "windows mobility" as suggested on several forums but there is no such "tile" when I invoke it.
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Apr 6, 2014
I have this HP envy 17 j000eb notebook with Windows 8 that I really would like to get rid of.
I managed to install Windows 7 on it, but it doesn't recognise some hardware.
Luckily audio and video works as well as the touchpad and DVD-rom, but I don't have any of network adapters installed, nor USB, and I still cannot find any drivers for them.
It shows a dozen of pieces of hardware needed to be installed.
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Sep 21, 2014
After successful pairing it gets immediately disconnected again I am using a HP ENVY 15 Notebook PC with Windows 8.1 BT driver installed is Intel Wireless Bluetooth 4.0
Would MediaTek (Ralink) Bluetooth Software Driver sp65804.exe from HP download solve the problem ?
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Nov 19, 2013
My system is HP Envy m6 1104tx. It came with Windows 8 (64-bit) preinstalled and everything was fine until I chose to upgrade to Windows 8.1.
After checking with CompMgmt.msc I found that I had RaLink 3290 802.11 Wi-Fi adapter. Just below Network adapters I have 'Other Devices' and under it 'Bluetooth Controller' with a yellow exclamation mark on it. I tried updating the drivers, but it says "Windows was unable to install bluetooth controller' (could not find driver software for your device).
I updated almost all the possible device drivers, but this 'Bluetooth Controller' still shows a yellow exclamation on it.
Also in CompMgmt.msc I dont find 'Bluetooth' or 'Bluetooth Module' but instead there is a 'Bluetooth Profiles Devices' and inside that 'Bluetooth Profile Interface Driver'. I tried updating it but the result was again as mentioned above.
So, how do I troubleshoot this? How do I get Bluetooth work on my Envy m6?
And yes I ran HP Support Assistance, but it says everything's fine. And in reality it isn't, Bluetooth not working.
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