HP Envy M7-k010dx :: Bluetooth Isn't Working - Windows 7
Sep 14, 2014
I installed windows 7 on my hp envy m7-k010dx and everything worked fine. but i got a new haerdrive and reinstalled it and all my drivers but the bluetooth doesnt seem to want to work. the system knows its there but it cant find my bluetooth mouse. do i need to reformat everything and reinstall?
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Jul 16, 2014
I have a hp envy m6 sleekbook model. anyways ever since I installed windows 8.1 fresh my touchpad wont work to a point. Ill install the driver and it works fine till I shutdown the laptop and restart it. Im pretty sure the driver is auto updating and not working correctly.
My model: HP ENVY m6-k010dx
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Oct 28, 2014
Have an Envy M6-K010DX notebook. Due to an internet problem while upgrading from Win 8 to 8.1, the PC doesn't properly boot and Windows Explorer won't load. Decided to 'Refresh' the OS and went to the F11 restore utilities. When I go to the refresh utility and follow the prompts I reach a message that says, "The drive where windows is installed is locked. Unlock the drive and try again." I've searched support for unlocking instructions and aside from some bootrec commands (that didn't work - probably because I don't have a Win 8 disk) not much is available.
The only access I have for running commands is via the Task Manager and F11 command prompt. What is this 'locked' drive, anyway?
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Sep 3, 2014
Bluetooth doesn't work on my notebook. I have an Envy 15-j030eb which includes Bluetooth. I'm running Windows 8.1 Pro. Notebook product number is E4N79EA
In the device manager, I don't see Bluetooth, but there is one unknown device for which there is no driver installed, I assume this is the Bluetooth.
The HP Support Assistant couldn't locate the driver, so I tried to install the MediaTec/Ralink driver (as my WiFi adapter is from MediaTec/Ralink, I assumed the Bluetooth is from the same manufacturer). This is the driver I tried to install: [URL] ....
I tried to install the driver, the installer runs but ends without any confirmation that it was completed.
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Sep 19, 2014
I have a Hp envy dv7 notebook pc. Upgrade from windows 8 to windows 8.1 and my bluetooth stop working.Product name is HP ENVY DV7 NOTEBOOK.
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Sep 9, 2014
I have a HP Envy m6-k010dx and it seems like the fn button is locked. Every time I hit the volume or brightness buttons it is like I was holding down the fn key as well.
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Jul 11, 2014
I purchased an Envy 15-J108la notebook about a month ago (Windows 8.1 64). I also bought a Microsoft bluetooth mouse to use with it.
First I noticed mouse stoped working randomly, maybe 2 times a day. Sometimes it was enough to turn it off and on again to recover it, but sometimes I had to reboot.
I updated the bluetooth driver (Intel Bluetooth 4.0 Driver, 2014-01-18, Version 3.1), problem persisted but seemed to occur less frequently.
Today after installing an update for the wireless adapter the device manager reported that the Intel Bluetooth 4.0 device was faulting. Tried to dissable and re-enable but the device simply dissapeared. Now device manager reports a "Unknown USB device" with error 43, and bluetoth devices are not detected, no matter how many times I reboot.
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Nov 24, 2014
I purchased the HP ENVY m6-n113dx laptop from Best Buy and a 240gb SATA III SSD. When I re-installed the OS from a previous license that I owned for Windows 8.1 Pro x64, I could no longer get the Bluetooth radio working. The Qualcomm Drivers work great, or at least Windows doesn't find anything wrong with them. I did not format the original hard drive that came with the laptop so I replaced it to see if the bluetooth radio was working on a previous Windows 8.1 installation to find that it works great.
The drivers that were installed on the working OS are the same drivers as the replacement OS. The radio works with the previous OS, but not with the new OS. The only difference that I can tell is in the BIOS settings where I disabled the "Security" option regarding the HP Secure Keys.
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Sep 21, 2014
After successful pairing it gets immediately disconnected again I am using a HP ENVY 15 Notebook PC with Windows 8.1 BT driver installed is Intel Wireless Bluetooth 4.0
Would MediaTek (Ralink) Bluetooth Software Driver sp65804.exe from HP download solve the problem ?
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Nov 19, 2013
My system is HP Envy m6 1104tx. It came with Windows 8 (64-bit) preinstalled and everything was fine until I chose to upgrade to Windows 8.1.
After checking with CompMgmt.msc I found that I had RaLink 3290 802.11 Wi-Fi adapter. Just below Network adapters I have 'Other Devices' and under it 'Bluetooth Controller' with a yellow exclamation mark on it. I tried updating the drivers, but it says "Windows was unable to install bluetooth controller' (could not find driver software for your device).
I updated almost all the possible device drivers, but this 'Bluetooth Controller' still shows a yellow exclamation on it.
Also in CompMgmt.msc I dont find 'Bluetooth' or 'Bluetooth Module' but instead there is a 'Bluetooth Profiles Devices' and inside that 'Bluetooth Profile Interface Driver'. I tried updating it but the result was again as mentioned above.
So, how do I troubleshoot this? How do I get Bluetooth work on my Envy m6?
And yes I ran HP Support Assistance, but it says everything's fine. And in reality it isn't, Bluetooth not working.
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Dec 7, 2013
I have an HP Envy M6-1150sa onto thich I have installed Windows 7 (comes with Windows 8).
I am having trouble getting the bluetooth device to hold a connection with any device at all. I can run the scan for devices, connect to the device but as soon as the wizard is closed the device disconnects and remains disaconnected (greyed out in Devices & Printers). This is the case with multiple devices and the same happens every time. The same devices will attach to any other bluetootch system without issue other than this system so I am assuming its software related.
the best driver to use for the below hardware IDs?
USBVID_8087&PID_07DA&REV_7869USBVID_8087&PID_07DA
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May 20, 2013
I have Envy dv6t-7200 Quad Edition notebook and I recently installed Windows 8.1.
I can't seem to find how to enable bluetooth. Some things I can narrow it down to:
1) I am pretty sure that model DOES come with bluetooth (I think I remember using it before, but not 100% sure).
I can't seem to get the specs page of this product, but I bought it directly from HP site ...
2) I downloaded and installed the Qualcomm Atheros Bluetooth driver and Ralink Bluetooth Software driver that I found on the HP Support & Downloads site.
3) I don't have any mention of bluetooth in my Device Manager (generic or otherwise). From first appearance it would seem I don't have bluetooth on my notebook but again, I'm pretty sure I do have.
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Jul 1, 2014
I just downgraded to Windows 7 from Windows 8.1 and unfortunately the driver for the bluetooth server isn't working on this machine. What are the correct driver for the following bluetooth server device:
Device Id:
BTHENUM{f0b2dd71-fb14-4e-30-a62d-931874bf282f}_LOCALMFG&0000
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Jan 9, 2009
for those of you trying to get the dell bluetooth driver to install in windows 7, here's what i did! (M6400)
right click on the file file you downloaded from dell and click the " TROUBLESHOOT COMPATIBILITY"
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Sep 12, 2014
I recentlly bought a new HP 14-d106TX laptop. I have installed all the drivers from HP website.
But the bluetooth doesn't seem to be working. It is not detecting any of my bluetooth devices, neither my phone or my headset.
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Aug 30, 2014
I installed Windows 8.1(x64) and then installed all the HP Drivers downloaded from HP website. Then bluetooth was working. It stopped working(also not being shown anymore in Device Manager) after I tried installing software for HP Wireless Button Driver, it displayed an error message while installing that" Another program that is frequired for it terminated abnormally".
After this i tried uninstalling and reinstalling Bluetooth driver but still facing the same issue..
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Aug 8, 2014
My Bluetooth is not working since I update to Windows 8.1. I tried everything. Not working. Driver error. I test through a driver scanner. It days I needed Ralink Bluetooth PCIe Adapter version 2.9.27.0 .. Where can I get it?
Laptop Model: HP Pavilion 11z
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Dec 4, 2014
I have HP Pavilion 15 Notebook PC and BLUETOOTH DOESNOT WORK EVEN its column on change pc stting > pc and devices disappeared ... All this happen after update from WINDOWS 8 TO WINDOWS 8.1 ....
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Jul 17, 2014
I have just bought the Hp Split 13 X2, product no. E7G42EA#ABU and upgraded to Windows 8.1
I'm having real problems trying to get anything to bluetooth to my PC. Tried to find different ways to solve this , but had no luck.
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Jan 16, 2014
i just installed windows 8.1 on hp 430 laptop but now my webcam is not working and on board mic is not working and bluetooth is also not working.
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Aug 31, 2014
Recently i bought the HP 15-g009ax. I installed the driver which are specified in the fourm because there is no drivers in the HP site. i facing the problem with bluetooth. After I install the bluetooth drivers it not working. I am using windows 8.1
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Sep 30, 2014
When I check the Bluetooth driver in device manager,there's a message that says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19).
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Feb 25, 2014
I have HP model G6-2284CA with Windows 8 and my bluetooth has stopped working.
The generic bluetooth device is no longer in my device manager.
I've tried downloading different drivers from the HP site for my model but they do not do anything.
I've tried uninstalling and reinstalling drivers but that has also not fixed anything.
This could be due to updating drivers for my wireless card through Windows Update recently. That seems to be around the time that it stopped working. I need bluetooth to use my wireless mouse for work.
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Jul 25, 2014
I am using HP d103tx model running in windows7 Ultimate. But I am not able to use Bluetooth service at all.
When I am trying to send a file using bluetooth, no bluetooth is detected though I switched on my phone's Bluetooth. My phone is also not detecting my PC.
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May 22, 2014
I recently Upgraded my Laptop to windows 8.1. Before i was using Windows 8, in that i used Bluetooth to send files. But after upgrading to windows 8.1 Bluetooth is not working at all.
Product name: HP Pavilion g6 Notebook PC
Product number: C9L68PA#ACJ
I updated the latest windows update and in Hp assistant as well.
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Dec 26, 2014
After I noticed bluetooth not working after the upgrade--doesn't even show up on device manager. I actually got it working once -can't remember where the driver came from--and then hp pushed out a new ralink driver and it's not worked since even though i've tried several things, including direct download from mediatek. I have Ralink RT3290 802.11bgn Wi-Fi Adapter and just need a driver that will work. I think i have about 4 separate bluetooth stacks now--may be part of the problem--but the most recent one came from hp.
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Jun 15, 2014
I have HP Pavilion g6-2206tx Notebook PC which was running windows 8(64-bit).
Recently I updated to windows 8.1 . All things are fine after the update i.e., all the hardware and software are working properly expect bluetooth . bluetooth is not working & i tried all the ways to run it.
It seems that there is no bluetooth hardware in my laptop . I contacted hp also & they gave me 1 update and it also won't work.
My laptop product number - C0P19PA
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Dec 4, 2013
I have an issue with my Inspiron 3537 running windows 8.1 Pro.
My laptop is not discovering any Bluetooth devices and cannot be discovered from them either.
I have installed the latest drivers Dell Wireless 1705 WiFi + Bluetooth Driver and I updated the BIOS but the problem remains.
Here is a screenshot of the device manager, don't know if any other details needed ...
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Nov 26, 2012
I have an M6600 running Windows 7.
The BT Moust is a Dell Travel Mouse F299K. When I add it through the normal bluetooth menu, it seems to add correctly, but the blue light on the mouse keeps blinking.
I updated the BIOS to A12- that got it working for about 15 minutes. Then it quit and I'm back to where I started. I tried the mouse on two other machines and it works fine. Even on a Macbook Pro.
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Feb 12, 2013
I have a 2012 envy 15 with Win8.1 Update 1 and a few days ago, i noticed that there was a newer version of my graphics card so I decided to update it.
After the installation, the computer screen became black and I only was able to see the mouse pointer, So i waited for almost half hour and then decided to turn of my computer. I restarted it and it kept seeing a black screen (the windows logo appeared during the boot).
As I couldn't do anything with my computer, I decided to Refresh it in hope that it will return to a good state. During the refreshing the pc restarted but the power light started blinking , like the computer was at Sleep, and when the refresh finished, the screen was good, but the light kept blinking.
I tryed to shutdow the computer but when i turn it on again I didnt ear the Cd rom making the usual noise and the lights where blinking.
So i decided to maybe put it in sleep, but when i tried it, the computer screen when black for a few seconds and the pc went wake immediately, and when i try to put it to sleep again, the Sleep option was gone.
Then I thought that something went wrong with the refresh , so i clean install windows from a bootale usb drive since the CD wasn't working..
But that didn't work either, and to make things worst all my computer fans stopped working. So now I end up with a pc with a clean win8 install, the power lights keep blinking (both power button and the side light), no ability the sleep the computer, no cd drive and no fans..
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