HP Envy 15 Networking :: Bluetooth Disconnects After Pairing - Windows 8.1
Sep 21, 2014
After successful pairing it gets immediately disconnected again I am using a HP ENVY 15 Notebook PC with Windows 8.1 BT driver installed is Intel Wireless Bluetooth 4.0
Would MediaTek (Ralink) Bluetooth Software Driver sp65804.exe from HP download solve the problem ?
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Nov 19, 2013
My system is HP Envy m6 1104tx. It came with Windows 8 (64-bit) preinstalled and everything was fine until I chose to upgrade to Windows 8.1.
After checking with CompMgmt.msc I found that I had RaLink 3290 802.11 Wi-Fi adapter. Just below Network adapters I have 'Other Devices' and under it 'Bluetooth Controller' with a yellow exclamation mark on it. I tried updating the drivers, but it says "Windows was unable to install bluetooth controller' (could not find driver software for your device).
I updated almost all the possible device drivers, but this 'Bluetooth Controller' still shows a yellow exclamation on it.
Also in CompMgmt.msc I dont find 'Bluetooth' or 'Bluetooth Module' but instead there is a 'Bluetooth Profiles Devices' and inside that 'Bluetooth Profile Interface Driver'. I tried updating it but the result was again as mentioned above.
So, how do I troubleshoot this? How do I get Bluetooth work on my Envy m6?
And yes I ran HP Support Assistance, but it says everything's fine. And in reality it isn't, Bluetooth not working.
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Sep 19, 2014
I have a Hp envy dv7 notebook pc. Upgrade from windows 8 to windows 8.1 and my bluetooth stop working.Product name is HP ENVY DV7 NOTEBOOK.
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Jan 21, 2013
I have a Dell E6220 laptop with BT and have difficulty pairing with my Bluetooth headset. I was able to pair the Dell E6220 with my BT mouse (Microsoft 5000 Cordless Mouse), but I cannot pair either my LG Tone Wireless Bluetooth Stereo or the Platonic BT Headset.
The devices are in paring mode, and I go under Add Bluetooth device but the Dell never sees it. I also tried with my iPhone but the Dell cannot find it. It is odd because my BT mouse is working just fine.
Is there a known problem with BT headsets and the laptop? Are there maybe some drivers that need to be installed?
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Jan 3, 2014
I want to pair my HP dv6 with a Bose Soundlink Mini bluetooth speaker. I can't ... very frustrating. I paired the small Bose speaker to my phone very easily. BUT, to my laptop ..
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Dec 13, 2014
I bought a new laptop yesterday, Model - Envy 15t k000
I am not able too bluetooth option turn on or off. Do i need to install any drivers? if so what respective driver i need to install.
OS - Win 8.1
Note: WiFi is working fine.
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Dec 5, 2014
where can I find bluetooth drivers for HP Envy j126tx ?? BCM20702a0??
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Jul 11, 2014
I purchased an Envy 15-J108la notebook about a month ago (Windows 8.1 64). I also bought a Microsoft bluetooth mouse to use with it.
First I noticed mouse stoped working randomly, maybe 2 times a day. Sometimes it was enough to turn it off and on again to recover it, but sometimes I had to reboot.
I updated the bluetooth driver (Intel Bluetooth 4.0 Driver, 2014-01-18, Version 3.1), problem persisted but seemed to occur less frequently.
Today after installing an update for the wireless adapter the device manager reported that the Intel Bluetooth 4.0 device was faulting. Tried to dissable and re-enable but the device simply dissapeared. Now device manager reports a "Unknown USB device" with error 43, and bluetoth devices are not detected, no matter how many times I reboot.
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Nov 24, 2014
I purchased the HP ENVY m6-n113dx laptop from Best Buy and a 240gb SATA III SSD. When I re-installed the OS from a previous license that I owned for Windows 8.1 Pro x64, I could no longer get the Bluetooth radio working. The Qualcomm Drivers work great, or at least Windows doesn't find anything wrong with them. I did not format the original hard drive that came with the laptop so I replaced it to see if the bluetooth radio was working on a previous Windows 8.1 installation to find that it works great.
The drivers that were installed on the working OS are the same drivers as the replacement OS. The radio works with the previous OS, but not with the new OS. The only difference that I can tell is in the BIOS settings where I disabled the "Security" option regarding the HP Secure Keys.
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Jul 17, 2014
I have HP Envy 15-171nr notebook pc installed with Windows 8.1 pro. Since past 2 to 3 days I was not able to connect my mobile phone to the laptop through bluetooth. So I removed my phone from the paired device and again tried to pair it with my laptop, but I couldn't pair it. So I tried to reinstall the bluetooth driver from HP Recovery Manager. It was notified that the installation was successful but after that there is no bluetooth icon the PC Settings where I can switch on/off bluetooth. There is no bluetooth icon in the Device Manager as well.
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Oct 12, 2008
HP Pavilion 17-e020dx Notebook...
My wifi disconnects many times a day. Every other day the wifi adapter cannot find any router signals at all. It's been happeneing since new. I gave up on HP support as they never fixed ths issue and now the warranty has run out. At any rate I can get along by turning Wifi off/on when it drops connection, and rebooting the laptop when the adapter fails completely. Many posts indicate that a new adapter fixes the issue, but HP won't approve one. Naturally I am not going to buy HP again.
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Jun 24, 2014
My compaq presario CQ62 laptop's wireless adapter frequently disconnects while I'm online. is there a driver update that will correct this?
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Sep 12, 2014
I recentlly bought a new HP 14-d106TX laptop. I have installed all the drivers from HP website.
But the bluetooth doesn't seem to be working. It is not detecting any of my bluetooth devices, neither my phone or my headset.
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Aug 25, 2014
my Bluetooth, I can't enable it. I think the image explains more than words. OS: Windows 8Laptop: HP Pavilion g6.
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Aug 8, 2014
My Bluetooth is not working since I update to Windows 8.1. I tried everything. Not working. Driver error. I test through a driver scanner. It days I needed Ralink Bluetooth PCIe Adapter version 2.9.27.0 .. Where can I get it?
Laptop Model: HP Pavilion 11z
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Mar 1, 2014
i want bluetooh driver for HP Pavilion 15-e026AX ,havng instaled windows 8.1 pro 64 bit. it havng amd proccerer and amd graphics...
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Sep 18, 2010
I am using HP EliteBook 8440p,with Window 7 professional. I installed the Bluetooth driver downloaded from HP but the Wireless Asistant still showing my Bluetooth as disable, I can not enable and the caption say "This device has been disabled in the computer setup utility and cannot be enabled from Wireless Assistant.
The Bluetooth icon is also missing in Control Panel tray.
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Jul 17, 2014
I have just bought the Hp Split 13 X2, product no. E7G42EA#ABU and upgraded to Windows 8.1
I'm having real problems trying to get anything to bluetooth to my PC. Tried to find different ways to solve this , but had no luck.
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Aug 31, 2014
Recently i bought the HP 15-g009ax. I installed the driver which are specified in the fourm because there is no drivers in the HP site. i facing the problem with bluetooth. After I install the bluetooth drivers it not working. I am using windows 8.1
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Feb 25, 2014
I have HP model G6-2284CA with Windows 8 and my bluetooth has stopped working.
The generic bluetooth device is no longer in my device manager.
I've tried downloading different drivers from the HP site for my model but they do not do anything.
I've tried uninstalling and reinstalling drivers but that has also not fixed anything.
This could be due to updating drivers for my wireless card through Windows Update recently. That seems to be around the time that it stopped working. I need bluetooth to use my wireless mouse for work.
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Jul 25, 2014
I am using HP d103tx model running in windows7 Ultimate. But I am not able to use Bluetooth service at all.
When I am trying to send a file using bluetooth, no bluetooth is detected though I switched on my phone's Bluetooth. My phone is also not detecting my PC.
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May 22, 2014
I recently Upgraded my Laptop to windows 8.1. Before i was using Windows 8, in that i used Bluetooth to send files. But after upgrading to windows 8.1 Bluetooth is not working at all.
Product name: HP Pavilion g6 Notebook PC
Product number: C9L68PA#ACJ
I updated the latest windows update and in Hp assistant as well.
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Aug 14, 2014
I just tried connecting my ps3 controllers to my laptop and I realized its not detecting my bluetooth adapter. I am on a probook 470 g1 with a realtek 8188 ee wifi card, is the bluetooth adapter built into it ?
I have tried ALL drivers on the support page, realtek bluetooth driver for win 8.1 says that don't have a realtek bluetooth adapter.
Does my probook 470G1 even have bluetooth? or is this a windows 8.1 driver issue ....
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Jun 15, 2014
I have HP Pavilion g6-2206tx Notebook PC which was running windows 8(64-bit).
Recently I updated to windows 8.1 . All things are fine after the update i.e., all the hardware and software are working properly expect bluetooth . bluetooth is not working & i tried all the ways to run it.
It seems that there is no bluetooth hardware in my laptop . I contacted hp also & they gave me 1 update and it also won't work.
My laptop product number - C0P19PA
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Sep 14, 2014
I installed windows 7 on my hp envy m7-k010dx and everything worked fine. but i got a new haerdrive and reinstalled it and all my drivers but the bluetooth doesnt seem to want to work. the system knows its there but it cant find my bluetooth mouse. do i need to reformat everything and reinstall?
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Aug 21, 2014
I have a new HP Envy TS 17 Notebook PC, Windows 8 operating system.
Network Adapter Driver info for WiFi connection:
Provider: Intel Corp
Date: 09/19/2013
Version: 16.5.3.6
Signer: Microsoft Windows Hardware Compatibility Publisher
I keep losing WiFi connection. And yesterday I had to do a restore as WiFi completely disappeared from my computer. It just was no longer there. If happens again do I hv to restore again? What is the reason with losing/dropping WiFi connection.
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Dec 7, 2013
I have an HP Envy M6-1150sa onto thich I have installed Windows 7 (comes with Windows 8).
I am having trouble getting the bluetooth device to hold a connection with any device at all. I can run the scan for devices, connect to the device but as soon as the wizard is closed the device disconnects and remains disaconnected (greyed out in Devices & Printers). This is the case with multiple devices and the same happens every time. The same devices will attach to any other bluetootch system without issue other than this system so I am assuming its software related.
the best driver to use for the below hardware IDs?
USBVID_8087&PID_07DA&REV_7869USBVID_8087&PID_07DA
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Nov 14, 2014
I have a HP ENVY TouchSmart 14t-k000 CTO Ultrabook. It just went out of warranty a month or so ago but started blue-screening rigth after that - I had to reinstall Windows 8.1.
Since the install, my wifi has not been working properly. (I can use an Ethernet cable without a problem.) Sometimes it will say the wifi is connected with full bars, but then I get a "DNS_PROBE_FINISHED_NO_INTERNET" when I try to pull up any browser and nothing will load. Other times it just won't connect at all. The weird thing is that 5% of the time it will work fine, and I'll be able to use wifi no problem for a couple hours at a time.
What could possibly be going on? Is it a driver issue? Should I get a new network adapter? Is it a settings issue?
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Apr 21, 2014
I have an HP Envy 17-j053ea Notebook running Windows 8.1 64bit. It has an Intel Centrino Wireless-N 2230 network adapter. I am guessing from other posts that this adapter can't handle Windows 8.1 which is why I am continuously losing my wifi connection (other devices not running Windows 8.1 are fine). Is there an update or another driver? installing it and making it work on my notebook?
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Dec 22, 2014
i was buy laptop, HP envy 14-u009tx
original is using win8, but i am familier with this os, so i downgrade to win 7 64 bit.
here hardware ids :
pciven_14e4&dev_4365&subsys_2230103c&rev_01
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