Lenovo 11e E/Edge :: E531 - Could Not Log In Using Fingerprint Reader
Dec 3, 2013
Yesterday my fingerprint reader worked correctly, but today I turned on my computer and I could not log in using my fingerprint reader. Then I looked to device manager and there was an unkown device. So I tried to reinstall fingerprint drivers but even though it still does not work and in device manager is "unknown device". How to make it work? I tried to install this driver: [URL] ..... I use Win7 64bit.
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Nov 26, 2012
I have an E420S and over the past 2 days I've noticed that the fingerprint reader will suddenly get HOT, rapidly. So hot that I've got a couple red burns on my palm.
I'm out of warranty, so all I can think of is uninstalling the drivers for the fingerprint reader, but I can't find them in the device manager.
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Feb 22, 2014
I have another question regarding the E440 specifically. The technical spec sheet says optional fingerprint reader, but I don't get that option on any of the customizations for this laptop. Is it really no longer an option?
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Oct 16, 2013
I have an Thinkpad edge E530 Laptop with Firefox 30. In this browser the Fingerprint Reader software Does not work.
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Sep 16, 2013
I have a problem with my dvd-rom. Whenever Im on battery, dvd-rom automatically turns itself off and I'm not able to turn it on again, clicking "power on" doesn't have any affect, and there is no setting in power manager that is related to this.I tried to reinstall microsoft drivers for dvd device,I tried to update PM and PM driver, but it didn't work. When I remove it in device manager and reboot system then it is ok, but this solution lasts until next boot.
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Nov 13, 2013
I have a brand new Edge E531 that I have upgraded to Win 8.1. I am trying desperately to learn to use the TouchPad, and by tweaking the various settings I am able to get it to work ok.
Except for one thing: sometimes, it seems that the TouchPad will automatically perform the default action in a dialog box or click a button automatically.
I have gone through all the settings and see nothing related to this.
Is this known behavior? Can it be prevented?, I know I can disable the TouchPad and only use TrackPoint, but since Lenovo no longer has separate right and left mouse buttons, I find it hard to use.
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Sep 5, 2013
I have a Lenovo E531 and Upon turning the Laptop on after having it unplugged for a short period of time, it will turn on to a screen that says..."Battery Critical" or something to that effect, telling me it can't boot and to plug the machine in. So I turn off the laptop, pull the battery out, plug the battery back in and then turn it on and it boots just fine.
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Feb 6, 2009
I just installed Skype, mostly to test the camera, and the green light is on but I can't see anything. Skype just shows an outline of a camera with a diagonal line though it no matter which camera option I pick.
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Nov 27, 2014
Lenovo thinkpad edge e531 - How to know charge fully?
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Dec 11, 2013
So i bought a new refurb e531 i7 3632qm 4rb ram 500gb 7200rpm drive. Machine runs awesome however As soon as i turned it on i noticed it gave a battery not geunine message from the bios had to push esc to continue.
Ignored it figured maybe it would learn the battery or something.
Anyhow its been a good 10 hours now still give me the message as well as i noticed its not charging when plugged in. In an attempt to fix this i have.
updated bios. Uninstalled and reinstalled newest power management software and driver's shutdown system unplugged power cord pulled battery and waited 30seconds and reinsterted battery then charger.
Im so far not impressed with this geunine battery firmware built into the system cant even detect their own battery !!
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Nov 13, 2013
I have a new Edge 531 just upgraded to Win 8.1. The Lenovo Solution Center gives me a Virus Protection Alert - even though Norton says all is OK. When i click to enable anti-virus in the Solution Center, nothing happens. How do I cancel the message?
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Jun 20, 2014
When my E531 is connected to Onelink Dock Pro and the lid is closed, at least 50% of times it won't boot up. When I open the lid, either there is a boot screen or the screen is blank. Usually when I hold the power button for a few seconds and then try again, computer boots normally. For me it seems this is some kind of a BIOS issue because Windows is not booted yet. Sometimes the problem occurs when the lid is open too. Without the dock the computer functions properly.
At first i had a BIOS version 1.23 (which I didn't found on the internet btw) and then tried to fix a problem by downgrading to 1.22. I also changed several BIOS options reagarding the booting process. I have the computer on a shelf where the lid cannot be opened.
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Aug 4, 2011
After installation updates from Lenovo Update I always get error "rundll" when I start system with message: There was a problem starting C:Program The specified module could not be found.
I have new E531 with Windows 8 and after Windows Updates was all right.
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Oct 28, 2013
I just purchased a Thinkpad Edge model E531. The shop transferred data from my previous laptop. I am getting an alert message that says I only have1.21G free of 13.67G on my primary drive. Is this a problem, and how can this be the case on a new machine...
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Nov 14, 2013
just received my new E531 Edge Thinkpad from Lenovo.
Right now I'm not able to boot from CD, it will always boot into the preinstalled Windows 8.
I've tried the F12 method to select a different boot device during startup where I can see the installed DVD RAM drive and select it, but no effect it returns immediately to the select screen.
I've played around with the various BIOS setting disabling the secure boot option and changing the boot order so that the DVD drive is first. Then the system will check for the the CD (you can hear it spinning during start up) but will start into Windows 8 right afterwards again.
I checked with various bootable CDs as well as DVDs but always same effect.
What am I missing? Any other BIOS or Windows 8 settings I need to change for that.
I have other Lenovo notebooks running like the X230, the T520 or an older T61 where booting from CD never seems to be an issue.
As the DVD drive is working correctly within Windows 8 I assume that it is in general functioning and shouldn't be broken.
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Dec 4, 2013
I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update.
I downloaded latest Fingerprint driver from lenovo site.I am on Windows7 64 bit.
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Jan 3, 2010
Periodically, when trying to unlock my T530 using the fingerprint reader, the reader is unresponsive (green light not on), forcing me to log on using my Windows password. This only seems to happen when the machine is powered on and is locked. After logging on manually and rebooting, the problem goes away, but will periodically return when the machine automatically locks itself after 10 minutes of inactivity.
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Mar 4, 2014
I am using an X1 Carbon (2014 Gen). Win 7 - 64 bit pre installed. Latest finger print manager pro software from lenovo 8.01.07. Tried everything and all possible combinations on the fingerprint software. But can't start my machine by swiping. The reader works perfect otherwise. I can pass bios log on to windows etc. But I still have to go through the power on button. I observe that in the new software (unlike in the earlier ones) there are no start on buttons to be clicked above the fingerprints. how to bypass pressing the power on button and start the machine directly by swiping the enrolled finger?
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Mar 15, 2014
I have an X230 to which I would like to add fingerprint reader. I have ordered a brand new palmrest with fingerprint reader. My question is, is this a simple plug and play operation or will there be bios config to do and drivers to add?
I have an mSATA SSD will this cause any issues...
ThinkPad X230 (2325) | CPU I5-3210 (2.5GHz) | RAM 8GB | 128GB mSATA | 180GB Intel 520 SSD | 12.5" IPS Panel | Intel HD Graphics | Intel Centrino Advanced N6205 2x2 AGN | Intel PRO/1000 LAN | Bluetooth | Low-light 720p HD camera | Dolby Audio | Backlit Keyboard
Win7 Pro 64bit
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Nov 10, 2013
Validity fingerprint sensor - how to replace power-on password with fingerprint?
new fingerprint manager for thinkpads with VALIDITY reader has only fingerpint enrolment capabilities and cant find any optio to use fingerprint instead of power-on password or HDD-password thinkpad e431 ....
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Aug 26, 2014
I am a recent owner of the T440s (unfortunately with the LG panel).
I have checked every single fingerprint setting I could find. I also tried older drivers and older versions of the fingerprint manager.
When I start up the machine, I cannot use the fingerprint reader to login. It does start flashing, but no reaction whatsoever. I can only login using my password.
It does work very smoothly when waking from sleep or hibernation. It also becomes active when I want to enter bios. Just not at startup.
Win 7 ultimate 64
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Dec 22, 2013
I've got an x240 with bios enabled fingerprint and the latest fingerprint driver/utlity installed, a fingerprint registered and all the options checked for fingerprint to be integrated and boot.
When the laptop is powered off the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint power on work?When the laptop is in sleep mode the fingerprint swipe doesn't boot the machine, no LED on it, it's dead. How do I make fingerprint resume from standby work?When win7 boots and it's at the CTRL+ALT+DEL login screen the fingerprint LED is green, a fingerprint swipe does nothing. How do I get single sign on to work?Only when I manually hit CTRL+ALT+DEL will the Fingerprint graphic then show on screen, at that point the swipe works. How do get the fingerprint to log me in without any manual intervention? The x201 I had previously did all this without an issue.
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Oct 28, 2012
For whatever reason my ringerprint reader stopped working. I've uninstalled and re-installed the driver, software and done just about everything I can find online.
In the device manager it usually shows up, but sometimes doesnt. In the control panel>biometric devices, it shows up less often, usually only after i've clicked "Scan for hardware changes."
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Oct 26, 2014
I currently have a thinkpad T400 2767 and up until a few weeks ago it was working fine, but then I got a device not recognised error in windows and the fingerprint reader stopped working. I rebooted and it was gone. Not in device manager or even in BIOS options.
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Oct 29, 2009
I have a new X240, and the fingerprint logon no longer works after the computer resumes from standby or from a lockscreen (screen saver). I have checked other solutions here and in other sites, namely:
1. unchecking the power option of the fp reader in device manager,
2. and switching the 30-day standby in Lenovo Settings
Neither of those solutions have worked. I have the latest BIOS and FP driver versions. I made sure the the FP was enabled in BIOS, and I even switched the settings to allow internal FP reader only. Still, the FP will only work when I first power on the laptop, but not after resuming from stand-by. I have checked in Device Manager after manually entering the password, and it says that the FP is working properly.
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