Dell Vostro 3560 :: Fingerprint Reader No Longer Works At Log On Screen Or Lock Windows 8
Nov 4, 2012
I installed Windows 8 on my Vostro 3560 and even installing the new driver for Win8 video card AMD HD 7670 Randeon the note presents several bugs this board, such as:* apps made for Win8 (with technology underground) not roam well with AMD board, where they are fighting or simply leave the slow note.* The computer now does not go into an idle state automatically after the time set in the Power Options, due to various errors that prevent this driver please note the suspended state.* The fingerprint reader no longer works at the log on screen or lock Windows 8. The reader only works when I'm on the desktop or on the start screen, also due to a problem with the video card drivers because it is causing several incompatiblidades system.All these mistakes I vii event log windows.Have I contacted AMD who said that Dell is to update the driver for the notebook has two cards (intel and AMD) and fits Dell make changes and corrections.And then Dell??
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Mar 11, 2013
I have purchased a new laptop (Vostro 3560) with Windows 8 64 Bit. The fingerprint reader stops working, after reinstalling the touchpad and fingerprint reader sometimes the reader starts working again (i.e its detected and I can login to windows by swiping my finger). It says the fingerprint reader is not found (on the Windows Login Screen) and the icon in the DP Fingerprint Software has an x in a red circle.
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Jan 7, 2012
I have a T440p with Windows 7 Pro. Except on rare occasions, I am unable to log into Windows with my first swipe across the fingerprint reader. The green light is on when I do the first swipe and it immediately goes off and stays off for around 15 seconds, during which time another swipe does nothing. Then the green light will return and a second finger swipe will log me on.
It's made using the fingerprint reader for login impractical, because it's faster to just go to the password screen and log in that way.
Thinkpad T440p: i7-4800MQ | Crucial 16GB DDR3-1600, 9-9-9-24 | Samsung 840 Evo 500GB SSD | Intel 7260 Dual-Band AC Wireless | Windows 7 Pro
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Jan 3, 2015
Because of a virus, I recently had to reinstall Windows 7 Professional 64-bit. I have gotten everything else working except the fingerprint reader.I have installed the Validity Fingerprint Reader driver from the Dell Support site. The fingerprint reader shows up in the Device Manager. However, the Biometric Devices applet doesn't appear in the Control Panel.
I tried letting Windows update detect the fingerprint reader. It installed a driver for a Synaptics device. This was enough to get the Biometric Devices applet to appear in the Control Panel. However, when I tried to configure the fingerprint reader, I got an error saying no fingerprint management software was installed. I have seen lots of posts online directing me to validityinc.com for drivers or the DigitalPersona software, but Validity Inc. seems to have gone out of business. The DigitalPersona software is available on the Dell Support site for my service tag.
I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results.
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Dec 16, 2014
I installed the most recent ThinkVantage Password Manager software yesterday through the Lenovo Solution Software. It is version 4.70.20. Today, when I booted my computer, my fingerprint reader is no longer working (it worked yesterday before the installation and all day yesterday after the installation). I cannot find a fingerprint reader in Device Manager, but there is one "Unknown USB Device (device Descriptor Request Failed)" which is listed as not working in device manager.
I feel like the software update killed the fingerprint driver as it is no longer available in any application (windows logon, website logon, etc.).
I've installed no other software recently and have uninstalled and reinstalled both the ThinkVantage Password Manager and Lenovo Fingerprint Manager Pro (version 8.01.26(x64) today to try to resolve the issue.
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Nov 12, 2012
Update utility doesn't seem to support that "-writehdrfile" parameter.
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Jun 19, 2009
I was wondering if it would be at all possible to add the fingerprint reader after purchasing the laptop?
I have the laptop in my sig and it doesnt have the fingerprint reader, and i now have a need for it
I have managed to find the following on ebay:
http://cgi.ebay.co.uk/DELL-0j448c-J448C-VOSTRO-1510-PALMREST-MOUSEPAD-F182_W0QQitemZ380130791881QQcmdZViewItemQQptZUK_Computing_ComputerComponents_KeyboardsMice?hash=item58818f91c9&_trksid=p3286.c0.m14&_trkparms=65%3A12|66%3A2|39%3A1|72%3A1690|240%3A1318|301%3A0|293%3A3|294%3A50
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Aug 7, 2012
I just bought a Dell Vostro 3400, and i am having a nightmare with this Fingerprint Reader. I tried installing the Digital Persona Fingerprint Reader [URL] .... and it worked, but the program kept telling me that there was no Fingerprint reader detected. Then i tried to uninstall and reinstall the program, but when I did, the program said that a previous version was not found to update, so it couldn't be installed. I don't have a recovery CD either.
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May 2, 2009
On my Vaio TZ150N, after installing Winows 7, everything works, except the built-in WebCam. I have tried re-installing the drivers from both Sony and Ricoh, but no use so far.
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Jan 22, 2014
All of my on screen display notifications (volume, brightness, caps lock, numbers lock) no longer work. How to get them back?
I have X220, Windows 7, 64 bit.
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Aug 5, 2011
New 2nd generation vostro 3550 laptop fingerprint reader driver software is available in dell online but there is no application software for fingerprint reader without any application how will I use it?
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Nov 16, 2008
I reinstalled windows on my laptop, and I go to re enroll my fingerprint with the fingerprint reader. The Fingerprint reader suite says I have no fingers enrolled, but when I go to enroll my finger again, it says the fingerprint is already enrolled. But I can't find it anywhere. I'm assuming the saved fingerprints are saved to the device itself, but I can't seem to import the saved prints.
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Jun 19, 2009
I'm having trouble with the fingerprint reader on my M4400. I have done a clean install of Windows 7 RC x64, and installed the relevant drivers, but the only software that recognizes the fingerprint reader is Embassy Wave bundled by Dell (which seems a bit, well, clunky ).
I have tried UPEK's Windows 7 software, which installs fine, but it cannot find the fingerprint reader. The same happens with DigitalPersona too; it installs perfectly but can't find the device. The fingerprint reader is listed in the control panel (it shows as '5880', which is the combined Broadcom fingerprint reader, smart card reader etc.), so I'm not sure why nothing but Dell's software can 'see' it.
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Sep 13, 2011
I have Dell Latitude E6420 with Windows 7 OS installed.
The driver for Biometric device is also installed. But windows is not finding any biometric device as shown in the following picture message.
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Jun 12, 2013
I have a brand new Dell Vostro 3560.CPU fan has been working constantly, even when the CPU is very low. The noise is awful! There is no software installed only new win7, latest DELL bios A13 and all latest drivers (chipset, video card, etc).I have performed and CPU fan disgnostic (reboot->F12 ->Disgnostic) it is passed. CPU FAN speed is reported 4600RPM.
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Apr 3, 2013
I have 10+ years experience, but I cant resolve this bug. I have a 3560 Vostro, new running win7. It has never went to sleep or hibernate properly. I have set it to go to sleep after 10 minutes and hibernate after 120 minutes, neither work as I wake up the next morning to find the laptop still running. ALSO I set the power button to "hibernate" and when pressing that it takes me to the log into windows screen. It seems like the computer goes to hibernate and IMMEDIATELY wakes up to the login screen.
Is there a program or setting that is preventing the PC from sleep/hibernation?
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Mar 29, 2013
I think there are many others' complains about the fan noise. When in a quiet night the fan's suddenly noise really hurts me. Finally I noticed that it is the PCH diode that trigger the fan. when the temperature of PCH goes over 65 C, the fan starts running at full speed while CPU is around 50 C and lower. So will the next bios solve this problem? just make fan starting running at 65 C or lower with a very slow rpm to just cool down the PCH, rather than a instant full speed running at 70C. And I also want to ask that why the PCH is so hot, there is no any cooling part on it?
I also have to complain the HDD overheating. 42-45C is a normal temperature now while my 5 years old Inspiron 1520 is normally 35-37 C. the place for the HDD is not perfect. It avoids the feeling of vibration when putting HDD down your wrist, but the CPU heat around it becomes a new problem. I think it is unsolvable. And the workmanship of DELL is getting worse, since my new Vostro 3560 has many small flaws...
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Jan 25, 2013
I bought a Vostro 3560 without the 32GB mSATA caching option. I found out that I need a new daughter card 82PYC in order to get the mSATA port available for my Vostro configuration, because the connector is not available if bought without the mSATA caching option. The question is, is only caching with the mSATA port/drive possible or can I buy a larger mSATA drive (say 128GB) and use it as ssd boot drive ?
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Oct 17, 2013
I just upgraded to Windows 8.1, and now the fingerprint reader doesn't work anymore.
I know that Win 8.1 has built-in biometrics support, so I tried uninstalling HP SimplePass, without success. I updated the drivers to the latest I found (4.5.123.0), I tried uninstalling/reinstalling the drivers, I started the "Windows Biometrics" service, I basically tried everything I could think of.
Right now, the Fingerprint reader drivers are installed correctly and it's detected by the system, but in Control Panel, the "Biometrics" category is not there. Also, in PC Settings => Accounts => SIgn-on, the Fingerprint option is disabled.
What I can do more? Or wait for newer drivers?
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Dec 30, 2014
My dell Vsotro 3360 will no longer boot up. It gives a 2 beep error on start up and nothering comes on the screen.
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Aug 13, 2013
I believe my fingerprint reader died a death after a windows update. I have tried reinstalling drivers several times but no luck, the computer doesn't even seem to recognise that a scanner even exists anymore. Its incredibly frustrating...well not as bad as this constant blue screen and crashing. I don't really understand the reason for it, but to be fair I don't really know what im looking for when the blue screen appears....it mentions something about a usb driver i believe. There isnt even anything plugged in to any ports when the crashes take place.
Im really not happy about these issues with a laptop that is no more than 6 weeks old.
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Nov 11, 2014
I have a vostro 3560, and turn it on after passing the initial checkup gives me a beep followed by silence and again on beep, no video signal gives and does nothing. which could be wrong with this machine ?.
The beep error code is only 1 continuous beep with the same time separation between the two beep, while not turn off the machine, the same sequence is repeated beep.
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Oct 13, 2010
I have a new W510 but I cannot get the fingerprint reader working for Windows logon. I have the Lenovo fingerprint software installed. It can enroll my fingerprint with ease, which also shows that the reader works. I have turned on the option "use fingerprint scan instead of password when logging into windows". When I restart Windows, I see a fingerprint logon option, but it still defaults to CTRL+ALT+DELETE. When I pick the fingerprint option and scan my fingerprint, the lght blinks twice and nothing happens. I know from my old W510 that I should be seeing a Lenovo Fingerprint icon on the logon screen, but I just cannot get that to display. What have I missed?
The virtual agent was no support - it gives me a setting that doesn't exist, tells me to reboot, tells me that the first time I log in I will need both fingerprint and password, but afterwards it only needs fingerprint.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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May 25, 2013
Having any issues with the fingerprint reader on Win 8 64 Bit on the T500? Windows is not detecting any biometric devices.
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Sep 8, 2012
I wanted to do a clean install on my new laptop and this is the only thing I can't seem to get working so far. The Validity driver from the HP website is installed but, there's no security software listed for this device. I tried Protecttools and it said it wasn't supported on this device, I also tried Simple Pass and it wouldn't start without crashing. I'm not even sure I'm installing the correct software.
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Feb 2, 2009
I've recently upgraded my XPS M1730 to Vista and upon doing so I've noticed that both my headphone jacks no longer work...
Only the one closest to the front of the laptop works, the middle jack doesn't work. Any ideas if this has to do with Vista?
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