Lenovo T400 / T500 :: Conexant 20672 SmartAudio HD (driver 8.32.43.0) Stopped Working After Updated To Windows 8.1
Feb 11, 2009
The Conexant 20672 SmartAudio HD (driver 8.32.43.0) stopped working after I updated to Windows 8.1.
Everything looks ok, no error message when I start Windows and the device manager says "This device is working properly.".
But when I try to play a file on Zune or VLC, I hear no sound. When I try with Music metro app, an error says:
"Can't play. Make sure your computer's sound and video cards are working and have the latest drivers, then try again.
0xc00d11d1 (0x8007007e"
I tried the troubleshooter, but it says it couldn't identify the problem.
Anybody had the same issue?
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Jan 26, 2015
I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!
ThinkVantage Fingerprint Software is 6.0.0.8102.
Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.
Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add).
What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.
I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.
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Jul 7, 2014
After reinstalling W7 the lenovo solution center was complaining saying that the System Device Driver is not working. I saw that the SD card reader was not working neither so I assumend the missing driver was that one.
From the Lenovo page I dowloaded the driver for the Multi Card port for W7 and T420. After installing it the message dissapeared and the SD cards were recognized properly.
However, after rebooting the system, after a while, the mesage appeared again and the card reader stopped working.
I did install it again and the same happened. It was working and after two reboots stopped working.
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Jan 9, 2010
I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit. Been working fine since September 10. Today when simply trying to logon the fingerprint sensor has stopped working. Laptop had not even been moved, simply resting on desk and then switched on from powered off.
A few times since have received message that "USB device is being installed" with finally "USB Device could not be installed. There is a problem with your device." Device Manager showed a problem with "USB Composite device"
Powered off/on gave same symptom.
Downloaded & installed latest fingerprint software 7wf162ww.exe. Installed OK. USB device appeared to then automatically pick up and reinstall correctly. BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.
Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor. Please confirm the sensor is ready."
I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot. As if it is being constantly turned on?
Fingerprint sensor is AuthenTec Inc. AES2810
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Mar 23, 2009
I've updated the BIOS on my t500 Monday. Followed all directions. Now when I power on the t500, it takes 10 minutes before it begins to boot. I see the lights, I hear the fans, but not video for 10 minutes.
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Nov 7, 2013
I had an admin power on password on a T420 that contained a character that isn't allowed in the newer version (old password had a dash - in it) and I didn't remove the password prior to update so now I can't get into the BIOS as admin - are dashes changed to something else during update or can I revert back to a previous bios version (if so where are they located)?
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Jul 4, 2014
I have trouble with my audio driver on my lenovo laptop. After I updated BIOS to version 1.21, my sound stopped working. I tried to reinstall audio driver, but when I reboot my computer, sound is not working again.
I read about flashing BIOS back, but I dont know where to download old version.
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Mar 3, 2014
I have a T440p with a Windows 7 professional 64 bit. I got the same problem: camera light is on, but I can't see any preview but only a crossed camera on a grey background.
Since my operating system is Windows 7, I don't have a "setting app" in my laptop.
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Oct 14, 2012
yesterday my E330 arrived with no operating system installed. After the Windows 7 Ultimate installation was finished I was already disappounted, because no driver was detected. So I had to manually download all drivers from the slow lenovo site. After I installed all drivers (also BIOS updates and Win updates) the Wlan wasnt working. Tried both, the realtek and the broadcom driver, none of them is working. Can't conntact the support because the page won't load. After a few hours of trying to fix the problem I dont know what to do anymore.
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Apr 18, 2012
The Lenovo fingerprint reader software isn`t running on windows 8.1?
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Sep 28, 2013
I have purchased a Lenovo Thinkpad T430. This laptop came with pre-installed Windows 7 Pro. However I want to use Windows 8 which I have a recovery disc for.
I built in a SSD instead of the optical drive. So I don´t have a optical drive. On this SSD I want to run my OS.
With a software from Samsung (manufacturer of my SSD) I was able to copy the Windows7 OS on my SSD.
As I mentioned above I bought a laptop with installed windows 7 pro and a Windows 8 upgrade disc. Therefore I got the "Operating System Recovery Dis Windows 8 Pro. (OEM Activation 3.0 Required)".
The problem now is that I have an upgrade disc but no optical drive. So I created an image of the upgrade disc and with this image I have created a bootable USB stick with the following program:
[URL] ....
When I boot my laptop using the bootable USB stick everything seems to be working until to the point where I have to accept the EULA.
So I chose a language, and clicked on "I accept the agreements".
When I want to click on "next" I got a error message "recovery failed".
Please have a look on the following picture taken with my smartphone. The language used in this picture is german as i live in Austria.
Link to image
How I can upgrade to Windows 8? Why the upgrade disc is not working?
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Dec 29, 2012
why the Windows 8 camera app show the camera with a slash across it instead of an image?
I also tried the manycam app and same behavior is noticed. Is the camera bad? I checked the driver version it is the latest that is on the Lenovo Site for Windows 8.
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Mar 31, 2013
I have a T430s computer model 2352CTO, running Windows 8.1, 64-bit version. Prior to upgrade from Windows 8.0 all drivers were updated. The USB 3 ports worked correctly, in particular running an external 1gb hard drive. After update to 8.1, the USB 3 ports still work, but only for about 30 seconds then the hard drive shuts down. The power light is still lit on the hard drive, but it no longer shows in windows explorer.
In device manager, I went to Universal Serial Bus Controllers -> USB Root Hub ->Properties->(under General it says "This device is working properly)->Power Management->Unchecked the box for "Allow the computer to turn off this device to save power". Unfortunately this does not seem to stop problem.
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Jan 6, 2014
I received a T410 and worked two days on it. From one office I moved to another location and worked for some hours. After lunch I started the machine again, but neither touchpad nor keyboard is working. If I connect a pointer via USB on the machine the pointer is working, keyboard unfortunately not.
Ok. Admins installed it new. I worked one day, next morning same issue. Well, back to admins, reinstallation completed. Again for two days I could work without any problem. So as it happened the third time admins decided to provide me a new hardware: I received a T420. I have been working with this one week without any error.
I took the notebook home. I had been working with it for one hour. I used a USB-to-bluetooth wireless pointer. No problems so far.
I got back in the office this morning an guess what?!?!?! Same problem as for the T410: Windows is starting up but touchpad and kayboard is not working at all!
What did I? In my opinion nothing special:
1) Started up machine
2) Added pointer
3) Connected via WLAN to network at home (settings for Home-Network applying)
4) Packed the notebook into my suitcase and took the flight.
5) Back at the office connected via LAN to network, connected via VGA to monitor, added usb-keyboard, added pointer.
What can this be? I mean I'm able to destroy to different machines! Only common is Windows 7 and T4xx series...
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Jun 26, 2014
My Thinkpad T430, less than a year old, is having issues - corrupted .dll files, Windows Update not working, all sorts of fun stuff. I've exhausted pretty much every other option I can find to try to repair this at this point. The nuclear option is a reset to Lenovo factory settings from the Windows repair environment accessed by pressing F8 during boot, but before I do that I want to understand *exactly* what I would be doing to my computer.
Specifically: will a factory reset return all Windows system files to their original state, meaning there is no chance that the issues I'm having will persist? Will it guarantee that Windows Update will work again and that all of my .dll and other system files will be in a fresh, non-corrupted state? Does the process replace current system files with original versions that were installed on the computer?
I just don't want to restore to factory settings and find that Windows Update still won't work and now I have to install over a year's worth of updates manually from the Microsoft website, one by one, or go through the trouble of having to reinstall all of my programs, get my files back on the computer, fix settings to be as I want them again, etc. only to not have these issues fixed.
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Mar 11, 2014
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models?
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Jan 26, 2012
I have tried to make a fresh Windows 7 installation, but after installing updates via Lenovo System Update the system gets corrupt.I replaced the hard drive on an T400 and loaded a image that I had on to the drive. After a installing a few updates and program I noticed strange system beaver. So I did a system file check and it came back that files was corrupt and cold not be repaired.So I did a new fresh Windows install. But it to became corrupt after just running Windows Update and Lenovo System Update.So I ran some hard drive and memory diagnostic without find and problems.
Then I did a new Windows 7 install again. After I installed all recommended updates from Windows Update I did a system file check, all OK. The I installed Lenovo System Update and all its recommended updates and did a new system file check, Windows system files corrupt. What Lenovo update is destroying the system?
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Jun 9, 2010
I installed Windows XP.
I haven't ACPI Driver and Unknow driver.
I haven't found driver ACPI for Windows XP - SP2.
Lenovo T410 / 2537 / KS7
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Aug 18, 2014
Just today the trackpad on my t440s completely shutoff. When I went to examine the driver it said it had been disabled. Unfortunately, for some reason, the Device Manager wouldn't allow me to reinable it. And so I decided to uninstall the driver.
After doing so, I looked up the correct driver and attempted to install it. To my dismay, I recieved this message:
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Jun 4, 2013
The normal LED on thinkpad lid is a red dot that appears on top of i. This dot does not light up. Am I missing some thing to make this i on the logo blink again.
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Jun 4, 2011
i ve got thinkpad t440s model 20AQ004VRT so it got europe only geforce GT 730M video card. I've noticed that if i use it all day long( about 4-5 hours, maybe got something to do with sleep mode) fan stops spinning and notebook gets really hot under high loads. Fan starts working only after reboot. I've tried to use tpfancontrol but smart mode stopped detecting cpu tempreture and even somehow crushed battery life detection, so ive had to remove it.
Other than that, I've got gorilla glass bit extruded from the left side. I can push it but it keeps coming back to that position.And ive had fingerprint reader error - system could not find it after some time of use, but that problem resolved itself somehow, maybe after ive removed northon protection system...
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Oct 23, 2014
I'm having a problem after upgrading my t500 to windows 7 ultimate 64bit.
The volume buttons work fine (even without the hotkey software installed), but the mute button and the on screen display doen't work.
While I can live without the OSD, the lack of a mute button is really bothering me.
I have the power manager installed as well as the hotkey software. not sure if this has anything to do with it but UltraNav is also installed.
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Nov 27, 2014
Today i bought Lenovo IdeaPad G50-70. Everything went ok, but then, when I wanted to call my friend via Skype I realize my microphone isn't working. I checked all forums, tried everything still not working. I thought ok, I will input my microphone( I have one ), but this laptop only has 1 connector. Or you connect headphones or microphone, you can't both. I need to have headphones tho.I installed and reinstalled driver already too.The operation system is Win7 64 bit.
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Jan 10, 2013
I've been having this weird problem where my Fn+F5 combination (which toggles wireless on and off) has stopped working. I recently uninstalled, and then reinstalled, the lenovo driver for power management in windows 8 64, because I was having the same problem with putting the computer into sleep mode via Fn+F4 (I think by reinstalling the driver, it fixed the sleep mode problem but screwed up my "toggle wireless" ability via keyboard). If the power management driver was potentially the culprit for these two problems, and I reinstall it once again....
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Jun 24, 2010
My webcam has been working fine with all programs (skype, aim, websites, etc) until yesterday. Now, it just shows a black sceen and when I try to access it on websites I get error messages saying the webcam can not be found. When I look under my devices, it says the webcam is installed and my drivers are up to date. I tried reinstalling the drivers but that didn't work.
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May 21, 2014
My new lenovo T440p backlit is not working. I've tried the key "Fn + backspace" but still it didn't work.
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Aug 21, 2014
My 5 months old SSD crashed and I replaced it with a Macrium created mirror. Everything seems to work except the computer no longer recognizes USB drives. The USB drives are good (checked on other devices), I've removed and reinstalled all USB hubs and drivers - the chip drivers and bios are up to date and the USBs are enabled in the BIOS AND I've done several virus scans (online and local) in safe mode (Malwarebytes, Spybot, ESET, Defender, AVG, Housecall). The USBs are recognized on boot but once Win7 boots the USB for storage devices no longer work.... however, the USB recognize keyboards and the mouse. Guessing a new OS install will fix it, however, I would rather not reinstall everything.
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Jan 11, 2015
I been having off and on BSOD issue and I was advided to possibly update my video driver via this site to the latest. The problem is that when I try to update it keep telling me that my laptop does not meet the minimum requirement and it would abort the update.However, I dont get why it wouldn't meet minimum requirement and it doesn't note anywhere within readme file what is the minimum requirement to install this latest video driver.
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Oct 31, 2013
I'm experiencing regular BSODs on my T430s / Win7 when going into sleep mode (Fn-F4). The error message is driver_power_state_failure. This happens almost every day.
I know this is quite a common issue (I also had it with an older T500, but not on T420). After googling around, I've discovered WinDBG and the way to identify the faulty driver that is causing the problem.
However, I couldn't install the tool - neither the debuggers package (referenced from windbg.org), nor the toolset+.NET framework from the Microsoft website. The former keeps exiting the installer without any messages (although Remove Programs dialogue shows the thing installed, there appears to be no program to run), the latter fails to install without any diagnostics (tried installing debugging tools only, tried installing the complete package - same outcome).
So, need to analyzing the memory dump and identifying the faulty driver? Which file is needed for that - the complete memory dump (from /Windows/ folder, ~500 MB in size) or the minidump file (from /Windows/Minidump/ folder, ~700 KB in size)? Or both?
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Feb 18, 2013
After updating to the latest video drivers from the ThinkVantage Update Retriever, our Lync clients crash when sharing desktop on our T440P series and X240 series. I noticed when I uninstall the video driver I am able to screen share without incident. Also, if I update the driver from Windows Update I am able to share successfully. We use the update retriever and thininstaller to install our drivers in our environment. I have tried uninstalling the Lync updates all the way down to the base version and experience the same issue at every level. It crashes 100% of the time when sharing desktop. I have tested it on T440p machines in our environment that do not have the latest display driver, and no crashes occurred. Here are the specifics:
Thinkpad X240 [20AL]
Thinkpad T440p [20AN]
ThinkVantage Update Retriever 5.00.0007
Thinkvantage Thin Installer 1.2.0010
Intel HD Graphics Driver - gid634ww (10.18.10.3412)
Microsoft Lync 2013 SP1 32 Bit (15.0.4569.1503)
[Code] ......
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