Dell :: Return Procedure Of Unwanted Accessories?
Jan 28, 2009
I was bought a Studio 17 by my Dad [which i love apart from a couple of fault -going to be fixed though ] but he also bought me the Targus Laptop Courier bag for £20.00.
I dont want or need this though, but he didn't realise that of course, an now i want to send it back for a refund without having to pay delivery & restocking?
if that's applicable. I did email my contact in dell who put the order through, before the 2 parcels were sent out but she didn't get back to me [still hasn't ]
but I am understanding that I can send back the bag no questions and have a full refund as long as it's before 7 days? that is in 2 days time.
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Sep 30, 2008
My XPS M1530 arrived around the 26th of September without the "complimentary" protective sleeve, earbuds, and leather cd portfolio.
I sent an email to the sales team at Dell inquiring about these items and this was their response:
"I would like to inform you that all the missing parts you have mentioned in your e-mail are the complimentary items. They go along with the original order in case you have not received them I regret we will not be able to resend them."
Does this make sense? If they go along with the original order then doesn't this mean that my order is incomplete? I feel cheated!
If so, were these items "resent"? ...
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Nov 23, 2009
I am looking for some accessories for my MBP such as:
a) Matte screen protector - does it really help reduce the gloss? Do the screen colors and quality go down?
b) Shell for MBP - clear case?, hard case? not sure what would be better.
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Mar 30, 2010
I'm about to get one of these beautiful laptops and while I wait I have been looking for accessories, like a case.
Maybe people could post what they have and where they found it.
This can be for anything, from mice to cases etc.
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Apr 21, 2009
Which route should I take for my new SXPS 16 - Clean install Vista from scratch along with all the drivers and programs I want or just uninstall the stuff that I don't want?
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May 20, 2009
after lots of considering and looking for alternatives I finally ordered a 2530p today. After all, I think this is the best notebook for me.
I never bought a computer where a full windows version is not available on CD and thus never had bad experience with lots of stuff preinstalled.
How bad are the 'extras' on HP business computers in Europe? And do you have any advice on how to clear the computer up and what to delete?
looking at the order sheet I'm a bit confused regarding the OS
OS: Vista Business wXPP OFC Ready 2530p O/S
Restore Media: DRDVD Win XP 2530p Recover Media
Restore Media: OSCD Windows XP Pro Media
My guess is that someone forgot to update the order website
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May 13, 2009
I have just ordered my M4400 with an 128gb ssd disk. I already have official windows XP 64 bit so i didn't order an operating system. My question is as follows:
1. with the SSD disk will i be able to install windows on my own? Am i going to need an extra driver like with the SATA drives?
2. if yes how will i be able to load it during the install? will i need nlite or similar software to create a windows installation cd?
3. Has anybody done it and knows the actual procedure? any other recomendations for the installation? Are there any tricks apart from installing the drivers in the order mentioned in the dell site?
4. Finally can i partition the SSD disk through the windows setup like with normal HDs?
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Sep 22, 2014
i am using HP Pavilion 15 Notebook PC  of windows 8.1, i used a pendrive today after that in my all drive, (as C,D,E & F)  two folder( $RECYCLE.BIN & System Volume Information) auto created, as it not be deleted.Also using authentic antivirus,
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Jan 13, 2010
Shot in the dark, but does anyone know if it is possible to unbrick a bios update gone wrong on an old Dell Inspiron 6000 (or similar) laptop?
I've heard about the usb flashdisk/floppy recovery mode for newer Minis, but can't find anything for older models.
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Feb 26, 2009
the GPU gets to 75 degrees and the fan doesnt spin.
Same with default cooling and 18kfangui.
What type of replacement fan do i buy for Dell 9400 with x1400 graphics?
Any checks i should do prior to opening the laptop.
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Jul 6, 2009
I have a 2.5 year-old Dell Inspiron 640M (the US model number might be different). I had originally purchased it for writing e-mails. Over the past 2 months, I have been using it for heavy work loads such as financial modelling.
My typical use is :
2-3 large spreadsheets open
4-5 PDFs open
8 tabs of web pages on CHROME
VLC to play music in the background.
Access + VBA editor.
Although I have 2 Gb and a 1.66GHz processor (T5500), I find the HDD LeD blinking all the time and I have to really wait for the OS to refresh the screen .....
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Nov 1, 2014
Once again, my Lenovo Thinkpad 430 (running under Windows 7) is persistently selecting whatever the pointer is sitting over. This happens periodically, and it drives me crazy. I've been able to cure this in the past, but today I've been unable to do so. The "Activate a window by hovering over it with a mouse" feature in Windows is NOT selected. Windows is set to require a double-click to open a window. At various times in the past I've disabled the "tapping" feature in the Lenovo touchpad (the touchpad is the only pointer device I use), but today I can't even find those settings to make sure that they are still disabled. What am I forgetting to do?
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Apr 24, 2013
I am following the instructions from the Dell Manual for "Dell Factory Image Restore""" It asks me for a Password which I have tried with my ID and password.... I'm not getting thru that point...
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May 15, 2009
My MBP is now a week old, it's a 2.53 GHz unibody 4 GB RAM laptop. The startup procedure used to last for 35 seconds, but now it can take as long as 43 seconds. I don't have that many applications.
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Feb 5, 2013
After hard disk failure on my dell inspiron n5030 i copied two first partitions from my old hard drive to a new one using Acronis disk director. But when i try to use ctrl+f11 to start the recovery procedure the procedure doesn't work.
I also tried decompressing the factory iso file to Os partition and when i tried to start the pc and boot with Os partition as active  it didn't work.
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Oct 17, 2009
I'm a proud new owner of a MBP 13-inch. couple of matters.
(1) A good skin/sleeve/cover/case to protect it on the go. Ideally I'd like a very lightweight and elegant skin or shell that's on all the time to protect the exterior from wear and tear, without trapping too much heat.
(2) I need a sleek padded case to carry the unit and typical accessories (charger, adapters, mouse) and other small items.
(3) I'm looking for a convenient laptop stand for my desk to set the MBP alongside an external monitor.
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May 8, 2009
I just requested refund for my laptop and booked an appointment for the collection on 12-May-09.
I have looked many threads in this forum and everyone said the label of return authorization code has to be printed off and stick it on the box.
But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money.
I have made another call to confirm this and she told me the same thing
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Mar 14, 2010
It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.
Is there a way to refund this laptop?
Or are there exceptions?
They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.
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Apr 30, 2009
I have posted this before, but I am getting really tired of Dell's customer service (after 2 non working units!) and this one was my screw up
The Studio 17 is too bulky and heavy; I wouldnt mind getting a 15 with the same specs or even an inspiron or Vostro-
There are several good deals with Vostros- are there any advantages to the Vostro line?
So How would I go about getting Dell to accept a return of the studio w/o a restocking fee---
Could I just tell them that the bottom and top of the computer get exceedingly hot and the machine randomly turns on and off?
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Mar 14, 2009
I have been using my new studio 17 for the last three days had several questions that I would appreciate input on. First my MO: Most of my laptop computing is word processing, net surfing, picture stuff, occasional spreadsheet, occasional movie, no gaming. Most of my laptop use is sitting up in bed with the machine on my lap, balanced on my right leg, or set down on the bed to my right side, or sitting in the recliner with the unit on my lap, or on the back deck with unit on my lap. Only travel with the laptop 1-3 times per year (car travel).
I'm coming from a 2001 dell latitude 14" machine which has been stone cold reliable but of course severely outdated. I'm old and not concerned with the style or look of a computer, I have old eyes and need easy to read screens and font sizes. I tend to buy more computer than I need initially and keep it for many years past when people would normally upgrade. I tend to be more concerned with ergonomics, user friendliness, and robustness of design than I am with processor speed, video cards, memory etc. The one exception here is I really like/need a bright clear display.
My studio 17 is configured with the T6400, 4gb ram, backlite keyboard, wled 1440x900 display, ATI HD 3650 etc.
Initial impressions
Good: It is of course much faster than my 2001 dell, especially on boot up and shut down. The clarity and brightness of the display is a beautiful thing and the viewing angles are good as well. I pulled up an instant movie from netflix and it is very impressive, although the movie didn't play fullscreen as there was about an inch of unused screen on either side of the movie. The backlite keyboard is nice.
Uncertain:
- Maybe it is my imagination but the keyboard on this thing seems squishy. Almost like it is uneven and set too low in the chassis. The keys have very little tactile feedback. A number of times now I've been flying along wordprocessing and find that even though I pressed the key the entry was never made.
- There is quite a bit of flex in the screen it seems. I learned real quick to make sure to grasp the screen right in the middle when closing/opening the lid. It's a bit disconcerting to see the dell symbol on the back of the lid distort when the screen flexes as you close the lid if you don't grasp it right in the middle.
- There are no standoffs at the top of the screen to keep it from contacting the palm rests when the lid is closed. Picking the machine up with one hand in the center front as I normally do results in the lid flexing and touching the palm rest in the camera/mic area at the top of the display.
- While there is a boatload of screen real estate, the icons/text are small which is not good at all. Can these be increased in size without loosing any clarity? I need all aspects of the display - icons, text, menus, etc bumped up in size a bit.
- While I like the 17" screen, and I thought the number pad would be nice to have, I really dislike that the it causes the alpha keyboard and corresponding touch pad to be offset to the left of the chassis. The touch pad obviously has to be centered relative to the alpha keyboard for proper word processing and data entry. This is not that big of an issue when the machine is used on the desk but it causes an imbalance when used on the lap. In order to use the machine with keyboard/touchpad centered the whole machine has to be shifted to the right which causes the right side to tip over to the right. In short it makes it very awkward to use this machine on anything other than a desk. In addition, I think compounding this lap unfriendly nature is the whole gigantic hinge design and how deep this laptop is.
I fully understand that this machine is marketed as a "desktop replacement" and maybe I would be better served with a 15" model. What would be really nice though is to have the 17" screen, lose the number pad, and center the alpha keyboard and touchpad in the center of the chassis. This would make laptop computer more user friendly.
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Jun 2, 2009
I just got the M1730 last week, but I found a few detects such as lighting problems on my screen when it is pitch black.
The bottom and top parts have light leaking ( I'm guessing thats what you call it ). Also when I move my laptop, i see two circles appearing on my screen (Same effect as if you touched the screen)..
They disappear after like 5 seconds, but it gets annoying seeing them whenever you move your laptop.
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Nov 25, 2008
i just checked dell.ca, now they have red one and 32GB ssd. i haven't received my dell mini, i called dell, they say my order is already shipped. how do i change or make return and order the new one?
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Aug 28, 2009
I am aware this is Notebook review but I figure Dell is Dell and it could apply to all Dell branded products.
I ordered a Dell PC 2 weeks ago. It has been 'In Production' for 2 weeks now. I phoned CS today and I was transferred a total 8 times due to no one being able to match my Name with my order number.
I finally get through and they tell me that a part was on back order (i never received any emails about this and no notification on my confirmed order page before I checked out) .....
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May 19, 2010
I ordered it on May 10th and shipped May 16th. I was expecting it to take at least another week.
I was hoping that before it went into the shipping stage I could contact my sales rep and replace the single 5870 with crossfire 5870's when they came out.
Lo and behold, the day after my order is passed the line of return, the cards are released.
I ordered another M17x with crossfire cards later that Monday and now that order has an EDD of June 4th.
My predicament, can I open my first M17x and fiddle around with it for a few days to see if a single 5870 is all I need, and then return it if is not as much as i need, without having to pay a restocking fee?
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Apr 11, 2009
I received this dell laptop on 3rd of march 2009 and ever since I got this laptop, my life has been a living hell. I've written about my problems before:
Vostro 1510 - touchpad/keyboard problems
Basically, I've wasted plenty of time chatting with dell representatives and they have already replaced my touchpad (twice), heat sink, fan, motherboard, keyboard in such a short span.
I've tried switching to different operating systems and it hasn't helped me in any way. Now, when I try to contact dell representatives, they tell me that its not a hardware problem since the hardware has already been replaced and so they just give me the same software solutions (reinstall os, reinstall drivers) as before without even listening to my problems. One time this representative even cut off the line. Now what I want to ask is : can i return this laptop now ? I know that my 21 day period is over but my work is really suffering right now because of this laptop.
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Jun 20, 2009
Does the Dell Outlet offer the same 21-day return policy as the regular dell online store?
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Apr 29, 2009
I keep reading in this thread about Dell's no questions asked 21 day return policy. Dell.com is stating returns will have a 15% restocking fee in addition to shipping charges.
I'm assuming this does not apply if there is a problem with the system. However, if it's under warranty, won't they just send a tech out instead of accepting the return?
Has anyone completed a return with the last month or so?
If so, can you let us know how it went?
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Apr 7, 2010
I know here is for laptop, but I like to ask some question?
I have purchased a Dell Monitor on UK Dell website, and I was going to cancel the order but it was too late to cancel because It has been shipped,
so I have went to Dell return policy online and it said after recieve the product, must contact customer service in 7 days for arrange return collection and refund will be given after the Item is been receive by Dell
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May 9, 2009
1. The bought system is on the name of a Dell employee. So is it possible 4 me 2 return it?
2. Does Dell give 100% money back in this case?
The reason why I want 2 return it is that the employee thru which the system was ordered messed up the upgrades and also cheated me. When I received the system, there were three missing upgrades out of the eight upgrades ordered:
1. I had ordered a Topo Black Colour. I got Jet Black.
2. I had ordered 7200 rpm drive. I got the 5400 one.
3. I had ordered 5300 Wifi Card. I got the 5100 one .....
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Apr 10, 2010
I've order a Alienware MX17 r2 and return it within the 30 days return policy. First it's very heavy my wife can hardly lift it up never mind carry it around then I don’t really play games that much It had only one video card with the 920 processor the only think I liked it was the screen 17’ LED RGB So after reading some info regarding the Studio XPS 16-47 I returned the Mx17 and order the 1647 with RGB LED (not received as yet) the MX17 r2 cost me $3500.00 mean time I got refunded only $ 3150.00
Dell took 10% from me $ 350.00 I’m pretty P_OFF that it is a lot of money I’m not a rich man I’ve returned another laptop before within the 30 days and Dell give me a full refund. When I called customer care and complain I was told that the finance department would look into and it would take 3 business days before I should call back.
I’ll be calling on Monday or Tuesday and if Dell it’s not going to refund me the rest of my money I don’t know what I should do next if tell them to stop the order of my new Studio or what Even if I do that I’m out of $ 350.00 with no computer. I live in Canada and this is the dell site that I've read ...
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