Dell :: Has .com Changed Return Policy
Apr 29, 2009
I keep reading in this thread about Dell's no questions asked 21 day return policy. Dell.com is stating returns will have a 15% restocking fee in addition to shipping charges.
I'm assuming this does not apply if there is a problem with the system. However, if it's under warranty, won't they just send a tech out instead of accepting the return?
Has anyone completed a return with the last month or so?
If so, can you let us know how it went?
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Mar 14, 2010
It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.
Is there a way to refund this laptop?
Or are there exceptions?
They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.
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Jun 2, 2009
I just got the M1730 last week, but I found a few detects such as lighting problems on my screen when it is pitch black.
The bottom and top parts have light leaking ( I'm guessing thats what you call it ). Also when I move my laptop, i see two circles appearing on my screen (Same effect as if you touched the screen)..
They disappear after like 5 seconds, but it gets annoying seeing them whenever you move your laptop.
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Jun 20, 2009
Does the Dell Outlet offer the same 21-day return policy as the regular dell online store?
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Apr 7, 2010
I know here is for laptop, but I like to ask some question?
I have purchased a Dell Monitor on UK Dell website, and I was going to cancel the order but it was too late to cancel because It has been shipped,
so I have went to Dell return policy online and it said after recieve the product, must contact customer service in 7 days for arrange return collection and refund will be given after the Item is been receive by Dell
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May 9, 2009
1. The bought system is on the name of a Dell employee. So is it possible 4 me 2 return it?
2. Does Dell give 100% money back in this case?
The reason why I want 2 return it is that the employee thru which the system was ordered messed up the upgrades and also cheated me. When I received the system, there were three missing upgrades out of the eight upgrades ordered:
1. I had ordered a Topo Black Colour. I got Jet Black.
2. I had ordered 7200 rpm drive. I got the 5400 one.
3. I had ordered 5300 Wifi Card. I got the 5100 one .....
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May 28, 2010
I really want the Envy 14. but I really need a laptop. but I REALLY want the Envy 14...
how is HP with their return policy? Have any of you ever had any bad experiences with returning a laptop to them?
if you haven't guessed, I'm thinking of ordering a laptop now (probably the dm4t) to use for the next month, returning it, and ordering the 14 when it is released.
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Nov 8, 2009
I am trying to get some basic information on return policies from some different places that sell HP notebooks.
Since I live over three hours driving distance one way from any major electronics store that may carry the HP Envy 15 (such as Best Buy) I am left with the only alternative to see about purchasing a computer online. I'm not completely sure, however, that it will completely fit my needs exactly. So I am trying to find out where I might be able to order an Envy 15 but also have some reassurance that if I do wish to return it for a refund I can do so within a reasonable time.
Sometimes it's hard to tell what places have for their refund policy, especially online. Again, I'd have to be sure that the place offers return for refund and not just return for replacement.
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Apr 10, 2010
I've order a Alienware MX17 r2 and return it within the 30 days return policy. First it's very heavy my wife can hardly lift it up never mind carry it around then I don’t really play games that much It had only one video card with the 920 processor the only think I liked it was the screen 17’ LED RGB So after reading some info regarding the Studio XPS 16-47 I returned the Mx17 and order the 1647 with RGB LED (not received as yet) the MX17 r2 cost me $3500.00 mean time I got refunded only $ 3150.00
Dell took 10% from me $ 350.00 I’m pretty P_OFF that it is a lot of money I’m not a rich man I’ve returned another laptop before within the 30 days and Dell give me a full refund. When I called customer care and complain I was told that the finance department would look into and it would take 3 business days before I should call back.
I’ll be calling on Monday or Tuesday and if Dell it’s not going to refund me the rest of my money I don’t know what I should do next if tell them to stop the order of my new Studio or what Even if I do that I’m out of $ 350.00 with no computer. I live in Canada and this is the dell site that I've read ...
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Feb 16, 2009
with no restocking fee for items purchased from the outlet?
ah, here it is http://www.dell.com/content/topics/s...n&s=dfb&~ck=mn
it doesnt say anything about a restocking fee though...but i guess it does say that youll get the price of the system back. so...nm? sorry!
Allfiredup is the most helpful member at NBF i swear.
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Jul 21, 2009
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
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Apr 21, 2010
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
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Dec 15, 2009
I have a xps m1710 the graphics card has failed and has been replaced last week. This failed after 2 days!
Dell have repalced fans x2 CPU Heatsink and nv7950gtx already.
they now need to change graphics card again, LCD and Base plastics.
have requested replacment system like others and this has been refused i have appealed this all the way to CEO office and they state the new policy is no replacement systems, no refunds and i have to wait.
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May 26, 2010
After several problems with booting, I had my Precision m4400 serviced by Dell. Just in case, both the mainboard and the processor were replaced (I also had my LCD replaced at some time due to inversion issues).
When I looked at Device Manager and dxdiag, both told me that I had a Quadro FX 1700M (my system is supposed to have the 770M). In addition, the viewing angles on my LCD became rather restrictive compared to the previous screens before they started failing.
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Oct 27, 2009
Under what conditions will Dell Canada replace a brand new Studio XPS 1640 laptop? I'm currently having my motherboard replaced and they put in the wrong 1, so I'm getting it replaced AGAIN.
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Nov 7, 2009
So as far as I know fan behavior can be determined or changed via the following:
1) The bios determines behavior and it can be changed if the bios supports such features
2) Through software that can monitor and change fan behavior such as SpeedFan.
3) Through hardware such as a fan controller, where the user can control the voltage that reaches a fan, thus the speed.
I recently changed my heatsink/fan unit on my M1530 and the fan does this annoying "speed up cool down and stop then heat up" cycle rather than retain a constant temperature.
I dont want the 10C cool/heat cycles to constantly wear down my components. Someone told me that the fan on my old heatsink/fan unit would not have variable speeds like that and retain a constant temperature and speed.
I can not tell from the past as the heatsink was terrible and the temperatures where always high (thus the fan was constantly going full blast).
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Apr 8, 2009
so my power brick is on the verge of death.
Now, I was looking at the 65w replacements on eBay and the like, but everything seems to have a round plug now, as opposed to an octagonal one.
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Feb 21, 2013
I just bought a brand new computer. Started it up and the mouse pad is working intermittently! Sometimes I'll try dragging over to click an icon and it freezes! Is there a problem with the computer? I'll shut down and it will work fine for an hour, then quit working, or move very slowly. I changed all the settings for the mouse pad and still doesn't work correctly.
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Mar 5, 2013
I recently changed the motherboard on my Dell XPS M1710. After the first startup if actually got to the password login page. I then restarted but is hung on the Dells splash screen and froze (fans etc. are on) I did a full systems diagnostics and its metioned a memory error in DIMM slot A. I installed 2 new memory sticks. And re-ran the diagnostics which found no problems. I tried pushing the power button down, changing the CMOS battery etc but no luck. So I have a diagnostics programme telling me everything is working but I still cant get past dell spalsh screen. I also tried reinstalling windows, but it also hangs after starting. I can get into BIOS screem. but it wont let me change to 'Factory Default'
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Mar 30, 2009
I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.
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Mar 24, 2010
am i able to get a refund of my hp envy in the us? I just got it 3 days and i am very un happy because purplish webcam quality, after full charge my battery and i restart it can boot into window. what policy Hp have in us. Currently im in uk and i bought it from us.
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May 8, 2009
I just requested refund for my laptop and booked an appointment for the collection on 12-May-09.
I have looked many threads in this forum and everyone said the label of return authorization code has to be printed off and stick it on the box.
But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money.
I have made another call to confirm this and she told me the same thing
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Feb 2, 2013
I just bought a new battery (90 Whr) for my Dell Inspiron N5010 as the original one had reached the end of it's life. I put the new battery in, charged it fully, and when I turned my laptop on the window colors were changed to blue and when I go into the personalization screen it won't let me change back to the settings I had before. Also I used to be able to preview the windows I had open by hovering over the icon in the task bar now it just shows a blue bar with the page title and when I hover over it nothing happens. I hover over the right side of the task bar to show desktop and nothing happens. What I wan't to know is how come the battery changed all this and how do I get things back the way I had them?
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Nov 16, 2009
I just bought an AS1410 SOLO last month and yesterday it would not boot up at all. Called Acer tech support and they said send in for the warranty work on the notebook.
The thing is I have to pay for the shipping and to send in their defective product. Is it Acer policy? If it is then it sucks. I have a ThinkPad T43p and when I needed to send it in for warranty work, Lenovo sent me a prepaid box and all I have to do is drop the box off at any UPS store. I forgot to mention that the tech support personnel, their attitude are like I don't give a damn about your problem, you're already bought our product and you need our support now. So give it another thought before you buy any Acer product.
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Dec 21, 2009
I have a new Aspire 8935G with Vista 32 preinstalled.
Take audio drivers for example.
Acer update site reports Realtek audio driver version 6.0.1.5847 for my system.
If I switch to Seven 32, it reports 6.0.1.5915.
If I look for Aspire 8940G, Vista 32 (same audio hardware as mine), I see 6.0.1.5918, and, finally, 8940G Seven 32 has 6.0.1.5930.
They are all different from official Realteak drivers: they are at version 2.39 and lacks a control panel element (from Realtek...) that is present in the Acer divers, the one with the desk picture and the speakers around the room.
First question is: does Acer ever update drivers for different system or they just offer the drivers that were present in the retailed system?
Second: how comes the Realtek drivers lack the control panel component?
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Apr 30, 2009
I have posted this before, but I am getting really tired of Dell's customer service (after 2 non working units!) and this one was my screw up
The Studio 17 is too bulky and heavy; I wouldnt mind getting a 15 with the same specs or even an inspiron or Vostro-
There are several good deals with Vostros- are there any advantages to the Vostro line?
So How would I go about getting Dell to accept a return of the studio w/o a restocking fee---
Could I just tell them that the bottom and top of the computer get exceedingly hot and the machine randomly turns on and off?
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Mar 14, 2009
I have been using my new studio 17 for the last three days had several questions that I would appreciate input on. First my MO: Most of my laptop computing is word processing, net surfing, picture stuff, occasional spreadsheet, occasional movie, no gaming. Most of my laptop use is sitting up in bed with the machine on my lap, balanced on my right leg, or set down on the bed to my right side, or sitting in the recliner with the unit on my lap, or on the back deck with unit on my lap. Only travel with the laptop 1-3 times per year (car travel).
I'm coming from a 2001 dell latitude 14" machine which has been stone cold reliable but of course severely outdated. I'm old and not concerned with the style or look of a computer, I have old eyes and need easy to read screens and font sizes. I tend to buy more computer than I need initially and keep it for many years past when people would normally upgrade. I tend to be more concerned with ergonomics, user friendliness, and robustness of design than I am with processor speed, video cards, memory etc. The one exception here is I really like/need a bright clear display.
My studio 17 is configured with the T6400, 4gb ram, backlite keyboard, wled 1440x900 display, ATI HD 3650 etc.
Initial impressions
Good: It is of course much faster than my 2001 dell, especially on boot up and shut down. The clarity and brightness of the display is a beautiful thing and the viewing angles are good as well. I pulled up an instant movie from netflix and it is very impressive, although the movie didn't play fullscreen as there was about an inch of unused screen on either side of the movie. The backlite keyboard is nice.
Uncertain:
- Maybe it is my imagination but the keyboard on this thing seems squishy. Almost like it is uneven and set too low in the chassis. The keys have very little tactile feedback. A number of times now I've been flying along wordprocessing and find that even though I pressed the key the entry was never made.
- There is quite a bit of flex in the screen it seems. I learned real quick to make sure to grasp the screen right in the middle when closing/opening the lid. It's a bit disconcerting to see the dell symbol on the back of the lid distort when the screen flexes as you close the lid if you don't grasp it right in the middle.
- There are no standoffs at the top of the screen to keep it from contacting the palm rests when the lid is closed. Picking the machine up with one hand in the center front as I normally do results in the lid flexing and touching the palm rest in the camera/mic area at the top of the display.
- While there is a boatload of screen real estate, the icons/text are small which is not good at all. Can these be increased in size without loosing any clarity? I need all aspects of the display - icons, text, menus, etc bumped up in size a bit.
- While I like the 17" screen, and I thought the number pad would be nice to have, I really dislike that the it causes the alpha keyboard and corresponding touch pad to be offset to the left of the chassis. The touch pad obviously has to be centered relative to the alpha keyboard for proper word processing and data entry. This is not that big of an issue when the machine is used on the desk but it causes an imbalance when used on the lap. In order to use the machine with keyboard/touchpad centered the whole machine has to be shifted to the right which causes the right side to tip over to the right. In short it makes it very awkward to use this machine on anything other than a desk. In addition, I think compounding this lap unfriendly nature is the whole gigantic hinge design and how deep this laptop is.
I fully understand that this machine is marketed as a "desktop replacement" and maybe I would be better served with a 15" model. What would be really nice though is to have the 17" screen, lose the number pad, and center the alpha keyboard and touchpad in the center of the chassis. This would make laptop computer more user friendly.
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Nov 25, 2008
i just checked dell.ca, now they have red one and 32GB ssd. i haven't received my dell mini, i called dell, they say my order is already shipped. how do i change or make return and order the new one?
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Aug 28, 2009
I am aware this is Notebook review but I figure Dell is Dell and it could apply to all Dell branded products.
I ordered a Dell PC 2 weeks ago. It has been 'In Production' for 2 weeks now. I phoned CS today and I was transferred a total 8 times due to no one being able to match my Name with my order number.
I finally get through and they tell me that a part was on back order (i never received any emails about this and no notification on my confirmed order page before I checked out) .....
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May 19, 2010
I ordered it on May 10th and shipped May 16th. I was expecting it to take at least another week.
I was hoping that before it went into the shipping stage I could contact my sales rep and replace the single 5870 with crossfire 5870's when they came out.
Lo and behold, the day after my order is passed the line of return, the cards are released.
I ordered another M17x with crossfire cards later that Monday and now that order has an EDD of June 4th.
My predicament, can I open my first M17x and fiddle around with it for a few days to see if a single 5870 is all I need, and then return it if is not as much as i need, without having to pay a restocking fee?
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