HP/Compaq :: HP Warranty Policy

Mar 30, 2009

I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.

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Acer :: 1410 Warranty Policy

Nov 16, 2009

I just bought an AS1410 SOLO last month and yesterday it would not boot up at all. Called Acer tech support and they said send in for the warranty work on the notebook.

The thing is I have to pay for the shipping and to send in their defective product. Is it Acer policy? If it is then it sucks. I have a ThinkPad T43p and when I needed to send it in for warranty work, Lenovo sent me a prepaid box and all I have to do is drop the box off at any UPS store. I forgot to mention that the tech support personnel, their attitude are like I don't give a damn about your problem, you're already bought our product and you need our support now. So give it another thought before you buy any Acer product.

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HP/Compaq :: Policy Of Returningenvy 15

Mar 24, 2010

am i able to get a refund of my hp envy in the us? I just got it 3 days and i am very un happy because purplish webcam quality, after full charge my battery and i restart it can boot into window. what policy Hp have in us. Currently im in uk and i bought it from us.

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HP/Compaq :: Dead Pixel Policy Onbusiness Class Netbooks

Feb 10, 2009

I'm looking into buying a mini 2140 and was just curious about the risk and warrant of bad pixels on the more business class models of netbooks.

I know the screen resolutions are smaller, so there's less risk of getting a faulty pixel, but I'm curious to my options if I purchase one and there's even a single dead or bright one on there. Am I able to exchange it? Is the policy different for business class models? Are bad pixels less common in these netbook screens (roughly 1024X600)?

Even more general, are bad pixels much less possible in these days of manufacturing? My last few displays were perfect and knowing my luck, the laptop I really want will have a bad one.

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Dell :: Square Trade Warranty Or Warranty?

May 16, 2009

I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.

I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?

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HP/Compaq :: Warranty Voided

Jun 16, 2009

I was just talking to a HP cs rep, and he said that if I put in an external HDD, the entire system's warranty will be voided (Even the accidental care). That's a huge , and makes me reconsider dell much more.

Upon thinking about it, if I just placed the hdd that originally shipped with it, there's no way they would know that I was using something 3rd party would they? (unless there's red tape or something i dont know about)

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HP/Compaq :: Warranty Protocol

Feb 1, 2009

i bought a pavilion dv4 about 4 months ago, so its still under warranty, and recently not only does the battery not charge but the volume button on the panel doesn't work.

when i call HP, will they waste my time by trying to walk me through troubleshooting, or is there a way i can just have the laptop sent in since its still under warranty.

also, im really exposing my ignorance here, but is there any way to just be refunded rather than a repair?

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HP/Compaq :: HP Wants To Charge For Repair Under Warranty

Jan 26, 2009

I have a DV9220US that was purchased last August. Didn't take too long for me to see this notebook runs quite hot. So first the CPU fan starts to make a lot of noise, although still blowing the same amount of air. Then a week later the video goes bonkers in Windows, then within a few hours the notebook will not display any video at all. I call HP, and after 2 calls talking to their not so wonderful or English speaking technical support I get this RMA'd. I have a 2 year extended warranty on this as well. So they get it in and I wait, I am then informed there is a delay in the motherboard.

Well today, I checked the status page, and now it says there will be a service charge of $764! I immediately call them to ask this is, and am told this ia due to spill damage. The one thing NOT covered by the warranty, but happens to be the one thing that did NOT do this. I immediately recognized what was happening was simply the machine had overheated and damaged the GPU. My last HP notebook I had the LCD cut off switch die, and ended up having to send it in twice as the first time they sent it back without doing a thing to fix it.

Considering this notebook did not even last 6 months is just plain ridiculous. Then to ask for $764 to replace the motherboard? I might add that I also work as a HP reseller, and only paid $900 for the notebook + 2yr warranty. Well, it looks like HP will be losing me as a customer, and quite possibly a reseller with this customer service. I can only imagine with the bad economy and slowed sales they have instituted a policy to look for any reason, legitimate or not, to push the costs of repairs and service back on to the customer.

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HP/Compaq :: HP Elitebooks: Global Warranty

Sep 7, 2009

I'm looking at the HP Elitebook laptop range (business laptops) and wondering if they come with international warranty?

If i buy the laptop in the US it comes with "3 years warranty", but it's taking me a lot of (unsucessful) efforts to find out if this warranty is global.

This is the Elitebook range too and info on the net is even more limited!

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HP/Compaq :: HP 6930p: Screen And Warranty

Mar 6, 2010

Does 6930p come with a LED backlight WXGA+ (1440x900) screen? I read somewhere that it would come with a LED backlight WXGA or a CCFL backlight WXGA+.

2nd question: What are the differences between a refurbished 6930p and a canceled order one? Is there a chance to a canceled order 6930 be marked as refurbished?

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HP/Compaq :: Updating Warranty Start Date

Sep 25, 2009

So I bought a sealed box 8530w off eBay. Now I know from previous HP business models that the warranty start date on the online lookup tool starts from the day the laptop was manufactured. This hasn't ever been an issue in the past, since I got previous laptops second hand anyway.

But this one is already nearly 6 months into its 3 year warranty. I guess it has been sitting around sealed in its box for a while.

So...

1. Is there any way I can get HP to update the warranty start date? (I'm getting an invoice from the seller as we speak)

2. Assuming I can, will that new warranty start date be reflected in the online lookup?

3. Will the new warranty start date be transferable if I sell the laptop, or will it only apply to me, with my name on the invoice?

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Dell :: Policy For Replacement

Jul 21, 2009

so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?

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Dell :: Return Policy

Mar 14, 2010

It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.

Is there a way to refund this laptop?

Or are there exceptions?

They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.

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Dell :: Return Policy?

Jun 2, 2009

I just got the M1730 last week, but I found a few detects such as lighting problems on my screen when it is pitch black.

The bottom and top parts have light leaking ( I'm guessing thats what you call it ). Also when I move my laptop, i see two circles appearing on my screen (Same effect as if you touched the screen)..

They disappear after like 5 seconds, but it gets annoying seeing them whenever you move your laptop.

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Dell :: Replacement Policy

Apr 21, 2010

So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.

The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.

I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.

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Sale It :: HP Return Policy

May 28, 2010

I really want the Envy 14. but I really need a laptop. but I REALLY want the Envy 14...

how is HP with their return policy? Have any of you ever had any bad experiences with returning a laptop to them?

if you haven't guessed, I'm thinking of ordering a laptop now (probably the dm4t) to use for the next month, returning it, and ordering the 14 when it is released.

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Change It :: HP Return Policy

Nov 8, 2009

I am trying to get some basic information on return policies from some different places that sell HP notebooks.

Since I live over three hours driving distance one way from any major electronics store that may carry the HP Envy 15 (such as Best Buy) I am left with the only alternative to see about purchasing a computer online. I'm not completely sure, however, that it will completely fit my needs exactly. So I am trying to find out where I might be able to order an Envy 15 but also have some reassurance that if I do wish to return it for a refund I can do so within a reasonable time.

Sometimes it's hard to tell what places have for their refund policy, especially online. Again, I'd have to be sure that the place offers return for refund and not just return for replacement.

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HP/Compaq :: Battery Dies One Month After Warranty Expires

Feb 18, 2010

One month after my warranty expires, my 12 cell dv5t battery stops dead in its tracks. No warning, no nothing! (Was working fine up until it died, and hadn't even lost much usage time, considering its been used fairly much.) And I have a 3 year extended warranty, that, of course, doesn't cover the battery!

But there's a tiny bit of good news. . . I learned a very good tip ---I didn't know, until I was on the phone with the HP sales guy spending $160 for a new one (double grr) that you can still use your laptop with a dead battery, if you take the battery out! I thought there was no way to use my laptop, and now I can, so at least I won't lose valuable computing time while I'm waiting for UPS. Small consolation, but I HATE it when I don't have access to my computer!

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HP/Compaq :: Warranty/Tech SupportHP Envy 15 Ebay

Apr 21, 2010

since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....

Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?

Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.

Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?

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Dell :: Outlet Return Policy

Jun 20, 2009

Does the Dell Outlet offer the same 21-day return policy as the regular dell online store?

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Dell :: Has .com Changed Return Policy

Apr 29, 2009

I keep reading in this thread about Dell's no questions asked 21 day return policy. Dell.com is stating returns will have a 15% restocking fee in addition to shipping charges.

I'm assuming this does not apply if there is a problem with the system. However, if it's under warranty, won't they just send a tech out instead of accepting the return?

Has anyone completed a return with the last month or so?
If so, can you let us know how it went?

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Dell :: Does Anybody Know About UK Return Policy? Must Be Unused?

Apr 7, 2010

I know here is for laptop, but I like to ask some question?
I have purchased a Dell Monitor on UK Dell website, and I was going to cancel the order but it was too late to cancel because It has been shipped,

so I have went to Dell return policy online and it said after recieve the product, must contact customer service in 7 days for arrange return collection and refund will be given after the Item is been receive by Dell

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Dell :: Return Policy For Employee

May 9, 2009

1. The bought system is on the name of a Dell employee. So is it possible 4 me 2 return it?

2. Does Dell give 100% money back in this case?

The reason why I want 2 return it is that the employee thru which the system was ordered messed up the upgrades and also cheated me. When I received the system, there were three missing upgrades out of the eight upgrades ordered:

1. I had ordered a Topo Black Colour. I got Jet Black.

2. I had ordered 7200 rpm drive. I got the 5400 one.

3. I had ordered 5300 Wifi Card. I got the 5100 one .....

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Dell :: New Policy No Replacement Systems

Dec 15, 2009

I have a xps m1710 the graphics card has failed and has been replaced last week. This failed after 2 days!

Dell have repalced fans x2 CPU Heatsink and nv7950gtx already.

they now need to change graphics card again, LCD and Base plastics.

have requested replacment system like others and this has been refused i have appealed this all the way to CEO office and they state the new policy is no replacement systems, no refunds and i have to wait.

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Acer :: What's The Driver Update Policy

Dec 21, 2009

I have a new Aspire 8935G with Vista 32 preinstalled.

Take audio drivers for example.

Acer update site reports Realtek audio driver version 6.0.1.5847 for my system.

If I switch to Seven 32, it reports 6.0.1.5915.

If I look for Aspire 8940G, Vista 32 (same audio hardware as mine), I see 6.0.1.5918, and, finally, 8940G Seven 32 has 6.0.1.5930.

They are all different from official Realteak drivers: they are at version 2.39 and lacks a control panel element (from Realtek...) that is present in the Acer divers, the one with the desk picture and the speakers around the room.

First question is: does Acer ever update drivers for different system or they just offer the drivers that were present in the retailed system?

Second: how comes the Realtek drivers lack the control panel component?

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HP/Compaq :: Does Installing An Aftermarket Illuminated Keyboard Void Your Warranty

Nov 1, 2009

I know HP will tell you that it does. But if I had a problem with my computer and had to send it in to be fixed, if I switched it back to the OEM keyboard before sending it in, would they have anyway of knowing that I've been tickering with the keyboard?

Hopefully once people confirm that the HDX 18 aftermarket keyboard will work on the DV8, I'll jump the gun and order one. I really want a backlit keyboard.

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Dell :: Total Satisfaction Return Policy

Apr 10, 2010

I've order a Alienware MX17 r2 and return it within the 30 days return policy. First it's very heavy my wife can hardly lift it up never mind carry it around then I donít really play games that much It had only one video card with the 920 processor the only think I liked it was the screen 17í LED RGB So after reading some info regarding the Studio XPS 16-47 I returned the Mx17 and order the 1647 with RGB LED (not received as yet) the MX17 r2 cost me $3500.00 mean time I got refunded only $ 3150.00

Dell took 10% from me $ 350.00 Iím pretty P_OFF that it is a lot of money Iím not a rich man Iíve returned another laptop before within the 30 days and Dell give me a full refund. When I called customer care and complain I was told that the finance department would look into and it would take 3 business days before I should call back.

Iíll be calling on Monday or Tuesday and if Dell itís not going to refund me the rest of my money I donít know what I should do next if tell them to stop the order of my new Studio or what Even if I do that Iím out of $ 350.00 with no computer. I live in Canada and this is the dell site that I've read ...

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Dell :: SXPS 1640 Replacement Policy

Oct 27, 2009

Under what conditions will Dell Canada replace a brand new Studio XPS 1640 laptop? I'm currently having my motherboard replaced and they put in the wrong 1, so I'm getting it replaced AGAIN.

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Dell :: 21 Day No Questions Asked Return Policy?

Feb 16, 2009

with no restocking fee for items purchased from the outlet?

ah, here it is http://www.dell.com/content/topics/s...n&s=dfb&~ck=mn

it doesnt say anything about a restocking fee though...but i guess it does say that youll get the price of the system back. so...nm? sorry!

Allfiredup is the most helpful member at NBF i swear.

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Acer :: : Policy On Dead And Stuck Pixels

Apr 29, 2010

Finally got my 1810T today and was disappointed to find that it had no less than six dead and stuck pixels littered around the screen.

I have wiped the screen with a microfiber cloth and have used a compressed air duster to make sure.

Just upset that I spent $$$ for this thing and it comes to me with so many dead and stuck pixels.

What are everyone's experience(s) regarding dead and stuck pixels on these units?

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