HP/Compaq :: Dead Pixel Policy Onbusiness Class Netbooks
Feb 10, 2009
I'm looking into buying a mini 2140 and was just curious about the risk and warrant of bad pixels on the more business class models of netbooks.
I know the screen resolutions are smaller, so there's less risk of getting a faulty pixel, but I'm curious to my options if I purchase one and there's even a single dead or bright one on there. Am I able to exchange it? Is the policy different for business class models? Are bad pixels less common in these netbook screens (roughly 1024X600)?
Even more general, are bad pixels much less possible in these days of manufacturing? My last few displays were perfect and knowing my luck, the laptop I really want will have a bad one.
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Feb 5, 2009
Anyone hear of a rogue black hole? Goes around the galaxies suckin up crap anywhere, ya well I have a rogue dead pixel. I've had it for a long time, just above the vista start button, but a few weeks ago it moved a centimeter down and it lasted for about a week or so and now i noticed it move like a half cm to the left.
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Mar 16, 2009
My laptop just got its screen replaced due to dust and I sent in my DV5T to them to fix it. They told me it was going to be a brand new screen. They fix it and send it back to me. I open the box and notice that my keyboard is improperly installed and later that hour, I noticed that I got a dead pixel.
So I call my HP case manager and tell him what is going on and it is B.S that HP won't fix my laptops screen. They are going to fix the keyboard but as for the screen he said that there is a formula that they follow to determine if they can fix my screen. I am pissed because I know that HP ain't going to give me any break because of the fomula but it is the fact that once I open my laptop I notice that I have a dead pixel. Can they really do that? Like fix my laptop and claim that it is a new screen but has a dead pixel?
I need to know what else I can do if they can't fix my laptop because the pixel is so obvious since I have the 1680x1050 res.
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Aug 2, 2009
I have a small grey blob about 3 pixel by 3 and its annoying me.
when i turn the laptop off or to screen, i cant see it but when its on its always there.
its not on the case as iv tried to clean that.
i cant remember how long its been there but now i notice it, its annoying me
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Feb 4, 2009
I have a SR290 which i purchase via sonystyle on 11/26/08, so after like 4 months i just realized that i have a dead pixel on my bottom right corner,
is there anything i can do? Does my limited 1 year warranty covers this?
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Feb 22, 2009
I received my Vaio Z21WN/B last week and it is a spectacular laptop. However I was pretty miffed when I found there was a glowing pixel in the middle of the screen.
Upon inspection on a black background I have managed to single out over SEVEN of these pixels, all of them seem white apart from one which is red.
Now the pixels are very hard to see, some more difficult than others and you do have to look for them to find them but it's like anything of this nature, once you know they're there you just go looking for them and they gradually become more annoying each time
I bought the laptop from an eBay seller and really it wasn't his fault for selling this as it was as the unit was sealed and he would not of known this until it was opened. It'd be pretty bad of me to ask for my money back when he was a private seller.
Do you reckon I'm within my right to phone Sony and ask for a replacement screen or should I not bother?
any users on here who have dead pixels on their laptop screen and just put up with them? Is this a widespread problem with most people worldwide or is it just the select minority people such as myself that are bothered about it?
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Apr 29, 2010
Finally got my 1810T today and was disappointed to find that it had no less than six dead and stuck pixels littered around the screen.
I have wiped the screen with a microfiber cloth and have used a compressed air duster to make sure.
Just upset that I spent $$$ for this thing and it comes to me with so many dead and stuck pixels.
What are everyone's experience(s) regarding dead and stuck pixels on these units?
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Oct 14, 2008
have beautiful LG screen in My XPS M1530 but recently i started to notice few black dots in the screen , i thought it might be dead pixel but they look completely different from all the pics i have seen in the internet .
It looks more like a dust particle then a Dead Pixel . and its very annoying
But I want to make sure before i call dell.
here are few pictures ( one in the middle and many in the side of the screen )
(Click On Them to See a Bigger Image)
I Tried for Better Pictures but this what i got any other means guys and if those are Dust Particles , how to remove them i have tried to clean them from outside its not going
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Jul 21, 2009
I have a single black dead pixel about an 1 1/2" in from the right hand side of my screen , I only got my Mac today and i cannot stop looking at it.
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Nov 21, 2013
I just recently received my first lenovo laptop, the T440s. The overall built quality is excellent and performance is great. However, I realized there is a dead pixel on the screen. I am stilI within the 21 days return limit. I am wondering if I am able to get an exchange for one without such defect and not subject to the restocking fee?l
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Mar 30, 2009
I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.
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Mar 24, 2010
am i able to get a refund of my hp envy in the us? I just got it 3 days and i am very un happy because purplish webcam quality, after full charge my battery and i restart it can boot into window. what policy Hp have in us. Currently im in uk and i bought it from us.
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Dec 14, 2013
I have an old HP Compaq 6710b laptop and I'm trying to get Minecraft running. It ran on windows 7 a few months ago but now I upgraded to Windows 8 and I have the latest video driver on Windows Update because I can't find the video driver for Windows 8, how to get Minecraft running?
Â
I have the bought version of the game.
I also got it running on Ubuntu.
Â
Minecraft log:
Â
---- Minecraft Crash Report ----// I bet Cylons wouldn't have this problem.
Time: 4/26/14 1:36 PMDescription: Initializing game
org.lwjgl.LWJGLException: Pixel format not acceleratedat org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method)at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52)at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:244)at
[code]....
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Jan 1, 2008
When I bought my M1710 11 months ago, I was swayed to Dell because of the support (3 years next bus day onsite) If you read my previous posts, my M1710 started to develop some problems, screen flickering and memory problems etc. Dell sent a guy out..
On the first visit he replaced the Motherboard, LCD panel, CPU, Ram.
On the 2nd visit they replaced the Motherboard, Ram and Hard drive.
On the 3rd visit they brought some new driver disc's, XP MCE OS....
All of this still did not resolve the problem and in fact the system had dies and would not load a new OS onto the new hard drive...
Anyway I spoke to XPS support and to thier credit they were pretty honest with me and rather than give me a direct replacment they offered me the new M1730 with dual gaphics cards al loaded up, no arguments...
I quite often hear about how woefull Dell support is (I only have experience of the XPS side of things) But have to be honest, they really have been first class with everything. The Irish/Canadian XPS tech support is on the ball. I guess they get a bad rap when something goes wrong so I felt it was just to give them some "positive buzz"... Something to take into consideration if you are looking at a high end Dell system...
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Feb 8, 2009
add Dell to the growing list (HP is another) who doesn't care about Canadians nor Canadian customers as they restrict the options compared to Americans and what is available to U.S. customers.
E.g. M4400 has way less options for Cdn customers compared to U.S. customers. American customers can order 15.4" WUXGA TrueLife RGB LED display (1920x1200) while Canadian Dell customers are limited to only a 15.4” WXGA (1280x800) LED Display.
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Jun 30, 2009
I'm pleasently surprised. Never expected dell to be a strong competitor on business notebooks. Whos tried them?
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Jan 9, 2010
How long-term durable is a MBP relative to other business class laptops like Thinkpads/Latitudes/Elitebooks?
I'm concerned that Apple's extremely short definition of (planned) obsolescence might be reflected in their product design and manufacturing... I mean, it's not uncommon to expect to get 5 years of use out of a Thinkpad, but I think I'd get weird stares if I told people I expected to use an MBP for 5 years
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Mar 29, 2008
I am at my wits end with my e1705. I had a sudden meltdown about 2 weeks ago... screen went scrambled, BSOD,etc...
Performed diagnostic, memory on video card came back as bad. Replaced with new card (from Dell), reinstalled OS, completely reinstalled nVidea drivers from Dell (Used driver cleaner too)...
Everything went smooth for a couple hours after this was completed yesterday (full diagnostic showed no errors), but after booting up today, after about 5 or 10 minutes of use screen freezes and turns either solid cyan or black... a small pattern of thin lines appears also.
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May 15, 2009
Yesterday updated the BIOS to F.09 today the system will not boot, i get no BIOS screen, the screen just light up so i know it has power but just sits there and does nothing, no HDD access or anything.
This is now the second DV2 that i have had, looks like it might have to go back again. might swap to a DV3 this time, anyone else had issues with the DV2
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Mar 9, 2009
I have a Hp compaq nx 9020 notebook. from the last week she is dead. The processor and ram,hdd are ok. The charching light and other lights are dead and the motherboard did not start up. Have any one a idee what can i do. I need a motherboard schematic because i have opened up the notebook and did not find any blowing pieces. I have downloaded the service manual for this model and the schematics are not in there.
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Mar 10, 2009
i tried to boot my dv2500, it boots with no signal on screen the screen is lighted but no signal from the computer...
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Mar 25, 2009
The 500GB HD in my DV7t just died. It's definitely dead, as I pulled it out and tested it in a caddy. When the computer goes to initialize the drive, it gets an error in the I/O device. I still believe I'm under my one year warranty from HP. Does it cover dead harddrives? And if so, do they require that I send in the dead drive? I work for a small business, though my boss has a rather strict data policy - all broken, dead, unused or outdated drives are to be turned into them for proper destruction prior to sale, refurbishment or replacement. Even when we send our laptops off for repairs, there are 'stock' harddrives we place in them that have never had sensitive company data on them. A bit paranoid, definitely, but it's company policy.
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Nov 12, 2009
A friend of my g/f gave me her computer to fix. She said she took it to Best Buy and they said her HD is messed up. Now, if I order a new drive and the restore disks from HP, will that fix this issue? She is not worred about losing any data. Is my thinking correct? Install new HD, put in restore disks, start it up and follow the directions.
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Mar 15, 2010
I purchased this dv5t laptop back in June 2008, and it has always been reliable. I just came back home from work & now I can't even turn the darn thing on. If I hold the power on button nothing happens. The Ac adapter is still working & I've tried taking out the battery, but that didn't help.
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May 29, 2009
I know this is an old laptop but my wife wants to keep it. Problem is the NIC is dead. Its a mini pci card and I am not sure where to find one to replace it or if it can be upgraded from a G card.
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Jul 21, 2009
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
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Mar 14, 2010
It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.
Is there a way to refund this laptop?
Or are there exceptions?
They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.
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Jun 2, 2009
I just got the M1730 last week, but I found a few detects such as lighting problems on my screen when it is pitch black.
The bottom and top parts have light leaking ( I'm guessing thats what you call it ). Also when I move my laptop, i see two circles appearing on my screen (Same effect as if you touched the screen)..
They disappear after like 5 seconds, but it gets annoying seeing them whenever you move your laptop.
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Apr 21, 2010
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
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May 28, 2010
I really want the Envy 14. but I really need a laptop. but I REALLY want the Envy 14...
how is HP with their return policy? Have any of you ever had any bad experiences with returning a laptop to them?
if you haven't guessed, I'm thinking of ordering a laptop now (probably the dm4t) to use for the next month, returning it, and ordering the 14 when it is released.
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