Dell :: XPS Support First Class (replacment System)

When I bought my M1710 11 months ago, I was swayed to Dell because of the support (3 years next bus day onsite) If you read my previous posts, my M1710 started to develop some problems, screen flickering and memory problems etc. Dell sent a guy out..

On the first visit he replaced the Motherboard, LCD panel, CPU, Ram.

On the 2nd visit they replaced the Motherboard, Ram and Hard drive.

On the 3rd visit they brought some new driver disc's, XP MCE OS....

All of this still did not resolve the problem and in fact the system had dies and would not load a new OS onto the new hard drive...

Anyway I spoke to XPS support and to thier credit they were pretty honest with me and rather than give me a direct replacment they offered me the new M1730 with dual gaphics cards al loaded up, no arguments...

I quite often hear about how woefull Dell support is (I only have experience of the XPS side of things) But have to be honest, they really have been first class with everything. The Irish/Canadian XPS tech support is on the ball. I guess they get a bad rap when something goes wrong so I felt it was just to give them some "positive buzz"... Something to take into consideration if you are looking at a high end Dell system...