Early last week my XPS M1330 started to blue screen and suffer screen pixelation issues on a frequently recurring basis.
Thanks to this forum I was soon able to deduce that my GPU was suffering from the well known GPU over-heating issue.
I called Dell XPS premium support on Wednesday afternoon and got through to someone in India who was extremely curtious, spoke excellent english and was obviously technically savy.
If you order through dells EPP program do you get better customer service than standard customer service?
View 6 Replies View RelatedI recently bought an OEM Vista Home Premium 64-bit and installed is yesterday. I chatted to a Dell tech support guy today and he essentially said that I wasted my money on the 64-bit OS as Dell laptops do not support 64-bit Operating systems. He said this was due to the fact that my processor (see above) was a 32bit processor. I however came accross this intel site;[url] whci i believe to be my processor that states it is a 64-bit processor.
Another thing; in the dell tech support application, my total memory is shown as 4GB, whilst my available memory is shown to be 2.6GB. Does this mean that all 4GB is not being recognised/utilised? Or does it simply mean that 1.4GB of RAM is currently being used, with 2.6GB left for when I need it?
I got a free Intel P9600 and wondering if it will work in the xps m1730? before i take apart the system i would like to know if it will work.
View 5 Replies View RelatedI got a free Intel P9600 and wondering if it will work in the xps m1730? before i take apart the system i would like to know if it will work ...
View 6 Replies View RelatedIn 1Gb+2x2GB config ?
View 10 Replies View RelatedDo the Studio XPS machines get the customer support that the standard XPS machines do? That is, the American customer/tech support rather than the outsourced one?
View 10 Replies View RelatedI rely heavily on SDHC cards and use the built in card reader heavily in my Studio 1537.
I just bought a new Studio XPS 16 and it won't read my SDHC cards. I chatted with Dell last night and they took control of my system remotely.. They couldn't fix it, and finally said "The Studio XPS 16 does not support SDHC, you'll have to use regular SD"
I just find this hard to believe on a new, so called "State of the art system"
I also have a Studio 15 (1537) and SDHC works perfectly.
After fighting with several "Techs" and their "Supervisors" I returned the system and bought another..... AND, what do you know... I was right....It does support SDHC!!
I need to tell anyone and everyone before you buy any Dell and there so called WARRENTY.
this is an accually forem post and Dell's reply to me.. I'ts Unbelievable........................................
I was thinking of replacing my cpu with an Core i7 if possible? has anyone tried it out yet?
View 3 Replies View RelatedI'm thinking about upgrading to Core i7 for my laptop (Studio 1555, since I run games and stuff on it, and don't have enough resources to build my own PC.
I researched, but I always like asking to make sure... does the PM45 chipset support i7 processors? I usually know this stuff, but i* is pretty new, and I'm running behind.
I currently have a freshly undervolted Core 2 Duo 2.66Ghz (I forget the model number).
Dell is offering a pretty cool opportunity for customers and the general public to help us redesign the support website for home users.
Go to this Storm Session link if you have suggestions on what you would like to see.
I have a DELL XPS M1710. It has the T7200 Merom processor installed. I have here with me a X7900 Merom Processor. Will that fit into my laptop? Seems to be the same processor.
View 8 Replies View RelatedI'm thinking of buying a laptop which is quite powerful and can run Linux (most of my work is in Linux). I'm an engineering student and frequently need to use computationally intensive applications,
which are also graphically intensive. Following a post on another subforum (http://forum.notebookreview.com/show...6#post4548016), I was asked to confirm with Dell users here as to what their Linux experiences are.
I would appreciate inputs and suggestions about purchasing laptops from users of Dell laptops, especially the Latitide and Precision.
I understand that the appropriate subforum for this is different, but since this is now only a matter of deciding which Dell model to purchase
I was wondering in you could stick more than 4gb into the M1530 if you have a 64-bit OS installed (Vista or 7)? Mine is more than a year old, but I've noticed that you can now configure the M1530 with up to 8gb.
View 4 Replies View RelatedBios A10 for XPS M1730:
[url]
Fixes/Enhancements
------------------
1. Added support for New Graphic card.
According to Markus Schütz, Dell Senior Press Reviews Manager, the M1730 will get a Geforce 9800M GT and 9800M GTX SLI Upgrade. German source:
[url]
i wanted to buy a refurbished e6400 from the outlet and wanted to know how does the dedicated graphics card on it run? the NVIDIA Quadro NVS 160M With PC-Card. also how is the customer service and do they charge a restocking fee for the business side and do they pay for the shipping back to them?
also how is the build quality of them? are they that great compared to a lenovo y530/550, cuz i like the design of the ideapads but there not as reliable as the thinkpads.
also does dell usually have like free shipping or discounts for the business outlet cuz i know they did for home.
and the Mobile Intel Graphics Media Accelerator 4500MHD With Express Card or like the ones WITH PC-CARD are they much different from the regular 4500mhd or x4500?
I am completely frustrated with Dell. I purchased my XPS M1330 in February, 2008. Thank God I also purchased a 3-year premium service contract. Since then I have had the motherboard replaced 4 times, the hard drive replaced once, the fan and heat sink system replaced, the keypad replaced, and the memory replaced.
I had to re-install my operating system and programs to get rid of a Blue Screen of Death, at Dell's insistence, when I knew and it was later substantiated that the motherboard was at fault, yet again. Needless to say, I had to exercise a lot of self-control after that. All that work and time invested and, PRESTO: Blue Screen of Death. So much for "it's a driver issue."
In my opinion, these laptops run way too hot and, as a result, kill components. Please don't get me wrong.
When it works it is a joy to own and use. But, if I take just the replacement motherboards (4) the replaced hard drive (1), the replaced keypad (1 or is it 2 now?), replaced memory (1), etc. and simply divide those 7 service calls by 24 months, it averages one major fix every three and a half months that I have owned the computer.
This is a far cry from the exceptional dependability of my old Inspiron 600M that never gave me one ounce of trouble in three years of very hard use.
received my inspiron 1420 ( already having issues and concerns) one of them, is, when i went into the dell support center, i clicked on the "about your system" section, and when i click on the Memory tab, it said that i had 3gb Total memory, but just 2.2gb of available memory. What does this mean? and where did the rest of my memory go?... i have a inspiron 1420, with 2.4ghz, 3gb ram, and nvidia8400...
View 10 Replies View RelatedI had a dell inspiron that was changed to a precision system and i tried going to the online tech support but they do not give tech support to precision systems which i kind of find annoying as my landline is my cell phone and going thru tech support during the day kills my minutes.
View 3 Replies View RelatedI tried calling their support number yesterday evening and after a 45 minute wait, I realized I have better things to do on a Saturday.
Today I waited 90 minutes on Dell Chat before someone showed up, then promptly disappeared
I'm looking at my new SXPS 16 and on the right side of the glossy lid it looks like they didn't finish glossing it or it jammed up.
Also when I run my hand over it it feels rough compared to the glossy rest of the lid. Also you can only see it at angles not looking straight down
Dell is offering a pretty cool opportunity for customers and the general public to help us redesign the support website for home users.
Go to this Storm Session link if you have suggestions on what you would like to see ...
I never thought I'd be writing this, but Dell (yes, Dell), is charging customers a monthly fee to have access to its United States-based customer service representatives.
The Washington Post reported on Thursday that the PC maker is charging customers with a Dell account $12.95 per month to have access to an American agent or $99 per year for customers who buy a new PC from the company.
Those who don't pay the sum will be contacting center agents in India or the Philippines. But before you start your bellyaching, Dell is sweetening the pot: wait times are guaranteed to be 2 or fewer minutes!
I think this only pertains to the Dell Home systems.
Correction: They will provide this option for all Dell Home computers including XPS. If your curious the option is under services and the "Your Tech Team" option.
This is a long story of various experiences ive had with dell tech support and dell technicians.
It all started when i was 3 years old, my mommy was out for dinner and i.... oh wait... wrong story lol.
okay so when i bought this xps m1530 i knew about all the GPU issues and i was OK with that,
becasue the m1530 is an amazing machine, but some months ago it started giving me green screens and high temperatures, so i figured i should talk to dell about it, and this is what happened .....
I have 32 bit installed.
View 1 Replies View RelatedI was just checking for drivers for my 1640 (I recently re-installed Windows 7 RC 64 bit) and lo and behold, Dell is now showing 32 and 64 bit Windows 7 operating system choices for the drivers...
The available drivers you see when choosing 64 bit Windows 7 are certainly not all there by a long shot and most of them appear to be the same as the Vista drivers but it is at least a promising sign! The new Quickset driver appears to be specifically for Windows 7.
When I bought my M1710 11 months ago, I was swayed to Dell because of the support (3 years next bus day onsite) If you read my previous posts, my M1710 started to develop some problems, screen flickering and memory problems etc. Dell sent a guy out..
On the first visit he replaced the Motherboard, LCD panel, CPU, Ram.
On the 2nd visit they replaced the Motherboard, Ram and Hard drive.
On the 3rd visit they brought some new driver disc's, XP MCE OS....
All of this still did not resolve the problem and in fact the system had dies and would not load a new OS onto the new hard drive...
Anyway I spoke to XPS support and to thier credit they were pretty honest with me and rather than give me a direct replacment they offered me the new M1730 with dual gaphics cards al loaded up, no arguments...
I quite often hear about how woefull Dell support is (I only have experience of the XPS side of things) But have to be honest, they really have been first class with everything. The Irish/Canadian XPS tech support is on the ball. I guess they get a bad rap when something goes wrong so I felt it was just to give them some "positive buzz"... Something to take into consideration if you are looking at a high end Dell system...
Do you have to send the defective one in? If so, I'm not going to bother with getting a replacement.
View 13 Replies View RelatedMy nVidia Geforce Go 7950 GTX burned out about a month ago and I have been running it in VGA mode here in Dushanbe, Tajikistan.
Because I knew that Dell did not have support in this country I didn't contact support until last Friday, April 10, 2009. I had bought a full 4 year warranty when I bought the machine and the warranty expires in Sept 2011.
Dell agreed to replace the GPU under warranty, but said that they could only ship it to somewhere in the States, so I had them ship it to my office in Washington, D.C. and the package is now on its way to Dushanbe by DHL. I'll go inside and change the GPU myself, which, though, I'm not very handy with tools, I think I can do. I have the service manual and have reviewed the procedures and many of the very helpful posts on this site.
My question is that Dell Support is sending both the GPU and a new motherboard in case I need the latter. How do I know whether I need the latter, and should I just replace the motherboard even though the existing one seems to be running fine?
Dell shipped the parts to me on Sunday April 12 and they were received in my office in Washington on April 14. The invoice listed the total price for the GPU and motherboard at $1171.24, which apparently must be paid if I don't send the defective parts to them within 10 days.
Because I'm in Tajikistan Dell Support got a waiver of the 10 day deadline for return. I might just hang on to everything until I'm back in the States in October 2009.
