Dell :: XPS M1710 Dead 7950 Support
Apr 14, 2009
My nVidia Geforce Go 7950 GTX burned out about a month ago and I have been running it in VGA mode here in Dushanbe, Tajikistan.
Because I knew that Dell did not have support in this country I didn't contact support until last Friday, April 10, 2009. I had bought a full 4 year warranty when I bought the machine and the warranty expires in Sept 2011.
Dell agreed to replace the GPU under warranty, but said that they could only ship it to somewhere in the States, so I had them ship it to my office in Washington, D.C. and the package is now on its way to Dushanbe by DHL. I'll go inside and change the GPU myself, which, though, I'm not very handy with tools, I think I can do. I have the service manual and have reviewed the procedures and many of the very helpful posts on this site.
My question is that Dell Support is sending both the GPU and a new motherboard in case I need the latter. How do I know whether I need the latter, and should I just replace the motherboard even though the existing one seems to be running fine?
Dell shipped the parts to me on Sunday April 12 and they were received in my office in Washington on April 14. The invoice listed the total price for the GPU and motherboard at $1171.24, which apparently must be paid if I don't send the defective parts to them within 10 days.
Because I'm in Tajikistan Dell Support got a waiver of the 10 day deadline for return. I might just hang on to everything until I'm back in the States in October 2009.
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Sep 23, 2009
I'm just about to pull my dead 7950 GTX and send it off for repair ... they say they found the problem with this card failing and have a unique fix so we'll see. They are on Ebay if intersted.
Anyhow, I would like to replace all the thermal pads with a good thermal compound ... I was looking at IC7 synthetic diamond.
I am more than capable just never done this with my XPS M1710 so I need a guide. Question is, can all of the thermal pads be removed and replaced with IC7 or is the 1/32" gap between the memory and heatsink too much? I have read that you can fill this gap with pure copper shims but haven't found any details.
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Sep 4, 2007
I'm currently jumping for joy right now. I FINALLY found a fix for those of us with an XPS M1710 and a 7950.
I was getting BSODs on drivers, nvlddmkm crashes in Vista, LCD Flickering in XP and whatnot.
I traced the problem to the way Memory controlling is handled in BIOS A07. If I would take out 1GB of DDR2, I would have no issues. Put back in the other GB and the issues would resume.
After downgrading to A06 I haven't had a SINGLE crash in Vista
For those of you that want to try A06 , I uploaded it to my site for you
XPS M1710 BIOS - A06
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Apr 29, 2009
I have a DELL XPS M1710. It has the T7200 Merom processor installed. I have here with me a X7900 Merom Processor. Will that fit into my laptop? Seems to be the same processor.
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Mar 16, 2009
The 7950GTX appears to have died on me, artifacts on boot up and black screen with drivers installed all the pointers of dead graphics card.
What options have I got I'm out of warranty and looks like I'm paying for new GPU if I ever want any graphincs out of this thing again.
I'd like to replace the 7950 gtx 512mb but its abit expensive (only looked on ebay) any other outlets for them? (I'm in the UK)
If I go for a different one 7900 7800, amI going to notice a massive difference?
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Aug 18, 2008
A friend at work has M1710 with a recently dead 7900gtx,I have told him that the cards 7900gs, 7950gtx, fx1500,fx2500,fx3500 and the 7800go Atix1400 will fit but do any of the newer cards fit and work?
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Oct 16, 2009
I was playing GRID on my Dell XPS M1710, and got a load of corruption and lines on the screen, and the laptop shut went into a kind of safe mode. It has never been overclocked, and dust has been cleaned recently.
Now, when I turn it on, I get artifacts and corruption even at the BIOS screen. I've tried reseating and reinstalling the drivers, but it hasn't worked. I'm going to call dell tomorrow, but as it's out of warranty,
I don't expect much help. There's no way I'm buying a new GPU, (they cost more than the laptop is worth), so I'm going to try and fix it. I'm going to use the oven fix as a last resort,
and would appreciate advice on anything else I can do to fix it, as well as any tips when performing the oven trick. If anyone is selling a 7900GTX/7950GTX for a decent price, you may have a buyer
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Jan 1, 2008
My i9400 died last Tuesday. While sitting idle on a marble topped end table the fans went wide open for 15 seconds and then it just turned off. Not shut down, just dead. I went to bed figuring this must have been an overheat protection shutdown and tried to crank it up the next day and nothing. Hit the power button and the green light blips once and thats it.
I have the top of the line warranty and next day service so Dell came out 2 days later (not next day but close enough at first) and replaced the MB and fans. This got us nowhere. He gets on the phone with Dell and they send another MB and Processor as well for the next day.
Visit two with another MB and new processor produced nothing again. The field tech (pretty knowledgeable) said that this would have to go back to dell and that I needed to call them.
So I call them and they say that a third visit would be required I said fine send whoever, this thing is not coming back to life and my business is being severely hampered by this notebook being down. They try to re-diagnose over the phone and corectly come to the conclusion (again) that the computer is toast.
My problem is this: They finally conceded to me returning this $4000 brick to them but I could not get a i9400 loaner overnighted to throw my HD in to get back up. I've got my HD out and in an external enclosure but this really slows things down finding files and loading apps on another computer that is already slower to start with.
I've got a business to run and it is running slower with this laptop being down. I was told by Dell it would take 2 days to get a box to return the computer in and then 5-8 days to repair it and then shipping after that. An exchange would be up to 2 weeks total turnaround time...........
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Dec 26, 2007
I have a XPS M1710 2.2 C2D, 2GB with Windows XP Professional 32bit, and I am planning on getting a 4GB OCZ PC2-6400 DDR2 800MHz Ram (OCZ2M8004GK) for my laptop.
My questions is whether or not the XPS M1710 hardware (motherboard/chipset) will actually support/make use of the 4GB memory.
The manual says the M1710 will take up to 4GB of memory, but some people say it will not (regardless of the OS 32 or 64bits).
I know that 32bits OS (Vista, XP, etc) will only see about 3.25 GB of the 4GB, but I have read that applications such as game and VMware will actually support and use (if necessary) all the 4GB of ram. Is that true?
What if the M1710 hardware does not support the 4GB then no applications will support it?
I also know that the M1710 is only supposed to handle up to DDR2 667mhz, but i will be getting the DDR2 800mhz $10 bucks cheaper than the 667mhz and I read that memory with a higher frequency than you system can handle will usually give you a lower CAS latency(timing) speed, so why not
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Mar 29, 2008
I am at my wits end with my e1705. I had a sudden meltdown about 2 weeks ago... screen went scrambled, BSOD,etc...
Performed diagnostic, memory on video card came back as bad. Replaced with new card (from Dell), reinstalled OS, completely reinstalled nVidea drivers from Dell (Used driver cleaner too)...
Everything went smooth for a couple hours after this was completed yesterday (full diagnostic showed no errors), but after booting up today, after about 5 or 10 minutes of use screen freezes and turns either solid cyan or black... a small pattern of thin lines appears also.
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Apr 11, 2010
looking to push my overclock past 700mhz now since my gpu is going to be getting a custom fan and copper heatsink. Whilst experimenting I found that past 700 the temperature no longer matters, the voltage simply isn't high enough. But I don't know of any software way to change this...
Anyway I can get it above the 1.32V for the gpu? looking at maybe 1.38-1.4.
Besides that if temperature even became an issue I'd experiment with liquid nitrogen, which being a chem student I can get pretty easily . It's a lot of fun to play with.
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Jul 21, 2007
what is the stock gpu/memory clock on the geforce go 7950 gtx for the 1710?
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Aug 21, 2007
I am getting ready to pull the trigger on a 1710 within the next week or so. Yeah, I know the 1730 is coming out but I really can't wait much longer and besides, the 1730 is by far one of the biggest and ugliest models I have seen Dell come out with. Sorry for that little rant but anyway, back to the main question:
There is a $350 price difference between the 7900 GS and the 7950. I have searched the forums and found a couple of relavant threads but I wanted some people who own both of these models to readdress this issue and let me know if you like the model you have or do you wish you would have gone with a different GPU.
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Oct 2, 2007
I have done a fairly big search on these forums, and everything seems to be pretty vague as to what drivers to use on a Geforce Go 7950GTX with windows vista.
Does anybody have a direct link to the best drivers available?
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Aug 22, 2007
can some 1 tell me wts the temperature for the M1710 with 512 MB 7950 GTX please ,,cause i just upgrade to it and i dont now whts gonna be and please tell me which program (am using 2 programs I8KfanGUI and NVTemplogger)
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Jan 4, 2008
i'd like to know what kind of temps to expect from a normally working card.
What are your temps on idle (normal room temp 20c-30c)
and what are the max temp it reaches when say we run the ati tool graphical view. (Just for reference - when idle, ATI Tool reports 65c on my card, and after running the 3d view of ati tool the card will reach 104c).
I'd like everyone who has that info to post it here and i'll do the math and calculate the avarage working temp of that card.
Since different monitoring progs report different tempratures please state which program is reporting the temps.
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Nov 18, 2007
I know this as been covered a millions times but I can't seem to find a straight answer. But I am trying to figure out my actual temps on my overclocked 7950 at 650/800
Using I8kfangui my temps are 59 to 82c with out any temp offset
Atitool temps are Identical 59 to 82c
Nvidia Mview is the same 59 to 82c
Now I though there was an 8 degree of set for I8kfangui, but its running the same temps as everything else is this my actual temps or there still an 8 degrees offset making my temps higher?
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Aug 13, 2007
I have Inspiron 9400 with 7900Gs card. I have 9 cell battery. I have ordered 7950GTX, 4GB of DDR2 and also 130W power pack. Is there anything I need to install and use this card? I had a look thru the forum but I couldnt find any information how to instal this paticular card and what sor of BIOS will I need for the card and the laptop.
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Sep 28, 2007
I have xps m1710 with 512mb 7950 gtx,2 gb ram,2.33 core due
I have some strange picture coming in my lcd some times,so can u tell me if my video card on the way to die,
also it happend a few times with Ghost recon advanced warfigter 2 during the game but if I press Alt+Esc to go to the windows thats strange picture dissapers and then I can go back to the game,its allways happen with the game but only 1 time with my windows,I reinstalled my windows and changed the driver version and still happining
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Dec 18, 2009
My XPS M1710 started to show vertical green lines during boot up, then would go to a black screen. So I restarted in safe mode,
then disabled the video card.
It starts & runs fine now, no green lines, just reduced video performance, obviously.
This shows there is a problem with the video card. What is the best option now? New, used, or do they fix these?
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Aug 28, 2007
I'm swapping out my 7900 GTX for a new 7950 GTX. Do I need to download anything specila to overclock it? Or will the stock Dell or G-Force drivers allow me to do so through the Nvidia control panel?
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Oct 26, 2008
gaphics card has bitten the dust.
M1710 not overclocked
was working fine at the office, when i get it home on de hybernating the screen scrambled progresivly getting worse.
On restart there is a matrix style back ground behind the dell start up logo?
isnt this VGA generated? or does graphics card handle things from power on?
If i allow to boot normally it blue screens and says its graphics driver
I have not inslalled new drivers
it will boot in safe mode but there is still pink dotts behind all images, again isnt safe mode boot in safe mode with graphics from mother board in VGA
have disembled and resembled laptop and made sure graphics card is seated properly has made no diffrence
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Feb 2, 2008
My puter got messed up and I booted my delta OC'd card into Shitsta for 2 hours. and then decided to go back to XP.
my card died.
I still have a fx2500m but am lookin @ a fx3500.
Is the fx3500m HDCP compliant like the GTX?
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Dec 17, 2007
Looking for original M1710 - Geforce Go 7950 GTX Bios. I want to re-flash my video bios back to the original. Is the bios on the JLMOD.ISO CD? If so can someone tell me whats the file name?
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Aug 22, 2007
I haven't put in my 7950 gtx yet because when I threw the one in that I had here it was DOA so I had to send back to the seller to replace, so the new one should be here in a week. Anyways here is the deal . .
Everyone is claiming since the 7900 GSX pulls such great scores in 3dmark05 (simular to the 7950) it is about the same. Here is the difference. When yall run 3dmark it defaults to a low resolution test. So here is an example. Im pulling low 9k with my 7900 GSX at default resolution. So I got a full version serial number for 3dmark05 and switched the resolution to 1440x900 and ran the tests with that. This should really show the memory difference and power of the better card.
The 7900GSX pulled 4262 at that resolution.
From what im finding online the 7950GTX at 1440x900 resolution pulls around 6700 at that resolution . If you have a 7950GTX test it out and post that instead.
Im sure at 1920x1200 resolution the differences would become even more apparant. So there is the final answer.
High resolution gaming (native resolution on our lappys) will show a big difference.
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Oct 22, 2007
I have a 1710 thats a couple weeks old and I have a problem. As of right whenever I install drivers other than the dell drivers for my 7950GTX and am running on battery the screen breaks up into a bunch of vertical tears. So far I have used both the Laptop Video 2 Go drivers with the tweaked INF and Geforce Tony's recommended drivers and as soon as I unplug the power I get this problem. But like I said, if I uninstall those drivers and load the current drivers from Dell.com everything works great.
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May 22, 2009
I was playing stalker a few days ago getting 50-70 FPS and now come today its so much lower at 20-30(not playable) and I tried CS:S, and COD4, and they all seen dramatic fall in FPS. I don't notice any artifacts but I just notice huge FPS hits. I also think my fan isn't running anymore but I am not sure. Does anyone one know what I should do now? Its out of warranty already.
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Feb 21, 2008
I was going to be assembling an m1710 this weekend....
I called Dell Spare Parts a few days ago, and placed an order for the following;
HG345 Refurb bottom plastics, m1710
FF084 Refurb palmrest assy, m1710
J8841 Refurb speakers, LED, m1710
CF426 Refurb hinge cover, m1710
I've been watching the order on Dell's site all week, as it was scheduled to ship (on or before today) (2/21/08), and I opted for Next Day shipping.
When I placed the order, the woman I spoke with asked for my Service Tag number. I, um... don't HAVE one... I didn't say this, I simply said I don't have that information at the moment. She asked how I got the part numbers, and I told her from their own Spare Parts page.
Well....the order got cancelled today. Saw it online while at work, just before I left for the day. Another order number with the identical items was created, with a scheduled ship date of 3/3/08. WHAT?
The woman just called....she states they cannot process my order without a service tag number. YOU HAVE GOT TO BE KIDDING ME!
I told her I don't have a tag number....she asked if I was building one. "Yes." To which I hear...
"Oh....well, I don't think our supplier will allow that without a service tag number, because we reserve those parts for people who bought m1710's."
I said "That's amazing...because I know a number of people who have done the same thing I'm trying to do, and had no problems getting these parts."
"Well, that's because they have m1710's"
*mad enought to scream at this point* "Um, no...where do you think I got the idea from?? I'm certainly not the first person to have this idea."
how I can get them to sell me some refurbished plastics? What's the secret password?
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Jun 20, 2009
If you order through dells EPP program do you get better customer service than standard customer service?
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Sep 19, 2008
I recently bought an OEM Vista Home Premium 64-bit and installed is yesterday. I chatted to a Dell tech support guy today and he essentially said that I wasted my money on the 64-bit OS as Dell laptops do not support 64-bit Operating systems. He said this was due to the fact that my processor (see above) was a 32bit processor. I however came accross this intel site;[url] whci i believe to be my processor that states it is a 64-bit processor.
Another thing; in the dell tech support application, my total memory is shown as 4GB, whilst my available memory is shown to be 2.6GB. Does this mean that all 4GB is not being recognised/utilised? Or does it simply mean that 1.4GB of RAM is currently being used, with 2.6GB left for when I need it?
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