Dell :: I9400 Is Dead, Is This The Normal Treatment For Support

My i9400 died last Tuesday. While sitting idle on a marble topped end table the fans went wide open for 15 seconds and then it just turned off. Not shut down, just dead. I went to bed figuring this must have been an overheat protection shutdown and tried to crank it up the next day and nothing. Hit the power button and the green light blips once and thats it.

I have the top of the line warranty and next day service so Dell came out 2 days later (not next day but close enough at first) and replaced the MB and fans. This got us nowhere. He gets on the phone with Dell and they send another MB and Processor as well for the next day.

Visit two with another MB and new processor produced nothing again. The field tech (pretty knowledgeable) said that this would have to go back to dell and that I needed to call them.

So I call them and they say that a third visit would be required I said fine send whoever, this thing is not coming back to life and my business is being severely hampered by this notebook being down. They try to re-diagnose over the phone and corectly come to the conclusion (again) that the computer is toast.

My problem is this: They finally conceded to me returning this $4000 brick to them but I could not get a i9400 loaner overnighted to throw my HD in to get back up. I've got my HD out and in an external enclosure but this really slows things down finding files and loading apps on another computer that is already slower to start with.

I've got a business to run and it is running slower with this laptop being down. I was told by Dell it would take 2 days to get a box to return the computer in and then 5-8 days to repair it and then shipping after that. An exchange would be up to 2 weeks total turnaround time...........