Dell :: To Charge For US-based Support
Dec 14, 2008
I never thought I'd be writing this, but Dell (yes, Dell), is charging customers a monthly fee to have access to its United States-based customer service representatives.
The Washington Post reported on Thursday that the PC maker is charging customers with a Dell account $12.95 per month to have access to an American agent or $99 per year for customers who buy a new PC from the company.
Those who don't pay the sum will be contacting center agents in India or the Philippines. But before you start your bellyaching, Dell is sweetening the pot: wait times are guaranteed to be 2 or fewer minutes!
I think this only pertains to the Dell Home systems.
Correction: They will provide this option for all Dell Home computers including XPS. If your curious the option is under services and the "Your Tech Team" option.
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Oct 23, 2008
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Studio XPS 13: 9400M?
Studio XPS 16: 9400M and 9600M GT (like the new MBP)?
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Apr 27, 2009
First of all great forum, I have found a lot of useful information here
I want to buy a new laptop from Dell, but I just cannot decide between the XPS M1530 or the Studio XPS 16.
I want to be able to play games on it that look good, like Warcraft, COD5, Source games like HL2. I'm not looking for something that will play well with maxed out settings, nothing close. Just a laptop that would do it smoothly while still looking good at maybe medium settings. I also need it for some university work like programming and other computer science related topics.
I am after having a terrible expierience with a HP pavilion dv2699ea special edition laptop. Recently it just got boiling hot, it was always very hot, but much hotter than normal now, you could not sit with it on your lap, the keyboard and mousepad and the area for resting your palms were just too hot to touch, and when I would be watching a dvd on it lately it actually shut itself down several times without explanation. Now the GPU has gone bust. Sometimes it produces no image on screen, or a distorted one, and it has made the laptop as slow as hell .....
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Apr 19, 2013
I received a brief pop-up notice that there was an important BIOS upgrade for my Inspiron 7720 and then when I went out to the Dell Support Link there is a one paragraph stating that there is a critical new BIOS update. I had hope to read more about the update and what it required but there was nothing. So I clicked on the link, this launched a download of a file - 7720A13.exe and nothing else.
How am I to distinguish this file from a SPAMMER sending me a file?
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May 21, 2010
So I have a 3 year old Dell Inspiron 1520, the battery recently went dead. Cant charge and cannot hold a charge. Runs fine with the ac adaptor plugged in without moving it.
However I can not play games on it that I have been able to play before. Is this because I am running solely on the ac adaptor?
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Oct 24, 2014
I have an HP mini 1000 that a friend gave me. It is asking for a password at the startup before windows kicks in. My friend doesn't remember the password and after 3 failed attempts.How do I get the bios password based on this error code?
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Jan 16, 2010
Intel Claims Core i5-Based MacBook Pro Promotion a Marketing Error
Quote:
Spanish site faq-mac.com, which was first to note an Intel promotion yesterday apparently revealing at least one forthcoming MacBook Pro based on the company's new Core i5 processors, now reports [Google translation] that Intel has revised the promotion to offer HP Envy notebooks instead of MacBook Pros, blaming a marketing error for the incorrect promotional materials. [url]
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Feb 5, 2009
To start I should remind everyone that i'm not a mac user. I have never owned a mac or used OSX properly before today. As such, my opinions should be taken as coming from someone who has much knowledge and experience as far as PC's are concerned, but who is a total mac n00b.
First Impressions
When I first walked over to the Macbooks I was quite taken aback. The build quality is out of this world. In fact, I immediately walked over to the latest PC laptops to compare and immediately thought "manufacturing FAIL". Really, the Macbooks are italian sports cars, and PC's are 30 year old farm tractors to use the typical "car analogy".
The Macbook
I really only had any interest in the Macbook when I first went to the Apple stand, but came away with the intention of buying a MacBook Pro. Let me explain:
The MacBook's build quality is awesome. It's solid, no creaking plastic or flexable build, completely and utterly solid. Awesome.............
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Aug 30, 2009
Currently on a 15" MacBook Pro -- I really like the design and aesthetics. I can see why they're so popular, to say the least. Installed Snow Leopard without a hitch yesterday.
Being a med student, my primary usage is for things like Microsoft OneNote (not included in Office 2008 for Mac), and I've got a 1GB+ folder with OneNote stuff in it. Unless I'm missing something, my options for using those same files/folders are:
1. Dual-boot Windows XP/Vista/7 on this MacBook Pro and live with the crappy battery life.
2. Use VirtualBox to create a Windows VM in which I can run Office 2007 and suffer with the performance hit.
3. Use CrossOver to run Office 2007 and deal with the occasional bug (and slight performance hit).
I am aware that Evernote can convert .one files, but only on a Windows platform. Currently experimenting with using that in a VM to convert the .one files, and then transferring the result to my Snow Leopard install.
But beyond all of that: if I end up having to return this MBP, what Windows-based notebook is the closest thing as far as design/quality/aesthetics? Any Montevina-based platform and a minimum of 250 GB / 4 GB works for me.
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Sep 28, 2009
I received a new in box (sealed) Dell Mini 9 as part of a promotion. I get home and plug the beast in to find that it does not charge the battery at all,
I have tried reseating the battery but to no avail. Also if I plug the computer in a certain way it does not power on, I have to remove the plug and then plug it back in.
So to recap, the battery does not charge, the light does not come on and sometimes I have to plug the power plug in several times to get it to turn on.
Before I call Dell support should I mention anything about receiving this Mini 9 for free or does it not matter?
According to the website I have around 187 days left on the 1 year warranty.
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Dec 30, 2009
I requested return my dell laptop and receive an email with UPS label, but it is also noted it will charge $10 for pickup.
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Mar 10, 2010
I have a Dell Inspiron 1525. The 6-cell battery that came with it stopped holding its charge, so I bought a new 9-cell battery. Now that one won't hold a charge. I figured it must be the cord, so I bought a new one. It still won't hold a charge. When I run my mouse over the battery icon, it says XX% (currently 37%) available (plugged in, not charging). I know just enough about computers to be dangerous, but not enough to figure out what is wrong. Can anyone help me trouble shoot?
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Sep 22, 2008
I'm having some problems with my charger. When I plug it in and turn the laptop on it says that it couldn't recognize the charger and won't charge, the laptop itself works, however. Sometimes it does charge, but rarely. I'm in a little hurry and didn't search thru the forum. Apologize if this issue was answered before.
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Mar 6, 2010
I unplug my laptop and after 15 mins it says "your battery power is low (7%) if you don't plug in your computer soon it will hibernate automatically". I know its fully charged and i press the button on the battery and all lights are on..what should i do?
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Jul 12, 2009
I opened my laptop to clean it using the manual on Dell website and when I got it back together it doesn't want to charge. When I plug it in the light on the charger goes off and a squeaky sound can be heard from the charger.
My friend has Vostro 1510 and mine and his chargers work with his laptop, but not with mine. So anytime I plug his or mine chargers the light on it just goes off and then it has to be unplugged and plugged again in the socket to restart it.
I believe there is some sort of protection in the charger, other than the fuse. Without the battery the laptop does not work
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Apr 10, 2009
i just got my 1545 and i heard there's couple ways to charge the battery to keep it last longer, its 6 cell battery.
should i charge it everytime when i use it? or
should i wait til battery gets low than charge?
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Jun 1, 2009
Dell tech came out to replace my motherboard for the second time in 12 months earlier this week and left the wrong ac adapter (didnt notice until after well after he left).
So dell shipped me another ac brick which arrived today, but the laptop still isnt recognizing it. The battery is completely dead now, but before it went down I checked in BIOS and it was showing no AC adapter there either. It's getting power from the wall (green light is on) but I dont have a multimeter handy to check the voltage from the brick to the computer.
The light doesnt go out when I plug it into the computer like it did when the MB died. What are the chances it's a faulty adapter or do I have another problem? Anybody else had this happen? I'm getting really frustrated with this machine. TIA guys.
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Dec 31, 2013
I purchased a Dell Venue 11 on 12/24/13 and received it this past Saturday, the 28th. I ordered the $499 version. I was very satisfied with the item and found it comparable to the Windows Surface 2 Pro. I took my time to install all my apps that I needed and to adjust my security settings so that I could log in remotely to my work servers.
Yesterday while I was doing work on my tablet, I noticed my battery was low. So I plugged it in and continued to work. However, the tablet turned off on me about 15 minutes later. I thought maybe it didn't charge as fast as it pulls energy. So I plugged it in to charge while it was off for almost 3 hours. It still would not turn back on. I was using the Dell charger that came with the tablet. I tested the charge with other items that take the mini USB port and it charged them, fine.
In addition to my tablet being a brick, I also ordered the Mobile Keyboard with it. I received an email stating that I would not receive the keyboard until the end of January because it is'in production'. Very bothersome because had I known this, I wouldn't have even bothered purchasing this item from Dell, altogether.
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Dec 30, 2014
My Dell Inspiron 14z (Reg Model: P35G, Reg Type no: P35G001, won't turn on and won't even charge.
I used it to show a video to my mom then closed the lid (I programmed it so that closing the lid will lead to hibernation). When I tried to open it again after a few hours, it won't turn on. Even though I know it wasn't low in battery, I charged it. I then noticed that the light that was supposed to indicate that it was charging was not turned on. This incident happened a few months back but resolved itself after I let my laptop rest for 2 days.
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Jun 20, 2009
If you order through dells EPP program do you get better customer service than standard customer service?
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Sep 19, 2008
I recently bought an OEM Vista Home Premium 64-bit and installed is yesterday. I chatted to a Dell tech support guy today and he essentially said that I wasted my money on the 64-bit OS as Dell laptops do not support 64-bit Operating systems. He said this was due to the fact that my processor (see above) was a 32bit processor. I however came accross this intel site;[url] whci i believe to be my processor that states it is a 64-bit processor.
Another thing; in the dell tech support application, my total memory is shown as 4GB, whilst my available memory is shown to be 2.6GB. Does this mean that all 4GB is not being recognised/utilised? Or does it simply mean that 1.4GB of RAM is currently being used, with 2.6GB left for when I need it?
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May 10, 2009
I have a new studio XPS 1640, and I've noticed I cant get it to charge past 90% charge...
In the battery settings it says that there is like 3 hrs left to full charge..
Please let me know if there is a fix for this, I've only used the system like 3 times and it is brand new. I have to most updated Bios as well.
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Nov 12, 2009
i use a del xps m1530 n my chrager all of a sudden can no longer chrage my system need ideas on if its a soft or hard ware issue
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Dec 16, 2009
I have a Dell Vostro 1000. The battery doesn't charge.
Allready replaced charger, battery pack and power jack
After the battery is discharged, notebook is dead
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Nov 4, 2009
This seems to happen fairly often. Yesterday I had my computer on standby and plugged into the mains for several hours in the afternoon. I turned it on, shut it down (without looking at the battery status) and went somewhere and when I turned it back on the charge was at 6%.
Today I was using the laptop and the charge was at 70%, I shut the computer down and put it in my bag. Turned it on again in a couple of hours and the battery again is at 6%.
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Jan 2, 2009
My initial thoughts were that I had a battery issue the Ion battery. So I went to dell and purchased a new battery 2 weeks ago. Plugged that guy in and my theory was a bust.
Next, I turned to the ac adapter and decided it must be the problem. Back to dell to drop some more $$$ - just arrived and...well, let's just say I wouldn't be writing to this post if that solved my problem. I have surfed through various other posting will no avail.
The laptop can run fine on just the ac power - just no juice is getting to the battery to recharge it. I went into the BIOS set-up and it stated that it did not recognize the ac adapter -
can't figure why that may be the case, but none of the less I've got nothing but Dell products here - no knock-offs. Any suggestions or theories? I just can't believe I could have a bad motherboard here - the laptop works great otherwise.
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Feb 22, 2009
So recently just sent my 1330 to get the mobo replaced for the first time after owning if for several months, got it back and had already ordered the copper shim for the now famous "copper mod".
So all is going well, slowly I start to notice that while plugged in the laptop slows down - to the point of a 20 minute boot up. Unplug it and run off battery and it instantly speeds up. After speaking to Dell they've concluded I need yet another mother board (having just got this one back a month or so ago.)
Anyone else having a similar issue? A tech is swapping it in the first half of this week...
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Jun 19, 2009
Do I have to charge the battery for 12 hours like before when I first get my laptop?
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Aug 15, 2009
I have a problem with my XPS M170 as my battery won't keep a charge. I thought it was a problem with my battery, so I bought a new battery for my laptop and that battery wont keep a charge either.
I can only be on my laptop when I have the power brick plugged into my laptop.
I wonder if it could be the connection where the power plugs into my computer as that connection seems to be slightly loose
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Apr 26, 2008
I have a very perplexing problem.
First the laptop is a Dell D600
The laptop about one month ago had the power jack smashed (cable was stepped on) someone plugged the cable back in, in doing so the main power pin (surrounding the center pin) was bent over so it now made contact with the (data) pin that tels the laptop what power supply is connected and if it is a genuine Dell.
This in turn shorted out the circuitry in the laptop that can read this 'data' line.
So no matter what power supply I use the laptop will always state that the wrong adapter is connected and will not charge. (strange also is the PCMCIA slot has no power. Everything thing else works.
What I have tried,
Tried my battery in another D600 (charged and ran no problem (my laptop would run from the battery but still no PCMCIA power.
Tried my charger on another D600 worked fine so the data pin is fine on it. Tried another charger on my laptop same problem.
I already fixed the power port.
Last I tried the laptop in a Docking station and same problem (wrong adapter type) This is fed through the bottom of the laptop not the power jack.
So this tells me the problem lies in the logic circuit on the main board.
So...
Is there a simply surface mount fuse that may have blown?
or am I looking at a bad IC.
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