Dell :: Tech Support Experience
Mar 19, 2009
This is a long story of various experiences ive had with dell tech support and dell technicians.
It all started when i was 3 years old, my mommy was out for dinner and i.... oh wait... wrong story lol.
okay so when i bought this xps m1530 i knew about all the GPU issues and i was OK with that,
becasue the m1530 is an amazing machine, but some months ago it started giving me green screens and high temperatures, so i figured i should talk to dell about it, and this is what happened .....
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Oct 30, 2009
I had a dell inspiron that was changed to a precision system and i tried going to the online tech support but they do not give tech support to precision systems which i kind of find annoying as my landline is my cell phone and going thru tech support during the day kills my minutes.
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Jul 23, 2009
I'm looking at my new SXPS 16 and on the right side of the glossy lid it looks like they didn't finish glossing it or it jammed up.
Also when I run my hand over it it feels rough compared to the glossy rest of the lid. Also you can only see it at angles not looking straight down
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Apr 9, 2010
I have been trying to access the Dell Live Tech Support Chat for the past 3 days and have had no success. I keep getting a message saying that chat is closed or all reps are busy. Is everyone experiencing this problem?
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May 14, 2009
I have been VERY happy with the tech support that I have received form HP. I had some problems with the speaker on my DV7t-2000, and the HP tech support has been very helpful. They originally told me (after a phone conversation/attempted fix) that they would be sending me a box to send the computer in for a fix. I just got off the phone with them, and they told me that they will be sending a new version with updated specifications, mainly a 2.26ghz quad core processor (up from a 2.4ghz dual core), and 500gb worth of hard drive space (up from 320gb). They will also be giving me a fingerprint scanner and a more powerful wireless card.
All in all, I have to say that they have been FANTASTIC. I have heard horror stories about HP, but they seem to be just fine.
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Jan 15, 2009
I am scheduling an appointment to get the motherboard and trackpad of my XPS M1530 replaced.
I am having them do it at my work and my boss says its ok as long as they don't take to long. Who has had them do this before and how long did it take? I have heard times as low as 20 mins or as high as two hours.
I really hoping that it will only take like a half hour since I feel awkward doing this at work but i need it done.
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May 17, 2010
I think the dell tech who was supposed to replace the heatsink also disabled 2 of my cores on my corei7 quad. On cpuz it is only showing up as 2 and same with on device manage
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Apr 1, 2010
I've bought through ebay an envy 15 (1st gen), and the overheating issues began from first day. It shuts down frecuently, when playing most of them. Seller tells me to send it to HP, but I think they will have the PC for a long time, and they will return it in the same conditions. I have the posibility of send the pc back to the seller... What do you think about HP's assistant? Do you really think they could fix the overheating problem?
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Jun 8, 2009
When I recieved my xps, my screen had a ton of dust/debris in between the plastic cover and the lcd.
I called dell and they set up a service call. Is taking off the screen a very involved process?
will my laptop still be the same once they put it back together? anything I should ask the tech to do to make sure he doesn't mess it up?
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Jun 21, 2009
My AC Adapter port on my 11 month old VAIO FW came loose and it's not charging. Simultaneously I think my AC Adapter simply broke.
Sony is mailing me a new AC Adapter and is having a tech come to my house to fix the port. Anyone have experience with this
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Sep 22, 2009
i've just received my repaired dv2310 back from HP due to a motherboard failure. everything is back to normal now.. boots fine, although GPU temp still a little on the hot side. its at 81C now and the only thing i'm doing is typing this message. CPU temp around 55-60C light load. (Turion 64x2 1.6ghz)
but one major issue.. the HP tech SCRATCHED MY SCREEN! theres several nicks on the upper left portion.. its very obvious when i am looking a blank white page..
should i call HP and complain? would there be a case? I did take some pics of the laptop and screen before I shipped it just to prepare for situations like these. so anyone's screens got scratched up and went after HP for a replacement?
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Apr 21, 2010
since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....
Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?
Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.
Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?
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Dec 19, 2009
i have acer 8930g 644g32mn and was wondering if its fully HD. it says 1080playbak 16:9 cinematic or somat. i checked my screeen resolution and its 1680 x 945 so that means its not fully HD?
secondly i upgraded to windows 7 vie acer upgrade kit, not am having problems, when i swith my laptop off it wont shut off properly i see a blue screen for a few seconds and then it suddenly goes off, when i turn it on then i get a message like start windows normaly which appears if u just shut it off via the button. i think mavcafee is causing it, when i did a full scan it quarantined some files after that the laptop is actin a lil funny, this doesnt mean is macafee, i got malwarebytes and that did the same in fact iit messed it up completely than god i could do system recovery lol the laptop wudnt turn on.
and lastly how come acer empowering technology doesnt work any more i downloaded on it just crashes i dont think itrs compatible with win 7,
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Feb 19, 2010
Looks like our hunches about what's inside the next MacBook Pros are panning out: AppleInsider hears that Apple's got new MacBook Pros running that can switch between integrated and discrete graphics automagically, which exactly describes Nvidia's Optimus dual graphics tech.
If you remember, the unibody MacBooks from Oct. 2008 were the first to use Nvidia's GeForce 9400M, a combination chipset/integrated GPU that ridiculously outperformed Intel's own integrated graphics, and the Pro models at the time could switch between power-saving integrated and beefier discrete graphics, though it requires a logout.
Nvidia got cockblocked from making chipsets for Intel's latest-gen chips (read: Core i3, Core i5, Core i7), ruling out using Nvidia's better integrated graphics; Nvidia canned their chipset business entirely. So! Nvidia's Optimus tech works with Intel's crappier integrated graphics that are built onto the same die as the newer Core processors, but even more seamlessly than before—the computer automatically switches between Intel's power-sipping integrated and Nvidia's monster discrete graphics, depending on what you're doing. No logouts required.
In the demo we saw on a Windows machine, the automatic part of the tech has some drawbacks—namely, it's entirely dependent on software to tell your computer which graphics card to run. But Apple's obviously worked pretty closely with Nvidia on graphics before, so it seems logical they're doing so here, too. Though I don't expect we'll know until the new MacBooks finally arrive, whenever that happens (hopefully, soon).
Source:
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Nov 3, 2009
So I decided I would stick with Dell for my next purchase since my family and I have owned a couple of their models in the past. Our old inspiron and latitudes have held up for at least 4-5 years each so this a fairly easy choice for me to make.
10/28/09 - Ordering a new Studio XPS 1340
I was on the phone with Dell EPP and configured my setup for a fully loaded SXPS 1340 after about 2 hours of back and forth with the representative and manager (I am a bargain hunter). Blah blah blah the manager finally agrees on $1350 shipped (roughly a $200 discount after EPP)......................
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Feb 22, 2009
I've noticed drivers for Red Hat Linux are available, does anybody tried to install it in the Precision M6400
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Oct 13, 2008
To date, I have had X4 Motherboard replacements, X2 Screen replacements and X2 batteries, and I'm fed up with Dell. My computer is running all latest drivers and software etc, but is running really hot. The palmrest gets really hot, even if the CPU is idle. I have to retract my hand from the computer base after a few seconds because it is so **** warm. I'm not sure what is causing the heat - it was never this warm before the latest motherboard replacement, which was due to a fried GPU.
Is it really worth getting a new motherboard and going through all that hassle, if it will just happen again? My graphics in Flight Simulator and all games have become terrible (i mean, terrible) - with few other processes running, since I bought it a year ago. This is a concern that I can no longer play games on this Nvidia Chip.
Do you guys think I am right in thinking that my GPU is just messed up and chucking out crazy amounts of heat? (It is 65 degrees celcius idle)
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Jan 10, 2009
just got windows 7 BETA 32x today and i have to say:
IT IS SIMPLY AWSOME!!!!
the new looks, the really snappy and smooth interface, the new features, and the fast as hell startup time... WOW!
i was going to add some pictures but my connection is acting up again and i cant seem to upload anything so il just write some outstanding features:
1- the speed, its just so much faster than vista.... as simple as that, and it uses 630 megs of ram when i actually have 4gigs on this comp, while vista used 1.2 gigs, and as i said, the startup time is amazing .....
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May 11, 2008
With my 1730 I can get a 5.1 score. The 5.1 is because of my ram which gets a 5.1, I am upgrading and adding another 2gb so this will not be a bottleneck anymore. My next highest score is a 5.2 for my hd. Is there anyway to get a higher score for my hd? I have a 7200rpm, would adding another hd, and putting them in raid somehow make a difference? I would at least like to figure out how i could make the hd faster, after that my next lowest score is not until 5.4, and if i had a score of 5.4
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Feb 8, 2010
Well, I think it's more usual for people to leave comments over bad experiences than good experiences, so I think it would be good to do it.
Few days ago I had a problem with a XPS 1330 which suddenly stopped working. Something related with a shortcircuit with the power supply.
I checked guarantee and happily found that I bought the 3 year extended guarantee with the laptop and it was on the third year so i called customer support and after some small checks they decided it had to do with the motherboard so they ordered a replacement for me for the next day.
I even messed with the asking to come later as I wanted to backup data (just for security). Did the backup and called them again few days later. Again I had no problem, next day a technician came to my home and changed the motherboard. In matter of minutes i had the laptop working again.
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Aug 23, 2009
Just wondering if any of you had any previous experiences with Dell Escalation Officers? One of them is supposed to call me about whether I would be able to exchange my E6400 for a different model.
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Dec 2, 2009
How many of you have ordered the laptop from India? What is your experience?
I ordered on 13th November and got an EDD of 26th November. Called them up on 26th November and they said it will definitely come on 1st December and offered me a free blutooth headphones.
I called yesterday and today and the dell representative is not picking up her phone. Called the direct number and they said it hasn't come cause of a change in shipping address. I never once changed my shipping address.
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Dec 16, 2009
Ordered an Inspiron 15z from Dell EPP for $678 on 12/10. Initial estimated delivery date: 12/28.
Yesterday, I noticed a small price drop ($16, lol) with the use of a coupon code, so I called up EPP customer service about the 30 day price guarantee. The rep, a nice guy from India, informed me that technically, the price guarantee was not valid with coupon codes, but he gave it to me anyway.
Today, I received a call from the same rep saying that the system was shipping out today, with an estimated delivery of 12/18...10 days earlier than originally estimated, and that I should see the price credit on my CC statement within 48 hours.
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Oct 27, 2009
I have 8gb RAM on my laptop and so far no problems installing all the programs and drivers. Win7 did detect the drivers needed and accurately targeted Dell's website for the appropriate drivers... card reader and such. Programs loaded so far:
Office 2007, Acrobat Reader 8, Adobe CS4 (both 32/64), Panorama Factory, Roxio Creator 2010 Pro, Slingbox, Quicktime. Will load more but it took me almost all day to do these ones. Future programs includes Canon's Zoom Browser and other web browsers
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Mar 11, 2009
Why not share how 7 run on our precisions m6400 ?
I'm using win 7 build 7048 x64 working really well (way better and faster than XP sp3, however I never thought to use Vista..).
there was some issues with build 7000 and Adobe CS4 production apps (like premiere, encore, AE) now solved with 7048
The only nvidia driver I found working well are 179.44 for Win vista x64, installed without modding nv_disp.inf
the one provided from windows update for 7 (179.43 win7 i think) was not working (the screen turn white).....
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Sep 11, 2009
I’ve had my Dell studio 1555 for about 3 days now and I thought I might tell my experience I’ve had with the laptop and Dell as a company.
I was in the market for a new laptop for about 2 weeks nothing suitable had come up, looked at a few Sony’s and HP’s and nothing was in my price range, the ones I wanted were £1000+.
I never considered dell after hearing all the horror stories that people have had, however I decided to look at them with an open mind, you know the phrase never judge a book by its cover. Anyway I was considering getting a relatively small laptop that I could carry around university, but at the same time I needed something with a little power to handle all those graphic intensive applications and decided to go for the Studio 1555 (price at £800 was great value) , I chose the high end model and because it had a built in blu-ray drive I thought I might as well upgrade the screen to 1080p, I ordered and that was that.
Being the impatient person I am, after the 3rd or 4th business day it was shipped I was wondering why no one had called to arrange a delivery, so I called them and they said “we can deliver it tomorrow morning.” Was really happy, and felt like an excited kid again.
Next day delivery man came and I signed for it with a big smile on my face. I opened up the box to find a shiny laptop inside, anyway I power it on to find some bloat ware that I didn’t want or need, so I thought I would start uninstalling the programs, MacAfee trial uninstalled no problem, same goes for the office trial, however when I tried to uninstall the Data online backup software it kept on giving errors, so I said full install of vista it is then… After the vista reinstall I loaded up all the correct drivers and everything was good to go.
Playing with for a first few hours I thought it’s a fast and snappy laptop and was really happy with the product. One thing I did notice every time I powered on the laptop on the vista welcome screen had horizontal lines running through it; I thought ill address that problem a bit later.
I put a Blu-ray disc of Spiderman 3 to test out the gorgeous screen and that it where all the problems began, first of all it didn’t recognize the disc, I thought it might be a faulty disc so I pressed eject and low and behold nothing came out, I tried pressing eject on my computer and trying it from the bios all to no avail, I know there some people out there that are going to say it’s a easy fix, but I am not going to take apart the laptop after a few hours of use.
That was the final straw basically have just got off the phone with them after being passed around their telephone lines like a piece of meat and being put on hold for the best part of half an hour, lol they first said they will call me back for a cancellation , i was having none of that and i said i needed sorting out today, to give dell credit they put me straight through. The delivery man will pick up the laptop on Monday and I am going to get a full refund within the next week or so….. Sorry I know this is a bit long but I had to get this of my chest, it’s such a shame because I really did like the laptop. It’s just a case of starting the whole process of buying a new laptop. Im thinking the studio xps but dell has really put me off...
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Dec 1, 2008
it came without OS as I have Vista business SP1. Second, the mics dont work at all when I first installed windows and the drivers. There was a cacle sound too each time I played audio... but all that I fixed.
It came with a 5400 rpm WD 250 GB that I took out and replaced with my Seagate 7200 200 GB.
The first time I installed the OS, all the devices in the system were okay with the drivers. With the new drive installed, I reinstalled the Os and now I have a whole bunch of Bluetooh devices without drivers and an UNKNOWN device.
What the hell could they be?
System:
Intel Core 2 Duo 2.4 GHz.
3 GB RAM.
Seagate 7200.2 200 GB.
ATI 3450.
Windows Vista Business SP1.
ViewSonic 26" V2640W.
I have NO input from the two mics that are digital near the cam. Tried everything in the audio panel. I do not want to give the thing in service for a month for a mic fault.
The thing with the drivers missing is bothering me.
My Winidows rating thing was at 4.0 when I first installed the OS on the 5400 drive.
When I redid the thing, I came down to 3.8 lowest on the video
I am attaching the system Device Manager shots.
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Nov 10, 2009
I had a positive experience with Dell
1st time my Son broke his mouse button on his 1501
Called Dell, within 40 minutes he had a RMA box being sent out, he got the Day after and sent his computer in within 10 days it was back in his hands fixed 0 money out of his pocket.
2nd and 3rd I had onsite warranty service the person was prompt nice and did a great job. I was satisfied, 3 day turn around on that.
4th time I have this 1555, I used the chat yesterday morning, it was faster then calling, within 40 Minutes it was agreed the laptop needed to be fixed, my space bar had popped off twice and I noticed it looked warped, I need this laptop so I agreed to the extra cost of onsite this time, no only was it promised this week but they came today, next day and replaced the keyboard within 40 minutes this am. I thought it was worth the extra.
now fixed and totally satisfied.
Of course I know Dell can screw up but lets be honest there are times they do not and we need balance at times.
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Feb 9, 2010
Does anyone have any experiences with the new nVidia drivers Dell has posted? Any comments?
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Dec 8, 2009
this my first and probably last post. I just want to make you aware of my 3-4 months drama with this system and Dell "Phillipindia".
Here it goes... around 4 months ago I decided to replace my 3 year old Inspiron. I look at what dell has to offer and was immediately attracted by the look and specifications of their studio XPS 16.
So I choose one, max it up almost to the top, slide $2k and waited In about 20 days the system arrived... new, nice and shiny... first impressions where more than good... amazing screen colors, crazy performance, backlight keys, stylish design, burns bluray, amazing speakers... only downside at time what that the laptops was like a magnet for fingerprints... I remember that this little thing upset me in way at that time .....
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