I have been trying to access the Dell Live Tech Support Chat for the past 3 days and have had no success. I keep getting a message saying that chat is closed or all reps are busy. Is everyone experiencing this problem?
View 10 RepliesDell doesn't have the hours posted anywhere in their support section. I just get a message saying "All chat reps are busy with other customers OR the queue is closed."
I don't like dealing with their reps on the phone because they're reading from a script and it's VERY annoying.....
I had a dell inspiron that was changed to a precision system and i tried going to the online tech support but they do not give tech support to precision systems which i kind of find annoying as my landline is my cell phone and going thru tech support during the day kills my minutes.
View 3 Replies View RelatedI'm looking at my new SXPS 16 and on the right side of the glossy lid it looks like they didn't finish glossing it or it jammed up.
Also when I run my hand over it it feels rough compared to the glossy rest of the lid. Also you can only see it at angles not looking straight down
This is a long story of various experiences ive had with dell tech support and dell technicians.
It all started when i was 3 years old, my mommy was out for dinner and i.... oh wait... wrong story lol.
okay so when i bought this xps m1530 i knew about all the GPU issues and i was OK with that,
becasue the m1530 is an amazing machine, but some months ago it started giving me green screens and high temperatures, so i figured i should talk to dell about it, and this is what happened .....
I have been VERY happy with the tech support that I have received form HP. I had some problems with the speaker on my DV7t-2000, and the HP tech support has been very helpful. They originally told me (after a phone conversation/attempted fix) that they would be sending me a box to send the computer in for a fix. I just got off the phone with them, and they told me that they will be sending a new version with updated specifications, mainly a 2.26ghz quad core processor (up from a 2.4ghz dual core), and 500gb worth of hard drive space (up from 320gb). They will also be giving me a fingerprint scanner and a more powerful wireless card.
All in all, I have to say that they have been FANTASTIC. I have heard horror stories about HP, but they seem to be just fine.
After a very unsettling chat with a customer representative, most likely from India, who clearly knew nothing about any of the questions I directed at him (for example, s/he was clueless on what Centrino was), I decided to maybe try another rep. However I was astonished to find that suddenly all their customer support agents were busy (even though the wait time was 0 minutes before).
I suspected foul play, reconnected my DSL to obtain a new IP, and suddenly wait time was 0 again. Coincidence... I think not. If you want to implement some form of spam abuse tactic, then clearly explain this and not give some -and-bull story that your agents are "busy". Absolutely despicable.
I just had a chat with Dell Techsupport about one of the butons getting stuck on my touchpad. No biggie, they will replace the palmrest, but then at the end the guy is trying to sell me a cooling pad. I told him that the laptop isn't that hot and the fan rarely comes on. So he's trying to tell if the fan ever comes on, I need a cooling pad and he'd be happy to order one for me. I politely declined.
Has anyone experience the Indian tech support acting like sales people?
i have hp laptop/ vista and am trying to use this 3d chat program but it does not load i dont know why..i didnt have such problem with my other laptops.
View 10 Replies View RelatedWe've been trying different clients to chat with back and forth from a pc to a mac, iChat to AIM, yahoo, etc. Each one we try there is a prob, audio on one end, no video on the other, etc. Has anyone had a succeful video chat between a pc and a mac? If so how?
View 9 Replies View Relatedon my dell studio 1535, whenever i try to install latest version of windows live mesenger, works fine first time,, but when i restart my windows,,
it shows me blue screen memory dump,, then when i repair,, it removes those installations of live messenger,,
I have checked,, its hapneing with only windows live messenger ...
I have tried 5 to 6 times,,
i need windows live ...
I just bought the new Macbook Pro 13", its really nice, run boot camp XP smoothly, everything works out great. But there is only one problem, the audio come put of my live messenger sounds really funny, it sounds like slow down my speech and low my sound.
I always use live messenger to chat with my mom, today I use boot camp XP, my mom said she cannot uderstand what I'm saying, I'm a lady, but it sounds like a 40 years old male, really slow low, funny voice....I try to use the sound recorder in the Windows Xp, it sounds perfect. It also works perfect in Mac OS... but it just doesnot work in the MSN messenger.
Is it okay to either remove or install the battery with the computer turned on and running off of the power adapter?
My laptop is a DV6426US with a new 12 cell battery
Thought this is the best place to put this thread out of all the subforums...
I've been trying to get Quake Live to run in my XP VM on fusion.
It has Internet Explorer 8 installed. When I enter the game I get this really weird sound stuttering and 1fps in game.
Theres been reports that it works perfectly fine in Parrallels.
I've just started dealing with Mac OSX for the very first time, and I have some great problems getting the integrated iSight camera on my MacBook Pro 17" to work with the Microsoft Live Messenger protocol.
All I know uses Live Messenger 9.0, and I want to be able to chat AND having webcam sessions within Mac OSX.
Is this even possible? I've tried the new Microsoft Live Messenger 8.0 BETA for Mac OSX, which was supposed to be the very first official Microsoft client for OSX supporting webcam? But for me it doesn't work at all, no webcam..
My contacts doesn't even seem to get all my messages either, so it's obviously something very fishy going on with this client.
I also tried mercury, but couldn't get the cam-thing to work, not with the stable 1.9 or RC6 og 2.0, no matter what protocol I tried to use.
I have been trying to use the Live Updater and it is saying there are no updates I have installed the Acer Updater which is saying no updates and I can see that my Laptop has lots of updates from the software and drivers website.
View 3 Replies View RelatedI am scheduling an appointment to get the motherboard and trackpad of my XPS M1530 replaced.
I am having them do it at my work and my boss says its ok as long as they don't take to long. Who has had them do this before and how long did it take? I have heard times as low as 20 mins or as high as two hours.
I really hoping that it will only take like a half hour since I feel awkward doing this at work but i need it done.
I think the dell tech who was supposed to replace the heatsink also disabled 2 of my cores on my corei7 quad. On cpuz it is only showing up as 2 and same with on device manage
View 10 Replies View RelatedI've bought through ebay an envy 15 (1st gen), and the overheating issues began from first day. It shuts down frecuently, when playing most of them. Seller tells me to send it to HP, but I think they will have the PC for a long time, and they will return it in the same conditions. I have the posibility of send the pc back to the seller... What do you think about HP's assistant? Do you really think they could fix the overheating problem?
View 5 Replies View Relatedbrand new Macbook, maybe a month old; trying to stream a live basketball game on it and it is freezing every couple of seconds.
View 9 Replies View RelatedWhen I recieved my xps, my screen had a ton of dust/debris in between the plastic cover and the lcd.
I called dell and they set up a service call. Is taking off the screen a very involved process?
will my laptop still be the same once they put it back together? anything I should ask the tech to do to make sure he doesn't mess it up?
My AC Adapter port on my 11 month old VAIO FW came loose and it's not charging. Simultaneously I think my AC Adapter simply broke.
Sony is mailing me a new AC Adapter and is having a tech come to my house to fix the port. Anyone have experience with this
i've just received my repaired dv2310 back from HP due to a motherboard failure. everything is back to normal now.. boots fine, although GPU temp still a little on the hot side. its at 81C now and the only thing i'm doing is typing this message. CPU temp around 55-60C light load. (Turion 64x2 1.6ghz)
but one major issue.. the HP tech SCRATCHED MY SCREEN! theres several nicks on the upper left portion.. its very obvious when i am looking a blank white page..
should i call HP and complain? would there be a case? I did take some pics of the laptop and screen before I shipped it just to prepare for situations like these. so anyone's screens got scratched up and went after HP for a replacement?
since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....
Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?
Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.
Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?
i have acer 8930g 644g32mn and was wondering if its fully HD. it says 1080playbak 16:9 cinematic or somat. i checked my screeen resolution and its 1680 x 945 so that means its not fully HD?
secondly i upgraded to windows 7 vie acer upgrade kit, not am having problems, when i swith my laptop off it wont shut off properly i see a blue screen for a few seconds and then it suddenly goes off, when i turn it on then i get a message like start windows normaly which appears if u just shut it off via the button. i think mavcafee is causing it, when i did a full scan it quarantined some files after that the laptop is actin a lil funny, this doesnt mean is macafee, i got malwarebytes and that did the same in fact iit messed it up completely than god i could do system recovery lol the laptop wudnt turn on.
and lastly how come acer empowering technology doesnt work any more i downloaded on it just crashes i dont think itrs compatible with win 7,
I've just done a fresh install of Windows 7 on my Studio XPS 1640 but as is widely known there is certain software which isn't available in 'Dell Support Downloads' or 'My Dell Downloads'.
I find it incredible that you can pay Dell for software (X-Fi) and they don't provide customers with the install files. I've still got the original HD and the recovery partition is next to useless as it's just a pre-configured Vista install, no individual setup files. Trying to rip the files from the Program Files directory isn't feasible as there are files all over the place which would require manual registration.
The closest I've found to the Webcam software is this:
Creative Labs Webcam Manager Utility A04
But it's a really old version and doesn't work with the camera in the 1640.
I've spoken to tech support and they directed me to an X-Fi software update which is useless unless you have the original software installed. I've asked for the install CDs to be sent to me but I'm not holding much hope. Why the hell doesn't Dell just provide the programs for download in the support section?
Looks like our hunches about what's inside the next MacBook Pros are panning out: AppleInsider hears that Apple's got new MacBook Pros running that can switch between integrated and discrete graphics automagically, which exactly describes Nvidia's Optimus dual graphics tech.
If you remember, the unibody MacBooks from Oct. 2008 were the first to use Nvidia's GeForce 9400M, a combination chipset/integrated GPU that ridiculously outperformed Intel's own integrated graphics, and the Pro models at the time could switch between power-saving integrated and beefier discrete graphics, though it requires a logout.
Nvidia got cockblocked from making chipsets for Intel's latest-gen chips (read: Core i3, Core i5, Core i7), ruling out using Nvidia's better integrated graphics; Nvidia canned their chipset business entirely. So! Nvidia's Optimus tech works with Intel's crappier integrated graphics that are built onto the same die as the newer Core processors, but even more seamlessly than before—the computer automatically switches between Intel's power-sipping integrated and Nvidia's monster discrete graphics, depending on what you're doing. No logouts required.
In the demo we saw on a Windows machine, the automatic part of the tech has some drawbacks—namely, it's entirely dependent on software to tell your computer which graphics card to run. But Apple's obviously worked pretty closely with Nvidia on graphics before, so it seems logical they're doing so here, too. Though I don't expect we'll know until the new MacBooks finally arrive, whenever that happens (hopefully, soon).
Source:
[url]
If you order through dells EPP program do you get better customer service than standard customer service?
View 6 Replies View RelatedI recently bought an OEM Vista Home Premium 64-bit and installed is yesterday. I chatted to a Dell tech support guy today and he essentially said that I wasted my money on the 64-bit OS as Dell laptops do not support 64-bit Operating systems. He said this was due to the fact that my processor (see above) was a 32bit processor. I however came accross this intel site;[url] whci i believe to be my processor that states it is a 64-bit processor.
Another thing; in the dell tech support application, my total memory is shown as 4GB, whilst my available memory is shown to be 2.6GB. Does this mean that all 4GB is not being recognised/utilised? Or does it simply mean that 1.4GB of RAM is currently being used, with 2.6GB left for when I need it?
I got a free Intel P9600 and wondering if it will work in the xps m1730? before i take apart the system i would like to know if it will work.
View 5 Replies View Related