Dell doesn't have the hours posted anywhere in their support section. I just get a message saying "All chat reps are busy with other customers OR the queue is closed."
I don't like dealing with their reps on the phone because they're reading from a script and it's VERY annoying.....
I have been trying to access the Dell Live Tech Support Chat for the past 3 days and have had no success. I keep getting a message saying that chat is closed or all reps are busy. Is everyone experiencing this problem?
View 10 Replies View RelatedAfter a very unsettling chat with a customer representative, most likely from India, who clearly knew nothing about any of the questions I directed at him (for example, s/he was clueless on what Centrino was), I decided to maybe try another rep. However I was astonished to find that suddenly all their customer support agents were busy (even though the wait time was 0 minutes before).
I suspected foul play, reconnected my DSL to obtain a new IP, and suddenly wait time was 0 again. Coincidence... I think not. If you want to implement some form of spam abuse tactic, then clearly explain this and not give some -and-bull story that your agents are "busy". Absolutely despicable.
I just had a chat with Dell Techsupport about one of the butons getting stuck on my touchpad. No biggie, they will replace the palmrest, but then at the end the guy is trying to sell me a cooling pad. I told him that the laptop isn't that hot and the fan rarely comes on. So he's trying to tell if the fan ever comes on, I need a cooling pad and he'd be happy to order one for me. I politely declined.
Has anyone experience the Indian tech support acting like sales people?
i have hp laptop/ vista and am trying to use this 3d chat program but it does not load i dont know why..i didnt have such problem with my other laptops.
View 10 Replies View RelatedWe've been trying different clients to chat with back and forth from a pc to a mac, iChat to AIM, yahoo, etc. Each one we try there is a prob, audio on one end, no video on the other, etc. Has anyone had a succeful video chat between a pc and a mac? If so how?
View 9 Replies View RelatedMy M4400 used to wake up from sleep when i open the lid, now i have to press the power button. This happened after i installed the latest drivers and controlpoint software ......
View 8 Replies View RelatedAnyone with the new Inspiron 1464 know if the lid/screen can open flat? (180 degrees)
I've been looking at getting a notebook to replace my 700m 12". This new 1464 seems to be the lightest comparable dell (since Dell isn't making 12" anymore, and the 13" actually weigh more than this new 14"; also the 11z is more of a netbook power-wise) .....
My puppy jumped on my lap when I was on the computer and the screen went from horizontal to vertical. A quick fix is changing the screen projector mode from 'not connected' to 'extended'. Unfortunately I cannot use dual screen and have lost my mouse more then once...
View 2 Replies View RelatedI just received my new Dell Studio XPS 13 with the integrated NVidia 9400G graphics and came across a somewhat annoying problem.
When I put my computer to sleep and shut the lid, then as soon as the lid opens, the computer wakes up from standby.
I dont want it to do this and would rather press the button manually......
I have an older Vostro 1500, which has generally been pretty reliable but because of it's age probably qualifies for hospice care.
I can open my browsers (Firefox or Explorer) but no websites will then open as usual. I've run virus scans, malware scans, and even de-fragged. Does this sound terminal? Is there anything else I can do?
I have an integrated webcam and my HP Pavilion dv6 now shows this message with a yellow triangle "no webcam installed". How do I fix? My HP Pavilion is really starting to fail. Cyberlink won't let me update software because it claims I don't have the full version. Didn't HP install the full version with my laptop?
View 3 Replies View RelatedJust received my laptop today. I am playing around with it, but I have found a glaring and obnoxious problem. If I can't get this fix I will have to return it.
I have the option of "Do Nothing" on when lid is closed. However, I found out that the laptop will just randomly open files/programs/apps. I have the laptop sitting on my table. There isn't any rocking or nudging. Is this due to poor planning on this laptop? The laptop isn't even a touch screen so what is going on?
When I open Windows media center all the photos that are installed on computer are still there. They do not come up and display on the HP media smart program. When I go to a space that is to have a photo but is blank, I can press "ctrl and enter" button and that picture and file opens up in windows media center.
View 3 Replies View RelatedMy laptop is an inspiron 1520, about a year old now. Ever since I've had it, the hard disk drive has been making a loud, random click from time to time. Sometimes, it will click twice in the space of two minutes, sometimes it will click only once in two or three days.
Typically it's simply a loud snapping sound, like if you get a pencil and snap it against a wooden desk. It doesn't make any other sounds besides the usual hard drive sounds.
For about a quarter of a second, the system pauses. I think it's related to heat, as it happens most often while playing a graphic-intensive game.
I just got my new x100e laptop today, and i really like it. But, it has a problem.
I am connected to my wireless network at home, and it works properly on my other computers at house. But on the x100e, the connection drops from time to time. Suddenly, the internet is gone, but ten seconds later, the network is back up again.
It's not that big a problem, but it is frustrating to lose the internet from time to time. It happens from every 5 minutes to once 30 minutes.
It really annoys me that my new laptop, (Just a week old) when turned on takes a very long time before it starts. After the HP logo, it will show a blank page where my cursor can be moved, then it will stay a very a long time so I end up shutting it down then turning on again and again until it finally starts up. This really takes a lot of my time specially I use my laptop for work.
View 6 Replies View RelatedIf you order through dells EPP program do you get better customer service than standard customer service?
View 6 Replies View RelatedI recently bought an OEM Vista Home Premium 64-bit and installed is yesterday. I chatted to a Dell tech support guy today and he essentially said that I wasted my money on the 64-bit OS as Dell laptops do not support 64-bit Operating systems. He said this was due to the fact that my processor (see above) was a 32bit processor. I however came accross this intel site;[url] whci i believe to be my processor that states it is a 64-bit processor.
Another thing; in the dell tech support application, my total memory is shown as 4GB, whilst my available memory is shown to be 2.6GB. Does this mean that all 4GB is not being recognised/utilised? Or does it simply mean that 1.4GB of RAM is currently being used, with 2.6GB left for when I need it?
I got a free Intel P9600 and wondering if it will work in the xps m1730? before i take apart the system i would like to know if it will work.
View 5 Replies View RelatedI got a free Intel P9600 and wondering if it will work in the xps m1730? before i take apart the system i would like to know if it will work ...
View 6 Replies View RelatedIn 1Gb+2x2GB config ?
View 10 Replies View RelatedEarly last week my XPS M1330 started to blue screen and suffer screen pixelation issues on a frequently recurring basis.
Thanks to this forum I was soon able to deduce that my GPU was suffering from the well known GPU over-heating issue.
I called Dell XPS premium support on Wednesday afternoon and got through to someone in India who was extremely curtious, spoke excellent english and was obviously technically savy.
Do the Studio XPS machines get the customer support that the standard XPS machines do? That is, the American customer/tech support rather than the outsourced one?
View 10 Replies View RelatedI rely heavily on SDHC cards and use the built in card reader heavily in my Studio 1537.
I just bought a new Studio XPS 16 and it won't read my SDHC cards. I chatted with Dell last night and they took control of my system remotely.. They couldn't fix it, and finally said "The Studio XPS 16 does not support SDHC, you'll have to use regular SD"
I just find this hard to believe on a new, so called "State of the art system"
I also have a Studio 15 (1537) and SDHC works perfectly.
After fighting with several "Techs" and their "Supervisors" I returned the system and bought another..... AND, what do you know... I was right....It does support SDHC!!
I need to tell anyone and everyone before you buy any Dell and there so called WARRENTY.
this is an accually forem post and Dell's reply to me.. I'ts Unbelievable........................................
I was thinking of replacing my cpu with an Core i7 if possible? has anyone tried it out yet?
View 3 Replies View RelatedI'm thinking about upgrading to Core i7 for my laptop (Studio 1555, since I run games and stuff on it, and don't have enough resources to build my own PC.
I researched, but I always like asking to make sure... does the PM45 chipset support i7 processors? I usually know this stuff, but i* is pretty new, and I'm running behind.
I currently have a freshly undervolted Core 2 Duo 2.66Ghz (I forget the model number).
Dell is offering a pretty cool opportunity for customers and the general public to help us redesign the support website for home users.
Go to this Storm Session link if you have suggestions on what you would like to see.
I have a DELL XPS M1710. It has the T7200 Merom processor installed. I have here with me a X7900 Merom Processor. Will that fit into my laptop? Seems to be the same processor.
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