Dell :: Chat -- Upsell
Mar 26, 2009
I just had a chat with Dell Techsupport about one of the butons getting stuck on my touchpad. No biggie, they will replace the palmrest, but then at the end the guy is trying to sell me a cooling pad. I told him that the laptop isn't that hot and the fan rarely comes on. So he's trying to tell if the fan ever comes on, I need a cooling pad and he'd be happy to order one for me. I politely declined.
Has anyone experience the Indian tech support acting like sales people?
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Jan 11, 2009
After a very unsettling chat with a customer representative, most likely from India, who clearly knew nothing about any of the questions I directed at him (for example, s/he was clueless on what Centrino was), I decided to maybe try another rep. However I was astonished to find that suddenly all their customer support agents were busy (even though the wait time was 0 minutes before).
I suspected foul play, reconnected my DSL to obtain a new IP, and suddenly wait time was 0 again. Coincidence... I think not. If you want to implement some form of spam abuse tactic, then clearly explain this and not give some -and-bull story that your agents are "busy". Absolutely despicable.
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Feb 17, 2009
Dell doesn't have the hours posted anywhere in their support section. I just get a message saying "All chat reps are busy with other customers OR the queue is closed."
I don't like dealing with their reps on the phone because they're reading from a script and it's VERY annoying.....
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Apr 9, 2010
I have been trying to access the Dell Live Tech Support Chat for the past 3 days and have had no success. I keep getting a message saying that chat is closed or all reps are busy. Is everyone experiencing this problem?
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Mar 3, 2009
i have hp laptop/ vista and am trying to use this 3d chat program but it does not load i dont know why..i didnt have such problem with my other laptops.
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Feb 19, 2009
We've been trying different clients to chat with back and forth from a pc to a mac, iChat to AIM, yahoo, etc. Each one we try there is a prob, audio on one end, no video on the other, etc. Has anyone had a succeful video chat between a pc and a mac? If so how?
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Jan 18, 2009
Is it normal that dell.ca would have fewer choices of screens than dell.com? I'm looking at the studio 15, and dell.com lists Hi Resolution/Bright,
glossy widescreen 15.4 WLED display (1440x900) as a choice, which is what I want, but dell.ca doesn't. When I view the system specs though, that choice is listed as on option.
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Apr 26, 2013
I have a Dell Latitude E6530 and when I plugged in my monitor and keyboard into the docking station, they were not recognized. But I can plug them into the laptop while docked and they are recognized.
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Mar 16, 2013
I have a Dell Inspiron N5010 purchased about 2 and a half years ago. I was just deleting some random programs which I don't ever use, and accidentally clicked on uninstall Dell Data Safe Local Back up.
How to reinstall it? I tried to do so by clicking this link [URL] .... but it just came up with an error message.
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Feb 9, 2013
my laptop vostro 3460 won't boot any more. When I turn it on it loads the Dell logo (I suppose it passes the POST) but then it just shows a black page. It could be anything, but I guess that it may have something to do with Windows 8 and the UEFI system. I also would be quite happy to install linux mint and get rid of Windows, but I don't know how to change the boot priority order.
So my questions are:
1 is it a hardware issue ? if not, can I solve my problem easily ?
2 how can I change the boot priority order, to install mint ?
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Mar 3, 2013
I am looking for xp driver for Dell Wireless WLAN 1397 Half MiniCard (4312bg) (boradcom).
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Jul 8, 2009
Dell Inspiron 1545 with Vista
Slow keyboard response, letters don't keep up with my typing.
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Oct 16, 2009
Can a dell lcd screen work in non-dell laptops, or do they use a non-standard connection?
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Oct 21, 2008
when i first got my dell inspiron and it was all good. when i set the monitor to shut off after 1 minute of being idle, it did and would not turn on unless someone moved the mouse of pressed a button. however, after i reformatted, the computer monitor would shut off after 1 min but soon afterwards it turns on again by itself, then it goes off again, then it remains on permanently. i recently formatted my laptop again and this problem persists. anyone knows whats sup? im using xp ftw... and my configurations are the same as it was before the reformats so idk whats wrong.
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Sep 21, 2007
i have just installed dells quickset, someone who have try it before ? (did you like it better then XP energy scheduler)
someone know if "allways on" is the same as (dells) "maxium performance" ?
im wondering if (maybe) Dell quickset gives me little longer battery time then XP scheduler. (maxium battery VS battery (XP)
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Jan 28, 2013
Why can"t I get the Dell Webcam Central to load on my inspiron 1545? I have downloaded it twice from the support site for my service tag and each time i attempt t install it and it shows a coorupt or incomplete download
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Jan 1, 2013
My new Inspiron 7520 is not booting beyond the black "dell" screen after i shut it down for the first time.
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Sep 30, 2009
I have a BIG Problem my latop been actin funny cuz when i turn it on the Dell screen doesnt pop up cause the loading dot still runs when its turned on
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Apr 14, 2008
i consider buying assassin's creed for pc to play it on my dell laptop (see sig).
any idea, how it will run? anyone with an i9400/e1705/oc'ed 7900gs, who already
played it? is it worth it or do i have to turn down the settings too much?
just for info: i can play gears of war, bioshock, ut3, cod4, et:qw, sega rally,
orange box, stalker, etc. at max settings at 1280x800 res. everything runs
smoothly like that. have to turn down aa or shadow qual. slightly down sometimes,
though.
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Apr 7, 2009
I am going in for a clean windows xp install on my dell inspiron 1525.
I have downloaded all the drivers from the support site, but want to know if these are really required?
Dell Notebook System Software
http://support.dell.com/support/down...&fileid=247873
Dell System Software
http://support.dell.com/support/down...&fileid=303636
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Jun 21, 2009
Where can I find a replacement fan for the dell studio 1537. I believe the brand is a forcecon. I just want the fan, not the heatsink.
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Apr 25, 2009
I have accidentally spill water on my dell 1525 keyboard and now, when I power on, the keyboard does not work. everything works fine, its just none of the keys on my keyboard or maybe one or two from time to time work.
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Dec 26, 2008
Dell Inspiron 6000 notebook to boot up and stay unfrozen long enough for me to retrieve my files, and put them on my tower pc.
In a nutshell, I got this Inspiron about 3 years ago- I currently have it connected to an external monitor, because my wife dropped a heavy object on the screen last year, and destroyed said screen.
Just this past week, I turned it on, and it started getting really slow. Finally, it got to a point where now, when I turn it on, it boots up, it goes to the desktop, the desktop icons all appear, and within a minute or two, it just kind of slows down, and eventually freezes up, and the hard drive indicator light quits doing anything. It does not respond to anything, and the only way to restart it, is to hold the power button down until it resets.
If anybody knows of a thread already on this site, regarding this problem, please point me in the right direction, as I tried the search function, and did not come up with anything.
and one or two other things, since it initially started having problems, sometimes, I will get two "missing module" error boxes pop up- and also, while it is booting, the screen flashes black for about 3 seconds, and then comes back on and continues to load.
Thank you very much to anybody who could possibly help me out of this jam. I really do not plan on using this laptop (or notebook) anymore, if and hopefully when, I get my files off of it.
And that is the other problem, I can not attempt to boot up in safe mode, as my screen is busted up, and it will not output to my external monitor, when I hit the f key while it is starting. I did make a couple different bootable cds, but they do not seem to do anything.
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Sep 14, 2007
I enjoy gaming, although I wouldn't consider myself a "hardcore" gamer. I currently have 1024 MB of RAM (2 x 512) and I am looking to upgrade soon. My options are as follows:
- Dell certfied RAM
- PNY RAM
- Kingston RAM
- Corsair RAM
Of course, for the Dell RAM, I have to wait for the shipping, but it is one of the cheaper ones. However, any of the other three I can pick up at Best Buy (which is more convenient). Can someone point out the pros and cons of each? It seems the PNY is a great buy, but could there be performance problems compared to the others? And why is the Kingston so expensive?
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Feb 12, 2013
I purchased an Inspiron 14z a few months ago and it has been working fine until recently - upon starting up, it freezes at the dell logo screen. I have searched for posts regarding this problem and have found no solutions that work for me; I've tried pressing F2 and F12 but no keystrokes will register.
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May 15, 2009
i have a dell B130 and the AC adapter will not work .... the light will light up but as soon as i plug it into the laptop the light shuts off and i get no power
now either this could be the AC adapter got to hot and blew something or it could be a sign for the mobo. I just need yall to help me out so i kno
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Mar 9, 2010
I purchased this Mini to be in touch on an extended personal and business trip in Central America. Dell was exceptional in delivering the unit before I left, even though the promised delivery was after my departure. While away the Mini let me keep up with email and browse for information vital to the trip. The machine worked exactly as expected with no glitches. Bonus points for how easy it was to get the Minithrough security in American airports- an unexpected pleasure. Two of my colleagues and travelling companions were impressed - kept borrowing the Mini and will likely acquire one for travel.
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Apr 12, 2009
#1 - What is the "Dell Extended Battery Life" option in the advanced power options? What does it do? The help article just says that extends the battery life.
#2 - With the facial recognition software, is there any way to take multiple "logon" images for the same user? 44m .....
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Mar 22, 2010
Is it possible to sell a dell i bought online from dell.com on ebay? Its brand new i didn't receive it yet. I dont need it anymore because my brother wanted something else for his birthday, but i don't want to refund it. Is it possible to sell it on ebay? Would the service tag be affected?
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Feb 22, 2010
First off, The model
Dell m1730 - Out of warranty
Problem:
Laptop is failing to boot up. The screen does not turn on/make it to BIOS. Tho, the lights come on, USB devices light up...
Things that happend up to this problem:
Very confident it's NOT virus related.
I put my laptop into hibernation for the night, in the morning, the laptop still being in hibernation, I took out my Ipod shuffle first gen. Later in the day, we expirenced a black out.
When I got home, My laptop was no longer in hibernation ( the blackout ) and thats when I noticed the problem. My AC Adapter is behind two surge protectors, so I think ( and hoping ) it's a minor hardware misshap with the Ipod.
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