HP/Compaq :: HP Tech Scratched My Screen During The Repair
Sep 22, 2009
i've just received my repaired dv2310 back from HP due to a motherboard failure. everything is back to normal now.. boots fine, although GPU temp still a little on the hot side. its at 81C now and the only thing i'm doing is typing this message. CPU temp around 55-60C light load. (Turion 64x2 1.6ghz)
but one major issue.. the HP tech SCRATCHED MY SCREEN! theres several nicks on the upper left portion.. its very obvious when i am looking a blank white page..
should i call HP and complain? would there be a case? I did take some pics of the laptop and screen before I shipped it just to prepare for situations like these. so anyone's screens got scratched up and went after HP for a replacement?
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Aug 26, 2009
I am trying to repair a ZD7000 series laptop. The initial problem was that it had a broken AC Jack. I got a new AC jack and soldered that in. While I was at it, I also got a 3.2GHz P4 out of another laptop to replace the one that was in this laptop.
Now the laptop does not pass the boot screen. It will just display the HP splash page, then reboot. No BIOS beeps. It does this on both AC power and battery.
I have tried different ram as well, with no luck.
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Jun 8, 2009
When I recieved my xps, my screen had a ton of dust/debris in between the plastic cover and the lcd.
I called dell and they set up a service call. Is taking off the screen a very involved process?
will my laptop still be the same once they put it back together? anything I should ask the tech to do to make sure he doesn't mess it up?
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Apr 1, 2010
I've bought through ebay an envy 15 (1st gen), and the overheating issues began from first day. It shuts down frecuently, when playing most of them. Seller tells me to send it to HP, but I think they will have the PC for a long time, and they will return it in the same conditions. I have the posibility of send the pc back to the seller... What do you think about HP's assistant? Do you really think they could fix the overheating problem?
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May 14, 2009
I have been VERY happy with the tech support that I have received form HP. I had some problems with the speaker on my DV7t-2000, and the HP tech support has been very helpful. They originally told me (after a phone conversation/attempted fix) that they would be sending me a box to send the computer in for a fix. I just got off the phone with them, and they told me that they will be sending a new version with updated specifications, mainly a 2.26ghz quad core processor (up from a 2.4ghz dual core), and 500gb worth of hard drive space (up from 320gb). They will also be giving me a fingerprint scanner and a more powerful wireless card.
All in all, I have to say that they have been FANTASTIC. I have heard horror stories about HP, but they seem to be just fine.
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Apr 21, 2010
since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....
Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?
Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.
Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?
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Nov 13, 2008
I have a Vostro 1500, which I bought 10 months ago. About 3 months ago the screen became loose and wobbled about 10 degrees when computer was moved or if I was on the train and it went over bumps. I tightened the screws as advised but this did not have any real effect. Dell engineer came and replaced the back cover with new hinges, (as they though hinges may be broken/at fault but they were fine,) but some wobble was still noticable so he ordered a new base. He came today and took the screen out complete with all the screen casing out of the old base, and put it into the new base, but still wobbled, so just put it back in the old base as it wouldn't have cured the problem.
Now yesterday, after he put the new back cover on, he had to take the plastic around the front of the screen off. After he put it together I noticed that the screen is no longer flush with the plastic surround and it annoys me! Am I just being finicky/picky or should I ask them to fix it?
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Apr 11, 2010
i have an 11.1" screen tx series, but the screen is cracked.
i have checked on various site, ebay store, and the cheapest i can get an oem replacement is around $300.
i am just wondering is it possible i can just buy any 11.1" netbook, and use its screen on the sony machine? since the netbook costs about the same as the lcd screen, and i can use the other parts too.
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Apr 3, 2009
What is the point of sending a laptop to repairs if they do more damage than good? I could put up with the dodgy screen. I have months of work, musical compositions etc. stored on that laptop. This is a disgrace and I can't imagine what would possibly compensate for it. I'll have to see what I can get off my old laptop that I gave to someone else and look through my emails for stuff I sent people.
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Apr 7, 2009
It's been 2 weeks now, how much longer should I be waiting for a screen repair?
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Aug 16, 2009
My girlfriend mindlessly put the charger in the same bag as the laptop and it ended up putting some pretty deep scratches in my midnight blue lid.
I would be fine with it if it was just normal wear-and-tear but it really sucks since I literally got the laptop 3 days ago.
My question is if there is anyway to float this by dell and have it covered by the warranty? Or maybe have them send me a replacement lid? I'm still in the 21 day period so I could see about returning it and ordering a new one but I reallllly do not want to do that.
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Aug 4, 2009
(I've had the laptop for about a week and a half) but there is a scratch (actually looks like a burn/melt) on the top right of the screen, and it's nothing I could have done. It kind of looks like when you peel off a sticker and the glue is still there... I just found it because of the way my lamp is shining off of it and I'm wondering if I should make a big deal about it. Some may call me picky, but when you buy a new laptop, you expect it to be "perfect" and when you find a flaw...
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Jan 23, 2009
so im about to pick up my macbook from repair and am afraid that they may have scratched it. i sent it in, in prestine condition. i think its scratch because the last time i sent a computer in for repair it came back with huge scratches about 4-5 inches long but didnt care at that time. so im wondering if this they would do anything if i mention it to them
btw the store repairing is best buy
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Mar 11, 2013
My Inspiron 1525 when it starts up and I choose startup repair after a few seconds the screen will go black. If I start up windows normally, it will think and then shows a window that says " a problem has been detected and windows has been shut down to prevent damage to your computer".. I pressed F12 at startup and chose diagnostics and I got the error code 0142. What should I do??
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Nov 18, 2014
So recently I was on my laptop, and I walked away to go handle something it died of no more battery charge pretty normal I left and tried to use my laptop when I came home some hours later, and now it will not proceed to my password screen.It turns on and the circle loader just spins I'm putting this up from my phone seeing as I can't use my laptop. I ran some test that told me it failed because my dst drive , or something hard drive 1, system E I'm not really sure.
Sometimes when I turn it on it will say "starting automatic repair" or something I'll leave it on then the screen just goes black, it'll still be running. I really don't know what's wrong with it...it's very sudden my laptop never occurred problems before. It won't even load when I press f12.I have a HP ENVY m6 sleekbook. It's not touch screen. It has beats audio but, it doesn't have a press able beats audio button. No CD/disk drive I can't load disk in my laptop. The batteries built in Model # m6-k010dxHard drive short dst fails extensive test....
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Feb 19, 2013
My girlfriends Inspiron 1545 WINDOWS 7 got the blue screen message.
After trying to restore to a prior date it is now stuck in a repair loop.
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Mar 10, 2010
My laptop LCD has some scratches on it, nothing huge, but still annoying none the less and was caused from other people in my family using my laptop and not cleaning hands etc.
There is also what appears to be something stuck (like a piece of dust or dirt) because I can see it on the screen and then projected back on towards the actual LCD.
Will any of this be covered under my still active complete care warranty? Its an xps 1640.
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Dec 4, 2014
My mums computer has ended up in a Black screen "Preparing automatic repair" loop and therefore will not boot :(
None of the repair options work from the boot options etc, so I need the OEM win 8.0 installation disk, so that I can at least boot to safe mode and maybe correct from there once out of the boot loop.
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Jan 26, 2009
I have a DV9220US that was purchased last August. Didn't take too long for me to see this notebook runs quite hot. So first the CPU fan starts to make a lot of noise, although still blowing the same amount of air. Then a week later the video goes bonkers in Windows, then within a few hours the notebook will not display any video at all. I call HP, and after 2 calls talking to their not so wonderful or English speaking technical support I get this RMA'd. I have a 2 year extended warranty on this as well. So they get it in and I wait, I am then informed there is a delay in the motherboard.
Well today, I checked the status page, and now it says there will be a service charge of $764! I immediately call them to ask this is, and am told this ia due to spill damage. The one thing NOT covered by the warranty, but happens to be the one thing that did NOT do this. I immediately recognized what was happening was simply the machine had overheated and damaged the GPU. My last HP notebook I had the LCD cut off switch die, and ended up having to send it in twice as the first time they sent it back without doing a thing to fix it.
Considering this notebook did not even last 6 months is just plain ridiculous. Then to ask for $764 to replace the motherboard? I might add that I also work as a HP reseller, and only paid $900 for the notebook + 2yr warranty. Well, it looks like HP will be losing me as a customer, and quite possibly a reseller with this customer service. I can only imagine with the bad economy and slowed sales they have instituted a policy to look for any reason, legitimate or not, to push the costs of repairs and service back on to the customer.
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Sep 28, 2008
I dropped a fork on my m1530 and scratched the palmrest!
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Jan 1, 2009
I really want to buy a black one as I prefer a matte finish and it wouldn't discolor, but I want it new and I cannot find any here in Canada, so I will have to buy a white one. This is going to be my very first mac and to me it's a lot of money... I hope it will be worth it (I'm a little nervous about the switch) .
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Feb 22, 2009
So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.
So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.
The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).
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Oct 30, 2009
I had a dell inspiron that was changed to a precision system and i tried going to the online tech support but they do not give tech support to precision systems which i kind of find annoying as my landline is my cell phone and going thru tech support during the day kills my minutes.
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Jul 23, 2009
I'm looking at my new SXPS 16 and on the right side of the glossy lid it looks like they didn't finish glossing it or it jammed up.
Also when I run my hand over it it feels rough compared to the glossy rest of the lid. Also you can only see it at angles not looking straight down
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Mar 19, 2009
This is a long story of various experiences ive had with dell tech support and dell technicians.
It all started when i was 3 years old, my mommy was out for dinner and i.... oh wait... wrong story lol.
okay so when i bought this xps m1530 i knew about all the GPU issues and i was OK with that,
becasue the m1530 is an amazing machine, but some months ago it started giving me green screens and high temperatures, so i figured i should talk to dell about it, and this is what happened .....
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Jun 21, 2009
My AC Adapter port on my 11 month old VAIO FW came loose and it's not charging. Simultaneously I think my AC Adapter simply broke.
Sony is mailing me a new AC Adapter and is having a tech come to my house to fix the port. Anyone have experience with this
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Jan 15, 2009
I am scheduling an appointment to get the motherboard and trackpad of my XPS M1530 replaced.
I am having them do it at my work and my boss says its ok as long as they don't take to long. Who has had them do this before and how long did it take? I have heard times as low as 20 mins or as high as two hours.
I really hoping that it will only take like a half hour since I feel awkward doing this at work but i need it done.
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May 17, 2010
I think the dell tech who was supposed to replace the heatsink also disabled 2 of my cores on my corei7 quad. On cpuz it is only showing up as 2 and same with on device manage
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Apr 9, 2010
I have been trying to access the Dell Live Tech Support Chat for the past 3 days and have had no success. I keep getting a message saying that chat is closed or all reps are busy. Is everyone experiencing this problem?
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Dec 19, 2009
i have acer 8930g 644g32mn and was wondering if its fully HD. it says 1080playbak 16:9 cinematic or somat. i checked my screeen resolution and its 1680 x 945 so that means its not fully HD?
secondly i upgraded to windows 7 vie acer upgrade kit, not am having problems, when i swith my laptop off it wont shut off properly i see a blue screen for a few seconds and then it suddenly goes off, when i turn it on then i get a message like start windows normaly which appears if u just shut it off via the button. i think mavcafee is causing it, when i did a full scan it quarantined some files after that the laptop is actin a lil funny, this doesnt mean is macafee, i got malwarebytes and that did the same in fact iit messed it up completely than god i could do system recovery lol the laptop wudnt turn on.
and lastly how come acer empowering technology doesnt work any more i downloaded on it just crashes i dont think itrs compatible with win 7,
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