HP/Compaq :: HP Customer Service/Repair Is HORRID- Don't Get The Integrated TV Tuner
Feb 22, 2009
So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.
So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.
The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).
I called HP to try and get a quote on the envy 15, unsurprisingly I get a foreign sales rep. I tell them I'm trying to get a quote to compare prices between this and the m15x which is almost the same price. Dell customer support had no trouble understanding this and talked with me. The HP rep was literally just telling me things I could find on the website I've called HP 3 times and I get a bad rep each one.
I wanted to share my recent experience with HP and to serve as a warning for anyone else planning on checking out the hp envy 15. I was one of the first to buy the envy from the day it was launched back in fall of last year, but had to return it due to a bad gpu. That was fine and the return went alright, and I ordered the 2nd gen one the day it was announced as well and I got it with the new core i5 processor and matte screen. The laptop was delayed in its delivery like many of the other members here and I got it around the beginning of February (so about a 1 month delay). Of course HP had no problem in charging me within hours of me placing the order and 1 month out from when I would actually receive it due to their own delays.
Since then it had been running just fine for the most part, with just a lot of heat build-up when playing any sort of game. Eventually however there seems to have been some longer-term repercussions due to the heat, namely that the edges started to expand out and peel away from the case. This led to the edges starting to chip off (I'm talking about the bright silver plastic edge that outlines the laptop). I published an early review for the envy 15 for the first gen model in case you wanted pictures of the palmrest edges. I could clearly see in at least one corner that due to heat build-up it seemed as though the adhesive that was holding the plastic edge to the main case was getting loose and as a result of the plastic was bulging out........
Well, I think it's more usual for people to leave comments over bad experiences than good experiences, so I think it would be good to do it.
Few days ago I had a problem with a XPS 1330 which suddenly stopped working. Something related with a shortcircuit with the power supply.
I checked guarantee and happily found that I bought the 3 year extended guarantee with the laptop and it was on the third year so i called customer support and after some small checks they decided it had to do with the motherboard so they ordered a replacement for me for the next day.
I even messed with the asking to come later as I wanted to backup data (just for security). Did the backup and called them again few days later. Again I had no problem, next day a technician came to my home and changed the motherboard. In matter of minutes i had the laptop working again.
I bought this Incase Slider case for my iphone last August directly from Apple. The case has cracked. Incase wants a copy of my receipt, which I don't have. Any way to contact Apple to get a copy?
1st time my Son broke his mouse button on his 1501 Called Dell, within 40 minutes he had a RMA box being sent out, he got the Day after and sent his computer in within 10 days it was back in his hands fixed 0 money out of his pocket.
2nd and 3rd I had onsite warranty service the person was prompt nice and did a great job. I was satisfied, 3 day turn around on that.
4th time I have this 1555, I used the chat yesterday morning, it was faster then calling, within 40 Minutes it was agreed the laptop needed to be fixed, my space bar had popped off twice and I noticed it looked warped, I need this laptop so I agreed to the extra cost of onsite this time, no only was it promised this week but they came today, next day and replaced the keyboard within 40 minutes this am. I thought it was worth the extra.
now fixed and totally satisfied.
Of course I know Dell can screw up but lets be honest there are times they do not and we need balance at times.
I'm in the process of ordering a Dell Studio 17 with:
CA Sales Dinker 1307
I've customized my order, and then gave it to him, which was a grand total of 1313.50$.
This conversation has been going on for 30 minutes because he keeps adding items I told him I do not want, and now he refuses to remove them.
He's been adding Office and Anti Virus software and now he refuses to remove it. He keeps trying to upsell me 6GB of Ram and I told him I only want 4GB of ram.
I keep hearing horror stories about consumer customer support and higher praise of business support.
My question is where does the support for a system such as the Studio XPS 16 fall in. I here that the XPS line has better support, but does that make a difference if I order it from the consumer (Home) section?
Without boring you with all the details I wanted to inform this community of the wonderfully painful experience I had with Customer Support when I ordered my studio 17.
First it was a month lead time on a custom build. This I can understand since I did order it at the beginning of the school year.
So on the day it was supposed to ship they called me and told me it wasn't shipping because the screen was back-ordered and they had no idea when I would get it .....
I wanted to know if Dell would supply MS Office restore disks for XPS laptops, what with W7 coming up. Took a look on these forums - and initial signs looked good, with people saying that you can just order these from dell.
I thought I'd check with Dell though and phoned. Finally got through to someone on my third attempt, who immediately launched into the hard sell. I said I wasn't interested, just wanted to know: do XPS laptops come with recovery disks for Office, if not could I order them later?
Her response - I would get the disks ONLY if I placed my order through her, it was not possible to get them later. I thanked her and ended the call. 2 secs later my phone rings, and it's the woman from Dell giving me the hard sell again. I say "look, I ended this call" to which she says "In that case I recommend you do not call Dell again"(the cheek!)
I'm almost down to my choice on laptop the Toshiba at bestbuy seems to be winning but today I seen an offer for the xps 16 that comes with a 2 year basic warranty which is in home repair after phone Diagnostics,Has anybody used this service?Do they come out right away? ....
I didn't order mine from HP , but I'm thinking of install one. Is the internal tuner more convenient? I have read some promising review about aftermarket tuners.
Also the point where the tv logo is, is covered Is there a pin connection underneath or does tht have to be purchased? Can this be removed easily for connection to cable input? I'd like to be able to use this notebook as a DVR.
I'm trying to get my HP Tv tuner to work right with my dv7 laptop. Hopefully you guys can give me some insight.
First off, either Quickplay doesn't read the tuner at all, or I'm not setting it up right. In the Quickplay TV area, I get no option to view live tv (although I see the option on the left side) and it merely provides a promotional image to buy the tuner.
For Media Center, it works. However its unbelievably complicated to go through channels.
First of all, EVERY SINGLE *point* digital channel (like 4.2, 7.3, 18.2, etc) doesn't come in automatically aside from the .1's. That means I have to manually add every single other channel. Is that normal? Second, all those digital channels are high definition yet they show up in 4:3. Why is that? Third, though this one isn't a big deal, all the channels are listed in the thousands, making it very confusing.
I've had my dv5t with digital tuner since August and my LCD tv forever and today is the first day I realized I get qam channels off my basic cable. I've got them programmed into my tv and get the locals and many crazy channels. I didn't have my dv5t with me since my power adapter is at my parents house and just wondered if the tuner supported qam channels. Also if it does support them, how does Vista Media Center work with them.
How do u use the interval TV tuner in Dv5t? I don't seem to get any signal even when i connect the external tower...or whatever is called... i got a pic of the tower... attached.
About a week ago I got my dv5t with the hybrid tv tuner option. Its been one problem after another. HP had me do a system recovery today (ugh) because the quick play tv software was not responding. This was after trying other things such as updating drivers and flashing the bios. I spent three hours on the phone with them today alone, and three more on three other days.
Now I am trying to set up the TV in Media Center, and during the set up TV process wizard, it says that my IR control cable is not detected. So it will not let me proceed. This IR cable and hardware is used (i think) to control the changing of the set top box channels. I am also reading about some sensor or other. I have searched around this forum and elsewhere, but I don't understand what I'm reading. I want to find out if I should have received this IR cable or whatever as part of the package from HP. I got a remote control, but that is it. When I initially questioned HP about the tuner card, they assured me I could watch AND record television if I had satellite and purchased this tuner card, but I can't set up record because I can't get past this step in Media Center wizard. No one at HP seems to know a blessed thing about this, and are obviously as clueless as I am. They are telling me I can't record, and don't know what an IR cable even is.
It has the ability to plug in RCA cables but when I tried to play Wii on my laptop today there was a slight delay that would make it impossible to play.
how do u make hp hdx 16 tv tunner card work with other softwares like WinVDR,beyond tv,cyrus tv software.do u know which company actually produes it.can u get other drvers that make it and its remote usable with other softwares...cause the default media smart and medi center sucks
I recently performed a clean install of Vista, all the appropriate drivers have been installed (Nothing is unaccounted for in Device Manager).
HP Quickplay and Windows Media Center both recognize the TV Tuner itself, and there is static snow whenever I select the TV viewing function.
Before the clean install, the TV function worked fine. I could pick up a few channels using the included antenna, and the cable TV adapter worked as well. Now, after the clean install, I pick up no channels. I was hoping it was just poor reception, but it no longer detects cable channels through the adapter as well.
i just built an hd antenna and i was scanning for new channels and it was picking up some awesome channels and then i tripped over the cord and busted that little adapter that converts a normal coax cable to the mini one that plugs into the tv tuner.
anyone know the part number? I've looked everywhere online and can only find the partnumber for the antenna, not the adapter by itself. is this mini plug a standard? i even chatted with hp parts department and they were of no help.
I didn't have an option of choosing a tv tunner with my Dv7T when I ordered it. I saw some pictures of a built in remote controller. Do they all have this?
I do not have HDTV right now, but I do have cable. If it comes with a tv tuner is there a way to hook it up so I can watch tv in a window on my computer?
And turn off the 5830 to boost your battery life by a few hours? A full HD 15 inch desktop replacement with light and thin form factor that lasts 6+ hours would be friggen win....
i just bought a fatal1ty headset and now im experiencing some minor problems with my sound. obviously the soundcard makes them since i installed the newest software and drivers for the headset.
until now i was using the driver i got from my notebook's download page by HP, version 5.10.1.5220 from 05.02.2008.
now i looked through the net and found quite a lot of these soundmax drivers, but im not sure which one to take..
i learned that the 6.### drivers are for vista, and the 5.10.02.### drivers are for xp x64. so i need a 5.10.1.#### one, preferably newer than 5220. now on the page i found them (www.versiontracker.com), there are quite a lot of these drivers (218 to be exact) and sorting them by the release date confuses me a bit, since the newest 5.10.1.#### driver is 5.10.1.5860, but a bit earlier 5.10.1.6110 was released. so which is the newest one?
and all are from 2008.. are there really no newer ones? on the official soundmax page there are none, even no support section.
the device id is HDAUDIOFUNC_01&VEN_11D4&DEV_1981&SUBSYS_103C30C5& REV_10024&1D8C0F4E&0&0001, since one cannot identify the exact device from the name...
