Dell :: Office Restore Disks (and 's Customer "service")

I wanted to know if Dell would supply MS Office restore disks for XPS laptops, what with W7 coming up. Took a look on these forums - and initial signs looked good, with people saying that you can just order these from dell.

I thought I'd check with Dell though and phoned. Finally got through to someone on my third attempt, who immediately launched into the hard sell. I said I wasn't interested, just wanted to know: do XPS laptops come with recovery disks for Office, if not could I order them later?

Her response - I would get the disks ONLY if I placed my order through her, it was not possible to get them later. I thanked her and ended the call. 2 secs later my phone rings, and it's the woman from Dell giving me the hard sell again. I say "look, I ended this call" to which she says "In that case I recommend you do not call Dell again"(the cheek!)