Dell :: Customer Support Is Such A Pain To Deal With
Jun 15, 2009
It's not just the typical "oooh they're all indian" thing. I'm very tolerable of their accents and they've done well emulating english as best they can.
But sometimes they can't understand me and I have to repeat myself a lot.
But the more important issue is that sometimes they're just plain stupid. I'm not saying they're actually unintelligent I just mean they're programmed to go by scripts and pass the buck CONSTANTLY. They never know what I'm talking about even though it's their own company.
They always transfer me to someone new who knows nothing .....
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Apr 7, 2009
Do the Studio XPS machines get the customer support that the standard XPS machines do? That is, the American customer/tech support rather than the outsourced one?
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Feb 22, 2009
I need to tell anyone and everyone before you buy any Dell and there so called WARRENTY.
this is an accually forem post and Dell's reply to me.. I'ts Unbelievable........................................
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Jan 20, 2009
I've been looking at the ThinkPad W700, but I've recently noticed the Dell Precision M6400 as well.
Both machines are pretty pricey, though. I know there aren't usually many sales or other deals offered on the Lenovo workstation-class notebooks, but is it pretty much the same for the Precision line?
Aside from coupons (if they even offer coupons for Precisions), are there any other tips for getting the best deal possible on one of these machines?
When it comes to dropping $3k on a machine, I think it would make me physically ill to do so, only to find out later that I payed more than I really needed to.
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Jan 14, 2010
I have pieced together the following system
http://configure.us.dell.com/dellsto...=DYDNFN1&s=dhs
Can anyone help me get a better price than this. Total with shipping to 31210 is $1824.21
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Jul 1, 2009
Core 2 Duo T9800 (2.93 GHz, 1066 MHz FSB, 6 MB L2 cache)
4 GB DDR3 RAM ......
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May 19, 2009
XPS M1530 Laptop: Intel Core 2 Duo Processor T8100 (2.1GHz/800Mhz FSB, 3MB Cache) Genuine Windows Vista Home Premium 1 $849.00
XPS M1530 Laptop: Intel Core 2 Duo Processor T8100 (2.1GHz/800Mhz FSB, 3MB Cache)
Certified Refurbished
Shipping Material
Processor Label
Integrated 2.0 Mega Pixel Web Camera
MEDIADIRECT 3.3 Software
MEDIA DIRECT 3.5
Documentation
Keyboard On Notebook
Operating System Label
Dell 1505 Wireless-N .....
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May 23, 2009
My order that was delivered is below.
I also ordered 4 gigs of ram for 50 bucks and another 250 hd 7200 rpm to raid zero for 75 bucks ......
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May 29, 2009
STUDIO 15 (N0653504)
Intel® Core™ 2 Duo Processor P8600 (2.40Ghz, 3MB, 1066MHz), Genuine Windows Vista® Home Premium SP1- English
Base
Intel® Core™ 2 Duo Processor P8600 (2.40Ghz, 3MB, 1066MHz)
Memory
4096MB 800MHz Dual Channel DDR2 SDRAM [2x2048]
Keyboard
Internal UK/Irish Qwerty Keyboard
Video Card
512MB ATI Mobility RADEON HD 4570 .....
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Apr 17, 2010
I just talked with a Dell rep about negotiating down my price and he mentioned that I was already at a 3.17% margin.
Does this mean that Dell is only profiting 3.17% from my purchase over its cost? Does anyone know what the usual margin is and how low it can go?
Are there certain allowances that Dell reps get to drop prices when the purchase hits certain margins?
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Aug 27, 2009
What exactly is XPS customer service anyway? It's certainly not as good as Small & Medium Business customer service .....
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Feb 8, 2010
Well, I think it's more usual for people to leave comments over bad experiences than good experiences, so I think it would be good to do it.
Few days ago I had a problem with a XPS 1330 which suddenly stopped working. Something related with a shortcircuit with the power supply.
I checked guarantee and happily found that I bought the 3 year extended guarantee with the laptop and it was on the third year so i called customer support and after some small checks they decided it had to do with the motherboard so they ordered a replacement for me for the next day.
I even messed with the asking to come later as I wanted to backup data (just for security). Did the backup and called them again few days later. Again I had no problem, next day a technician came to my home and changed the motherboard. In matter of minutes i had the laptop working again.
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Dec 12, 2009
I have had my M1330 (yes the one with the NVIDIA 8400M chip) have had no major problems to date. However, two days ago I had some touchpad issues i.e. a sluggish, unresponsive touchpad so I decided to contact Dell. The experience was really good I go an agent by the name of Mr. Abdul Aleem who was really friendly and provided me with a form to transfer my ownership and then he fixed the issue.
Now earlier this year I contacted Dell about another machine and this wacko was telling me that since I bought the laptop at Best Buy I should go to Best Buy to deal with warranty issues despite the laptop having 1 year basic warranty from Dell.
So I was very pleased with the interaction with Mr. Aleem.
So this a thread to share your experiences with Dell's Customer Care.
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Jul 11, 2009
What do you guys think about this laptop?
Sony VGN-SR46G
Processor
Intel Core 2 Duo P8700 2.53 GHz
Operating System
Windows Vista Business 64-Bit
Chipset
Mobile Intel PM45 Express Chipset
Processor System Bus
1066 MHz
Memory Bus
800 MHz
Cache Memory
3 MB
RAM
4 GB DDR2 SDRAM
HDD
320 GB SATA 7200 RPM
Optical Drive
8x DVD Burner
Graphics Accelerator
ATI Mobility Radeon HD 4570 Graphics
Dedicated Video Memory ....
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Nov 10, 2009
I had a positive experience with Dell
1st time my Son broke his mouse button on his 1501
Called Dell, within 40 minutes he had a RMA box being sent out, he got the Day after and sent his computer in within 10 days it was back in his hands fixed 0 money out of his pocket.
2nd and 3rd I had onsite warranty service the person was prompt nice and did a great job. I was satisfied, 3 day turn around on that.
4th time I have this 1555, I used the chat yesterday morning, it was faster then calling, within 40 Minutes it was agreed the laptop needed to be fixed, my space bar had popped off twice and I noticed it looked warped, I need this laptop so I agreed to the extra cost of onsite this time, no only was it promised this week but they came today, next day and replaced the keyboard within 40 minutes this am. I thought it was worth the extra.
now fixed and totally satisfied.
Of course I know Dell can screw up but lets be honest there are times they do not and we need balance at times.
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Apr 25, 2010
I'm in the process of ordering a Dell Studio 17 with:
CA Sales Dinker 1307
I've customized my order, and then gave it to him, which was a grand total of 1313.50$.
This conversation has been going on for 30 minutes because he keeps adding items I told him I do not want, and now he refuses to remove them.
He's been adding Office and Anti Virus software and now he refuses to remove it. He keeps trying to upsell me 6GB of Ram and I told him I only want 4GB of ram.
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Apr 19, 2009
I keep hearing horror stories about consumer customer support and higher praise of business support.
My question is where does the support for a system such as the Studio XPS 16 fall in. I here that the XPS line has better support, but does that make a difference if I order it from the consumer (Home) section?
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Jan 4, 2010
Without boring you with all the details I wanted to inform this community of the wonderfully painful experience I had with Customer Support when I ordered my studio 17.
First it was a month lead time on a custom build. This I can understand since I did order it at the beginning of the school year.
So on the day it was supposed to ship they called me and told me it wasn't shipping because the screen was back-ordered and they had no idea when I would get it .....
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May 10, 2009
Short summary of the problem:
Bought a very costly HP laptop around Sep 08
Experienced heating problems from around Dec 08.
Dealt with their customer care to get it returned or replaced in Jan – but they simply would do nothing for it.
Heating problem as got worse. It turned off due to over heating with just windows and 2 windows of Firefox and a streaming video.
Trying to understand the options I have now. So people who have had similar experience with HP customer care, PLEASE tell what can I do now.
Reading the expanded version below will give a lot more insight to my problem.
Laptop config
HP Pavilion DV4T-1000
Vista Home Premium (64-bit)
Core(TM)2 Duo T9400 (2.53 GHz)
14.1" WXGA High-Definition HP LED Widescreen
3GB DDR2 RAM
256MB NVIDIA GeForce 9200M GS
250GB 5400RPM SATA Hard Drive with Hard Drive Protection from Fuji
Intel(R) WiFi Link 5100AGN
High Capacity 6 Cell Lithium Ion Battery..........
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Jul 11, 2009
Will the 3rd gen Ipod touch be release before the end of free ipod touch deal (w/ mbp purchase) on September 8th? Or will it be released shortly after?
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Jan 9, 2009
DELL customer care in India SUCKS BIG TIME...!!
i never got through Dell customer care officer on phone..
its always busy and says 'we will b with u shortly' bull !!
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Apr 10, 2010
I called HP to try and get a quote on the envy 15, unsurprisingly I get a foreign sales rep. I tell them I'm trying to get a quote to compare prices between this and the m15x which is almost the same price. Dell customer support had no trouble understanding this and talked with me. The HP rep was literally just telling me things I could find on the website I've called HP 3 times and I get a bad rep each one.
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Feb 25, 2010
I bought this Incase Slider case for my iphone last August directly from Apple. The case has cracked. Incase wants a copy of my receipt, which I don't have. Any way to contact Apple to get a copy?
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Apr 20, 2010
I wanted to share my recent experience with HP and to serve as a warning for anyone else planning on checking out the hp envy 15. I was one of the first to buy the envy from the day it was launched back in fall of last year, but had to return it due to a bad gpu. That was fine and the return went alright, and I ordered the 2nd gen one the day it was announced as well and I got it with the new core i5 processor and matte screen. The laptop was delayed in its delivery like many of the other members here and I got it around the beginning of February (so about a 1 month delay). Of course HP had no problem in charging me within hours of me placing the order and 1 month out from when I would actually receive it due to their own delays.
Since then it had been running just fine for the most part, with just a lot of heat build-up when playing any sort of game. Eventually however there seems to have been some longer-term repercussions due to the heat, namely that the edges started to expand out and peel away from the case. This led to the edges starting to chip off (I'm talking about the bright silver plastic edge that outlines the laptop). I published an early review for the envy 15 for the first gen model in case you wanted pictures of the palmrest edges. I could clearly see in at least one corner that due to heat build-up it seemed as though the adhesive that was holding the plastic edge to the main case was getting loose and as a result of the plastic was bulging out........
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Feb 22, 2009
So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.
So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.
The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).
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Mar 11, 2009
I wanted to know if Dell would supply MS Office restore disks for XPS laptops, what with W7 coming up. Took a look on these forums - and initial signs looked good, with people saying that you can just order these from dell.
I thought I'd check with Dell though and phoned. Finally got through to someone on my third attempt, who immediately launched into the hard sell. I said I wasn't interested, just wanted to know: do XPS laptops come with recovery disks for Office, if not could I order them later?
Her response - I would get the disks ONLY if I placed my order through her, it was not possible to get them later. I thanked her and ended the call. 2 secs later my phone rings, and it's the woman from Dell giving me the hard sell again. I say "look, I ended this call" to which she says "In that case I recommend you do not call Dell again"(the cheek!)
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Nov 6, 2009
This took me a long time to find out... Read my post here to save yourself the time and just "make it work"!
[url]
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Jun 20, 2009
If you order through dells EPP program do you get better customer service than standard customer service?
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Sep 19, 2008
I recently bought an OEM Vista Home Premium 64-bit and installed is yesterday. I chatted to a Dell tech support guy today and he essentially said that I wasted my money on the 64-bit OS as Dell laptops do not support 64-bit Operating systems. He said this was due to the fact that my processor (see above) was a 32bit processor. I however came accross this intel site;[url] whci i believe to be my processor that states it is a 64-bit processor.
Another thing; in the dell tech support application, my total memory is shown as 4GB, whilst my available memory is shown to be 2.6GB. Does this mean that all 4GB is not being recognised/utilised? Or does it simply mean that 1.4GB of RAM is currently being used, with 2.6GB left for when I need it?
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Sep 10, 2009
I got a free Intel P9600 and wondering if it will work in the xps m1730? before i take apart the system i would like to know if it will work.
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