I keep hearing horror stories about consumer customer support and higher praise of business support.
My question is where does the support for a system such as the Studio XPS 16 fall in. I here that the XPS line has better support, but does that make a difference if I order it from the consumer (Home) section?
What exactly is XPS customer service anyway? It's certainly not as good as Small & Medium Business customer service .....
View 6 Replies View RelatedWell, I think it's more usual for people to leave comments over bad experiences than good experiences, so I think it would be good to do it.
Few days ago I had a problem with a XPS 1330 which suddenly stopped working. Something related with a shortcircuit with the power supply.
I checked guarantee and happily found that I bought the 3 year extended guarantee with the laptop and it was on the third year so i called customer support and after some small checks they decided it had to do with the motherboard so they ordered a replacement for me for the next day.
I even messed with the asking to come later as I wanted to backup data (just for security). Did the backup and called them again few days later. Again I had no problem, next day a technician came to my home and changed the motherboard. In matter of minutes i had the laptop working again.
I had a positive experience with Dell
1st time my Son broke his mouse button on his 1501
Called Dell, within 40 minutes he had a RMA box being sent out, he got the Day after and sent his computer in within 10 days it was back in his hands fixed 0 money out of his pocket.
2nd and 3rd I had onsite warranty service the person was prompt nice and did a great job. I was satisfied, 3 day turn around on that.
4th time I have this 1555, I used the chat yesterday morning, it was faster then calling, within 40 Minutes it was agreed the laptop needed to be fixed, my space bar had popped off twice and I noticed it looked warped, I need this laptop so I agreed to the extra cost of onsite this time, no only was it promised this week but they came today, next day and replaced the keyboard within 40 minutes this am. I thought it was worth the extra.
now fixed and totally satisfied.
Of course I know Dell can screw up but lets be honest there are times they do not and we need balance at times.
I'm in the process of ordering a Dell Studio 17 with:
CA Sales Dinker 1307
I've customized my order, and then gave it to him, which was a grand total of 1313.50$.
This conversation has been going on for 30 minutes because he keeps adding items I told him I do not want, and now he refuses to remove them.
He's been adding Office and Anti Virus software and now he refuses to remove it. He keeps trying to upsell me 6GB of Ram and I told him I only want 4GB of ram.
Without boring you with all the details I wanted to inform this community of the wonderfully painful experience I had with Customer Support when I ordered my studio 17.
First it was a month lead time on a custom build. This I can understand since I did order it at the beginning of the school year.
So on the day it was supposed to ship they called me and told me it wasn't shipping because the screen was back-ordered and they had no idea when I would get it .....
I called HP to try and get a quote on the envy 15, unsurprisingly I get a foreign sales rep. I tell them I'm trying to get a quote to compare prices between this and the m15x which is almost the same price. Dell customer support had no trouble understanding this and talked with me. The HP rep was literally just telling me things I could find on the website I've called HP 3 times and I get a bad rep each one.
View 6 Replies View RelatedI bought this Incase Slider case for my iphone last August directly from Apple. The case has cracked. Incase wants a copy of my receipt, which I don't have. Any way to contact Apple to get a copy?
View 8 Replies View RelatedI wanted to share my recent experience with HP and to serve as a warning for anyone else planning on checking out the hp envy 15. I was one of the first to buy the envy from the day it was launched back in fall of last year, but had to return it due to a bad gpu. That was fine and the return went alright, and I ordered the 2nd gen one the day it was announced as well and I got it with the new core i5 processor and matte screen. The laptop was delayed in its delivery like many of the other members here and I got it around the beginning of February (so about a 1 month delay). Of course HP had no problem in charging me within hours of me placing the order and 1 month out from when I would actually receive it due to their own delays.
Since then it had been running just fine for the most part, with just a lot of heat build-up when playing any sort of game. Eventually however there seems to have been some longer-term repercussions due to the heat, namely that the edges started to expand out and peel away from the case. This led to the edges starting to chip off (I'm talking about the bright silver plastic edge that outlines the laptop). I published an early review for the envy 15 for the first gen model in case you wanted pictures of the palmrest edges. I could clearly see in at least one corner that due to heat build-up it seemed as though the adhesive that was holding the plastic edge to the main case was getting loose and as a result of the plastic was bulging out........
So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.
So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.
The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).
I wanted to know if Dell would supply MS Office restore disks for XPS laptops, what with W7 coming up. Took a look on these forums - and initial signs looked good, with people saying that you can just order these from dell.
I thought I'd check with Dell though and phoned. Finally got through to someone on my third attempt, who immediately launched into the hard sell. I said I wasn't interested, just wanted to know: do XPS laptops come with recovery disks for Office, if not could I order them later?
Her response - I would get the disks ONLY if I placed my order through her, it was not possible to get them later. I thanked her and ended the call. 2 secs later my phone rings, and it's the woman from Dell giving me the hard sell again. I say "look, I ended this call" to which she says "In that case I recommend you do not call Dell again"(the cheek!)
Do the Studio XPS machines get the customer support that the standard XPS machines do? That is, the American customer/tech support rather than the outsourced one?
View 10 Replies View RelatedI need to tell anyone and everyone before you buy any Dell and there so called WARRENTY.
this is an accually forem post and Dell's reply to me.. I'ts Unbelievable........................................
I have had my M1330 (yes the one with the NVIDIA 8400M chip) have had no major problems to date. However, two days ago I had some touchpad issues i.e. a sluggish, unresponsive touchpad so I decided to contact Dell. The experience was really good I go an agent by the name of Mr. Abdul Aleem who was really friendly and provided me with a form to transfer my ownership and then he fixed the issue.
Now earlier this year I contacted Dell about another machine and this wacko was telling me that since I bought the laptop at Best Buy I should go to Best Buy to deal with warranty issues despite the laptop having 1 year basic warranty from Dell.
So I was very pleased with the interaction with Mr. Aleem.
So this a thread to share your experiences with Dell's Customer Care.
Anyone notice any difference going from A10 to A11 on an SXPS 1640?
Also, do BIOS updates have to be incremental? Can I say go from A10 to A14 when it's out, or I must go A10, 11, 12, 13, 14?
What type of OS do you have running on your M1210.
-Windows Vista
-Windows XP
-Windows XP MCE
-Apple Mac OS
-Other (Linux, Ubuntu, etc)
So i did a little searching about TV Tuners, but i'm still a little bewildered on the topic. I basically need someone to clear up some questions I have about TV tuners. Here are a few questions:
What channels do the "antennas" that come with some tuners pick up? The same as good ol fashion bunny ears would?
If I just had a coaxial cable coming from the wall or cable box (and a functioning cable outlet) could i just connect that to the tv tuner (with the right converter) and get the basic cable channels that you would if you connected that coaxial cable straight to a tv?
I know the system isn't that old. But you know how it is in the tech world. I have a inspiron e1705 I will list the specs below. I just wondering how many out there are still using this system faithfully. My systems is still running smoothly, but I just made a trip out to a my local tech store "Micro Center" & saw alot of new desktop replacement laptops. I've been out of the big laptop world for awhile since my everyday comp is a xps m1330 which I am thinking of selling since i just fell in love with the upcomming alienware m11x thats coming out soon since I only get about 3.5 hrs of battery on it with a 9 cell & was looking at getting a netbook but hate screens less then 11'. Well if the alienware is close to what they are predicting the m1330 is gone. But as of the e1705 its pretty much maxed out, do you think its worth selling and upgrading to something new or just sticking with it, or I wont get much for it.
Inspiron E1705
Windows XP Pro
Intel Core 2 Duo T7400 2.16GHz
17" WUXGA 1920x1200 Res
3gb DDR2 Ram
320gb 5400rpm HDD
Nvidia 7900 GS Video Card
Dell 355 bluetooth
Intel Wireless 4965abgn
XPS M1330
Windows 7 Ultimate 64bit
Intel Core 2 Duo T9300 2.5GHz
13.3" LED Backlit Display
4gb DDR Ram
500gb 5400rpm HDD
Nvidia 8400m GS Video Card
Dell 355 Bluetooth
Intel Wireless 5100
It's not just the typical "oooh they're all indian" thing. I'm very tolerable of their accents and they've done well emulating english as best they can.
But sometimes they can't understand me and I have to repeat myself a lot.
But the more important issue is that sometimes they're just plain stupid. I'm not saying they're actually unintelligent I just mean they're programmed to go by scripts and pass the buck CONSTANTLY. They never know what I'm talking about even though it's their own company.
They always transfer me to someone new who knows nothing .....
im looking at buying an xps16 for gaming and schoolwork. is the i7 720qm a good processor as far as gaming goes? should i get a bluray player? are there any issues with the laptop that would be a deal breaker?
View 5 Replies View RelatedDELL customer care in India SUCKS BIG TIME...!!
i never got through Dell customer care officer on phone..
its always busy and says 'we will b with u shortly' bull !!
I wanted to email Acer about the availability of a certain notebook, but I can't seem to find an email address I can use anywhere on their website. Does anyone know if they have one?
View 6 Replies View RelatedI'd like to replace the fan in my laptop (Dell's Latitude d830) with a faster/better one. From what I've seen, most people seem to think that this is impossible.
I, however, find this hard to believe that Dell would have included the only possible fan that's compatible with this laptop, or that this particular fan is the best possible cooling option.
Why is it so hard to upgrade in the first place? I'm sure it can be done, I've opened up my laptop a few times in the past and it's not exactly rocket science .....
I've tried to restore system to factory default by pressing Ctrl+F11 in my XPS M1210. After confirmation to proceed I got the message: General failure error 36000.
I re-installed Windows XP but I'm having troubles with drivers not installed by the Windows re-install process.
On my first windows install on my Zbook 17, the OS installed the System Reserved partition on the flash cache SSD. I figured I'd do a reinstall when I ordered and installed a 1tb SSD. I removed all HDDs and the flash cache, installed the OS, then turned off the computer and re-installed the flash cache. Now when I try to boot it gives me 5 blinks on the caps/num lock along with a lovely black screen.
View 2 Replies View RelatedI am considering the two following models: SR290 and Z540. My question relates to the overall build quality of these models as well as battery life with the extended battery.
Basically Im deciding between these 2 and a lenovo. The lenovo is heavier than both, is well made, and has ridiculous battery life. Just curious as to how the sony's stand up over time.
If I have a aspire 5517 what models share this webcam and microphone with emachines or other acer models? looking at a 5100 cam about like the rectangle not punched in my 5517...Think it will fit? is the Mic intergated? doesnt look like it... but I've never taken apart the bezel. Think the motherboard had extra ribbon clips for the camera thou but not sure now that it is back together...[url]
View 7 Replies View RelatedI have several HP 8530p and I getting the num lock & cap lock leds blinking 5 times which indicates a general system board error. Bought new boards still getting the same issue. Note all the units will boot to windows fine, but there is a 10-15 sec delay in hard drive response when operating pc. The mouse is real time responsive but once you clink on a item the lag shows up. What to look for as the problem, CPU , Memory changed, Fans, Cooling system. Bios versions have been updated, I've torn the unit down, cleaned and added new thermal paste to CPU, GPU and added copper shims to promote better heat transfer. The system Diagnostics indicates hardware is ok.
View 3 Replies View RelatedI just read an article and it's made me even more disappointed in Vista then i already was in it.
I'm receiving my XPS 16 next week and after reading an article pointing out it's graphical bugs, crashing issues it's made me wonder if i should put XP on there (duel boot it)
How exactly often do they happen? I plan on getting an FW very soon, I could buy one early Feb, or wait until middle march will be the best times for me to buy one financially wise. My question is if I wait until middle March sometime, do you think there will be some upgrades on it opposed to the current FW390CTO?
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