HP/Compaq :: How To Deal Withcustomer Care /Policies
May 10, 2009
Short summary of the problem:
Bought a very costly HP laptop around Sep 08
Experienced heating problems from around Dec 08.
Dealt with their customer care to get it returned or replaced in Jan – but they simply would do nothing for it.
Heating problem as got worse. It turned off due to over heating with just windows and 2 windows of Firefox and a streaming video.
Trying to understand the options I have now. So people who have had similar experience with HP customer care, PLEASE tell what can I do now.
Reading the expanded version below will give a lot more insight to my problem.
Laptop config
HP Pavilion DV4T-1000
Vista Home Premium (64-bit)
Core(TM)2 Duo T9400 (2.53 GHz)
14.1" WXGA High-Definition HP LED Widescreen
3GB DDR2 RAM
256MB NVIDIA GeForce 9200M GS
250GB 5400RPM SATA Hard Drive with Hard Drive Protection from Fuji
Intel(R) WiFi Link 5100AGN
High Capacity 6 Cell Lithium Ion Battery..........
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Nov 13, 2009
I got an HP Envy 15 recently with the Bing CB deal on the day it was released; but have found that an SSD on that machine would probably be necessary for my needs. I posted some questions in the owners' lounge, but haven't since gotten any response, so I assume that people there may not know the answers. So I want to see if people in the broader HP forum would be familiar with these things.
When I purchased this machine, HDD was the only option, and the HDD is not listed as a user serviceable component. But in the last couple of days, the SSD option is up on the HP website; so I can see several options that maybe available to me, depending on HP policies. Is anyone here familiar with HP policies regarding:
1) Returns of products, does the 21 days mean 21 days from purchase, or 21 days from the time that I receive the product?
2) Returns of products that was purchased with warranty? I did purchase with the 3 year accidental; but I have not activated the service with the machine yet.
3) Exchange of products, how easily could it be done through HP, for the same machine of a different configuration?
4) Bing cash back, would it still be valid if I decided to exchange it for the same machine of a different configuration?
5) Since the HDD doesn't seem to be a consumer serviceable part, would it endanger the warranty if I changed out the drive myself? Or would they even care about that?
6) How easily can HP parts such as the 1.8" brackets be obtainable from HP, some time in the next few months; based on experiences with HP products in the past.
I guess depending on the answers to these questions, I would have the option of A) returning and buying anew; B) exchange for another configuration through HP; C) change out the HDD myself with a 2.5" and just forget about it; D) wait until the appropriate parts are available, then change it out with two 1.8" drives.
I would like to keep the BCB; but if there is no other way of getting an SSD into that machine, then I might just have to let that go, and try to find some lesser discount to work with.
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Apr 16, 2010
It's been since the DV6000t that I looked at battery & notebook technology.
From then I believed to cyccle the battery a couple times and store it out of the machine @ around 60%.
Is it still so? Will just plain leaving it in the machine all the time plugged in shorten the life or effciency? Or have things progressed?
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Nov 8, 2009
When I upgraded to W7 the HP Total Care was eliminated. Is there a way to get it again.
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Sep 16, 2009
I need HP Total Care Advisor for Vista x64. I need it to check my battery health, cause HP needs it in order to replace my battery. They need the warranty ID or something, that only Total Care seems to provide.
Anyone care to upload it or point me towards the direction?
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Feb 26, 2009
I am having a problem with my HP dv9000. Last week the hp total care advisor show poor battery. When I ran the hp test for it, it said to replace the battery and gave the warranty code. Anyways, I purchased a new battery and received it yesterday. As soon as the total care advisor came up again, it still said that it was a poor battery and needed to be replaced.
I thought that it may be a software issue with the hp total care advisor, so I ran a system restore back to factory defaults and reinstalled all of the updates, SP1, and it still shows the same thing. Is it possible that I got a bad replacement battery? The battery I was replacing was just 14 months old as well.
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Jan 20, 2009
I've been looking at the ThinkPad W700, but I've recently noticed the Dell Precision M6400 as well.
Both machines are pretty pricey, though. I know there aren't usually many sales or other deals offered on the Lenovo workstation-class notebooks, but is it pretty much the same for the Precision line?
Aside from coupons (if they even offer coupons for Precisions), are there any other tips for getting the best deal possible on one of these machines?
When it comes to dropping $3k on a machine, I think it would make me physically ill to do so, only to find out later that I payed more than I really needed to.
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Jan 14, 2010
I have pieced together the following system
http://configure.us.dell.com/dellsto...=DYDNFN1&s=dhs
Can anyone help me get a better price than this. Total with shipping to 31210 is $1824.21
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Jul 1, 2009
Core 2 Duo T9800 (2.93 GHz, 1066 MHz FSB, 6 MB L2 cache)
4 GB DDR3 RAM ......
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May 19, 2009
XPS M1530 Laptop: Intel Core 2 Duo Processor T8100 (2.1GHz/800Mhz FSB, 3MB Cache) Genuine Windows Vista Home Premium 1 $849.00
XPS M1530 Laptop: Intel Core 2 Duo Processor T8100 (2.1GHz/800Mhz FSB, 3MB Cache)
Certified Refurbished
Shipping Material
Processor Label
Integrated 2.0 Mega Pixel Web Camera
MEDIADIRECT 3.3 Software
MEDIA DIRECT 3.5
Documentation
Keyboard On Notebook
Operating System Label
Dell 1505 Wireless-N .....
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May 23, 2009
My order that was delivered is below.
I also ordered 4 gigs of ram for 50 bucks and another 250 hd 7200 rpm to raid zero for 75 bucks ......
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Jul 11, 2009
What do you guys think about this laptop?
Sony VGN-SR46G
Processor
Intel Core 2 Duo P8700 2.53 GHz
Operating System
Windows Vista Business 64-Bit
Chipset
Mobile Intel PM45 Express Chipset
Processor System Bus
1066 MHz
Memory Bus
800 MHz
Cache Memory
3 MB
RAM
4 GB DDR2 SDRAM
HDD
320 GB SATA 7200 RPM
Optical Drive
8x DVD Burner
Graphics Accelerator
ATI Mobility Radeon HD 4570 Graphics
Dedicated Video Memory ....
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Jun 15, 2009
It's not just the typical "oooh they're all indian" thing. I'm very tolerable of their accents and they've done well emulating english as best they can.
But sometimes they can't understand me and I have to repeat myself a lot.
But the more important issue is that sometimes they're just plain stupid. I'm not saying they're actually unintelligent I just mean they're programmed to go by scripts and pass the buck CONSTANTLY. They never know what I'm talking about even though it's their own company.
They always transfer me to someone new who knows nothing .....
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May 29, 2009
STUDIO 15 (N0653504)
Intel® Core™ 2 Duo Processor P8600 (2.40Ghz, 3MB, 1066MHz), Genuine Windows Vista® Home Premium SP1- English
Base
Intel® Core™ 2 Duo Processor P8600 (2.40Ghz, 3MB, 1066MHz)
Memory
4096MB 800MHz Dual Channel DDR2 SDRAM [2x2048]
Keyboard
Internal UK/Irish Qwerty Keyboard
Video Card
512MB ATI Mobility RADEON HD 4570 .....
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Apr 17, 2010
I just talked with a Dell rep about negotiating down my price and he mentioned that I was already at a 3.17% margin.
Does this mean that Dell is only profiting 3.17% from my purchase over its cost? Does anyone know what the usual margin is and how low it can go?
Are there certain allowances that Dell reps get to drop prices when the purchase hits certain margins?
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Jul 11, 2009
Will the 3rd gen Ipod touch be release before the end of free ipod touch deal (w/ mbp purchase) on September 8th? Or will it be released shortly after?
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Nov 6, 2009
This took me a long time to find out... Read my post here to save yourself the time and just "make it work"!
[url]
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Dec 25, 2009
I use the laptop with it plugged in 80% of the time and do my best to ensure the laptop is cool. I dont do any gaming on it, but do watch quite a few films (with it sitting on a basket so there is a good few inches underneath to prevent over heating.
After all of this i have lost 40% of my battery life, which i find horrendous. If this keeps up ill have to replace it 18months after buying my laptop. I intend to call Dell over this ASAp but in the meantime i want to know what i can do to preserve my battery life.
Should i leave the battery plugged in all the time, i do move the laptop round quite a bit, so having the battery there to save myself from shutting it down etc would is usefull to me.
I am carefull over the operating temperatures and i very rarely 'stress' the laptop. I could also count the number of times the battery has been left to drain
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Feb 3, 2009
what is VAIO CARE? is it necessary for me to have it or can i uninstall from my notebook?
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Feb 7, 2009
I followed the instructions in the guide to condition the battery where I charged it up for fully drained it and charged it again and left it plugged in for the 5 hours, how often should I do this
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Sep 22, 2009
When I purchased my notebook I only bought the next business day warranty can you still buy the complete care warranty if you are within the 21/30 days of purchase?
I spoke with one person at Dell they said it had to be bought at the time of purchase?
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Apr 20, 2010
i have complete care but my 1420 is already 3 years old...is there anyway i can get dell to give me a new one or will they only fix the lid?
ive never talked to dell but maybe if im really nice they give me a new one and not just fix the lid?
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Dec 19, 2009
I've had a ton of problems with this one in the past, from a cracked case (still cracked) to a dvd drive that doesn't work (dell didn't do anything, I didn't stay on them,) to a bunch of other problems.
Any way to get them to just replace it? I've had it for ~2 years, with another year left on my warranty.
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Mar 11, 2009
I have been getting pissed with my Dell XPS M1530 a bunch lately because a good amount of things have been going wrong with it. I have mad multiple parts replaced.
I think that my hard drive is now going dead. And I can not get a non buggy trackpad for it. I have been getting so pissed ive been thinking of selling it and getting a Macbook.
I have a Complete Care warranty which means they will replace anything for free. do you guys think that if I complained enough, and tried to convince them enough, that they would replace my laptop in whole? I am guessing they probably wouldn't, since I have had it for almost a year, but it would be worth a try. The only thing is that they no longer offer the hi def lcd that I have in it.
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Dec 12, 2009
I have had my M1330 (yes the one with the NVIDIA 8400M chip) have had no major problems to date. However, two days ago I had some touchpad issues i.e. a sluggish, unresponsive touchpad so I decided to contact Dell. The experience was really good I go an agent by the name of Mr. Abdul Aleem who was really friendly and provided me with a form to transfer my ownership and then he fixed the issue.
Now earlier this year I contacted Dell about another machine and this wacko was telling me that since I bought the laptop at Best Buy I should go to Best Buy to deal with warranty issues despite the laptop having 1 year basic warranty from Dell.
So I was very pleased with the interaction with Mr. Aleem.
So this a thread to share your experiences with Dell's Customer Care.
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Jan 5, 2010
My laptop is screwed, dell's repaired it a bunch of times. How much damage has to be done to just get a new one?
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Dec 19, 2009
Why does a lithium ion laptop battery degrade over time?
The reason is quite simple. The way a lithium ion battery works is by moving lithium ions and electrons from one electrode of the battery to the other. The electrons move trough your your laptop circuitry to power it, while the lithium ions move trough some fluid to balance the electrons movement. If the lithium ions can't move through the fluid then the electrons can't move through your computer either. The problem is that the fluid that allows the lithium ions to move from electrode to electrode degrade and dry over time. As it becomes more and more difficult for the lithium ions to move it also becomes more and more difficult for the battery to power your laptop.
What makes the fluid containing the lithium ions degrade?
The fluid containing the lithium ions will naturally degrade over time at room temperature, but there are several factors that will accelerate the degradation. The first one is heat: the hotter the laptop battery the faster the fluid gets dry. The second factor is charge cycles. When you recharge your laptop battery this generates significant heat in the battery and helps degrade the fluid. Leaving the battery constantly charged also has a negative effect on the life of the fluid.............
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Mar 8, 2010
I have sony VGN-NS190D. how do i set my laptop to charge up to 80% and stop charging the battery after it reaches 80% limit?
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Mar 15, 2009
I did a clean install a while back, I don't have recovery CD's
I want to use the battery care function, so I installed the utility, but all the options are greyed out. I tried installing the Sony shared library and the utility dll, but still nothing.
Can anyone tell me how to get it working or if it's even possible, or if there is some other way I can stop the battery charging when it reaches a certain level.
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Mar 31, 2010
I want reinstall Vaio Care cause mine is closing after open, but I need the Vaio Care to FW 520, where I have to go to download? The site with drivers don't show Vaio Care
[url]
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