HP/Compaq :: HP Total Care Says Poor Battery
Feb 26, 2009
I am having a problem with my HP dv9000. Last week the hp total care advisor show poor battery. When I ran the hp test for it, it said to replace the battery and gave the warranty code. Anyways, I purchased a new battery and received it yesterday. As soon as the total care advisor came up again, it still said that it was a poor battery and needed to be replaced.
I thought that it may be a software issue with the hp total care advisor, so I ran a system restore back to factory defaults and reinstalled all of the updates, SP1, and it still shows the same thing. Is it possible that I got a bad replacement battery? The battery I was replacing was just 14 months old as well.
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Nov 8, 2009
When I upgraded to W7 the HP Total Care was eliminated. Is there a way to get it again.
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Sep 16, 2009
I need HP Total Care Advisor for Vista x64. I need it to check my battery health, cause HP needs it in order to replace my battery. They need the warranty ID or something, that only Total Care seems to provide.
Anyone care to upload it or point me towards the direction?
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Apr 16, 2010
It's been since the DV6000t that I looked at battery & notebook technology.
From then I believed to cyccle the battery a couple times and store it out of the machine @ around 60%.
Is it still so? Will just plain leaving it in the machine all the time plugged in shorten the life or effciency? Or have things progressed?
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Sep 12, 2009
Received dv3t CTO couple of days ago from HP. I am not even done clean installing on the notebook, and when I opened the HP total care advisor today, it was showing battery condition as poor. I ran the battery check tool, and it shows battery color as Red, battery health indicator as "Replace" and a message that says "The battery check has detected a failure. The battery may be covered by your HP warranty." I contacted HP chat and rep said they are sending me a new battery. I dont install HP total care advisor after clean install ever, so in a way I am glad this software detected the battery problem before I clean installed the system and wiped out this software, and I got battery replacement. Makes me wonder if this software should be installed after clean install. If I want to install it after clean, where do I download it from?
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Jun 15, 2009
On my new studio 1536 the battery seems a little messed up.
By this I mean that my laptop will be put into sleep mode over night (by me) with 80 or 90% battery, and when I wake up (6 hours later or so) it will be at 8-15%.
Note that this is a NEW battery and has been charged and depleted several times since getting it on may 22nd.
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Mar 8, 2010
My m1530 battery life is very poor, im only getting around 40mins unplugged, Im not running power-sucking tasks either,
i just use internet and msn messenger when im unplugged. I switched to the power-saving plan and its not really making any difference.
Its so annoying now does anyone know what could potentially be the problem?
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Nov 6, 2009
It's only since I started reading these forums to try and fix my fans being on all the time that I realised my XPS's battery life was way worse than most people's on here.
I have a six cell battery and out of a full charge I get maybe 1:35. this wouldn't be so bad except, when my warranty ran out 3 months ago, I made dell replace my current six cell battery which got around 1:17 full charge.
This current battery is only 3 months old, initially it did an two hours and a half but now i'm lucky to get an hour and a half out of it.
why my computer is eating my batteries? Other people talk about battery life of 3 hours plus
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Dec 25, 2009
I use the laptop with it plugged in 80% of the time and do my best to ensure the laptop is cool. I dont do any gaming on it, but do watch quite a few films (with it sitting on a basket so there is a good few inches underneath to prevent over heating.
After all of this i have lost 40% of my battery life, which i find horrendous. If this keeps up ill have to replace it 18months after buying my laptop. I intend to call Dell over this ASAp but in the meantime i want to know what i can do to preserve my battery life.
Should i leave the battery plugged in all the time, i do move the laptop round quite a bit, so having the battery there to save myself from shutting it down etc would is usefull to me.
I am carefull over the operating temperatures and i very rarely 'stress' the laptop. I could also count the number of times the battery has been left to drain
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Feb 7, 2009
I followed the instructions in the guide to condition the battery where I charged it up for fully drained it and charged it again and left it plugged in for the 5 hours, how often should I do this
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Dec 19, 2009
Why does a lithium ion laptop battery degrade over time?
The reason is quite simple. The way a lithium ion battery works is by moving lithium ions and electrons from one electrode of the battery to the other. The electrons move trough your your laptop circuitry to power it, while the lithium ions move trough some fluid to balance the electrons movement. If the lithium ions can't move through the fluid then the electrons can't move through your computer either. The problem is that the fluid that allows the lithium ions to move from electrode to electrode degrade and dry over time. As it becomes more and more difficult for the lithium ions to move it also becomes more and more difficult for the battery to power your laptop.
What makes the fluid containing the lithium ions degrade?
The fluid containing the lithium ions will naturally degrade over time at room temperature, but there are several factors that will accelerate the degradation. The first one is heat: the hotter the laptop battery the faster the fluid gets dry. The second factor is charge cycles. When you recharge your laptop battery this generates significant heat in the battery and helps degrade the fluid. Leaving the battery constantly charged also has a negative effect on the life of the fluid.............
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Mar 8, 2010
I have sony VGN-NS190D. how do i set my laptop to charge up to 80% and stop charging the battery after it reaches 80% limit?
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Mar 15, 2009
I did a clean install a while back, I don't have recovery CD's
I want to use the battery care function, so I installed the utility, but all the options are greyed out. I tried installing the Sony shared library and the utility dll, but still nothing.
Can anyone tell me how to get it working or if it's even possible, or if there is some other way I can stop the battery charging when it reaches a certain level.
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Sep 28, 2009
I'm hoping to prolong the battery usage for my 6 cell for XPS 16 . Are there any tips I could use ?
1) Do I need to remove the battery once it's fully charged when I'm running on AC ? Some say leave it there, some say remove it, does it matter?
2) Also, can i not use my battery below 40% and recharging it back often as it will deter the battery life cycle ? meaning i should always keep it above 40%?
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Nov 18, 2009
I have searched for a full solution to this but there seems to be none at the moment.
Anyway, i have a sort of quick half-solution that i can share if your battery is stuck at below 100% and can live without the battery care program.
Apparently the setting is saved in the battery memory, if you want to change the battery charge setting, stick it in another Vaio that has the battery care program working
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Mar 21, 2009
I recently bought a used TZ190N/B (32 GB SSD, US model) and I finished the basic clean install and I'm trying to install the programs/drivers that I need.
Does the Battery Care function/feature come standard with the US versions of the TZ1xx series? It is not available for download on the sony esupport site and is not listed in the programs list on my self-made recovery discs. The only thing remotely similar is "Battery Checker" in Notebook Utilites package, but that only verifies if the battery being used is a genuine Sony battery.
I ran a search and found that Battery Care can be downloaded from the link in post #4 of this thread: for the people who want battery care function after a clean installation
But I figured that if the feature isn't offered on Recovery discs or the sony essuport site, then maybe it isn't meant to run on my specific TZ... Will it work on mine?
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May 8, 2009
I have a Sony FW285 with a clean install of Vista Ultimate done about 4 months ago.
I recently noticed that when I start up Vaio Control Center, Sony Battery Care and Power Management doesn't show up anymore. This is really bugging me since I have my battery set on 50% charge so I need a power outlet everywhere I go.
I've tried reinstalling Battery Care, Power Management and Vaio Control Center but like mentioned, Battery Care just refuses to show up in Vaio Control Center
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Aug 12, 2009
life of the battery on my new Vaio FW490. The battery on my previous laptop (an IBM Thinkpad circa 2004), was always connected to the laptop, and almost always plugged in. I rarely used the battery. After a couple of years, I noticed that the battery could barely hold a charge for more than 15 minutes.
Is it a good idea to regularly run the laptop off the battery? Is keeping the laptop plugged in for long periods of time OK? What should I do to ensure that my battery lasts.
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Dec 8, 2009
I have a VGN-CR590e, I recently upgraded to Windows 7 home premium 64 Bit (windows upgrade advisor said my laptop could support it), after some intial troubles with the drivers for camera and sd card slots (which now work), the battery wont charge beyond 50%, before the windows 7 upgrade I had the battery care function enabled to super care mode (50% charge), however with the OS upgrade the battery care function has disappeared and I cannot change the amount of charge for the battery,
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Jul 12, 2009
I opted for the 4 year complete care package and was curious if it covers a battery or not.
I would get out my paperwork but it's currently buried in boxes. I could, but is there another area online I could check?
I already tried to see it on the website under my service tag, but it just says the amount of days left on the warranty and not the actual warranty itself.
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Mar 25, 2009
The vaio power management and battery care icons are gone from Vaio control center. I have already desinstalled and re-installed Vaio ctrl ctr as well as pwr manag and all stays the same.
I had the battery care activated and now it does not charge over 80%.
Do you know how can I solve this without having to use the system full restore which is a real burden.
Is there a way to activate the power management, specifically the battery care function by any other means (eg: command line).
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Feb 3, 2009
if anybody else's battery care option on Vaio Z is not working anymore after updating the bios to R2165M3 version. Mine will keep charging my battery to 100% even when the battery care is set to 80%.
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Mar 22, 2009
VGM-CR13 got Battery Care Function in its preinstalled vista. and the battery care function can limit the charge level of battery in 50% or 80%, but its 32bit version, can not be used in 64bit vista. though it can be installed, but the choice is gray, not accessible yet.
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Nov 4, 2009
the video playback! it can't stream a 8bit nintendo game. it's ridiculously choppy.
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May 10, 2009
Short summary of the problem:
Bought a very costly HP laptop around Sep 08
Experienced heating problems from around Dec 08.
Dealt with their customer care to get it returned or replaced in Jan – but they simply would do nothing for it.
Heating problem as got worse. It turned off due to over heating with just windows and 2 windows of Firefox and a streaming video.
Trying to understand the options I have now. So people who have had similar experience with HP customer care, PLEASE tell what can I do now.
Reading the expanded version below will give a lot more insight to my problem.
Laptop config
HP Pavilion DV4T-1000
Vista Home Premium (64-bit)
Core(TM)2 Duo T9400 (2.53 GHz)
14.1" WXGA High-Definition HP LED Widescreen
3GB DDR2 RAM
256MB NVIDIA GeForce 9200M GS
250GB 5400RPM SATA Hard Drive with Hard Drive Protection from Fuji
Intel(R) WiFi Link 5100AGN
High Capacity 6 Cell Lithium Ion Battery..........
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Jan 20, 2009
I've heard that the 32bit Vista is limited to only 3Gb of RAM. I've got the 8930G and it's installed with 4Gb of RAM. The system detects the 4Gb. My question how can have the 32Bit Vista detect the 4Gb in the Task Manager without changing to Vista 64Bit?
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Apr 10, 2010
I've order a Alienware MX17 r2 and return it within the 30 days return policy. First it's very heavy my wife can hardly lift it up never mind carry it around then I don’t really play games that much It had only one video card with the 920 processor the only think I liked it was the screen 17’ LED RGB So after reading some info regarding the Studio XPS 16-47 I returned the Mx17 and order the 1647 with RGB LED (not received as yet) the MX17 r2 cost me $3500.00 mean time I got refunded only $ 3150.00
Dell took 10% from me $ 350.00 I’m pretty P_OFF that it is a lot of money I’m not a rich man I’ve returned another laptop before within the 30 days and Dell give me a full refund. When I called customer care and complain I was told that the finance department would look into and it would take 3 business days before I should call back.
I’ll be calling on Monday or Tuesday and if Dell it’s not going to refund me the rest of my money I don’t know what I should do next if tell them to stop the order of my new Studio or what Even if I do that I’m out of $ 350.00 with no computer. I live in Canada and this is the dell site that I've read ...
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Feb 8, 2010
Hi,
I'm not too bad with computers, but I'm struggling to understand how my Radeon HD 4570 gpu, which came with the Dell 1555 I bought last week, is showing up on DxDiag as having 2280mb of memory? The Dell specification said that I had bought the 512mb version of the 4570...
Can someone explain this? What basic fact have I misunderstood?
Thansk,
EDIT:
I just found this ATI Mobility Radeon HD 4570 with 512 MB discrete graphics for up to 2280 MB of dynamically shared memory allocated by the system Can someone explain this a little more for me? Does this mean that when playing a graphic-intensive gain the system could use more than 512? Thanks!
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Dec 7, 2009
Have spoken to Dell today and they have the nvidia7950gtx in stock at the moment.
if anybody is intrested!
so if your under warrenty and need one nows the time
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Sep 11, 2009
I have Acer Aspire 7730G.
For some time my BIOS (v0.3636) shows 4094 MB of Total Memory (RAM). But I remember that I had earlier exactly 4096 MB.
So, 2 MB disappeared somewhere. Why and is it any way to get them back?
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