Dell :: Home Service Repair Feedback

Jan 26, 2010

I'm almost down to my choice on laptop the Toshiba at bestbuy seems to be winning but today I seen an offer for the xps 16 that comes with a 2 year basic warranty which is in home repair after phone Diagnostics,Has anybody used this service?Do they come out right away? ....

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Dell XPS M1530 :: Windows Vista Home Premium Repair Disk - Memory Could Not Be Read

Feb 22, 2013

My xps was having start-up issues and when trying to run the Vista Start-up Repair disk I received an error:

'The instruction at 0x7336e159 referenced memory at 0x00000076. The memory could not be read. Press CANCEL to terminate the program'.

Then at re-boot I accessed the boot menu and ran a PSA Diagnostic and received the following error code while scanning the processor memory:

' ERROR CODE: 0142  MSG: Error 2000-0142  MSG: Hard Drive 1-Self Test unsuccessful  STATUS: 79'.

I have installation disks as follows:

Dell Drivers and Utilities for XPS M1530, Dell Windows Vista Home Premium 32BIT  Reinstallation DVD, Dell Media Direct 3.5 for XPS Reinstallation Disk.

What can I do?

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HP/Compaq :: HP Customer Service/Repair Is HORRID- Don't Get The Integrated TV Tuner

Feb 22, 2009

So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.

So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.

The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).

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HP OS/Software :: ProBook 4440S Missing DRIVERS After Repair Install Of Windows 7 Home Premium

Feb 6, 2014

I had to re-install Windows after a hacker locked my system. I hadn't had the unit long, so didn't lose tons of  important data or files. But, I hadn't had time to really get to know my system either....so now I have the new issue of trying to determine what all the hardware is that is not recognized.    I thought I would come to hp.com, find my drivers, download and be DONE.
 
(HP ProBook 4440S running WIndows Home Premium, 34 Bit)   
 
I have yellow exclamation marks on the following devices in Device Manager:
 
1.  Base System Device
2.  Base System Device
3.  Ethernet Controller
4> Network Controller
5.  PCI Simple Com Device
6.  USB Controller
7.  Unknown Device
 
If there weren't SO MANY drivers, this could be simple!  

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Dell :: Latitude With Dock/Port Replicator Feedback

Feb 15, 2009

Im starting a thread b/c many people seem to be experiencing some issues with their Latitude while docked.

Some of my problems (keep in mind I use TWO external displays):

1) Most prevalent is my fan issue. This might only apply to nVidia GPU users. It appears that two things are happening: a) the dock simply does not allow for proper heat dissipation.

This for me is a fact as my laptop runs both cooler and, utlizes much lower fan speeds while undocked. b) DELL may have set the fans to kick in at lower temps particularly with the nvidia gpu

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Dell :: Audio Output Jack / ACDistortion Feedback

May 17, 2009

I watched a movie on my laptop and connected my surround audio receiver to the audio out jack. At first,

I heard feedback whining from the speakers. Once I disconnected the AC adapter power cord and used only the battery did the whine go away. Do you guys notice the same behavior?

It looks like the AC adapter is not fully shielded.

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Sony :: FW340J/B Feedback

Jun 26, 2009

I ordered a Sony Vaio VGN-FW340J/B earlier today and was wondering if anyone has any opinions + or - about it?

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HP/Compaq :: DV3z Feedback

Mar 9, 2009

feedback regarding the DV3z model on HP.com's website. I've seen a thread regarding the DV3 that best buy sells with an intel processor (their "blue series" or whatever) but haven't seen much regarding the AMD version HP sells direct.

Are there owners of it on here? If so what are your general impressions? A good buy? OK w/ battery, heat, noise, etc?

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Acer :: Aspire 5738G - Feedback

Jun 29, 2009

I am intending to buy acer aspire 5738G next friday. But I cannot find any valuable reviews on the net . I am concerned about it build and durability. the specs are fine. can any one tell me is it strongly built and durable or not. I hear a lot about the acer screen damage and other stuff.

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Sony :: Any Feedback On The Vaio FZ460E?

Feb 19, 2009

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will it be good for surfing, watching movies, playing some games?

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Apple :: Feedback From Current Gen MBP 15 & 17 Owners

Feb 4, 2010

I need to make a decision on a laptop in the next 24 hours....

I was waiting for the new HP Elitebook 8540w, but that is exorbitantly priced...

I was considering the new Lenovo W510, but the screen I require is out of stock for at least a month...

I wanted to wait for the next refresh of the MBP, but not even god knows when that is...

So considering the above, it appears my only option is to go with a current gen MBP and pray they refresh in the next 14 days.

So to the questions -

1. Have you had any quality issues with the current gen MBP models? Any overheating, under-performance issues?

2. If you got the top end 15, do you wish you would of just gone to the 17?

3. This will be a case where I have Parallels running non stop as there are some critical applications that must run under Windows, but the rest is under OSX (I'm not getting this laptop just to run Windows). Considering it seems OSX uses less memory, is 4GB sufficient to run IO intensive applications in Parallels?

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Sony :: Feedback Needed Before Buyin A Vaio

Feb 18, 2009

Previous computer I had was an HP. Sucked. Burned out.
General user.

might play counter strike once in awhile but otherwise
Office, Skype

and movies for the most part.

Looking at A Sony Vaio VGN-NS11
https://www.inet.se/datorer/baerbara...erien/1968497/
Cost about €630

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Acer :: Touchpad Button No Longer Has Tacticle Feedback

Aug 25, 2007

it hurts my finger to try and click on the button.

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Sony :: Vaio SZ 4 Series Fan Replacement And Wifi + Processor Upgrade (Win7 + Ubuntu Feedback)

Nov 25, 2009

I had replaced mobo on my dead SZ 4 series (don't ask why) and couldn't stop there since I was in the move thus consequently contemplated about possible upgrades. For now I settled for fan, WLAN card and CPU upgrade. If it works well, I might install SSD also.

1.Fan Modification

As you all proud SZ owners know, fan is very noisy on this machines so it made me think if there is any possible modification to reduce the noise. Since the BIOS is controlling it there is not much to do on the RPM part (in win at least, but more on that later) I settled for a fan and fan casing swap from SZ 4 to SZ 7 series.

In the photos you can see that fans, fan casings and heat-sinks are of different design. Besides design differences, voltage and the amperage are the same, 5V-300mA.

Only way was to install the fan and the casing of the SZ 7 heat-sink to my old one as one of the heat-sinks bolt bushings is off for a few millimeters.

There has to be some care exercised when prying off the fan casing, some heating was required from the aluminium side on three pins were casing is attached.

Not to be simple, the difference is also in the inlet hole. One on the SZ 7 heat-sink is bigger and off centre compared to SZ 4s. Had to do some filing there, to match it to the size of the new fan. Fan of SZ7 is not bigger, it is due to different design of the fan eye and its volutes...................

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Dell :: M1710 Possible To Repair?

Feb 19, 2010

I own a Dell m1710 and my 7900GTX fried and burnt and fans are dead. Whenever i power up the screen is full of dotted lines and extremely off colored pixels. How and where can I get a cheap 7900GTX to replace, as well as fans. Dell charge me 500 bucks and my reply was NO

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Dell :: Onsite Repair

Sep 22, 2009

I was told that I would recieve a call to schedule my repair within 24 hours and it's been a week already. Is this normal? Is it true that they send the parts to you directly?

For some reason my order status on dell started out as "shipped." The order never went through a processing stage...

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Dell :: Repair Depot

Dec 14, 2008

I sent my Inspiron 1525 in to get the screen replaced because it was loose, the bottom replaced because screws would fall out, and something done about the over heating. Too many problems for only having the lappy for almost exactly 9 months.

I received a box about a month ago from Dell to send in my worn out laptop and kept pushing it off and pushing it off needing my laptop for various things. A few days ago though I got a new box and sent my laptop off to the Repair Depot.

The only problem is that the person who took my information for the box didn't give me a tracking number. So I have to wait two days! ((by which time the laptop could probably be back in my possession)) for Dell people to contact their repair depot and find out about the where abouts of my laptop.

I'm not entirely worried about the entire thing because I did remove my hard drive and I would be more than happy to just build another one and swap out hard drives.

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Dell :: XPS1530 One Day Repair?

Feb 19, 2010

Dell repair depot received my 1530 yesterday and they send it back today. It took them to check (fixed) the problem in one day?

I complained re: the heat issue of XPS1530, can they replace mobo in one day?

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Dell :: BIOS Repair Weirdness

Oct 13, 2009

The keyboard stopped working on my E6500, so I sent it back to Dell, who promptly replaced the keyboard and sent it back to me.

Everything is working fine, but one strange thing has happened--the BIOS on it has gone from A14 (what I'd upgraded it to) down to A12 (what it originally came with).

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Dell :: Inspiron 8500 Repair

Feb 9, 2010

With all software issues decided as not the problem, I am trying to decide what piece of hardware needs replacing or is even fixable.

The Dell when first turned on looks like a tetris screen, lots of vertical lines and some horizontal, lots of colors. Next boot up will be more lines not as distinct and a white background. This second screen will stay with me through several more power offs, power on.

sometimes I will end up with the BSOD stop code which supposedly is a memory problem but the memory checks okay. Finally when the laptop is really warmed up, it boots normally and will work for the entire day. I removed the bezel and keyboard but have no idea of what is "normal"

If a cable had been evidently loose or cracked, that would have helped but all I see is a sys board which appears to have a slight film on it (normal?) The display cable is wrapped with electrical tape where it goes into the display unit. Is this normal? If anyone has had their 8500 apart and took photos, I'd appreciate access to them.

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Dell :: On Site Repair Time

Oct 1, 2008

Well my XPS M1330 finally succumbed to the nvidia gpu flaw. I called Dell on Sunday afternoon (it's now Weds AM) and within 20 minutes with tech support had arranged for on site repair.

Well Monday came and went, no call from the local tech to schedule my repair. Contacted Dell chat support yesterday (Tues) morning and within 10 minutes after checking on my status the rep said I should receive a call by end of business day. The rep then connected me to a supervisor for a quick survey...supervisor asked me some small talk questions and then gave me a # to call direct regarding my in home repair (800-654-1853). So now this morning, no call so I gave the # a jingle...it is some company named "Bangtech"? Gave them my Dell Dispatch # and the lady there told me they haven't received the replacement part yet (new mobo). I explained today is now the 3rd day, she put me on hold, then came back and said they anticipate delivery today and I would receive a call by 5pm today to schedule.

My question is is this normal timing? My Dell dispatch says "NBD". I figured it would be Tues for the repair since I called Sunday afternoon and nothing would probably get shipped/updated until Monday. At this point it's going to be Thursday at the earliest.

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Dell :: Inspiron 1520 Repair

Jun 17, 2009

My laptop took a nasty fall when it was open. It still works fine, but one of the hinges is now broken... not only the plastic part, but the metal hinge is cracked in half too. I am worried if I keep opening and closing it, it may eventually do damage to my LCD screen.

I'm sure Dell will charge me a ridiculous amount of money to fix it, so I was going to have a computer savvy friend do it for me. Does anyone know what the part(s) I need is called and where I can find it. Also any directions to fix it would help so I can tell my friend exactly what to do

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Dell :: XPS Repair Turnaround Time

May 14, 2009

I need to send my XPS 1530 back for repairs due to a damaged lcd. The laptop is still under it's complete care warranty and was just curious what kind of turnaround time I should expect.

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Dell :: E6500 Paint Repair, Can It Be Done?

Mar 24, 2009

So after only 3 months, the paint has chipped off one corner of my e6500, leaving a freckle-sized spot of bare silver metal exposed. I'm not sure how it happened, since I didn't bang or scuff that corner, but it happened... anyhow, I'd like to fix it, if possible.

I tried coloring the spot in with a black Sharpie, but the ink just kept rubbing off.

I'm thinking perhaps black touch-up paint for a car might do the trick, but I've never used touch-up paint on anything before so I don't know A.

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Dell :: How To Repair Vista On Xp M1530

May 11, 2010

I have a duo boot laptop. the thing got a virus and I think I got that taken care of
I can use it using the xp boot up.

but the vista windows is a mess I have tons of HD video of the kids on it as well as pics
all my data is ok -

I have removed every program that I ever put on it except factory ones from dell

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Dell :: Is The 21-day Repair Waiting Period Official?

Jan 2, 2010

I like numerous others had my video card recently fail, and I contacted Dell on 28 December. They told me that the card was on backorder and I would have to wait until the first week of February for a replacement.

They then asked if I wanted a 8700 temporarily installed until the 8800's were back in stock. I accepted that offer because I need my computer to be able to work.

After that call, I started reading this forum and saw that this was a widespread problem and dell was replacing systems with the AW M17. I also read that Dell had a clause in their warranty that said after 21 days they would have to offer me a replacement system .....

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Dell :: Question About Repair Depot And FedeX

Jun 3, 2009

I got a box from Fed Ex and I sent it for repair to Texas, I've been checking on the status of the package every now and then, now it says "Package returned to shipper", do you guys know what that means?

It says it was delivered today at 9AM and then returned to shipper at 10AM, I hope and really really hope that is not a shippers or address problem.

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Dell :: Sending In Inspirion 1721 For Warranty Repair

Jul 1, 2009

I got the 1721 for x-mas. Its worked pretty well but it has a hell of a time multi-tasking then giving the blue screen of death and restarting on its own. Well yesterday I turned it on and it said that their were errors and it could not boot properly and would i like to do system restore.

Then it booted up to my log on screen but none of the buttons would work. So I restarted and got the same message about errors and then the screen went 99% black, I could only read it in the right angle of light

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Dell Studio 1555 :: Did Not Start Up - Repair Windows

Sep 30, 2012

I'm using Dell Studio 1555. I've use it around 3 years. Last week my laptop start making up problem.

Firstly it will suddenly restart while i'm using it. Sometimes it will come up blank screen and need me to restart back.

After that during start up my dell logo will take times to pop up. And will ask me to repair my window.

I've read some post here said that it maybe because of the CMOS battery and I've already change it and dell logo is pop up a little bist faster than before.

But right now my laptop could not be start up. When I power up, the LED button at the On/off button is ok.

The fan also running. When I plug in my Iphone it will be charge but there is nothing on the screen.

I've also put on external monitor but also didn't show anything.

And also there is no sound @ beep during my start up.

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Dell XPS L702x :: Won't Boot From Windows Repair Disc

Mar 30, 2013

I have a dell xps17 (l702x) laptop  recently had a problem with it , that is it wouldn't start up and when i turn it on after 2 seconds it would just crash , so i changed the motherboard , processor and and it fixed the problem to some extent .. now my problem is i that when i turn on it loads to a certain extent then when it reaches the windows start-up logo it would just crash and restart again . so i tried the diagnostic  test available by pressing F12 it dint show any problem .. looks like my windows got corrupted due to the sudden crash earlier 

I tried to boot from the windows repair disc but it wouldn't boot ( i did change the boot up to cd / dvd) then i tried to boot up from the windows 7 disc , it would say "press any key to boot from cd or ddvd " after doing so it would load the files and and crash again at windows start up . i even tried the safe mode option . it wouldn't load it completely and get stuck , i tried to restore to the last good backup it would still get stuck at windows startup .

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