Dell :: Inspiron 8500 Repair
Feb 9, 2010
With all software issues decided as not the problem, I am trying to decide what piece of hardware needs replacing or is even fixable.
The Dell when first turned on looks like a tetris screen, lots of vertical lines and some horizontal, lots of colors. Next boot up will be more lines not as distinct and a white background. This second screen will stay with me through several more power offs, power on.
sometimes I will end up with the BSOD stop code which supposedly is a memory problem but the memory checks okay. Finally when the laptop is really warmed up, it boots normally and will work for the entire day. I removed the bezel and keyboard but have no idea of what is "normal"
If a cable had been evidently loose or cracked, that would have helped but all I see is a sys board which appears to have a slight film on it (normal?) The display cable is wrapped with electrical tape where it goes into the display unit. Is this normal? If anyone has had their 8500 apart and took photos, I'd appreciate access to them.
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Dec 18, 2009
It came from a library and looks very clean. Booting however indicates problems. Sometimes it will boot to the login screen but mostly there are lots of vertical lines, error messages I can't read, etc.
I was able to get into the BIOS once and I was checking boot order. That seems fine. I tried to get into safe mode several times but was not successful.
Is the presence of those colored lines, bars more indicative of a bad video chip or could it just be a driver problem.
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Feb 26, 2011
I have two apparently identical Inspiron 8500's. Intel Pentium 4-Mrated @ 2.4 Ghz.
One runs at 2.4 Ghz as shown in system properties, CPU-Z and other utilities.
The other runs at only 1.196 Ghz max, shows 1.196 Ghz in BIOS. Bios version A08 apparently the latest offered.
I've tried swapping batteries, power supplies and cooling fans. The fans and grills are clean, and the BIOS proves this isn't an issue of temperature or something that changes after bootup. I've installed speed switch XP, which also shows 1.196Ghz and nothing can be set in that program that changes it either.
I've downloaded the "Speedstep" software update from Dell ... no solutions there. It doesn't step down or up, just runs at max of 1.196 Ghz, which is of course noticeably slower than its twin.
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Aug 13, 2009
an Inspiron 8500. I have increased the memory to 2Gb, added a wireless N card and put in a 160Gb HD. It runs Win 7 RC ok with it's Mobility Radeon 9000 32mb but was thinking of putting in a 9600 128mb.
My question is if you're not going to be doing any gaming is the heat sink mod mandatory to use the 9600 in the i8500? Looking mainly to use some of the Win 7 eye candy features. Found a place on the net selling new (supposedly) 9600's for $100, which is what used ones go for on Ebay.
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Jun 17, 2009
My laptop took a nasty fall when it was open. It still works fine, but one of the hinges is now broken... not only the plastic part, but the metal hinge is cracked in half too. I am worried if I keep opening and closing it, it may eventually do damage to my LCD screen.
I'm sure Dell will charge me a ridiculous amount of money to fix it, so I was going to have a computer savvy friend do it for me. Does anyone know what the part(s) I need is called and where I can find it. Also any directions to fix it would help so I can tell my friend exactly what to do
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Mar 14, 2013
This morning when I started my computer, I got a Windows error message giving me two options: to launch Startup Repair to try to repair any errors or to start up normally. I chose error repair and it says it is repairing disk errors and might take an hour to complete. The first time, it said it had fixed errors and I needed to hit "Finish" to restart, which I did, but I ended up with a black screen.
The next time, I chose to start normally, and ended up with a black screen again.
The third time, I did the disk repair again, and go the message that Windows cannot repair my computer automatically, and to hit "finish" to exit and shut down.
I''m still ending up with the black screen. I tried some trouble shooting tips posted in others' forums, but none of the following have worked:
-Draining residual battery power
-Running on-board diagnostics (all areas Passed)
-Rebooting in Safe Mode (I ended up with the black screen again)
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Mar 7, 2013
Vista Home Premium, didn't have a disc so ordered one from Dell. Upon startup it ask me to put a disc in to repair.
Will this work, my understanding you needed a Vista disc, and this computer does not seem to have a partition with Vista on it, for the repair. I wondering if this will work? I tried diagnostics everything seems fine, but it loops to safe mode.
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Mar 11, 2013
My Inspiron 1525 when it starts up and I choose startup repair after a few seconds the screen will go black. If I start up windows normally, it will think and then shows a window that says " a problem has been detected and windows has been shut down to prevent damage to your computer".. I pressed F12 at startup and chose diagnostics and I got the error code 0142. What should I do??
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Mar 31, 2013
My Dell Inspiron 1764 laptop will not boot up after using windows 7 installation disc in repair mode, as it has to restart several times during set up, it would not restart after first phase of operation. It never got to finish operation. Now it is just coming up with a black screen saying, Windows boot manager
Windows failed to start. A recent hardware or software change it might be the cause. To fix the problem:
1. insert windows installation disc and restart computer (which it will not let me do)2. choose your language settings and then click next 3. click repair your computer
if you do not have this disc, contact your system administrator or computer manufacturer for assistance
file: BootBcd
status: 0x000000f
info: an error occurred while attempting to read the boot configuration data
After start up even pressing F8 before logo disappears numerous times it will not let me into that menu, so I cant access start up in safe mode or last known good configuration. No matter what I do it will not go past the above message on screen.
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Apr 12, 2013
I have a Dell Inspiron 1545. So, a few months ago, I got mad at my laptop and slammed the screen down. I think it was taking its sweet time shutting down or something. I can't remember. Anyway, the next time I tried to turn it on, it goes into Startup Repair, and then comes up with a screen of errors, namely "StartupRepairOffline", "Autofailover", "NoOSInstalled". I can go into advanced options and go into DOS command (it comes up to the X drive); I was able to successfully pull off stuff I wanted, but I'm thinking I damaged the hard drive. I've let this sit for awhile, using my daughters' laptop, but now I want mine back and want to repair it. What should I do first? Also, I don't think I have any startup disks or anything like that.
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Feb 19, 2013
My girlfriends Inspiron 1545 WINDOWS 7 got the blue screen message.
After trying to restore to a prior date it is now stuck in a repair loop.
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Feb 10, 2013
Due to an update for the Bluetooth driver, my Laptop Inspiron N5010 has gone into a Repair Option Loop. Primary suggestion is to deal with the RegBack folder, something I haven't tried just yet. I can't see (through Linux Live DVDs or Win 7 Installation DVD) the Document Folder. There's is a User Folder and a UserName Folder but no Document Folder. There's a Desktop Folder but the files that used to be there are no longer there. I'm not sure if I really lost them or they're hidden by the system. I thought of removing the Hard Drive and connecting it to another PC to see if the Documents are still there but for this Inspiron, you need an Engineering Degree to remove the HD.
Before someone suggest it, there is no way to get into Safe Mode. The only option is using the Win 7 Home Premium Ed, go to repair option (which fails) and try the System Restore option. All ten Restoration Points failed.
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Mar 31, 2013
My Dell Inspiron 1764 laptop will not boot up after using windows 7 installation disc in repair mode, as it has to restart several times during set up, it would not restart after first phase of operation. It never got to finish operation. Now it is just coming up with a black screen saying, Windows boot manager
Windows failed to start. A recent hardware or software change it might be the cause. To fix the problem:
1. insert windows installation disc and restart computer (which it will not let me do)2. choose your language settings and then click next 3. click repair your computer
if you do not have this disc, contact your system administrator or computer manufacturer for assistance
file: BootBcd
status: 0x000000f
Info: an error occurred while attempting to read the boot configuration data
After start up even pressing F8 before logo disappears numerous times it will not let me into that menu, so I cant access start up in safe mode or last known good configuration. No matter what I do it will not go past the above message on screen. I do have 1 year left on my warranty
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Apr 25, 2011
My computer was being used by my girlfriend to watch some show. During her use, my computer "freaked up" and she had to manually shut it down. Now whenever I turn on my computer, it goes to my normal log-in page but instead of my password boz coming up, a gray window comes up. It reads:
"Start Up Repair. Windows cannot repair this computer automatically.If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact you system administrator or computer manufacturer for assistance, Click Finish to exit and shut down your computer.
View diagnostic and repair detailsView advanced options for system recovery and support."I've done all that I know how to do, and I still cannot get this to go away.
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Feb 15, 2013
Due to an update for the Bluetooth driver, my Laptop Inspiron N5010 has gone into a Repair Option Loop. I've visited many Forums where the primary suggestion is to deal with the RegBack folder, something I haven't tried just yet. Why? Because now I've a REAL Problem. I can't see (through Linux Live DVDs or Win 7 Installation DVD) the Document Folder. There's is a User Folder and a UserName Folder but no Document Folder. There's a Desktop Folder but the files that used to be there are no longer there.
I'm not sure if I really lost them (due to Update) or they're hidden by the system. I thought of removing the Hard Drive and connecting it to another PC to see if the Documents are still there but for this Inspiron, you need an Engineering Degree to remove the HD. Seems like the Tech people at Dell hate competition so they make it more difficult for you to mess with the computer.
There is no way to get into Safe Mode. The only option is using the Win 7 Home Premium Ed, go to repair option (which fails) and try the System Restore option. All ten Restoration Points failed.
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Dec 4, 2014
My mums computer has ended up in a Black screen "Preparing automatic repair" loop and therefore will not boot :(
None of the repair options work from the boot options etc, so I need the OEM win 8.0 installation disk, so that I can at least boot to safe mode and maybe correct from there once out of the boot loop.
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Feb 19, 2010
I own a Dell m1710 and my 7900GTX fried and burnt and fans are dead. Whenever i power up the screen is full of dotted lines and extremely off colored pixels. How and where can I get a cheap 7900GTX to replace, as well as fans. Dell charge me 500 bucks and my reply was NO
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Sep 22, 2009
I was told that I would recieve a call to schedule my repair within 24 hours and it's been a week already. Is this normal? Is it true that they send the parts to you directly?
For some reason my order status on dell started out as "shipped." The order never went through a processing stage...
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Dec 14, 2008
I sent my Inspiron 1525 in to get the screen replaced because it was loose, the bottom replaced because screws would fall out, and something done about the over heating. Too many problems for only having the lappy for almost exactly 9 months.
I received a box about a month ago from Dell to send in my worn out laptop and kept pushing it off and pushing it off needing my laptop for various things. A few days ago though I got a new box and sent my laptop off to the Repair Depot.
The only problem is that the person who took my information for the box didn't give me a tracking number. So I have to wait two days! ((by which time the laptop could probably be back in my possession)) for Dell people to contact their repair depot and find out about the where abouts of my laptop.
I'm not entirely worried about the entire thing because I did remove my hard drive and I would be more than happy to just build another one and swap out hard drives.
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Feb 19, 2010
Dell repair depot received my 1530 yesterday and they send it back today. It took them to check (fixed) the problem in one day?
I complained re: the heat issue of XPS1530, can they replace mobo in one day?
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Oct 13, 2009
The keyboard stopped working on my E6500, so I sent it back to Dell, who promptly replaced the keyboard and sent it back to me.
Everything is working fine, but one strange thing has happened--the BIOS on it has gone from A14 (what I'd upgraded it to) down to A12 (what it originally came with).
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Oct 1, 2008
Well my XPS M1330 finally succumbed to the nvidia gpu flaw. I called Dell on Sunday afternoon (it's now Weds AM) and within 20 minutes with tech support had arranged for on site repair.
Well Monday came and went, no call from the local tech to schedule my repair. Contacted Dell chat support yesterday (Tues) morning and within 10 minutes after checking on my status the rep said I should receive a call by end of business day. The rep then connected me to a supervisor for a quick survey...supervisor asked me some small talk questions and then gave me a # to call direct regarding my in home repair (800-654-1853). So now this morning, no call so I gave the # a jingle...it is some company named "Bangtech"? Gave them my Dell Dispatch # and the lady there told me they haven't received the replacement part yet (new mobo). I explained today is now the 3rd day, she put me on hold, then came back and said they anticipate delivery today and I would receive a call by 5pm today to schedule.
My question is is this normal timing? My Dell dispatch says "NBD". I figured it would be Tues for the repair since I called Sunday afternoon and nothing would probably get shipped/updated until Monday. At this point it's going to be Thursday at the earliest.
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May 14, 2009
I need to send my XPS 1530 back for repairs due to a damaged lcd. The laptop is still under it's complete care warranty and was just curious what kind of turnaround time I should expect.
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Mar 24, 2009
So after only 3 months, the paint has chipped off one corner of my e6500, leaving a freckle-sized spot of bare silver metal exposed. I'm not sure how it happened, since I didn't bang or scuff that corner, but it happened... anyhow, I'd like to fix it, if possible.
I tried coloring the spot in with a black Sharpie, but the ink just kept rubbing off.
I'm thinking perhaps black touch-up paint for a car might do the trick, but I've never used touch-up paint on anything before so I don't know A.
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May 11, 2010
I have a duo boot laptop. the thing got a virus and I think I got that taken care of
I can use it using the xp boot up.
but the vista windows is a mess I have tons of HD video of the kids on it as well as pics
all my data is ok -
I have removed every program that I ever put on it except factory ones from dell
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Jan 26, 2010
I'm almost down to my choice on laptop the Toshiba at bestbuy seems to be winning but today I seen an offer for the xps 16 that comes with a 2 year basic warranty which is in home repair after phone Diagnostics,Has anybody used this service?Do they come out right away? ....
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Jan 2, 2010
I like numerous others had my video card recently fail, and I contacted Dell on 28 December. They told me that the card was on backorder and I would have to wait until the first week of February for a replacement.
They then asked if I wanted a 8700 temporarily installed until the 8800's were back in stock. I accepted that offer because I need my computer to be able to work.
After that call, I started reading this forum and saw that this was a widespread problem and dell was replacing systems with the AW M17. I also read that Dell had a clause in their warranty that said after 21 days they would have to offer me a replacement system .....
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Jun 3, 2009
I got a box from Fed Ex and I sent it for repair to Texas, I've been checking on the status of the package every now and then, now it says "Package returned to shipper", do you guys know what that means?
It says it was delivered today at 9AM and then returned to shipper at 10AM, I hope and really really hope that is not a shippers or address problem.
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Jul 1, 2009
I got the 1721 for x-mas. Its worked pretty well but it has a hell of a time multi-tasking then giving the blue screen of death and restarting on its own. Well yesterday I turned it on and it said that their were errors and it could not boot properly and would i like to do system restore.
Then it booted up to my log on screen but none of the buttons would work. So I restarted and got the same message about errors and then the screen went 99% black, I could only read it in the right angle of light
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Sep 30, 2012
I'm using Dell Studio 1555. I've use it around 3 years. Last week my laptop start making up problem.
Firstly it will suddenly restart while i'm using it. Sometimes it will come up blank screen and need me to restart back.
After that during start up my dell logo will take times to pop up. And will ask me to repair my window.
I've read some post here said that it maybe because of the CMOS battery and I've already change it and dell logo is pop up a little bist faster than before.
But right now my laptop could not be start up. When I power up, the LED button at the On/off button is ok.
The fan also running. When I plug in my Iphone it will be charge but there is nothing on the screen.
I've also put on external monitor but also didn't show anything.
And also there is no sound @ beep during my start up.
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