I got a box from Fed Ex and I sent it for repair to Texas, I've been checking on the status of the package every now and then, now it says "Package returned to shipper", do you guys know what that means?
It says it was delivered today at 9AM and then returned to shipper at 10AM, I hope and really really hope that is not a shippers or address problem.
I sent my Inspiron 1525 in to get the screen replaced because it was loose, the bottom replaced because screws would fall out, and something done about the over heating. Too many problems for only having the lappy for almost exactly 9 months.
I received a box about a month ago from Dell to send in my worn out laptop and kept pushing it off and pushing it off needing my laptop for various things. A few days ago though I got a new box and sent my laptop off to the Repair Depot.
The only problem is that the person who took my information for the box didn't give me a tracking number. So I have to wait two days! ((by which time the laptop could probably be back in my possession)) for Dell people to contact their repair depot and find out about the where abouts of my laptop.
I'm not entirely worried about the entire thing because I did remove my hard drive and I would be more than happy to just build another one and swap out hard drives.
I sent my XPS M1710 in for repair Nov 11 and they received it Nov 13. I was told it would take over a month, it was on back log. I called yesterday to get the status and got nowhere fast. I tried logging in to Dell chat using my service tag number, the response was "Our records indicate that your service tag belongs to a system that was purchased outside the United States." Can I get some advice on what to do?
View 10 Replies View RelatedI was pleased to order this laptop recently from Dell: ........
View 10 Replies View RelatedOn my fedex tracking page it says my laptop got delivered but i never signed for it and the driver is saying someone at my house did. I called fedex and said they will have their security looking at it.
View 10 Replies View RelatedI own a Dell m1710 and my 7900GTX fried and burnt and fans are dead. Whenever i power up the screen is full of dotted lines and extremely off colored pixels. How and where can I get a cheap 7900GTX to replace, as well as fans. Dell charge me 500 bucks and my reply was NO
I was told that I would recieve a call to schedule my repair within 24 hours and it's been a week already. Is this normal? Is it true that they send the parts to you directly?
For some reason my order status on dell started out as "shipped." The order never went through a processing stage...
Dell repair depot received my 1530 yesterday and they send it back today. It took them to check (fixed) the problem in one day?
I complained re: the heat issue of XPS1530, can they replace mobo in one day?
The keyboard stopped working on my E6500, so I sent it back to Dell, who promptly replaced the keyboard and sent it back to me.
Everything is working fine, but one strange thing has happened--the BIOS on it has gone from A14 (what I'd upgraded it to) down to A12 (what it originally came with).
With all software issues decided as not the problem, I am trying to decide what piece of hardware needs replacing or is even fixable.
The Dell when first turned on looks like a tetris screen, lots of vertical lines and some horizontal, lots of colors. Next boot up will be more lines not as distinct and a white background. This second screen will stay with me through several more power offs, power on.
sometimes I will end up with the BSOD stop code which supposedly is a memory problem but the memory checks okay. Finally when the laptop is really warmed up, it boots normally and will work for the entire day. I removed the bezel and keyboard but have no idea of what is "normal"
If a cable had been evidently loose or cracked, that would have helped but all I see is a sys board which appears to have a slight film on it (normal?) The display cable is wrapped with electrical tape where it goes into the display unit. Is this normal? If anyone has had their 8500 apart and took photos, I'd appreciate access to them.
Well my XPS M1330 finally succumbed to the nvidia gpu flaw. I called Dell on Sunday afternoon (it's now Weds AM) and within 20 minutes with tech support had arranged for on site repair.
Well Monday came and went, no call from the local tech to schedule my repair. Contacted Dell chat support yesterday (Tues) morning and within 10 minutes after checking on my status the rep said I should receive a call by end of business day. The rep then connected me to a supervisor for a quick survey...supervisor asked me some small talk questions and then gave me a # to call direct regarding my in home repair (800-654-1853). So now this morning, no call so I gave the # a jingle...it is some company named "Bangtech"? Gave them my Dell Dispatch # and the lady there told me they haven't received the replacement part yet (new mobo). I explained today is now the 3rd day, she put me on hold, then came back and said they anticipate delivery today and I would receive a call by 5pm today to schedule.
My question is is this normal timing? My Dell dispatch says "NBD". I figured it would be Tues for the repair since I called Sunday afternoon and nothing would probably get shipped/updated until Monday. At this point it's going to be Thursday at the earliest.
My laptop took a nasty fall when it was open. It still works fine, but one of the hinges is now broken... not only the plastic part, but the metal hinge is cracked in half too. I am worried if I keep opening and closing it, it may eventually do damage to my LCD screen.
I'm sure Dell will charge me a ridiculous amount of money to fix it, so I was going to have a computer savvy friend do it for me. Does anyone know what the part(s) I need is called and where I can find it. Also any directions to fix it would help so I can tell my friend exactly what to do
I need to send my XPS 1530 back for repairs due to a damaged lcd. The laptop is still under it's complete care warranty and was just curious what kind of turnaround time I should expect.
View 9 Replies View RelatedSo after only 3 months, the paint has chipped off one corner of my e6500, leaving a freckle-sized spot of bare silver metal exposed. I'm not sure how it happened, since I didn't bang or scuff that corner, but it happened... anyhow, I'd like to fix it, if possible.
I tried coloring the spot in with a black Sharpie, but the ink just kept rubbing off.
I'm thinking perhaps black touch-up paint for a car might do the trick, but I've never used touch-up paint on anything before so I don't know A.
I have a duo boot laptop. the thing got a virus and I think I got that taken care of
I can use it using the xp boot up.
but the vista windows is a mess I have tons of HD video of the kids on it as well as pics
all my data is ok -
I have removed every program that I ever put on it except factory ones from dell
I'm almost down to my choice on laptop the Toshiba at bestbuy seems to be winning but today I seen an offer for the xps 16 that comes with a 2 year basic warranty which is in home repair after phone Diagnostics,Has anybody used this service?Do they come out right away? ....
View 10 Replies View RelatedI like numerous others had my video card recently fail, and I contacted Dell on 28 December. They told me that the card was on backorder and I would have to wait until the first week of February for a replacement.
They then asked if I wanted a 8700 temporarily installed until the 8800's were back in stock. I accepted that offer because I need my computer to be able to work.
After that call, I started reading this forum and saw that this was a widespread problem and dell was replacing systems with the AW M17. I also read that Dell had a clause in their warranty that said after 21 days they would have to offer me a replacement system .....
I got the 1721 for x-mas. Its worked pretty well but it has a hell of a time multi-tasking then giving the blue screen of death and restarting on its own. Well yesterday I turned it on and it said that their were errors and it could not boot properly and would i like to do system restore.
Then it booted up to my log on screen but none of the buttons would work. So I restarted and got the same message about errors and then the screen went 99% black, I could only read it in the right angle of light
I'm using Dell Studio 1555. I've use it around 3 years. Last week my laptop start making up problem.
Firstly it will suddenly restart while i'm using it. Sometimes it will come up blank screen and need me to restart back.
After that during start up my dell logo will take times to pop up. And will ask me to repair my window.
I've read some post here said that it maybe because of the CMOS battery and I've already change it and dell logo is pop up a little bist faster than before.
But right now my laptop could not be start up. When I power up, the LED button at the On/off button is ok.
The fan also running. When I plug in my Iphone it will be charge but there is nothing on the screen.
I've also put on external monitor but also didn't show anything.
And also there is no sound @ beep during my start up.
I have a dell xps17 (l702x) laptop recently had a problem with it , that is it wouldn't start up and when i turn it on after 2 seconds it would just crash , so i changed the motherboard , processor and and it fixed the problem to some extent .. now my problem is i that when i turn on it loads to a certain extent then when it reaches the windows start-up logo it would just crash and restart again . so i tried the diagnostic test available by pressing F12 it dint show any problem .. looks like my windows got corrupted due to the sudden crash earlier
I tried to boot from the windows repair disc but it wouldn't boot ( i did change the boot up to cd / dvd) then i tried to boot up from the windows 7 disc , it would say "press any key to boot from cd or ddvd " after doing so it would load the files and and crash again at windows start up . i even tried the safe mode option . it wouldn't load it completely and get stuck , i tried to restore to the last good backup it would still get stuck at windows startup .
This morning when I started my computer, I got a Windows error message giving me two options: to launch Startup Repair to try to repair any errors or to start up normally. I chose error repair and it says it is repairing disk errors and might take an hour to complete. The first time, it said it had fixed errors and I needed to hit "Finish" to restart, which I did, but I ended up with a black screen.
The next time, I chose to start normally, and ended up with a black screen again.
The third time, I did the disk repair again, and go the message that Windows cannot repair my computer automatically, and to hit "finish" to exit and shut down.
I''m still ending up with the black screen. I tried some trouble shooting tips posted in others' forums, but none of the following have worked:
-Draining residual battery power
-Running on-board diagnostics (all areas Passed)
-Rebooting in Safe Mode (I ended up with the black screen again)
I just bought this laptop. It's been 1 week and I was playing a game then I saw blue screen and forced to reset my computer.After that I couldn't start Windows 7. It stuck on startup repair and can't repair it somehow. I tried everything but noting is working. I tried to use the Dell cd for factory settings but still can't use windows after the first install. I am going to copy my problem signature. Is this Virus and what cause it?
Problem Event Name : StartupRepairOffline
Problem Signiture 01 : 6.1.7600.16385
Problem Signiture 02 : 6.1.7600.16385
[URL] .....
I recently got my Z 530N to repair some things with the keyboard, and I noticed that it's much louder than before. Before the repair, I could hardly hear anything even when playing a game, but now I can hear it clearly when i'm just surfing on the internet. Is there anything I can do about this?
View 7 Replies View RelatedVista Home Premium, didn't have a disc so ordered one from Dell. Upon startup it ask me to put a disc in to repair.
Will this work, my understanding you needed a Vista disc, and this computer does not seem to have a partition with Vista on it, for the repair. I wondering if this will work? I tried diagnostics everything seems fine, but it loops to safe mode.
My laptop model is DELL XPS 11. when i press the power on button, the Dell logo came out and it loads "preparing automatic repair...", then the whole screen turned black, there is nothing on the screen but I can only see the mouse cursor.
What did i do?I rebooted the laptop and immediately pressed F12 to go into diagnotics. After scanning, there was an error code 2000-0142 and the error message was Hard drive 0 - short self test unsuccessful. I even tried to use recovery media to factory reset my laptop, but it failed.I did not open up my laptop to check for any cable connection problems, because I dont know if it will void my warranty. My laptop is still under warranty.
I have a Dell XPS 17 laptop that seems to be stuck in the Startup Repair Loop, and I have tried everything to get out of the startup repair mode, but nothing seems to be working. I have tried F8, Safe Mode, System Restore (to two different dates), and the command prompt, but everything happened to no avail. I even did the Diagnostics test (long version), and that came up with nothing. I purchased the laptop back in October of 2010, and it has Windows 7. The laptop went into this Startup repair loop about a day after it did a Windows "Critical" update. One of the programs that the update tried to install onto my computer was Google Chrome (which it, according to the laptop, failed to install properly). It makes me wonder if the update uninstalled a driver, or turned a driver bad.
Two errors that I repeatedly get are "Corruptfile" and "Autofailover". I truly hope that this is something that can be fixed, and I hope that I will not have to restore my laptop back to it's factory settings.
My Inspiron 1525 when it starts up and I choose startup repair after a few seconds the screen will go black. If I start up windows normally, it will think and then shows a window that says " a problem has been detected and windows has been shut down to prevent damage to your computer".. I pressed F12 at startup and chose diagnostics and I got the error code 0142. What should I do??
View 2 Replies View RelatedI have Dell XPS m1330, and I'm having problem to perform factory restore. At the moment I have windows server 2008 installed for testing purpose. When I tried to perform factory restore by running D:ToolsPCRestore.exe on the recovery partition, it fails when reformatting the harddrive (see screenshot below)
I then tried the other method by rebooting, and pressing F8 when dell logo appears. However I couldn't find a "System repair" menu in there.
Is there any other method I can try to perform factory restore?
my Windows is not able to boot and I have to repair it with a Windows Vista DVD taken from another Dell (Desktop) PC. The installation is not able to detect a drive and so I am not able to select a Windows installation to repair. I need the drivers for the Harddisk (or controller) to add it to the repair process. The problem is that on the Driver support page only firmware for the hard drive is available but no .inf file that I need for the repait.
where I can find the .inf file or if it is possible to extract the file from the destroyed windows installation (via live-linux).
I purchased a refurbished Dell e6410 about a year ago. The Laptop was working find with no issues. But in mid August, I did a windows 7 update... After the update, windows restarted... But instead of booting up to windows... It went to "startup repair". It ran this several times until is said it could not repair the startup.
I ended up having to do a recovery and reload windows and re-image my HD... After doing that, I tried windows update again. Same issue. after windows update... It would just got to startup repair.
Again, I had to restore my OS and re-image my drive. I tested and checked the HD and go no errors. Ran disk check and disk check /r... But if I tried to run a windows update it would just go into startup repair and I would eventually have to just reload my os and re-image the drive.
I spoke to an agent from Dell about it... He suggested I wait a month before trying to do the windows update. Perhaps they have a bug.
So I waited two months and tried an update again, last night. This time, I would get the dell logo, with f12 option, that would go away and then "windows is loading necessary files", but then the screen would go black and dell screen came up gain, then "windows is loading necessary files". I let it do this for almost an hour. Windows never started... I had no option to get into safe mode or any other boot modes. I have a regular desk top pc that I have done windows update and it has no issues.
I am running windows 7 64bit.