HP/Compaq :: HP Wants To Charge For Repair Under Warranty
Jan 26, 2009
I have a DV9220US that was purchased last August. Didn't take too long for me to see this notebook runs quite hot. So first the CPU fan starts to make a lot of noise, although still blowing the same amount of air. Then a week later the video goes bonkers in Windows, then within a few hours the notebook will not display any video at all. I call HP, and after 2 calls talking to their not so wonderful or English speaking technical support I get this RMA'd. I have a 2 year extended warranty on this as well. So they get it in and I wait, I am then informed there is a delay in the motherboard.
Well today, I checked the status page, and now it says there will be a service charge of $764! I immediately call them to ask this is, and am told this ia due to spill damage. The one thing NOT covered by the warranty, but happens to be the one thing that did NOT do this. I immediately recognized what was happening was simply the machine had overheated and damaged the GPU. My last HP notebook I had the LCD cut off switch die, and ended up having to send it in twice as the first time they sent it back without doing a thing to fix it.
Considering this notebook did not even last 6 months is just plain ridiculous. Then to ask for $764 to replace the motherboard? I might add that I also work as a HP reseller, and only paid $900 for the notebook + 2yr warranty. Well, it looks like HP will be losing me as a customer, and quite possibly a reseller with this customer service. I can only imagine with the bad economy and slowed sales they have instituted a policy to look for any reason, legitimate or not, to push the costs of repairs and service back on to the customer.
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Jul 1, 2009
I got the 1721 for x-mas. Its worked pretty well but it has a hell of a time multi-tasking then giving the blue screen of death and restarting on its own. Well yesterday I turned it on and it said that their were errors and it could not boot properly and would i like to do system restore.
Then it booted up to my log on screen but none of the buttons would work. So I restarted and got the same message about errors and then the screen went 99% black, I could only read it in the right angle of light
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Sep 22, 2009
i've just received my repaired dv2310 back from HP due to a motherboard failure. everything is back to normal now.. boots fine, although GPU temp still a little on the hot side. its at 81C now and the only thing i'm doing is typing this message. CPU temp around 55-60C light load. (Turion 64x2 1.6ghz)
but one major issue.. the HP tech SCRATCHED MY SCREEN! theres several nicks on the upper left portion.. its very obvious when i am looking a blank white page..
should i call HP and complain? would there be a case? I did take some pics of the laptop and screen before I shipped it just to prepare for situations like these. so anyone's screens got scratched up and went after HP for a replacement?
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Feb 22, 2009
So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.
So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.
The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).
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May 21, 2010
So I have a 3 year old Dell Inspiron 1520, the battery recently went dead. Cant charge and cannot hold a charge. Runs fine with the ac adaptor plugged in without moving it.
However I can not play games on it that I have been able to play before. Is this because I am running solely on the ac adaptor?
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Aug 26, 2009
I am trying to repair a ZD7000 series laptop. The initial problem was that it had a broken AC Jack. I got a new AC jack and soldered that in. While I was at it, I also got a 3.2GHz P4 out of another laptop to replace the one that was in this laptop.
Now the laptop does not pass the boot screen. It will just display the HP splash page, then reboot. No BIOS beeps. It does this on both AC power and battery.
I have tried different ram as well, with no luck.
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May 16, 2009
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
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May 4, 2009
I've recently started to have a problem with my HP Pavilion ZE4900 notebook. For some reason, it can't get a charge.
When the AC adapter is plugged in, an indicator light will light up to confirm that the laptop is charging. But whenever I plug the AC in, the light doesn't come on anymore. Sometimes the light will come on, only to go back off a second later. I've ruled out the AC adapter by using another one and I've ruled out the battery by taking it out and trying to power it off the AC alone. With both, I still have the same problem, which leads me to believe that it could be an internal problem.
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Jan 18, 2010
My dv5t won't take a charge. The charge indicator light does not come on and the battery charge indicator graphic in windows doesn't show it is charging (plus the AC adapter isn't getting warm). My laptop is now out of charge and I have no way to use it. I think the connector at the PC end might be loose or something, but perhaps it is just the AC charge adapter.
The reason I say the conenctor at the laptop end might be loose it because I can wiggle the charging plug around in the socket quite a bit when it is plugged into the laptop power socket (the round socket at the rear of the right side). Sometimes the charge plug has weight on it when in my lap since the darn things sticks out so much, and I am wondering if I have caused the socket to malfunction internally (loose lead or something?).
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Sep 17, 2009
i bought an HP DV6000 laptop to a friend. It was working well until now.The battery won't charge. It says Plugged in, charging, but the % doesen't go up. I've charged it for a day and it's still 0%.
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Dec 25, 2009
I just bought a HP netbook for my sister for christmas and we got it all set up today fine. Only problem is that the battery (it's the extended battery - not sure how many cells) just will not charge. It has been plugged in all day so far today and it still reads as 0%, and when you unplug it, the computer will just die (because no battery power).
Granted the unit WAS an "open box" when I bought it so perhaps this is the reason it was originally returned, even though the unit looked brand new. What can I do to resolve this problem other?
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Feb 2, 2009
I have replaced the battery. A computer repairperson has had me run the battery down and then charge it completely before I turn the computer on again. That would work sometimes. It would sometimes recharge if I unplugged it, shut off the computer, took the battery out, then replaced the battery and plugged it into the power cord. The computer had sometimes run on the power cord other times it would continue to run on the battery when it was plugged into the power cord. The computer battery has run down, even though plugged into the power cord. It will not recognize the power cord and charge. I have put the old battery into the computer and turned it on, so I know the computer will work with power. It does not charge the old battery either. I left the battery out for about 12 hours, replaced it, plugged it in and it still doesn't charge. There is not enough power in the battery to turn the computer on at this time. I would like to be able to charge it long enough to be able to get any files off the computer that haven't been backed up.
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Mar 30, 2009
I am planning to buy a HP Compaq 8510p. It is an unused opened open box item. The computer has never left the box, I was wondering if I bought the laptop right now the standard 3-year warranty period would begin now.
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Jun 16, 2009
I was just talking to a HP cs rep, and he said that if I put in an external HDD, the entire system's warranty will be voided (Even the accidental care). That's a huge , and makes me reconsider dell much more.
Upon thinking about it, if I just placed the hdd that originally shipped with it, there's no way they would know that I was using something 3rd party would they? (unless there's red tape or something i dont know about)
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Feb 1, 2009
i bought a pavilion dv4 about 4 months ago, so its still under warranty, and recently not only does the battery not charge but the volume button on the panel doesn't work.
when i call HP, will they waste my time by trying to walk me through troubleshooting, or is there a way i can just have the laptop sent in since its still under warranty.
also, im really exposing my ignorance here, but is there any way to just be refunded rather than a repair?
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Aug 7, 2009
it's a dv9000.. 17" so i don't lug it around that much... it's usually plugged in so i don't drain the battery or anything often at all.. but i noticed earlier this week.. that when i did happen to use it while unplugged, when i plug it back in the taskbar icon shows that it is not charging back up again! right now it's at 44% and for the past few days has not changed at all.. i've restarted, etc.. is this a problem with my battery? a problem w/vista? something i can manually configure/fix?
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Apr 29, 2010
I recently was given an HP dv2125nr laptop that needed a new motherboard. I purchased a new one and replaced it and the laptop was up and running. I was happy and figured that I had just salvaged a decent laptop.
When I first turned it on I noticed it wouldn't run off battery power but thought, no big deal it just needs charged. That turned out to not be the case. I went about reinstalling the operating system using the recovery partition and didn't give much thought to running it on battery til I noticed that the power icon said "On AC Power, Charging" It didn't give me a percentage however, and when I double clicked to inpect further I noticed that the battery icon under battery #1 had an X through it, and it also said "Total Battery Power remaining: Unknown".
At this point I updated the BIOS because I had seen a few forum topics that suggested this, I also made sure I had the most up to date drivers off HP's site for all hardware. Another step I took was to uninstall the "Microsoft ACPI-Compliant Control Method Battery" then scan for hardware changes and let Windows reinstall it. None of this worked.
I then assumed I had a bad battery on my hands, I ordered another one (not an HP, a cheaper one) and when it came I plugged it in overnight to charge and after about 12 hours turned the laptop back on to see if I had a fully charged battery, I did not!
It was acting in exactly the same way the original battery had acted. The only difference that I could notice was, that on one of my many reboots the icon under battery #1 in the Power Meter window only had a single red slash through it, instead of a red X.
Things I have tried:
1. Updated BIOS
2. Updated all drivers
3. Fresh install of Windows XP (again after the original recovery install)
4. Unistalling the "ACPI-Compliant Control Method Battery" in Device Manager.
5. Ran HP Battery Check Utility, has a divide by zero exception upon startup, then says no battery is present.
6. Booting directly to BIOS and allowing it a chance to charge overnight.
7. Swapping both batteries (no difference).
8. Taking back apart casing to make sure there were no loose wires.
My only thought next would be that either both batteries are bad (seems unlikely) or that there is a problem with the new motherboard. The motherboard being bad would surprise me, as it is able to run just fine without using battery power.
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Jul 7, 2009
my HP dv7-1200-cto .the battery is in on 4% but it said plugged in and not charging and i tried everything and the problem still there.
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Aug 19, 2009
I've read that the best way to prolong the life of a notebook battery is to take out the battery and store it at 40% charge. However, I like to keep my battery plugged-in as a backup power source. Is there anyway to make my laptop stop charging the battery at around 40%? That way I can extend the life of my battery while still having protection against a power outage.
System specs:
HP DV7T-2000
Core 2 Duo P7450
4Gb RAM
ATI Radeon 4650
320Gb HD
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Sep 7, 2009
I'm looking at the HP Elitebook laptop range (business laptops) and wondering if they come with international warranty?
If i buy the laptop in the US it comes with "3 years warranty", but it's taking me a lot of (unsucessful) efforts to find out if this warranty is global.
This is the Elitebook range too and info on the net is even more limited!
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Mar 6, 2010
Does 6930p come with a LED backlight WXGA+ (1440x900) screen? I read somewhere that it would come with a LED backlight WXGA or a CCFL backlight WXGA+.
2nd question: What are the differences between a refurbished 6930p and a canceled order one? Is there a chance to a canceled order 6930 be marked as refurbished?
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Apr 20, 2010
i've had this DV6000t (or dv6500) for quite some time. I believe i've had it since 2007, but really started using it a lot from 2009, running almost 24/7.
Here's the situation: I was playing a bit of Starcraft 2, and decided it would be fun to drop a dozen Terrain Ghost Nukes in an area. For those familiar with the game, you may notice a lot of lag when you do that. I didn't know it would lag like that until my computer abruptly shut off on me. Now nothing lights up except for the AC jack. I checked the vents, HDD, RAM, and other spots that may have heated up a lot, but nothing was really running hot. I'm familiar with how hot my laptop can be; the laptop was just 'warm' right after shutdown.
My guess is that I either:
-Overheated the laptop, which is what anyone would probably expect since HP Pavilions are well known for this, or...
-I may have had a power surge while I was playing.
So, I investigated my opening up my laptop to see if there were any physical damages.
It's hard to see with the blurry picture, but I actually think the chips didn't burn out. But i'm no expert with fried chips......
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Jan 27, 2009
Got a new HP battery for my laptop and it failed the battery test from the HP Advisory program. It telling me one of the cell is not working and that I should replace it.
Did I get a defective battery or I didn't charge it properly?
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Jan 1, 2009
My Presario V6310US battery wont charge to 100%, Windows usualy reports that it's at about 41% but never higher.
Does this usualy indicate a battery on its way out? The laptop isn't extremely old so it seems odd. My Gateway is older and has no problems.
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Mar 19, 2010
I have a Compaq Presario V5000 that will not power up. Fans and drives don't spin up. The odd thing is it will charge the battery when hooked up to the power supply. The orange lightning bolt is solid until it is fully charged then it blinks. I have a second power supply and I get the same result.
The laptop does nothing when I remove the battery and try to run in directly on the power supply. I have re-seated the memory, hard drive, DVD drive, WiFi, keyboard, touchpad, monitor, audio board and replaced the power button board.
I also checked the power level going all the way to the processor and all is well.
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Sep 25, 2009
So I bought a sealed box 8530w off eBay. Now I know from previous HP business models that the warranty start date on the online lookup tool starts from the day the laptop was manufactured. This hasn't ever been an issue in the past, since I got previous laptops second hand anyway.
But this one is already nearly 6 months into its 3 year warranty. I guess it has been sitting around sealed in its box for a while.
So...
1. Is there any way I can get HP to update the warranty start date? (I'm getting an invoice from the seller as we speak)
2. Assuming I can, will that new warranty start date be reflected in the online lookup?
3. Will the new warranty start date be transferable if I sell the laptop, or will it only apply to me, with my name on the invoice?
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Oct 5, 2009
i have a compaq c500 (c501tu) laptop.
for about 6 months now when i run the laptop on battery power it dies after 15 mins.
i thought i needed a new battery but tested my existing one on my friends laptop which is the same as mine, a c500 series.
after fully charging the battery on my laptop i removed it and plugging it into my friends laptop and it gave me 45 minutes of power compared to 15 minutes on mine!
i did this thrice and had the same results. but when i plug it back onto my laptop i get only 15 minutes of usage.
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Feb 18, 2010
One month after my warranty expires, my 12 cell dv5t battery stops dead in its tracks. No warning, no nothing! (Was working fine up until it died, and hadn't even lost much usage time, considering its been used fairly much.) And I have a 3 year extended warranty, that, of course, doesn't cover the battery!
But there's a tiny bit of good news. . . I learned a very good tip ---I didn't know, until I was on the phone with the HP sales guy spending $160 for a new one (double grr) that you can still use your laptop with a dead battery, if you take the battery out! I thought there was no way to use my laptop, and now I can, so at least I won't lose valuable computing time while I'm waiting for UPS. Small consolation, but I HATE it when I don't have access to my computer!
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Apr 21, 2010
since I live in Canada and all and we only have the crap 1st Generation HP Envy 15's... if I were to buy a 2nd Generation one through Ebay.CA (The canadian site, yes they have them on there)....
Would the warranty or any tech support be void because I did not buy it through a valid seller? Or does the tech support just go by the Serial # on the bottom of the laptop?
Only reason I ask is because the last thing I want to do is buy a $2000 machine, in a country that doesn't have them yet, and find myself having problems 2 months in and not be able to do anything about it.
Anyone know?
Or if there is another way I can get a 2nd Gen HP Envy 15 to myself in Canada, without having to go to the border and all that junk, incase I do have problems and need to send it back ever?
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Nov 1, 2009
I know HP will tell you that it does. But if I had a problem with my computer and had to send it in to be fixed, if I switched it back to the OEM keyboard before sending it in, would they have anyway of knowing that I've been tickering with the keyboard?
Hopefully once people confirm that the HDX 18 aftermarket keyboard will work on the DV8, I'll jump the gun and order one. I really want a backlit keyboard.
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